forked from fa/breadcrumb-the-shire
New portfolio view scoring customers 0-100 across five dimensions: - Open pressure (30%): open + critical ticket count - Trend (25%): net ticket flow (created - closed) in period - SLA overdue (20%): tickets exceeding escalation targets - Resolution time (15%): median hours to close (null = neutral) - Inactivity (10%): age of oldest open ticket Card grid with score badges (color-coded high/medium/low), metric pills, driver bars. Click opens detail dialog with all dimensions and open ticket list. Clientside search filter. PBI_LV_Tickets with client-driven paging ($skip/$top, hardcap 5000). Escalation definitions cached separately (30min TTL). Truncated banner when data is capped. New: RiskRadarService, getTicketsForRiskRadar(), 13 PHPUnit tests, permission helpdesk.risk-radar.view, 2 routes, i18n de+en. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
37 lines
1.4 KiB
PHP
37 lines
1.4 KiB
PHP
<?php
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namespace MintyPHP\Module\Helpdesk\Providers;
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use MintyPHP\App\AppContainer;
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use MintyPHP\App\Module\Contracts\LayoutContextProvider;
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use MintyPHP\Service\Access\AuthorizationService;
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final class HelpdeskLayoutProvider implements LayoutContextProvider
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{
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public function provide(array $session, AppContainer $container): array
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{
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$userId = (int) ($session['user']['id'] ?? 0);
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if ($userId <= 0) {
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return ['helpdesk.nav' => ['can_manage_settings' => false]];
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}
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try {
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$authorizationService = $container->get(AuthorizationService::class);
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$actorContext = ['actor_user_id' => $userId];
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$canManageSettings = $authorizationService->authorize('helpdesk.settings.manage', $actorContext)->isAllowed();
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$canViewTeam = $authorizationService->authorize('helpdesk.team-workload.view', $actorContext)->isAllowed();
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$canViewRiskRadar = $authorizationService->authorize('helpdesk.risk-radar.view', $actorContext)->isAllowed();
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} catch (\Throwable) {
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$canManageSettings = false;
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$canViewTeam = false;
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$canViewRiskRadar = false;
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}
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return ['helpdesk.nav' => [
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'can_manage_settings' => $canManageSettings,
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'can_view_team' => $canViewTeam,
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'can_view_risk_radar' => $canViewRiskRadar,
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]];
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}
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}
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