Commit Graph

168 Commits

Author SHA1 Message Date
fs
f189ef9df6 feat(js): add app-http contracts and migrate helpdesk runtime layer 2026-04-20 22:31:13 +02:00
fs
ec2f03e0cf helpdesk: remove unused UpdateRepository::findById 2026-04-20 19:58:51 +02:00
fs
da0abc824a feat(helpdesk): add software updates tracking with BC ticket integration
New Updates page in the Helpdesk module that fetches UPDATE/UPDATE-HF tickets
from Business Central (PBI_LV_Tickets) and allows assigning a domain and Gitea
link via a dialog. Ticket status (from BC) and assignment status (local) are
shown as separate columns with filters for both plus type and free-text search.
Assigned updates also appear on the domain detail page. Includes session-cached
BC fetch with refresh button, admin permissions, migration, and 16 unit tests.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-16 13:21:40 +02:00
fs
693d33a0c8 feat(helpdesk): add domain detail page with customer, contract, and handover sections
New domain detail page showing customer info, contract data, linked handovers,
updates section, and related domains for the same customer. Data loaded async
with skeleton loading states. Includes DomainDetailService and tests.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-16 13:21:24 +02:00
fs
e7c60468c9 feat(helpdesk): add domain linking, bulk actions, and revision polish to handovers
Adds domain selection (cascaded from debitor) to handover creation and edit,
bulk delete with confirmation dialog, and various UI improvements to the
handover wizard and list page. Includes migration for domain columns,
domain-select AJAX endpoint, and updated tests.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-16 13:21:12 +02:00
fs
03e15eaf08 feat(helpdesk): add handover revision history with timeline, diff, and restore
Every save creates an immutable revision snapshot. The aside shows a
commit-graph-style timeline (newest first) with vertical line, circle
nodes, version numbers, change type, user, and date. Clicking a past
revision renders it readonly with inline git-diff-style highlights
(changed/added/removed with tinted backgrounds). Compare mode allows
diffing any two arbitrary revisions. MANAGE users can restore old
versions, which creates a new revision preserving full history.

New: HandoverRevisionService, HandoverRevisionRepository,
migration 006, 14 PHPUnit tests, DE/EN translations.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 22:14:40 +02:00
fs
320f0a5a00 feat(helpdesk): polish handover wizard and list page UI
- Simplify wizard step indicator markup (divs instead of ol/li)
- Narrow wizard content width, compact spacing
- Use app-action-success button style on list titlebar
- Add handover-form-heading class for consistent section spacing
- Remove unused wrapper divs and redundant CSS

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 21:29:43 +02:00
fs
9a49e18e27 feat(helpdesk): redesign handover edit page sidebar
- JOIN users table in findById for created/updated-by display names
- Fix row mapping to handle merged JOIN results
- Use product name instead of debitor name in page title
- Sidebar: collapsible customer/product sections, status dropdown,
  audit partial with user attribution

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 21:29:36 +02:00
fs
2600e62a73 fix(helpdesk): tighten debitor lookup permission and use Router::json
Require ABILITY_HANDOVERS_CREATE instead of generic ABILITY_ACCESS.
Replace manual header + echo with Router::json() for consistency.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 21:29:31 +02:00
fs
f878d8909d feat(helpdesk): pass field values directly during handover creation
Avoids the separate updateFields call after insert by accepting fieldValues
in HandoverService::create() and validating/encoding them before the insert.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 21:29:27 +02:00
fs
a26c106083 feat(helpdesk): add handover protocol management
Implement handover protocols as a new entity in the helpdesk module,
allowing users to create fillable protocol records from admin-defined
software product schemas.

Key additions:
- DB migration (helpdesk_handovers table) with tenant scope
- HandoverService with status workflow (draft/in_progress/completed/archived)
- Three-tier permissions (view/create/manage)
- Two-step creation wizard (Stripe-style assistant)
- Grid.js list page with search and status filter
- Edit/detail page with aside metadata and status controls
- Reusable core autocomplete lookup component (app-lookup-field)
- Debitor lookup data endpoint for autocomplete
- Dynamic form rendering from schema snapshots
- 11 PHPUnit tests for HandoverService
- DE+EN i18n translations (48 keys each)

Also includes: PHPStan fixes (dead code removal, stale baseline cleanup),
software product edit title improvement, fieldset simplification,
and Stripe-style hover for schema preview.

