Replace KPI tiles + table with visual agent cards showing workload at a
glance. Each card has the agent name, ticket count badge (warning-colored
when critical), a proportional load bar, and the actual open tickets
listed underneath (number, description, age). Critical tickets are
highlighted with warning color. Queue (unassigned) shown as dashed card
at top. Performance tab uses compact cards with success-colored bars.
Backend now returns open_ticket_details per member (sorted: critical
first, then by age descending).
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Filter out agents with 0 open tickets from Current tab and 0 resolved
from Performance tab to reduce noise. Add margin between period selector
and KPI card in the Performance panel.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Current tab: proportional bars behind open ticket counts for instant
visual comparison, warning badges for critical counts (>0), muted
styling for zero values. Performance tab: success-colored bars behind
resolved counts. Unassigned row gets muted bar variant.
Adds tabular-nums for aligned numbers, smooth bar transitions, and
de-emphasized table borders for a cleaner visual hierarchy.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Current tab: snapshot KPIs (open, unassigned, avg age) and per-agent
table with open/critical/age columns. No period filter needed.
Performance tab: period-filtered KPI (resolved) with segment control
(30/90/180/365d) and per-agent table sorted by resolved count.
Separates the two core questions: "Who needs help now?" vs.
"How did the team perform over time?"
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Replace custom button-based period selector with the existing
helpdesk-segment-control radio+label pattern used in the controlling
dashboard. Removes duplicate CSS and ensures visual consistency.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
New standalone page (helpdesk/team) showing support agent workload
aggregated from BC tickets. KPI bar (open, unassigned, avg age, resolved),
per-agent table sorted by open tickets, period selector (30/90/180/365d).
Global OData query via getTicketsForTeam() without customer filter.
New permission helpdesk.team-workload.view with admin role assignment.
Includes 6 PHPUnit tests for buildTeamWorkloadDashboard().
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Swap layout: communication feed becomes the primary main content area (full width),
ticket metadata moves to aside panel with 2 stacked KPI tiles (Status, Age) and
a Stripe-style key-value definition list (Description, Company link, Contact,
Category, Support, Debtor No.). Remove activity timeline entirely — communication
feed already includes activity fallback when SOAP is unavailable. Add skeleton
bubble loading for async communication. Simplify JS from 211 to 89 lines. Remove
unused ticketLogUrl data attribute and i18n keys.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Restructure Support dashboard into 2 KPI groups (Tickets + Contracts) with
section dividers, merge escalations and recommendations into "Attention needed".
Redesign Sales dashboard with clickable contract timeline and dialog.
Add CSS shimmer skeleton loading for all dashboard tabs and aside.
Unify vertical rhythm via * + * sibling combinator on tab content containers.
Remove ~265 lines of dead CSS (contract cards, escalation styles) and unused JS
functions. Refactor hydrateTicketCategoryFilter into generic hydrateSelectFilter.
Fix role="button" CSS bleed from shell and remove extra future year from timeline.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Add support/sales/controlling dashboards with KPIs, trend charts and
risk indicators. Add debitor communication timeline, contact filters,
system recommendations engine, and configurable controlling risk rules.
Rename search→index to fix query-string preservation on back navigation.
Remove fake escalation rate metric, add KPI info tooltips, and switch
trend chart colors to red (created) / green (closed) for clarity.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
- add helpdesk module pages, services, settings and tests
- standardize debtor list on drawer/grid contracts and robust filter drawer behavior
- add helpdesk aside panel navigation and settings visibility provider
- switch primary list slug to helpdesk/debitor and remove helpdesk/search compatibility
- include required core contract updates for list contracts and detail/drawer integration
