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Files
breadcrumb-the-shire/modules/helpdesk/module.php
aminovfariz c32a0f8c31 feat(helpdesk): Übergabe assignment workflow
- New statuses: under_review
- New DB fields: assigned_to, assigned_by, assigned_at, due_date (migration 012)
- HandoverNotificationService: emails on assign and review-request
- HandoverService: assign(), submitForReview(), resendNotification()
- Assign page: manager selects employee + due date, resend notification
- Create wizard: manager can assign during creation (step 1)
- Edit page: "Submit for review" button for assignee, assign link for manager
- List page: open/closed tabs, non-managers see only their assigned handovers
- Email templates: handover_assigned + handover_review_requested (de/en)
- i18n keys added for de and en

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-06-01 14:35:03 +02:00

275 lines
13 KiB
PHP

<?php
/**
* Helpdesk module manifest.
*
* Internal employee lookup for BC debtors, contacts and tickets
* via OData V4. Read-only V1 with Basic Auth (OAuth2 optional).
*/
return [
'id' => 'helpdesk',
'version' => '1.0.0',
'enabled_by_default' => false,
'load_order' => 50,
'requires' => [],
'routes' => [
['path' => 'helpdesk/dashboard', 'target' => 'helpdesk/dashboard'],
['path' => 'helpdesk/search-data', 'target' => 'helpdesk/search-data'],
['path' => 'helpdesk/domains', 'target' => 'helpdesk/domains'],
['path' => 'helpdesk/domains-data', 'target' => 'helpdesk/domains-data'],
['path' => 'helpdesk/domains/security-level-data', 'target' => 'helpdesk/domains/security-level-data'],
['path' => 'helpdesk/domains/export', 'target' => 'helpdesk/domains/export'],
['path' => 'helpdesk/domain/{id}', 'target' => 'helpdesk/domain'],
['path' => 'helpdesk/domain-detail-data', 'target' => 'helpdesk/domain-detail-data'],
['path' => 'helpdesk/debitor/{id}', 'target' => 'helpdesk/debitor'],
['path' => 'helpdesk/ticket/{id}', 'target' => 'helpdesk/ticket'],
['path' => 'helpdesk/ticket-fragment/{id}', 'target' => 'helpdesk/ticket-fragment'],
['path' => 'helpdesk/settings', 'target' => 'helpdesk/settings'],
['path' => 'helpdesk/settings/test-connection-data', 'target' => 'helpdesk/settings/test-connection-data'],
['path' => 'helpdesk/settings/diagnose-data', 'target' => 'helpdesk/settings/diagnose-data'],
['path' => 'helpdesk/debitor-support-dashboard-data', 'target' => 'helpdesk/debitor-support-dashboard-data'],
['path' => 'helpdesk/debitor-overview-data', 'target' => 'helpdesk/debitor-overview-data'],
['path' => 'helpdesk/debitor-summary-data', 'target' => 'helpdesk/debitor-summary-data'],
['path' => 'helpdesk/debitor-contacts-data', 'target' => 'helpdesk/debitor-contacts-data'],
['path' => 'helpdesk/debitor-tickets-data', 'target' => 'helpdesk/debitor-tickets-data'],
['path' => 'helpdesk/debitor-ticket-categories-data', 'target' => 'helpdesk/debitor-ticket-categories-data'],
['path' => 'helpdesk/ticket-log-data', 'target' => 'helpdesk/ticket-log-data'],
['path' => 'helpdesk/ticket-communication-data', 'target' => 'helpdesk/ticket-communication-data'],
['path' => 'helpdesk/ticket-file-data', 'target' => 'helpdesk/ticket-file-data'],
['path' => 'helpdesk/debitor-communication-data', 'target' => 'helpdesk/debitor-communication-data'],
['path' => 'helpdesk/debitor-sales-dashboard-data', 'target' => 'helpdesk/debitor-sales-dashboard-data'],
['path' => 'helpdesk/debitor-meetings-data', 'target' => 'helpdesk/debitor-meetings-data'],
['path' => 'helpdesk/debitor-controlling-dashboard-data', 'target' => 'helpdesk/debitor-controlling-dashboard-data'],
['path' => 'helpdesk/team', 'target' => 'helpdesk/team'],
