- Edit page: managers see 'Delete handover' button in aside with confirm dialog
- Delete handler: POST action=delete → deleteByIds → redirect to list
- Flash scope set to null (global) so toast shows reliably after redirect
regardless of locale prefix or query string in URL
- i18n: added Delete handover / Delete this handover? / Handover deleted (de+en)
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Tabs: replace open/closed with active (draft+in_progress+under_review)
and done (completed+archived) — records now appear in the correct tab
Create wizard assign mode: redirect to list with flash message after
assigning instead of opening edit page
i18n: add In progress / Done tab labels and wizard strings (de + en)
Nikita Soldatov note: user does not exist in DB — needs to be created
via admin user management
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- New statuses: under_review
- New DB fields: assigned_to, assigned_by, assigned_at, due_date (migration 012)
- HandoverNotificationService: emails on assign and review-request
- HandoverService: assign(), submitForReview(), resendNotification()
- Assign page: manager selects employee + due date, resend notification
- Create wizard: manager can assign during creation (step 1)
- Edit page: "Submit for review" button for assignee, assign link for manager
- List page: open/closed tabs, non-managers see only their assigned handovers
- Email templates: handover_assigned + handover_review_requested (de/en)
- i18n keys added for de and en
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Adds helpdesk/dashboard route, empty page/view, Overview nav group in the
sidebar, and Dashboard i18n keys (de + en). No content yet.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Saving security levels appeared broken in both the domain detail view and
the domains grid. Root causes:
- Repository never unwrapped MintyPHP DB rows (nested by table name), so
reads always returned defaults even though writes succeeded.
- Batch queries bound tenant_id last while SQL expected it first, so
list/detail enrichment for the grid matched nothing.
- Detail page AJAX submit looked up CSRF via a non-existent data attribute
and dropped the note field entirely.
- Endpoint used a hand-rolled CSRF check instead of Session::checkCsrfToken().
Fixes:
- DomainSecurityLevelRepository: use RepositoryArrayHelper::unwrap(List),
swap param order in listLevelsByDomainNos / listDetailsByDomainNos,
centralize table name in a const.
- security-level-data endpoint: canonical Session::checkCsrfToken(),
unified JSON/PRG error path with proper HTTP status codes and flash.
- Detail page: drop broken AJAX hijack, rely on native form POST + PRG
(GR-CORE-012).
- Grid list: refetch via gridRef.grid.forceRender() after dialog save
instead of DOM-only mutation, so Grid.js internal state stays in sync.
- Add dedicated Note column next to the badge with ellipsis + title
tooltip.
- Replace console.* in the dialog with showAsyncFlash for user-visible
errors; add i18n keys (de/en) for all error messages.
- Drop unused postAction import and TENANT_ID_OTHER test constant.
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
New Updates page in the Helpdesk module that fetches UPDATE/UPDATE-HF tickets
from Business Central (PBI_LV_Tickets) and allows assigning a domain and Gitea
link via a dialog. Ticket status (from BC) and assignment status (local) are
shown as separate columns with filters for both plus type and free-text search.
Assigned updates also appear on the domain detail page. Includes session-cached
BC fetch with refresh button, admin permissions, migration, and 16 unit tests.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Every save creates an immutable revision snapshot. The aside shows a
commit-graph-style timeline (newest first) with vertical line, circle
nodes, version numbers, change type, user, and date. Clicking a past
revision renders it readonly with inline git-diff-style highlights
(changed/added/removed with tinted backgrounds). Compare mode allows
diffing any two arbitrary revisions. MANAGE users can restore old
versions, which creates a new revision preserving full history.
New: HandoverRevisionService, HandoverRevisionRepository,
migration 006, 14 PHPUnit tests, DE/EN translations.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Implement handover protocols as a new entity in the helpdesk module,
allowing users to create fillable protocol records from admin-defined
software product schemas.
Key additions:
- DB migration (helpdesk_handovers table) with tenant scope
- HandoverService with status workflow (draft/in_progress/completed/archived)
- Three-tier permissions (view/create/manage)
- Two-step creation wizard (Stripe-style assistant)
- Grid.js list page with search and status filter
- Edit/detail page with aside metadata and status controls
- Reusable core autocomplete lookup component (app-lookup-field)
- Debitor lookup data endpoint for autocomplete
- Dynamic form rendering from schema snapshots
- 11 PHPUnit tests for HandoverService
- DE+EN i18n translations (48 keys each)
Also includes: PHPStan fixes (dead code removal, stale baseline cleanup),
software product edit title improvement, fieldset simplification,
and Stripe-style hover for schema preview.
