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feat(helpdesk): add Stripe-style inline bars, badges, and muted zeros to team tables

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Current tab: proportional bars behind open ticket counts for instant
visual comparison, warning badges for critical counts (>0), muted
styling for zero values. Performance tab: success-colored bars behind
resolved counts. Unassigned row gets muted bar variant.

Adds tabular-nums for aligned numbers, smooth bar transitions, and
de-emphasized table borders for a cleaner visual hierarchy.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
Felix Schneider
2026-04-05 18:56:25 +02:00
parent 5ab4380a63
commit 0927dea7bb
2 changed files with 166 additions and 21 deletions
Download Patch File Download Diff File Expand all files Collapse all files

88
modules/helpdesk/web/css/helpdesk.css
View File

@@ -130,12 +130,23 @@
.helpdesk-team-table {
width: 100%;
margin-top: calc(var(--app-spacing) * 0.75);
border-collapse: separate;
border-spacing: 0;
}
.helpdesk-team-table th {
text-align: left;
padding: calc(var(--app-spacing) * 0.3) calc(var(--app-spacing) * 0.5);
font-size: var(--text-sm, 0.875rem);
font-weight: 500;
color: var(--app-muted-color);
border-bottom: 1px solid var(--app-muted-border-color);
}
.helpdesk-team-table th,
.helpdesk-team-table td {
text-align: left;
padding: calc(var(--app-spacing) * 0.35) calc(var(--app-spacing) * 0.5);
padding: calc(var(--app-spacing) * 0.5) calc(var(--app-spacing) * 0.5);
border-bottom: 1px solid color-mix(in srgb, var(--app-muted-border-color) 50%, transparent);
}
.helpdesk-team-table th:not(:first-child),
@@ -143,11 +154,82 @@
text-align: right;
}
.helpdesk-team-table tbody tr:last-child td {
border-bottom: none;
}
.helpdesk-team-agent-name {
font-weight: 500;
}
.helpdesk-team-row-unassigned {
opacity: 0.7;
font-style: italic;
}
.helpdesk-team-row-unassigned .helpdesk-team-agent-name {
font-weight: 400;
color: var(--app-muted-color);
}
/* Muted zero values — de-emphasize non-information */
.helpdesk-team-muted {
color: var(--app-muted-color);
opacity: 0.5;
}
/* Inline proportional bar — Stripe-style visual comparison */
.helpdesk-team-bar-cell {
display: inline-flex;
align-items: center;
gap: calc(var(--app-spacing) * 0.35);
min-width: 5rem;
justify-content: flex-end;
}
.helpdesk-team-bar {
height: 0.5rem;
border-radius: 999px;
flex-shrink: 0;
min-width: 2px;
width: 0;
transition: width 0.3s ease;
}
.helpdesk-team-bar-primary {
background: var(--app-primary, #0d6efd);
}
.helpdesk-team-bar-success {
background: var(--app-success, #198754);
}
.helpdesk-team-bar-muted {
background: var(--app-muted-color);
opacity: 0.35;
}
.helpdesk-team-bar-value {
font-variant-numeric: tabular-nums;
min-width: 2ch;
text-align: right;
}
/* Critical badge — draws attention to non-zero values */
.helpdesk-team-badge {
display: inline-flex;
align-items: center;
justify-content: center;
min-width: 1.5em;
padding: 0.1em 0.45em;
font-size: var(--text-sm, 0.875rem);
font-weight: 600;
font-variant-numeric: tabular-nums;
line-height: 1.3;
border-radius: 999px;
background: color-mix(in srgb, var(--app-warning, #f59e0b) 15%, transparent);
color: var(--app-warning, #f59e0b);
}
/* Clickable rows — shared between search results and ticket list */
.app-clickable-row {
cursor: pointer;

