Current tab: proportional bars behind open ticket counts for instant
visual comparison, warning badges for critical counts (>0), muted
styling for zero values. Performance tab: success-colored bars behind
resolved counts. Unassigned row gets muted bar variant.
Adds tabular-nums for aligned numbers, smooth bar transitions, and
de-emphasized table borders for a cleaner visual hierarchy.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Current tab: snapshot KPIs (open, unassigned, avg age) and per-agent
table with open/critical/age columns. No period filter needed.
Performance tab: period-filtered KPI (resolved) with segment control
(30/90/180/365d) and per-agent table sorted by resolved count.
Separates the two core questions: "Who needs help now?" vs.
"How did the team perform over time?"
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Replace custom button-based period selector with the existing
helpdesk-segment-control radio+label pattern used in the controlling
dashboard. Removes duplicate CSS and ensures visual consistency.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
New standalone page (helpdesk/team) showing support agent workload
aggregated from BC tickets. KPI bar (open, unassigned, avg age, resolved),
per-agent table sorted by open tickets, period selector (30/90/180/365d).
Global OData query via getTicketsForTeam() without customer filter.
New permission helpdesk.team-workload.view with admin role assignment.
Includes 6 PHPUnit tests for buildTeamWorkloadDashboard().
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
