feat(helpdesk): redesign team dashboard with avatar cards and ticket pills
Replace card-with-ticket-list layout with a GitHub/Stripe-inspired design: - Avatar initials circles with deterministic colors per agent (name → hue) - Horizontal agent rows: avatar | name + count badge | load bar | ticket pills - Ticket pills showing No · Customer · Age (description on hover/title) - Critical tickets highlighted with warning color in pills - Queue section at top with uppercase header and ticket pills directly - Performance tab with smaller avatars and success-colored bars - Agent load bars colored per-agent (matching avatar hue) Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
@@ -126,134 +126,185 @@
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}
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}
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/* Team workload dashboard — agent cards */
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.helpdesk-team-card {
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border: 1px solid var(--app-muted-border-color);
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/* Team workload — queue section */
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.helpdesk-team-queue {
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border: 1px dashed var(--app-muted-border-color);
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border-radius: var(--app-radius, 0.375rem);
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padding: calc(var(--app-spacing) * 0.65) calc(var(--app-spacing) * 0.75);
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margin-bottom: calc(var(--app-spacing) * 0.5);
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padding: calc(var(--app-spacing) * 0.6) calc(var(--app-spacing) * 0.75);
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margin-bottom: calc(var(--app-spacing) * 0.75);
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background: color-mix(in srgb, var(--app-muted-border-color) 10%, transparent);
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}
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.helpdesk-team-card-queue {
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border-style: dashed;
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background: color-mix(in srgb, var(--app-muted-border-color) 15%, transparent);
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.helpdesk-team-queue-header {
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display: flex;
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align-items: baseline;
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justify-content: space-between;
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margin-bottom: calc(var(--app-spacing) * 0.4);
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}
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.helpdesk-team-card-header {
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.helpdesk-team-queue-title {
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font-weight: 600;
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font-size: var(--text-sm, 0.875rem);
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color: var(--app-muted-color);
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text-transform: uppercase;
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letter-spacing: 0.04em;
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}
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.helpdesk-team-queue-count {
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font-size: var(--text-sm, 0.875rem);
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color: var(--app-muted-color);
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}
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/* Team workload — agent card with avatar */
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.helpdesk-team-agent {
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display: flex;
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gap: calc(var(--app-spacing) * 0.65);
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padding: calc(var(--app-spacing) * 0.6) 0;
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border-bottom: 1px solid color-mix(in srgb, var(--app-muted-border-color) 50%, transparent);
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}
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.helpdesk-team-agent:last-child {
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border-bottom: none;
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}
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.helpdesk-team-avatar {
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width: 2.25rem;
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height: 2.25rem;
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border-radius: 50%;
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display: flex;
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align-items: center;
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justify-content: center;
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font-size: 0.75rem;
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font-weight: 700;
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letter-spacing: 0.02em;
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flex-shrink: 0;
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background: hsl(var(--agent-hue, 210) 55% 92%);
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color: hsl(var(--agent-hue, 210) 50% 35%);
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}
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.helpdesk-team-avatar-sm {
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width: 1.75rem;
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height: 1.75rem;
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font-size: 0.65rem;
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}
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.helpdesk-team-avatar-muted {
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background: var(--app-muted-border-color);
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color: var(--app-muted-color);
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}
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.helpdesk-team-agent-content {
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flex: 1;
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min-width: 0;
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}
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.helpdesk-team-agent-header {
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display: flex;
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align-items: center;
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justify-content: space-between;
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gap: calc(var(--app-spacing) * 0.5);
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margin-bottom: calc(var(--app-spacing) * 0.35);
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margin-bottom: calc(var(--app-spacing) * 0.25);
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}
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.helpdesk-team-card-name {
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.helpdesk-team-agent-name {
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font-weight: 600;
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font-size: var(--text-sm, 0.875rem);
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}
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.helpdesk-team-card-queue .helpdesk-team-card-name {
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font-weight: 500;
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color: var(--app-muted-color);
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}
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.helpdesk-team-card-count {
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.helpdesk-team-agent-count {
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font-variant-numeric: tabular-nums;
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font-weight: 600;
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font-size: var(--text-sm, 0.875rem);
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padding: 0.1em 0.55em;
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font-size: 0.75rem;
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padding: 0.1em 0.5em;
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border-radius: 999px;
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background: color-mix(in srgb, var(--app-primary, #0d6efd) 12%, transparent);
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color: var(--app-primary, #0d6efd);
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}
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.helpdesk-team-card-count-warning {
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.helpdesk-team-agent-count-warning {
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background: color-mix(in srgb, var(--app-warning, #f59e0b) 15%, transparent);
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color: var(--app-warning, #f59e0b);
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}