Workflow: HD-HANDOVERS-001 (.agents/runs/HD-HANDOVERS-001/)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 20:42:41 +02:00
fs
63be2def76 docs: add UI/UX component guidelines and improve breadcrumb/tab-panel styling
Add "Komponenten in Formularen" section to boundaries-ui.md with rules
for core button classes, margin resets, checkbox sizing, sticky positioning,
icon-only buttons, responsive grids, and CSS variables. Add matching
quick-reference bullets to CLAUDE.md UI Patterns section.

Fix breadcrumb wrapping: nowrap + overflow hidden + flex-shrink for
single-line behavior. Add data-tab-panel-wide opt-out for full-width
tab panels (default 70ch).

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-04-15 18:44:29 +02:00
fs
2ec632ac8b feat(helpdesk): polish handover schema editor UI/UX
Auto-generate field keys and option values from labels via slugify,
add live preview panel with hover-highlight, insert-between-fields
dividers, and various spacing/styling improvements.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-04-15 18:08:12 +02:00
fs
44153f513f feat(helpdesk): add handover protocol schema editor to software products
Add a JSON-based schema editor as a new tab on the software product edit
page. Admins can define protocol fields (heading, paragraph, text,
textarea, number, date, checkbox, select) via a structured UI with
add/remove/reorder controls. The schema is stored as a versioned JSON
column on the product row.

Includes DB migration, server-side validation (type whitelist, key
uniqueness, key format, max 50 fields, select option checks), i18n
(DE+EN), CSS, and 10 PHPUnit tests.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-04-15 16:44:12 +02:00
fs
364bda67a9 fix(helpdesk): handle missing session in EffectiveHelpdeskSettingsService
Scheduler jobs run without an active session, causing SessionStore::all()
to fail. Wrap the call in try-catch to fall back to global config (tenant
ID 0) when no session is available.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-15 12:31:38 +02:00
fs
20f582f459 refactor(helpdesk): remove redundant readonly fields from software product form
Code and BC description are already shown in the aside — no need to
duplicate them as readonly inputs in the form.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-14 22:26:18 +02:00
fs
14ba29c468 fix(helpdesk): align software products aside to core detail page standard
Use badge-list wrapper, <p><small> pattern, <hr> separators, and dt()
for date formatting — matching the departments edit page convention.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-14 22:24:09 +02:00
fs
06c7651be7 fix(helpdesk): fix Session class not found in software products form
Use fully qualified \MintyPHP\Session in _form.phtml and remove
duplicate CSRF token call from edit template (already in form partial).

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-14 22:23:14 +02:00
fs
ef4473de64 feat(helpdesk): add Software Products page with BC contract type sync
Add a new Software-Produkte feature to the helpdesk module that syncs
contract types (Create_SaaS_License=true) from BC OData into a local
database table with a nightly scheduler job, providing a Grid.js list
page and detail/edit page for managing custom product names.

- DB migration 003: helpdesk_software_products table (code UNIQUE key)
- BcODataGateway: FS_Contract_Types entity with SaaS filter + fallback
- SoftwareProductRepository: upsert, listPaged, softDelete, updateName
- SoftwareProductSyncService: fetch → upsert → soft-delete lifecycle
- SoftwareProductSyncJobHandler: daily at 02:00 via scheduler platform
- SoftwareProductService: web UI business logic with validation
- Permission: helpdesk.software-products.manage (nav-gated)
- List page: Grid.js with Code, BC Description, Name, Status columns
- Detail page: Code/BC Description read-only, Name editable, PRG pattern
- i18n: de + en translation keys

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-14 22:16:21 +02:00
fs
d472026df4 feat(helpdesk): add Domains list page with BC OData contract type enrichment
Add a new "Domains" page to the helpdesk module that fetches domain data
from the FS_Contract_Domains OData endpoint and enriches each domain with
its contract type (PI_Header_Type) by joining with FS_Contract_Lines_Test
where Type = 'Domain'.

New files:
- domains/index().php, index(default).phtml, filter-schema.php — list page
- domains-data().php — data endpoint with PHP-side filtering/sorting
- helpdesk-domains-index.js — Grid.js via initStandardListPage()

Gateway additions:
- listDomains() — fetch all contract domains
- listDomainContractLines() — fetch domain-type contract lines for type lookup

Sidebar restructured into three collapsible groups (Lookup, Monitoring,
Administration) with per-group icons and color coding, matching the core
admin panel pattern.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-14 21:34:32 +02:00
fs
3f0db68b27 refactor: fix all 105 PHPStan 2 strict type findings across core and modules
Resolve all non-false-positive PHPStan 2 findings, reducing the baseline
from 486 to 382 entries (only unused-public false positives remain).