['path' => 'helpdesk/team-workload-data', 'target' => 'helpdesk/team-workload-data'],
['path' => 'helpdesk/risk-radar', 'target' => 'helpdesk/risk-radar'],
['path' => 'helpdesk/risk-radar-data', 'target' => 'helpdesk/risk-radar-data'],
['path' => 'helpdesk/software-products', 'target' => 'helpdesk/software-products'],
['path' => 'helpdesk/software-products-data', 'target' => 'helpdesk/software-products-data'],
['path' => 'helpdesk/software-products/edit/{code}', 'target' => 'helpdesk/software-products/edit'],
['path' => 'helpdesk/handovers', 'target' => 'helpdesk/handovers'],
['path' => 'helpdesk/handovers-data', 'target' => 'helpdesk/handovers-data'],
['path' => 'helpdesk/handovers/create', 'target' => 'helpdesk/handovers/create'],
['path' => 'helpdesk/handovers/edit/{id}', 'target' => 'helpdesk/handovers/edit'],
['path' => 'helpdesk/handovers/bulk/{action}', 'target' => 'helpdesk/handovers/bulk'],
['path' => 'helpdesk/handovers/assign/{id}', 'target' => 'helpdesk/handovers/assign'],
['path' => 'helpdesk/debitor-lookup-data', 'target' => 'helpdesk/debitor-lookup-data'],
['path' => 'helpdesk/handover-domains-data', 'target' => 'helpdesk/handover-domains-data'],
['path' => 'helpdesk/updates', 'target' => 'helpdesk/updates'],
['path' => 'helpdesk/updates-data', 'target' => 'helpdesk/updates-data'],
['path' => 'helpdesk/updates/assign', 'target' => 'helpdesk/updates/assign'],
['path' => 'helpdesk/update-domains-data', 'target' => 'helpdesk/update-domains-data'],
],
'public_paths' => [],
'container_registrars' => [
\MintyPHP\Module\Helpdesk\HelpdeskContainerRegistrar::class,
],
'ui_slots' => [
'aside.tab_panel' => [
[
'key' => 'helpdesk',
'label' => 'Helpdesk',
'icon' => 'bi-headset',
'icon_fill' => 'bi-headset',
'href' => '',
'permission' => 'helpdesk.access',
'panel_template' => 'templates/aside-helpdesk-panel.phtml',
'details_storage' => 'aside-helpdesk-sections-v1',
'details_open_active' => true,
'order' => 800,
],
],
'runtime.component' => [
[
'key' => 'helpdesk-detail',
'script' => 'modules/helpdesk/js/helpdesk-detail.js',
'export' => 'initHelpdeskDetail',
'selector' => '[data-app-component="helpdesk-detail"]',
'config_path' => 'components.helpdesk.detail',
'default_config' => [],
'phase' => 'default',
'permission' => 'helpdesk.access',
'order' => 801,
],
[
'key' => 'helpdesk-domain-detail',
'script' => 'modules/helpdesk/js/helpdesk-domain-detail.js',
'export' => 'initHelpdeskDomainDetail',
'selector' => '[data-app-component="helpdesk-domain-detail"]',
'config_path' => 'components.helpdesk.domainDetail',
'default_config' => [],
'phase' => 'default',
'permission' => 'helpdesk.access',
'order' => 802,
],
[
'key' => 'helpdesk-ticket',
'script' => 'modules/helpdesk/js/helpdesk-ticket.js',
'export' => 'initHelpdeskTicket',
'selector' => '[data-app-component="helpdesk-ticket"]',
'config_path' => 'components.helpdesk.ticket',
'default_config' => [],
'phase' => 'default',
'permission' => 'helpdesk.access',
'order' => 803,
],
[
'key' => 'helpdesk-team',
'script' => 'modules/helpdesk/js/helpdesk-team.js',
'export' => 'initHelpdeskTeam',
'selector' => '[data-app-component="helpdesk-team"]',
'config_path' => 'components.helpdesk.team',
'default_config' => [],
'phase' => 'default',
'permission' => 'helpdesk.team-workload.view',
'order' => 804,
],
[
'key' => 'helpdesk-risk-radar',
'script' => 'modules/helpdesk/js/helpdesk-risk-radar.js',
'export' => 'initHelpdeskRiskRadar',
'selector' => '[data-app-component="helpdesk-risk-radar"]',
'config_path' => 'components.helpdesk.riskRadar',
'default_config' => [],
'phase' => 'default',
'permission' => 'helpdesk.risk-radar.view',
'order' => 805,
],
[
'key' => 'helpdesk-settings',