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.helpdesk-team-card-count-success {
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.helpdesk-team-agent-count-success {
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background: color-mix(in srgb, var(--app-success, #198754) 12%, transparent);
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color: var(--app-success, #198754);
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}
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.helpdesk-team-card-bar-track {
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height: 4px;
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/* Load bar */
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.helpdesk-team-agent-bar-track {
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height: 3px;
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border-radius: 999px;
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background: color-mix(in srgb, var(--app-muted-border-color) 60%, transparent);
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margin-bottom: calc(var(--app-spacing) * 0.4);
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background: color-mix(in srgb, var(--app-muted-border-color) 50%, transparent);
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margin-bottom: calc(var(--app-spacing) * 0.35);
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}
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.helpdesk-team-card-bar-fill {
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.helpdesk-team-agent-bar-fill {
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height: 100%;
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border-radius: 999px;
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background: var(--app-primary, #0d6efd);
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background: hsl(var(--agent-hue, 210) 55% 55%);
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transition: width 0.3s ease;
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min-width: 2px;
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}
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.helpdesk-team-card-bar-muted {
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background: var(--app-muted-color);
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opacity: 0.4;
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}
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.helpdesk-team-card-bar-success {
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.helpdesk-team-agent-bar-success {
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background: var(--app-success, #198754);
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}
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.helpdesk-team-card-tickets {
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list-style: none;
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margin: 0;
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padding: 0;
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}
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.helpdesk-team-card-ticket {
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/* Ticket pills */
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.helpdesk-team-pills {
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display: flex;
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align-items: baseline;
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gap: calc(var(--app-spacing) * 0.4);
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padding: calc(var(--app-spacing) * 0.2) 0;
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font-size: var(--text-sm, 0.875rem);
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border-top: 1px solid color-mix(in srgb, var(--app-muted-border-color) 40%, transparent);
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flex-wrap: wrap;
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gap: calc(var(--app-spacing) * 0.25);
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}
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.helpdesk-team-card-ticket:first-child {
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border-top: none;
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}
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.helpdesk-team-card-ticket-no {
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.helpdesk-team-pill {
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display: inline-flex;
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align-items: center;
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gap: 0.3em;
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font-size: 0.75rem;
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font-variant-numeric: tabular-nums;
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font-weight: 500;
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color: var(--app-muted-color);
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flex-shrink: 0;
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padding: 0.15em 0.5em;
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border-radius: var(--app-radius, 0.375rem);
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background: color-mix(in srgb, var(--app-muted-border-color) 35%, transparent);
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color: var(--app-color);
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cursor: default;
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line-height: 1.5;
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}
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.helpdesk-team-card-ticket-desc {
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flex: 1;
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overflow: hidden;
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text-overflow: ellipsis;
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white-space: nowrap;
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.helpdesk-team-pill-critical {
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background: color-mix(in srgb, var(--app-warning, #f59e0b) 12%, transparent);
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}
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.helpdesk-team-card-ticket-age {
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flex-shrink: 0;
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font-variant-numeric: tabular-nums;
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color: var(--app-muted-color);
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}
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.helpdesk-team-card-ticket-critical .helpdesk-team-card-ticket-age {
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color: var(--app-warning, #f59e0b);
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.helpdesk-team-pill-no {
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font-weight: 600;
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}
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.helpdesk-team-card-ticket-critical .helpdesk-team-card-ticket-no {
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.helpdesk-team-pill-sep {
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opacity: 0.35;
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}
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.helpdesk-team-pill-customer {
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opacity: 0.6;
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}
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.helpdesk-team-pill-age {
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opacity: 0.6;
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}
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.helpdesk-team-pill-critical .helpdesk-team-pill-no,
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.helpdesk-team-pill-critical .helpdesk-team-pill-age {
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color: var(--app-warning, #f59e0b);
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opacity: 1;
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font-weight: 600;
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}
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.helpdesk-team-card-compact {
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padding: calc(var(--app-spacing) * 0.5) calc(var(--app-spacing) * 0.75);
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/* Compact variant for performance tab */
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.helpdesk-team-agent-compact {
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padding: calc(var(--app-spacing) * 0.4) 0;
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}
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.helpdesk-team-card-compact .helpdesk-team-card-bar-track {
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.helpdesk-team-agent-compact .helpdesk-team-agent-bar-track {
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margin-bottom: 0;
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}
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@@ -1,13 +1,12 @@
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/**
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* Team workload dashboard — visual workload map.