Categories fixed:
- Remove 39 redundant type checks (is_string, is_array, is_object, method_exists)
- Remove 12 no-op array_values() on already-sequential lists
- Simplify 13 null-coalesce on guaranteed offsets
- Remove 8 always-true instanceof checks
- Replace 12 redundant test assertions (assertTrue(true) → addToAssertionCount)
- Simplify 6 unnecessary nullsafe operators (?-> → ->)
- Fix 6 always-true !== '' comparisons
- Fix remaining: unset.offset, return.unusedType, staticMethod narrowing

53 files changed across core/, modules/, pages/, and tests/.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-04-14 12:54:20 +02:00
fs
4e6b586b77 refactor: enforce layer discipline — move repositories, fix constructor injection
- Move HelpdeskTenantSettingsRepository and HelpdeskTokenRepository from
  Service/ to Repository/ directory (GR-SEC-003: SQL only in repositories)
- Make AccessControl constructor require IntendedUrlService explicitly
  instead of falling back to `new IntendedUrlService()` (GR-TEST-002:
  no service instantiation outside factories)
- Update all imports and tests accordingly

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-04-13 19:28:07 +02:00
fs
a17c2c7cea refactor(audit): decouple API audit classes from core via interfaces
Core code (lib/) no longer imports any MintyPHP\Module\Audit\* classes directly.
New ApiAuditServiceInterface and ApiSystemAuditReporterInterface follow the
existing pattern (interface + null implementation in core, concrete binding
from module registrar). DoctorRunner and helpers/app.php now resolve through
DI interfaces, ensuring the audit module remains fully optional.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-04-13 19:19:17 +02:00
fs
4967095bb8 fix: resolve all quality gate failures — i18n key, typography tokens, PHPStan errors, style
- Add missing i18n key "LDAP attribute map could not be encoded" (de+en)
- Replace raw font-weight/line-height with design tokens in app-topbar.css
- Fix import ordering in SchedulerRunService.php (php-cs-fixer)
- Fix PHPStan mock chain errors in DebitorDetailServiceTest and TenantSsoServiceTest (PHPUnit 12 API)
- Simplify redundant comparison in NotificationService dedupe window
- Add PHPStan type hint for mock callback array in SchedulerJobFailedNotificationListenerTest
- Fix undefined variable and add flow-analysis suppression in login().php
- Increase dev PHP memory_limit to 1G for PHPStan (prod stays 256M)

All 6 quality gates now pass: QG-001 (1618 tests), QG-002 (0 errors),
QG-003 (6630 assertions), QG-006 (0 fixable), QG-008, QG-009.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-04-13 19:06:12 +02:00
fs
3827b09205 test(helpdesk): add OData injection rejection tests and meetings cache key coverage
Adds 11 tests for BcODataGateway covering getMeetingsForCustomer (empty,
whitespace, not-configured), OData injection rejection for all customerNo
methods (meetings, contract lines, escalation tickets, controlling), and
valid input acceptance. Also adds meetingsKey format and inclusion tests
for DebitorCacheControl.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-04-13 15:16:57 +02:00
fs
a0cb345e04 fix(helpdesk): use strict input validation for all user-supplied customerNo in OData filters
Replaces escapeODataTrustedLiteral with escapeODataStrictUserInput for all
customerNo parameters that originate from HTTP request input. The trusted
literal escape (quote-only) remains for BC-sourced values like customerName.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-04-13 15:07:40 +02:00
fs
42efdb8102 feat(helpdesk): add debitor meetings tab with upcoming/past meeting display
Adds a meetings section to the debitor detail page, fetching meeting data from BC OData API with cache control support. Includes timeline UI for upcoming and past meetings.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-04-13 14:13:29 +02:00
fs
cacd1fb6d1 feat(helpdesk): refactor multi-tenant BC settings and risk radar improvements
Restructure helpdesk tenant settings into per-connection config with
improved token handling. Update risk radar data endpoint and UI.
Clean up ImageUploadTrait and update architecture contract tests.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-04-06 22:22:17 +02:00
fs
a3d05baffa feat(ui): add outline/fill icon-swap pattern for aside icon bar
Introduce data-icon-swap attribute with paired outline/fill <i> elements.
CSS toggles to filled icon on hover and active state. Module slots
auto-derive fill variant from icon name, with explicit icon_fill override
for icons without a fill counterpart (e.g. bi-headset). Add enforcement
script bin/icon-swap-check.sh.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-04-06 22:22:00 +02:00
fs
ae509c607b refactor(ui): consistent outline/fill icons in topbar, remove dropdown chevrons, truncate breadcrumbs
Use Stripe pattern: outline icons by default, filled for active state
(bookmarks bookmarked, notifications unread). Remove chevron arrows
from tenant/user dropdowns. Add max-width with ellipsis to breadcrumb
items to prevent overflow.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-04-06 22:21:50 +02:00
fs
fe88e748a3 fix(notifications): use createFromMessage directly for CLI-safe scheduler notifications
createForTenantAdminUsersFromMessage relies on listActiveUserIdsByTenantId
which returns empty results in CLI context (scheduler). Instead, iterate
admin users directly and call createFromMessage per user per tenant.
Verified end-to-end: notification created, dedup blocks duplicates.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 12:38:47 +02:00
fs
34892aff6f fix(notifications): use per-type dedup window, 24h for scheduler failures
Change DEDUPE_TYPES from bool to int|true — int value overrides the
default 30-min window. scheduler.job_failed uses 1440 min (24h) so
admins receive at most one notification per failed job per day.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 12:29:04 +02:00
fs
97ff3ce135 feat(scheduler): dispatch event on job failure, notify admins via notifications module
Add ?ModuleEventDispatcher to SchedulerRunService (fail-open, nullable).
Dispatch scheduler.job_failed event when a job fails with payload:
job_id, job_key, label, error_code, error_message, trigger_type.

