feat(helpdesk): rework handover tabs and assign flow

Tabs: replace open/closed with active (draft+in_progress+under_review)
and done (completed+archived) — records now appear in the correct tab

Create wizard assign mode: redirect to list with flash message after
assigning instead of opening edit page

i18n: add In progress / Done tab labels and wizard strings (de + en)

Nikita Soldatov note: user does not exist in DB — needs to be created
via admin user management

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

modules/helpdesk/i18n/default_de.json

@@ -582,7 +582,18 @@
   "Failed to submit for review": "Einreichen zur Prüfung fehlgeschlagen",
   "You are not assigned to this handover": "Sie sind dieser Übergabe nicht zugewiesen",
   "Handover cannot be submitted for review in its current status": "Übergabe kann im aktuellen Status nicht zur Prüfung eingereicht werden",
-  "Open": "Offen",
-  "Closed": "Abgeschlossen",
-  "Assigned to (column)": "Zugewiesen an"
+  "In progress": "In Bearbeitung",
+  "Done": "Abgeschlossen",
+  "Assigned to (column)": "Zugewiesen an",
+  "How do you want to proceed?": "Wie möchten Sie vorgehen?",
+  "Create myself": "Selbst erstellen",
+  "I will fill in the handover protocol myself.": "Ich fülle das Übergabeprotokoll selbst aus.",
+  "Assign to employee": "Mitarbeiter zuweisen",
+  "An employee will receive an invitation to fill in the protocol.": "Ein Mitarbeiter erhält eine Einladung zum Ausfüllen des Protokolls.",
+  "Please select an option": "Bitte wählen Sie eine Option",
+  "Select customer, product and employee": "Kunde, Produkt und Mitarbeiter auswählen",
+  "Create and assign": "Erstellen & zuweisen",
+  "Handover created and assigned": "Übergabe erstellt und zugewiesen",
+  "No active employees found.": "Keine aktiven Mitarbeiter gefunden.",
+  "Please select an employee to assign": "Bitte wählen Sie einen Mitarbeiter aus"
 }

modules/helpdesk/i18n/default_en.json

@@ -582,7 +582,18 @@
   "Failed to submit for review": "Failed to submit for review",
   "You are not assigned to this handover": "You are not assigned to this handover",
   "Handover cannot be submitted for review in its current status": "Handover cannot be submitted for review in its current status",
-  "Open": "Open",
-  "Closed": "Closed",
-  "Assigned to (column)": "Assigned to"
+  "In progress": "In progress",
+  "Done": "Done",
+  "Assigned to (column)": "Assigned to",
+  "How do you want to proceed?": "How do you want to proceed?",
+  "Create myself": "Create myself",
+  "I will fill in the handover protocol myself.": "I will fill in the handover protocol myself.",
+  "Assign to employee": "Assign to employee",
+  "An employee will receive an invitation to fill in the protocol.": "An employee will receive an invitation to fill in the protocol.",
+  "Please select an option": "Please select an option",
+  "Select customer, product and employee": "Select customer, product and employee",
+  "Create and assign": "Create and assign",
+  "Handover created and assigned": "Handover created and assigned",
+  "No active employees found.": "No active employees found.",
+  "Please select an employee to assign": "Please select an employee to assign"
 }

modules/helpdesk/lib/Module/Helpdesk/Repository/HandoverRepository.php

@@ -89,9 +89,9 @@ class HandoverRepository
         if ($status !== '' && $status !== 'all') {
             $where[] = 'h.status = ?';
             $params[] = $status;
-        } elseif ($view === 'open') {
-            $where[] = "h.status NOT IN ('completed', 'archived')";
-        } elseif ($view === 'closed') {
+        } elseif ($view === 'active') {
+            $where[] = "h.status IN ('draft', 'in_progress', 'under_review')";
+        } elseif ($view === 'done') {
             $where[] = "h.status IN ('completed', 'archived')";
         }
 

modules/helpdesk/pages/helpdesk/handovers-data().php

@@ -24,8 +24,8 @@ if (!$canManage) {
 }
 
 // Pass view (open/closed) to repository filter
-if (!isset($filters['view']) || $filters['view'] === '') {
-    $filters['view'] = 'open';
+if (!isset($filters['view']) || !in_array($filters['view'], ['active', 'done'], true)) {
+    $filters['view'] = 'active';
 }
 