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* Current tab: agent cards with load bars and ticket details.
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* Performance tab: resolved-count cards per agent.
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* Team workload dashboard — visual workload map with avatar cards.
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* Current tab: queue section + agent cards with ticket pills.
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* Performance tab: compact agent cards with resolved counts.
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*/
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const container = document.querySelector('.app-details-container[data-team-workload-url]');
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if (container) {
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const dataUrl = container.dataset.teamWorkloadUrl;
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const labelNotAssigned = container.dataset.labelNotAssigned || '—';
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const labelQueue = container.dataset.labelQueue || 'Queue';
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const labelTickets = container.dataset.labelTickets || 'Tickets';
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@@ -30,92 +29,149 @@ if (container) {
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if (elLoading) elLoading.setAttribute('aria-busy', state === 'loading' ? 'true' : 'false');
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}
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function el(tag, className, text) {
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function h(tag, cls, text) {
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const e = document.createElement(tag);
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if (className) e.className = className;
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if (cls) e.className = cls;
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if (text !== undefined) e.textContent = text;
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return e;
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}
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function formatAge(hours) {
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if (hours < 24) return hours + 'h';
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const days = Math.floor(hours / 24);
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return days + 'd';
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/**
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* Generate two-letter initials from a display name.
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*/
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function initials(name) {
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const parts = name.trim().split(/\s+/);
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if (parts.length >= 2) return (parts[0][0] + parts[parts.length - 1][0]).toUpperCase();
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return name.substring(0, 2).toUpperCase();
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}
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/**
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* Build a single agent card for the Current tab.
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* Deterministic hue from string — consistent color per agent.
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*/
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function nameHue(name) {
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let hash = 0;
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for (let i = 0; i < name.length; i++) {
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hash = name.charCodeAt(i) + ((hash << 5) - hash);
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}
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return Math.abs(hash) % 360;
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}
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function formatAge(hours) {
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if (hours < 24) return hours + 'h';
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return Math.floor(hours / 24) + 'd';
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}
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/**
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* Build a ticket pill: "T-1234 · K-10610 · 12h"
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*/
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function buildTicketPill(t) {
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const pill = h('span', 'helpdesk-team-pill');
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if (t.critical) pill.classList.add('helpdesk-team-pill-critical');
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pill.appendChild(h('span', 'helpdesk-team-pill-no', t.no));
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if (t.customer) {
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pill.appendChild(h('span', 'helpdesk-team-pill-sep', '·'));
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pill.appendChild(h('span', 'helpdesk-team-pill-customer', t.customer));
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}
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pill.appendChild(h('span', 'helpdesk-team-pill-sep', '·'));
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pill.appendChild(h('span', 'helpdesk-team-pill-age', formatAge(t.age_hours)));
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if (t.description) pill.title = t.description;
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return pill;
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}
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/**
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* Build the queue section (unassigned tickets).
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*/
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function buildQueueSection(member) {
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const section = h('div', 'helpdesk-team-queue');
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const header = h('div', 'helpdesk-team-queue-header');
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header.appendChild(h('span', 'helpdesk-team-queue-title', labelQueue));
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header.appendChild(h('span', 'helpdesk-team-queue-count', String(member.open_tickets) + ' ' + labelTickets));
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section.appendChild(header);
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const pills = h('div', 'helpdesk-team-pills');
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for (const t of member.open_ticket_details || []) {
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pills.appendChild(buildTicketPill(t));
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}
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section.appendChild(pills);
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return section;
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}
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/**
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* Build an agent card with avatar, load bar, and ticket pills.