New SchedulerJobFailedNotificationListener in notifications module
creates in-app admin notifications for users with JOBS_MANAGE
permission, scoped per tenant, with 30-min dedup per job_key.

Also fixes audit module manifest: system_audit_purge job_key was
mismatched (audit_system_purge vs system_audit_purge in DB).

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 12:26:54 +02:00
fs
576a0c51cd feat(guards): add GR-SEC-010 — output escaping enforcement in views
Add architecture test ViewLayerOutputEscapingContractTest that flags
raw <?php echo in .phtml files. Legitimate uses (pre-built ARIA attrs
from navActive(), hardcoded role values, pre-rendered HTML fragments)
must carry an inline // raw-html-ok: reason marker.

Annotated all 11 existing raw echo sites with justification markers.
Added guard to catalog, enforcement map (automated), CLAUDE.md security
section, and never-do-this list.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 12:08:25 +02:00
fs
ea786f5341 feat(helpdesk): add multi-tenant BC connection settings with risk radar refinements
Introduce per-tenant override for helpdesk BC connection config.
New table helpdesk_tenant_settings stores tenant-specific credentials
with encrypted secrets (AES-256-GCM). EffectiveHelpdeskSettingsService
resolves global vs tenant config per request. Settings UI extended with
tenant override tab, toggle, and dual editing mode.

All runtime consumers (OData, SOAP, OAuth) read through the new
resolver. Token cache flushed on any config change. Default behavior
unchanged — tenants use global config until override explicitly enabled.

Also includes risk radar UI refinements: Stripe-style card redesign
with accent borders and score pills, removal of redundant KPI tiles
and search, and filtering of zero-score entries.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 10:29:59 +02:00
fs
97dbc7f57b fix(helpdesk): reset card margin-bottom and tighten risk level thresholds
- margin-bottom: 0 on cards to override article shell default
- Level thresholds stricter: high >= 55 (was 70), medium >= 25 (was 40)
  so fewer customers appear as 'low risk' and issues surface earlier