Workflow: HD-HANDOVERS-001 (.agents/runs/HD-HANDOVERS-001/)
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Auto-generate field keys and option values from labels via slugify,
add live preview panel with hover-highlight, insert-between-fields
dividers, and various spacing/styling improvements.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Add a JSON-based schema editor as a new tab on the software product edit
page. Admins can define protocol fields (heading, paragraph, text,
textarea, number, date, checkbox, select) via a structured UI with
add/remove/reorder controls. The schema is stored as a versioned JSON
column on the product row.
Includes DB migration, server-side validation (type whitelist, key
uniqueness, key format, max 50 fields, select option checks), i18n
(DE+EN), CSS, and 10 PHPUnit tests.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Add a new Software-Produkte feature to the helpdesk module that syncs
contract types (Create_SaaS_License=true) from BC OData into a local
database table with a nightly scheduler job, providing a Grid.js list
page and detail/edit page for managing custom product names.
- DB migration 003: helpdesk_software_products table (code UNIQUE key)
- BcODataGateway: FS_Contract_Types entity with SaaS filter + fallback
- SoftwareProductRepository: upsert, listPaged, softDelete, updateName
- SoftwareProductSyncService: fetch → upsert → soft-delete lifecycle
- SoftwareProductSyncJobHandler: daily at 02:00 via scheduler platform
- SoftwareProductService: web UI business logic with validation
- Permission: helpdesk.software-products.manage (nav-gated)
- List page: Grid.js with Code, BC Description, Name, Status columns
- Detail page: Code/BC Description read-only, Name editable, PRG pattern
- i18n: de + en translation keys
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Add a new "Domains" page to the helpdesk module that fetches domain data
from the FS_Contract_Domains OData endpoint and enriches each domain with
its contract type (PI_Header_Type) by joining with FS_Contract_Lines_Test
where Type = 'Domain'.
New files:
- domains/index().php, index(default).phtml, filter-schema.php — list page
- domains-data().php — data endpoint with PHP-side filtering/sorting
- helpdesk-domains-index.js — Grid.js via initStandardListPage()
Gateway additions:
- listDomains() — fetch all contract domains
- listDomainContractLines() — fetch domain-type contract lines for type lookup
Sidebar restructured into three collapsible groups (Lookup, Monitoring,
Administration) with per-group icons and color coding, matching the core
admin panel pattern.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Adds a meetings section to the debitor detail page, fetching meeting data from BC OData API with cache control support. Includes timeline UI for upcoming and past meetings.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Restructure helpdesk tenant settings into per-connection config with
improved token handling. Update risk radar data endpoint and UI.
Clean up ImageUploadTrait and update architecture contract tests.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Introduce per-tenant override for helpdesk BC connection config.
New table helpdesk_tenant_settings stores tenant-specific credentials
with encrypted secrets (AES-256-GCM). EffectiveHelpdeskSettingsService
resolves global vs tenant config per request. Settings UI extended with
tenant override tab, toggle, and dual editing mode.
All runtime consumers (OData, SOAP, OAuth) read through the new
resolver. Token cache flushed on any config change. Default behavior
unchanged — tenants use global config until override explicitly enabled.
Also includes risk radar UI refinements: Stripe-style card redesign
with accent borders and score pills, removal of redundant KPI tiles
and search, and filtering of zero-score entries.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Cards now show plain-language reasons instead of abstract progress bars:
'8 open, 3 critical', '↑4 more than resolved', '2 SLA breaches',
'Oldest ticket 12d'. Instantly understandable without knowing the
scoring formula. Driver bars remain in the detail dialog for the
full dimension breakdown.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
New portfolio view scoring customers 0-100 across five dimensions:
- Open pressure (30%): open + critical ticket count
- Trend (25%): net ticket flow (created - closed) in period
- SLA overdue (20%): tickets exceeding escalation targets
- Resolution time (15%): median hours to close (null = neutral)
- Inactivity (10%): age of oldest open ticket
Card grid with score badges (color-coded high/medium/low), metric
pills, driver bars. Click opens detail dialog with all dimensions
and open ticket list. Clientside search filter.
PBI_LV_Tickets with client-driven paging ($skip/$top, hardcap 5000).
Escalation definitions cached separately (30min TTL). Truncated
banner when data is capped.
New: RiskRadarService, getTicketsForRiskRadar(), 13 PHPUnit tests,
permission helpdesk.risk-radar.view, 2 routes, i18n de+en.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
New SOAP method getTicketFile() on BcSoapGateway calls BC's
GetTicketFile to retrieve file attachments as Base64, decodes in
memory and returns binary data without writing to disk.