'script' => 'modules/helpdesk/js/helpdesk-settings.js',
'export' => 'initHelpdeskSettings',
'selector' => '[data-app-component="helpdesk-settings"]',
'config_path' => 'components.helpdesk.settings',
'default_config' => [],
'phase' => 'default',
'permission' => 'helpdesk.settings.manage',
'order' => 806,
],
[
'key' => 'helpdesk-handover-domain-select',
'script' => 'modules/helpdesk/js/handover-domain-select.js',
'export' => 'initHandoverDomainSelect',
'selector' => '#wizard-domain-group[data-app-component="helpdesk-handover-domain-select"]',
'config_path' => 'components.helpdesk.handoverDomainSelect',
'default_config' => [],
'phase' => 'default',
'permission' => 'helpdesk.handovers.create',
'order' => 807,
],
[
'key' => 'helpdesk-handover-schema-editor',
'script' => 'modules/helpdesk/js/handover-schema-editor.js',
'export' => 'initHandoverSchemaEditor',
'selector' => '#handover-schema-editor[data-app-component="helpdesk-handover-schema-editor"]',
'config_path' => 'components.helpdesk.handoverSchemaEditor',
'default_config' => [],
'phase' => 'default',
'permission' => 'helpdesk.software-products.manage',
'order' => 808,
],
],
],
'authorization_policies' => [
\MintyPHP\Module\Helpdesk\HelpdeskAuthorizationPolicy::class,
],
'permissions' => [
[
'key' => 'helpdesk.access',
'description' => 'Access helpdesk debtor search and detail views',
'active' => true,
'is_system' => true,
],
[
'key' => 'helpdesk.settings.manage',
'description' => 'Manage helpdesk BC connection settings',
'active' => true,
'is_system' => true,
],
[
'key' => 'helpdesk.team-workload.view',
'description' => 'View helpdesk team workload dashboard',
'active' => true,
'is_system' => true,
],
[
'key' => 'helpdesk.risk-radar.view',
'description' => 'View helpdesk risk radar dashboard',
'active' => true,
'is_system' => true,
],
[
'key' => 'helpdesk.software-products.manage',
'description' => 'Manage helpdesk software products (view and edit product names)',
'active' => true,
'is_system' => true,
],
[
'key' => 'helpdesk.handovers.view',
'description' => 'View helpdesk handover protocols',
'active' => true,
'is_system' => true,
],
[
'key' => 'helpdesk.handovers.create',
'description' => 'Create and edit own helpdesk handover protocols',
'active' => true,
'is_system' => true,
],
[
'key' => 'helpdesk.handovers.manage',
'description' => 'Manage all helpdesk handover protocols (edit any, archive)',
'active' => true,
'is_system' => true,
],
[
'key' => 'helpdesk.updates.view',
'description' => 'View software updates list',
'active' => true,
'is_system' => true,
],
[
'key' => 'helpdesk.updates.manage',
'description' => 'Assign and manage software updates',
'active' => true,
'is_system' => true,
],
],
'search_resources' => [],
'asset_groups' => [
'helpdesk' => [
'modules/helpdesk/css/helpdesk.css',
],
],
'scheduler_jobs' => [
[
'job_key' => 'helpdesk_software_product_sync',
'handler' => \MintyPHP\Module\Helpdesk\Handler\SoftwareProductSyncJobHandler::class,
'label' => 'Software product sync',
'description' => 'Syncs contract types with Create_SaaS_License from Business Central to local database',
'default_enabled' => 1,
'default_timezone' => 'Europe/Berlin',
'default_schedule_type' => 'daily',
'default_schedule_interval' => 1,
'default_schedule_time' => '02:00',
'default_schedule_weekdays_csv' => null,
'default_catchup_once' => 1,
'allowed_schedule_types' => ['daily', 'weekly'],
],
],
'layout_context_providers' => [
\MintyPHP\Module\Helpdesk\Providers\HelpdeskLayoutProvider::class,
],
'session_providers' => [],
'event_listeners' => [],
'deactivation_handler' => null,
'migrations_path' => 'migrations',
'i18n_path' => 'i18n',
];