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*/
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function buildAgentCard(m, maxOpen) {
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const isQueue = m.support_user === '';
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const name = isQueue ? labelQueue : m.display_name;
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const pct = maxOpen > 0 ? Math.round((m.open_tickets / maxOpen) * 100) : 0;
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const hue = nameHue(m.display_name);
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const card = el('article', 'helpdesk-team-card');
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if (isQueue) card.classList.add('helpdesk-team-card-queue');
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const card = h('article', 'helpdesk-team-agent');
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// Header row: name + count badge
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const header = el('div', 'helpdesk-team-card-header');
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const nameEl = el('span', 'helpdesk-team-card-name', name);
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const countEl = el('span', 'helpdesk-team-card-count', String(m.open_tickets));
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if (m.critical_tickets > 0) countEl.classList.add('helpdesk-team-card-count-warning');
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header.appendChild(nameEl);
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header.appendChild(countEl);
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card.appendChild(header);
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// Avatar
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const avatar = h('div', 'helpdesk-team-avatar', initials(m.display_name));
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avatar.style.setProperty('--agent-hue', hue);
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card.appendChild(avatar);
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// Content area
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const content = h('div', 'helpdesk-team-agent-content');
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// Name row
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const nameRow = h('div', 'helpdesk-team-agent-header');
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nameRow.appendChild(h('span', 'helpdesk-team-agent-name', m.display_name));
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const countBadge = h('span', 'helpdesk-team-agent-count', String(m.open_tickets));
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if (m.critical_tickets > 0) countBadge.classList.add('helpdesk-team-agent-count-warning');
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nameRow.appendChild(countBadge);
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content.appendChild(nameRow);
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// Load bar
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const barTrack = el('div', 'helpdesk-team-card-bar-track');
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const barFill = el('div', 'helpdesk-team-card-bar-fill');
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if (isQueue) barFill.classList.add('helpdesk-team-card-bar-muted');
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const barTrack = h('div', 'helpdesk-team-agent-bar-track');
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const barFill = h('div', 'helpdesk-team-agent-bar-fill');
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barFill.style.width = pct + '%';
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barFill.style.setProperty('--agent-hue', hue);
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barTrack.appendChild(barFill);
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card.appendChild(barTrack);
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content.appendChild(barTrack);
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// Ticket list
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// Ticket pills
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const tickets = m.open_ticket_details || [];
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if (tickets.length > 0) {
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const list = el('ul', 'helpdesk-team-card-tickets');
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for (const t of tickets) {
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const li = el('li', 'helpdesk-team-card-ticket');
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if (t.critical) li.classList.add('helpdesk-team-card-ticket-critical');
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const no = el('span', 'helpdesk-team-card-ticket-no', t.no);
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const desc = el('span', 'helpdesk-team-card-ticket-desc', t.description || '—');
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const age = el('span', 'helpdesk-team-card-ticket-age', formatAge(t.age_hours));
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li.appendChild(no);
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li.appendChild(desc);
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li.appendChild(age);
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list.appendChild(li);
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}
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card.appendChild(list);
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const pills = h('div', 'helpdesk-team-pills');
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for (const t of tickets) pills.appendChild(buildTicketPill(t));
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content.appendChild(pills);
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}
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card.appendChild(content);
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return card;
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}
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/**
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* Build a single agent card for the Performance tab.
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* Build a compact performance card with avatar and resolved bar.
