- Count badge in section title is always neutral (no warning color)
- Critical highlighting only on ticket number, not entire row
- Ticket tables have border + border-radius + subtle header background
matching the existing table widget pattern
- Legend at bottom explains the warning color when critical tickets exist
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Replace custom card layout with the existing debitor dashboard pattern:
each agent is a section with helpdesk-support-section-title (avatar
initials + name + count badge + line) and a ticket table underneath
(Ticket No, Customer, Description, Age). Critical rows highlighted.
Queue section uses same pattern without avatar. Performance tab uses
compact rows with avatar + name + resolved badge. No custom card or
pill styles — consistent with existing dashboard widgets.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Remove progress bars (meaningless without a defined per-agent limit),
remove deterministic hue coloring (too noisy), and fix spacing by using
gap on a container grid instead of border-bottom on items. Avatars now
use a single neutral style. Count badges remain as the key indicator
(warning-colored when critical tickets exist). Cleaner, quieter layout.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Replace card-with-ticket-list layout with a GitHub/Stripe-inspired design:
- Avatar initials circles with deterministic colors per agent (name → hue)
- Horizontal agent rows: avatar | name + count badge | load bar | ticket pills
- Ticket pills showing No · Customer · Age (description on hover/title)
- Critical tickets highlighted with warning color in pills
- Queue section at top with uppercase header and ticket pills directly
- Performance tab with smaller avatars and success-colored bars
- Agent load bars colored per-agent (matching avatar hue)
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Replace KPI tiles + table with visual agent cards showing workload at a
glance. Each card has the agent name, ticket count badge (warning-colored
when critical), a proportional load bar, and the actual open tickets
listed underneath (number, description, age). Critical tickets are
highlighted with warning color. Queue (unassigned) shown as dashed card
at top. Performance tab uses compact cards with success-colored bars.
Backend now returns open_ticket_details per member (sorted: critical
first, then by age descending).
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Filter out agents with 0 open tickets from Current tab and 0 resolved
from Performance tab to reduce noise. Add margin between period selector
and KPI card in the Performance panel.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Current tab: proportional bars behind open ticket counts for instant
visual comparison, warning badges for critical counts (>0), muted
styling for zero values. Performance tab: success-colored bars behind
resolved counts. Unassigned row gets muted bar variant.
Adds tabular-nums for aligned numbers, smooth bar transitions, and
de-emphasized table borders for a cleaner visual hierarchy.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Replace custom button-based period selector with the existing
helpdesk-segment-control radio+label pattern used in the controlling
dashboard. Removes duplicate CSS and ensures visual consistency.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
New standalone page (helpdesk/team) showing support agent workload
aggregated from BC tickets. KPI bar (open, unassigned, avg age, resolved),
per-agent table sorted by open tickets, period selector (30/90/180/365d).
Global OData query via getTicketsForTeam() without customer filter.
New permission helpdesk.team-workload.view with admin role assignment.
Includes 6 PHPUnit tests for buildTeamWorkloadDashboard().
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Replace border-bottom on rule items and border-top on advanced disclosure
with native <hr> elements that inherit Core's muted-border styling.
Module CSS now only handles layout, not border presentation.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Remove opacity and font-size overrides on small and span elements
that are already styled by core. Module CSS should only handle layout.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Merge 'System recommendations' (5 rules × 3-4 fields) and 'Controlling'
(4 rules × 2 fields) into a single 'Automation' tab with two sections:
Recommendations and Risk monitoring. Each rule now shows only a toggle and
help text; priority fields removed (hardcoded in action). Advanced disclosure
for recommendation thresholds. Fix nav highlighting bug where 'Kunden' was
also highlighted when Settings was active.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Restructure Support dashboard into 2 KPI groups (Tickets + Contracts) with
section dividers, merge escalations and recommendations into "Attention needed".
Redesign Sales dashboard with clickable contract timeline and dialog.
Add CSS shimmer skeleton loading for all dashboard tabs and aside.
Unify vertical rhythm via * + * sibling combinator on tab content containers.
Remove ~265 lines of dead CSS (contract cards, escalation styles) and unused JS
functions. Refactor hydrateTicketCategoryFilter into generic hydrateSelectFilter.
Fix role="button" CSS bleed from shell and remove extra future year from timeline.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Add support/sales/controlling dashboards with KPIs, trend charts and
risk indicators. Add debitor communication timeline, contact filters,
system recommendations engine, and configurable controlling risk rules.
Rename search→index to fix query-string preservation on back navigation.
Remove fake escalation rate metric, add KPI info tooltips, and switch
trend chart colors to red (created) / green (closed) for clarity.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
- add helpdesk module pages, services, settings and tests
- standardize debtor list on drawer/grid contracts and robust filter drawer behavior
- add helpdesk aside panel navigation and settings visibility provider
- switch primary list slug to helpdesk/debitor and remove helpdesk/search compatibility
- include required core contract updates for list contracts and detail/drawer integration