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 00:55:41 +02:00
fs
4dfe98f40a fix(helpdesk): replace bulky score circle with clean colored number
Remove background circle, just show the score as a large colored
number. Lighter, more Stripe-like.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 00:54:13 +02:00
fs
4d23feb555 feat(helpdesk): redesign risk cards with dominant score and clear hierarchy
Stripe-style layout: large colored score circle on the left, customer
name + risk level label on the right. One-line key facts below
separated by middot (e.g. '5 open · 2 critical · 1 SLA · ↑3').
Removed border-left color accent, pill list, and metric row.
Three visual levels: score (eye-catching), name+level (context),
facts (detail). Clean scannable layout.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 00:52:23 +02:00
fs
1128197022 fix(helpdesk): show risk score as points/budget per dimension in dialog
Each dimension shows 'points / max' (e.g. '18 / 35') making the
score composition immediately understandable. Total row sums to
the final 'score / 100'. Replaces abstract percentage column.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 00:49:34 +02:00
fs
28cb60efb3 refactor(helpdesk): remove resolution time dimension from risk score
Resolution time measures the past, not current risk. The remaining
4 dimensions (open pressure 35%, trend 30%, SLA overdue 25%,
inactivity 10%) are all current and actionable. Removes resolution
aggregation, median calculation, and weight redistribution logic.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 00:47:58 +02:00
fs
d5d1e22e87 fix(helpdesk): consolidate card content into compact fact pills
Remove duplicate metrics row and reason list. Replace with a single
row of compact pills: '5 open', '2 critical' (orange), '1 SLA' (orange),
'↑3' (orange) or '↓2'. No bullet points — pills as flex-wrap row.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 00:43:35 +02:00
fs
caa1e430a3 fix(helpdesk): remove double bullets, replace dialog bars with score table
- Remove '• ' prefix from reason list items (CSS list-style handles it)
- Replace abstract dimension bars in dialog with a clear table showing
  dimension name, score (0-100), and weighted contribution per row
- Total row shows final risk score

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 00:39:35 +02:00
fs
e279e469da feat(helpdesk): replace abstract driver bars with concrete reason texts
Cards now show plain-language reasons instead of abstract progress bars:
'8 open, 3 critical', '↑4 more than resolved', '2 SLA breaches',
'Oldest ticket 12d'. Instantly understandable without knowing the
scoring formula. Driver bars remain in the detail dialog for the
full dimension breakdown.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 00:36:49 +02:00
fs
53db166916 fix(helpdesk): replace cryptic net flow label with arrow indicator
Show ↑3 (growing) or ↓2 (shrinking) instead of '+3 net' / '-2 net'.
Same visual language as the team dashboard trend arrows.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 00:34:01 +02:00
fs
201b00c8f5 fix(helpdesk): stack search above period selector vertically
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 00:32:05 +02:00
fs
e684d20be0 fix(helpdesk): move search above period selector in risk radar toolbar
Search input now comes first (left), period segment control after.
Both in a horizontal flex row on the same line.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 00:31:24 +02:00
fs
23503049d1 fix(helpdesk): fix card coloring, dialog structure, search alignment
- Remove role=button from cards (caused Core button styling). Keep
  tabindex + keydown for keyboard access.
- Restructure dialog to Core pattern: dialog > article.app-dialog-lg
  > header > .close (uses Core close icon and positioning).
- Stack search input below segment control, left-aligned, full width
  up to 20rem.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 00:30:13 +02:00
fs
ba356d2d61 fix(helpdesk): address code review findings for Risk Radar
- CR-001/002: Replace hardcoded 'critical', 'Ticket', 'Status' with
  i18n data-label attributes
- CR-004: Add tabindex, role=button, keydown handler to risk cards
  for keyboard accessibility
- CR-005: Add aria-labelledby on detail dialog

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 00:28:09 +02:00
fs
5a4974909b feat(helpdesk): add Risk Radar dashboard with customer risk scoring
New portfolio view scoring customers 0-100 across five dimensions:
- Open pressure (30%): open + critical ticket count
- Trend (25%): net ticket flow (created - closed) in period
- SLA overdue (20%): tickets exceeding escalation targets
- Resolution time (15%): median hours to close (null = neutral)
- Inactivity (10%): age of oldest open ticket

Card grid with score badges (color-coded high/medium/low), metric
pills, driver bars. Click opens detail dialog with all dimensions
and open ticket list. Clientside search filter.

PBI_LV_Tickets with client-driven paging ($skip/$top, hardcap 5000).
Escalation definitions cached separately (30min TTL). Truncated
banner when data is capped.

New: RiskRadarService, getTicketsForRiskRadar(), 13 PHPUnit tests,
permission helpdesk.risk-radar.view, 2 routes, i18n de+en.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-06 00:24:48 +02:00
fs
c6c5d06936 feat(audit): harden API audit log redaction and schema
- Change query_json column from TEXT to JSON, ip/user_agent to CHAR(64)
  for PII redaction compliance
- Update repository, service, and views for hardened schema
- Add architecture contract test for security logging redaction
- Add search resource provider test coverage
- Include DB migration script for existing installs

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-05 23:20:55 +02:00