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*/
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function buildPerformanceCard(m, maxResolved) {
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const isQueue = m.support_user === '';
|
||||
const name = isQueue ? labelQueue : m.display_name;
|
||||
const pct = maxResolved > 0 ? Math.round((m.resolved_in_period / maxResolved) * 100) : 0;
|
||||
const hue = nameHue(m.display_name || 'queue');
|
||||
|
||||
const card = el('article', 'helpdesk-team-card helpdesk-team-card-compact');
|
||||
if (isQueue) card.classList.add('helpdesk-team-card-queue');
|
||||
const card = h('article', 'helpdesk-team-agent helpdesk-team-agent-compact');
|
||||
|
||||
const header = el('div', 'helpdesk-team-card-header');
|
||||
header.appendChild(el('span', 'helpdesk-team-card-name', name));
|
||||
header.appendChild(el('span', 'helpdesk-team-card-count helpdesk-team-card-count-success', String(m.resolved_in_period)));
|
||||
card.appendChild(header);
|
||||
const avatar = h('div', 'helpdesk-team-avatar helpdesk-team-avatar-sm', m.support_user === '' ? '?' : initials(m.display_name));
|
||||
avatar.style.setProperty('--agent-hue', m.support_user === '' ? 0 : hue);
|
||||
if (m.support_user === '') avatar.classList.add('helpdesk-team-avatar-muted');
|
||||
card.appendChild(avatar);
|
||||
|
||||
const barTrack = el('div', 'helpdesk-team-card-bar-track');
|
||||
const barFill = el('div', 'helpdesk-team-card-bar-fill helpdesk-team-card-bar-success');
|
||||
const content = h('div', 'helpdesk-team-agent-content');
|
||||
const nameRow = h('div', 'helpdesk-team-agent-header');
|
||||
nameRow.appendChild(h('span', 'helpdesk-team-agent-name', m.support_user === '' ? labelQueue : m.display_name));
|
||||
nameRow.appendChild(h('span', 'helpdesk-team-agent-count helpdesk-team-agent-count-success', String(m.resolved_in_period)));
|
||||
content.appendChild(nameRow);
|
||||
|
||||
const barTrack = h('div', 'helpdesk-team-agent-bar-track');
|
||||
const barFill = h('div', 'helpdesk-team-agent-bar-fill helpdesk-team-agent-bar-success');
|
||||
barFill.style.width = pct + '%';
|
||||
barTrack.appendChild(barFill);
|
||||
card.appendChild(barTrack);
|
||||
content.appendChild(barTrack);
|
||||
|
||||
card.appendChild(content);
|
||||
return card;
|
||||
}
|
||||
|
||||
@@ -123,14 +179,11 @@ if (container) {
|
||||
if (!elCurrentCards) return;
|
||||
elCurrentCards.replaceChildren();
|
||||
|
||||
const visible = members.filter(m => m.open_tickets > 0 || m.critical_tickets > 0);
|
||||
const maxOpen = Math.max(1, ...visible.map(m => m.open_tickets));
|
||||
const queue = members.find(m => m.support_user === '' && m.open_tickets > 0);
|
||||
const agents = members.filter(m => m.support_user !== '' && (m.open_tickets > 0 || m.critical_tickets > 0));
|
||||
const maxOpen = Math.max(1, ...agents.map(m => m.open_tickets));
|
||||
|
||||
// Queue (unassigned) first if present
|
||||
const queue = visible.find(m => m.support_user === '');
|
||||
const agents = visible.filter(m => m.support_user !== '');
|
||||
|
||||
if (queue) elCurrentCards.appendChild(buildAgentCard(queue, maxOpen));
|
||||
if (queue) elCurrentCards.appendChild(buildQueueSection(queue));
|
||||
for (const m of agents) elCurrentCards.appendChild(buildAgentCard(m, maxOpen));
|
||||
}
|
||||
|
||||
@@ -160,15 +213,8 @@ if (container) {
|
||||
const res = await fetch(dataUrl + '?' + params.toString(), { credentials: 'same-origin' });
|
||||
const json = await res.json();
|
||||
|
||||
if (!json.ok) {
|
||||
showState('error');
|
||||
return;
|
||||
}
|
||||
|
||||
if (!json.members || json.members.length === 0) {
|
||||
showState('empty');
|
||||
return;
|
||||
}
|
||||
if (!json.ok) { showState('error'); return; }
|
||||
if (!json.members || json.members.length === 0) { showState('empty'); return; }
|
||||
|
||||
renderCurrentTab(json.members);
|
||||
renderPerformanceTab(json.members);
|
||||
|
||||
Reference in New Issue
Block a user