fs 659a6d71c5 fix(helpdesk): only resolve most recent support code on reassigned tickets ...

When a ticket was reassigned (multiple support codes), all codes were
mapped to the current Support_User_Name — replacing the previous
agent's name with the new one on older entries.

Now: if multiple support codes exist, only the code from the most
recent entry is mapped to the current name. Older codes remain as
abbreviations, preserving the actual history of who worked on what.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

2026-04-05 22:26:25 +02:00

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