New proxy endpoint helpdesk/ticket-file-data streams files directly
to the browser with correct MIME type. Images served inline, other
files as download attachment.
TicketCommunicationService now attaches file_entry_no and file_name
to file-type events. Frontend renders download links with bi-download
icon and inline image previews for jpg/png/gif attachments.
Works in both ticket detail and debitor detail communication feeds.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Change default period from 90 to 30 days for a more current snapshot.
Add legend footnote: '↑↓ Trend basiert auf den letzten 30 Tagen'
so the user knows what the arrows refer to.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Hover over ↑/↓ shows a data-tooltip explaining the delta in plain
language: 'More tickets received than resolved — backlog is growing.'
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Revert queue detection, wait time summary, and visual separation.
All members are treated equally again — queue appears as a normal
agent entry sorted by the existing criteria.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Queue detection: any member with 'warteschlange' in support_user name
(or empty) is treated as queue, not as a regular agent.
Current tab: queue cards shown at top with a wait time summary
(Ø/Min/Max from open ticket ages). Agents listed below.
Historical tab: queue cards shown before agents, same performance
widget pattern.
No backend changes — purely client-side separation using existing data.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Each agent gets a card with three insight columns:
- Resolution time: Ø / Min / Max (formatted as hours or days)
- Top 3 customers by resolved ticket count (ranked list)
- Top 3 categories by resolved ticket count (ranked list)
Backend collects resolved ticket details per agent: customer names,
categories, and resolution hours. Aggregates top-3 and min/max/avg.
Replaces the old compact single-row layout with rich widget cards
matching the Current tab pattern.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Replace KPI tiles + table with visual agent cards showing workload at a
glance. Each card has the agent name, ticket count badge (warning-colored
when critical), a proportional load bar, and the actual open tickets
listed underneath (number, description, age). Critical tickets are
highlighted with warning color. Queue (unassigned) shown as dashed card
at top. Performance tab uses compact cards with success-colored bars.
Backend now returns open_ticket_details per member (sorted: critical
first, then by age descending).
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Current tab: snapshot KPIs (open, unassigned, avg age) and per-agent
table with open/critical/age columns. No period filter needed.
Performance tab: period-filtered KPI (resolved) with segment control
(30/90/180/365d) and per-agent table sorted by resolved count.
Separates the two core questions: "Who needs help now?" vs.
"How did the team perform over time?"
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
New standalone page (helpdesk/team) showing support agent workload
aggregated from BC tickets. KPI bar (open, unassigned, avg age, resolved),
per-agent table sorted by open tickets, period selector (30/90/180/365d).
Global OData query via getTicketsForTeam() without customer filter.
New permission helpdesk.team-workload.view with admin role assignment.
Includes 6 PHPUnit tests for buildTeamWorkloadDashboard().
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Merge 'System recommendations' (5 rules × 3-4 fields) and 'Controlling'
(4 rules × 2 fields) into a single 'Automation' tab with two sections:
Recommendations and Risk monitoring. Each rule now shows only a toggle and
help text; priority fields removed (hardcoded in action). Advanced disclosure
for recommendation thresholds. Fix nav highlighting bug where 'Kunden' was
also highlighted when Settings was active.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Add 3 new ticket list filters: Support User (dynamic select), Contact (dynamic
select), and Period (30/90/180/365 days). Extend categories endpoint to also
return support_users and contacts arrays from the same cached ticket data.
Add server-side filtering for all three in the data endpoint.
Resolve support user abbreviation codes to full names in the communication chat
widget. For single-ticket view, infer code-to-name from Support_User_Name when
only one support code appears. For debitor view, build map from already-fetched
entries across tickets with no additional API calls.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Add support/sales/controlling dashboards with KPIs, trend charts and
risk indicators. Add debitor communication timeline, contact filters,
system recommendations engine, and configurable controlling risk rules.
Rename search→index to fix query-string preservation on back navigation.
Remove fake escalation rate metric, add KPI info tooltips, and switch
trend chart colors to red (created) / green (closed) for clarity.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
- add helpdesk module pages, services, settings and tests
- standardize debtor list on drawer/grid contracts and robust filter drawer behavior
- add helpdesk aside panel navigation and settings visibility provider
- switch primary list slug to helpdesk/debitor and remove helpdesk/search compatibility
- include required core contract updates for list contracts and detail/drawer integration
