fix(helpdesk): consolidation fixes from drift/performance/security review

- Fix docblock: getTicketsForTeam() uses PBI_FP_Tickets, not LV
- Process_Stage check now uses isset() guard — FP entity does not
  expose this field, prevents false positives from default 0
- Remove exception message from JSON error response (security)
- Remove dead JS functions: formatAge(), formatDate()
- Remove debug console.error and verbose error display from JS

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

modules/helpdesk/lib/Module/Helpdesk/Service/BcODataGateway.php

@@ -590,7 +590,8 @@ class BcODataGateway
     /**
      * Get ticket rows across all customers for team workload aggregation.
      *
-     * Uses PBI_LV_Tickets without Customer_No filter to return a global snapshot.
+     * Uses PBI_FP_Tickets (FactPage) without Customer_No filter to return a
+     * global snapshot with Description and Company_Contact_Name.
      * Support_User_Name is used for per-agent grouping.
      *
      * @return array<int, array<string, mixed>>

modules/helpdesk/lib/Module/Helpdesk/Service/DebitorDetailService.php

@@ -1603,8 +1603,10 @@ class DebitorDetailService
 
         foreach ($tickets as $ticket) {
             $state = trim((string) ($ticket['Ticket_State'] ?? ''));
+            // Team query uses PBI_FP_Tickets which has no Process_Stage;
+            // fall back to Process_Stage only when present (LV entity).
             $isClosed = self::isClosedTicketState($state)
-                || (int) ($ticket['Process_Stage'] ?? 0) === 40;
+                || (isset($ticket['Process_Stage']) && (int) $ticket['Process_Stage'] === 40);
 
             $rawUser = trim((string) ($ticket['Support_User_Name'] ?? ''));
             $normalizedUser = $rawUser === '' ? '' : strtolower($rawUser);

modules/helpdesk/pages/helpdesk/team-workload-data().php

@@ -51,10 +51,10 @@ if ($tickets === null) {
 
     try {
         $tickets = $gateway->getTicketsForTeam();
-    } catch (\Throwable $e) {
+    } catch (\Throwable) {
         Router::json([
             'ok' => false,
-            'error' => 'Failed to load team workload data: ' . $e->getMessage(),
+            'error' => 'Failed to load team workload data',
         ]);
 
         return;

modules/helpdesk/web/js/helpdesk-team.js

@@ -44,18 +44,6 @@ if (container) {
     return name.substring(0, 2).toUpperCase();
   }
 
-  function formatAge(hours) {
-    if (hours < 24) return hours + 'h';
-    return Math.floor(hours / 24) + 'd';
-  }
-
-  function formatDate(isoString) {
-    if (!isoString) return '—';
-    const d = new Date(isoString);
-    if (isNaN(d.getTime())) return '—';
-    return d.toLocaleDateString(undefined, { day: '2-digit', month: '2-digit', year: 'numeric' });
-  }
-
   function formatDateTime(isoString) {
     if (!isoString) return '—';
     const d = new Date(isoString);
@@ -285,22 +273,13 @@ if (container) {
       const res = await fetch(dataUrl + '?' + params.toString(), { credentials: 'same-origin' });
       const json = await res.json();
 
-      if (!json.ok) {
-        console.error('[helpdesk-team] API error:', json.error || json);
-        if (elError) {
-          const p = elError.querySelector('p');
-          if (p && json.error) p.textContent = json.error;
-        }
-        showState('error');
-        return;
-      }
+      if (!json.ok) { showState('error'); return; }
       if (!json.members || json.members.length === 0) { showState('empty'); return; }
 
       renderCurrentTab(json.members);
       renderPerformanceTab(json.members);
       showState('success');
-    } catch (err) {
-      console.error('[helpdesk-team]', err);
+    } catch {
       showState('error');
     }
   }