99
modules/helpdesk/web/js/helpdesk-team.js
View File

@@ -19,7 +19,6 @@ if (container) {
const periodSelector = document.getElementById('team-period-selector');
let currentPeriod = 90;
let lastData = null;
function showState(state) {
if (elLoading) elLoading.hidden = state !== 'loading';
@@ -34,14 +33,63 @@ if (container) {
if (el) el.textContent = value;
}
function createCell(text) {
function agentName(m) {
return m.support_user === '' ? labelNotAssigned : m.display_name;
}
/**
* Create a table cell with an inline proportional bar behind the value.
* Stripe-style: the bar gives instant visual comparison across rows.
*/
function barCell(value, max, variant) {
const td = document.createElement('td');
td.textContent = text;
const pct = max > 0 ? Math.round((value / max) * 100) : 0;
const wrap = document.createElement('span');
wrap.className = 'helpdesk-team-bar-cell';
const bar = document.createElement('span');
bar.className = 'helpdesk-team-bar';
if (variant) bar.classList.add('helpdesk-team-bar-' + variant);
bar.style.width = pct + '%';
const label = document.createElement('span');
label.className = 'helpdesk-team-bar-value';
label.textContent = String(value);
if (value === 0) label.classList.add('helpdesk-team-muted');
wrap.appendChild(bar);
wrap.appendChild(label);
td.appendChild(wrap);
return td;
}
function agentName(m) {
return m.support_user === '' ? labelNotAssigned : m.display_name;
/**
* Create a badge cell — small pill for critical counts.
* 0 = muted text, >0 = warning badge.
*/
function badgeCell(value) {
const td = document.createElement('td');
if (value === 0) {
td.textContent = '0';
td.classList.add('helpdesk-team-muted');
} else {
const badge = document.createElement('span');
badge.className = 'helpdesk-team-badge';
badge.textContent = String(value);
td.appendChild(badge);
}
return td;
}
/**
* Create a plain text cell, muted when value is 0.
*/
function valueCell(value, unit) {
const td = document.createElement('td');
td.textContent = unit ? value + unit : String(value);
if (value === 0) td.classList.add('helpdesk-team-muted');
return td;
}
function renderCurrentTab(kpis, members) {
@@ -52,17 +100,28 @@ if (container) {
if (!elCurrentBody) return;
elCurrentBody.replaceChildren();
const maxOpen = Math.max(1, ...members.map(m => m.open_tickets));
for (const m of members) {
const tr = document.createElement('tr');
tr.appendChild(createCell(agentName(m)));
tr.appendChild(createCell(String(m.open_tickets)));
tr.appendChild(createCell(String(m.critical_tickets)));
tr.appendChild(createCell(String(m.avg_age_hours)));
const isUnassigned = m.support_user === '';
if (m.support_user === '') {
tr.classList.add('helpdesk-team-row-unassigned');
}
// Agent name
const nameCell = document.createElement('td');
nameCell.className = 'helpdesk-team-agent-name';
nameCell.textContent = agentName(m);
tr.appendChild(nameCell);
// Open tickets with proportional bar
tr.appendChild(barCell(m.open_tickets, maxOpen, isUnassigned ? 'muted' : 'primary'));
// Critical with badge
tr.appendChild(badgeCell(m.critical_tickets));
// Avg age
tr.appendChild(valueCell(m.avg_age_hours, 'h'));
if (isUnassigned) tr.classList.add('helpdesk-team-row-unassigned');
elCurrentBody.appendChild(tr);
}
}
@@ -79,21 +138,25 @@ if (container) {
return b.resolved_in_period - a.resolved_in_period;
});
const maxResolved = Math.max(1, ...sorted.map(m => m.resolved_in_period));
for (const m of sorted) {
const tr = document.createElement('tr');
tr.appendChild(createCell(agentName(m)));
tr.appendChild(createCell(String(m.resolved_in_period)));
const isUnassigned = m.support_user === '';
if (m.support_user === '') {
tr.classList.add('helpdesk-team-row-unassigned');
}
const nameCell = document.createElement('td');
nameCell.className = 'helpdesk-team-agent-name';
nameCell.textContent = agentName(m);
tr.appendChild(nameCell);
tr.appendChild(barCell(m.resolved_in_period, maxResolved, isUnassigned ? 'muted' : 'success'));
if (isUnassigned) tr.classList.add('helpdesk-team-row-unassigned');
elPerformanceBody.appendChild(tr);
}
}
function renderAll(data) {
lastData = data;
renderCurrentTab(data.kpis, data.members);
renderPerformanceTab(data.kpis, data.members);
}