fs 81dc642d34 feat(helpdesk): separate queue from agents in team dashboard with wait time ...

Queue detection: any member with 'warteschlange' in support_user name
(or empty) is treated as queue, not as a regular agent.

Current tab: queue cards shown at top with a wait time summary
(Ø/Min/Max from open ticket ages). Agents listed below.

Historical tab: queue cards shown before agents, same performance
widget pattern.

No backend changes — purely client-side separation using existing data.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

2026-04-05 20:56:31 +02:00

43 KiB

Raw Blame History

View Raw