 $service = app(HandoverService::class);

modules/helpdesk/pages/helpdesk/handovers/create().php

@@ -185,9 +185,9 @@ if ($step === $formStep) {
                     $handoverService->assign($currentTenantId, $handoverId, $form['assigned_to'], $currentUserId, $dueDate, HandoverService::PERMISSION_MANAGE);
                     $sessionStore->remove($sessionKey);
 
-                    $editUrl = lurl('helpdesk/handovers/edit/' . $handoverId);
-                    Flash::success(t('Handover created and assigned'), $editUrl, 'handover_created');
-                    Router::redirect($editUrl);
+                    $listUrl = lurl('helpdesk/handovers');
+                    Flash::success(t('Handover created and assigned'), $listUrl, 'handover_created');
+                    Router::redirect($listUrl);
                     return;
                 }
             } else {

modules/helpdesk/pages/helpdesk/handovers/filter-schema.php

@@ -4,7 +4,7 @@ return gridFilterSchema([
     'query' => [
         'search' => ['type' => 'string'],
         'status' => ['type' => 'string', 'default' => 'all'],
-        'view' => ['type' => 'string', 'default' => 'open'],
+        'view' => ['type' => 'string', 'default' => 'active'],
         'limit' => ['type' => 'int', 'default' => 20, 'min' => 1, 'max' => 100],
         'offset' => ['type' => 'int', 'default' => 0, 'min' => 0],
         'order' => [

modules/helpdesk/pages/helpdesk/handovers/index().php

@@ -50,7 +50,7 @@ $canCreate = $authService->authorize(HelpdeskAuthorizationPolicy::ABILITY_HANDOV
 $myAssignedOnly = !$canManage;
 
 // Active tab: open (default) or closed
-$activeView = in_array($query['view'] ?? '', ['open', 'closed'], true) ? $query['view'] : 'open';
+$activeView = in_array($query['view'] ?? '', ['active', 'done'], true) ? $query['view'] : 'active';
 
 if ($canManage) {
     $csrfKey = Session::$csrfSessionKey;

modules/helpdesk/pages/helpdesk/handovers/index(default).phtml

@@ -33,15 +33,15 @@ require templatePath('partials/app-list-titlebar.phtml');
 
 <div class="app-tabs-nav" style="margin-bottom: 12px;">
   <a
-    href="<?php e(lurl('helpdesk/handovers') . '?view=open'); ?>"
+    href="<?php e(lurl('helpdesk/handovers') . '?view=active'); ?>"
     role="button"
-    class="<?php e($activeView === 'open' ? 'primary small' : 'secondary outline small'); ?>"
-  ><?php e(t('Open')); ?></a>
+    class="<?php e($activeView === 'active' ? 'primary small' : 'secondary outline small'); ?>"
+  ><?php e(t('In progress')); ?></a>
   <a
-    href="<?php e(lurl('helpdesk/handovers') . '?view=closed'); ?>"
+    href="<?php e(lurl('helpdesk/handovers') . '?view=done'); ?>"
     role="button"
-    class="<?php e($activeView === 'closed' ? 'primary small' : 'secondary outline small'); ?>"
-  ><?php e(t('Closed')); ?></a>
+    class="<?php e($activeView === 'done' ? 'primary small' : 'secondary outline small'); ?>"
+  ><?php e(t('Done')); ?></a>
 </div>
 
 <?php
@@ -57,7 +57,7 @@ require templatePath('partials/app-list-filters.phtml');
   <script src="<?php e(assetVersion('vendor/gridjs/plugins/selection/selection.umd.js')); ?>"></script>
 <?php endif; ?>
 <script type="application/json" id="page-config-helpdesk-handovers"><?php gridJsonForJs([
-    'dataUrl' => lurl('helpdesk/handovers-data') . '?view=' . rawurlencode($activeView),
+    'dataUrl' => lurl('helpdesk/handovers-data') . '?view=' . rawurlencode($activeView ?? 'active'),
     'gridLang' => gridLang(),
     'gridSearch' => $searchConfig,
     'filterSchema' => $clientFilterSchema,