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feat(helpdesk): add Description and Cust_Name from LV entity to team table

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PBI_LV_Tickets exposes Description and Cust_Name (not Company_Contact_Name
which is FP-only). Add both to select. Table now shows 5 columns:
Ticket (link) | Customer name (link) | Description (ellipsis) |
Category | Last activity.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
Felix Schneider
2026-04-05 19:44:53 +02:00
parent cc1ae1aaca
commit d214f08c3f
5 changed files with 15 additions and 2 deletions
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2
modules/helpdesk/lib/Module/Helpdesk/Service/BcODataGateway.php
View File

@@ -599,7 +599,7 @@ class BcODataGateway
{
$url = $this->settingsGateway->buildEntityUrl(self::ENTITY_TICKETS_LV)
. '?$top=500'
. '&$select=' . rawurlencode('No,Customer_No,Category_1_Code,Escalation_Code,Ticket_State,Last_Activity_Date,Created_On,Process_Stage,Process_Code,Support_User_Name')
. '&$select=' . rawurlencode('No,Description,Customer_No,Cust_Name,Category_1_Code,Escalation_Code,Ticket_State,Last_Activity_Date,Created_On,Process_Stage,Process_Code,Support_User_Name')
. '&$orderby=' . rawurlencode('Created_On desc');
$response = $this->request('GET', $url);

3
modules/helpdesk/lib/Module/Helpdesk/Service/DebitorDetailService.php
View File

@@ -1658,10 +1658,11 @@ class DebitorDetailService
$agents[$normalizedUser]['open_ticket_details'][] = [
'no' => trim((string) ($ticket['No'] ?? '')),
'description' => trim((string) ($ticket['Description'] ?? '')),
'category' => trim((string) ($ticket['Category_1_Code'] ?? '')),
'age_hours' => $ageHours,
'critical' => $isCritical,
'customer_name' => trim((string) ($ticket['Company_Contact_Name'] ?? '')),
'customer_name' => trim((string) ($ticket['Cust_Name'] ?? (string) ($ticket['Company_Contact_Name'] ?? ''))),
'customer_no' => trim((string) ($ticket['Customer_No'] ?? '')),
'last_activity' => $lastActivityDisplay,
];

1
modules/helpdesk/pages/helpdesk/team/index(default).phtml
View File

@@ -26,6 +26,7 @@ $periodLabels = [
data-debitor-base-url="<?php e(lurl('helpdesk/debitor/')); ?>"
data-label-ticket="<?php e(t('Ticket')); ?>"
data-label-customer="<?php e(t('Debtor')); ?>"
data-label-description="<?php e(t('Description')); ?>"
data-label-category="<?php e(t('Category')); ?>"
data-label-last-activity="<?php e(t('Last activity')); ?>"
>

7
modules/helpdesk/web/css/helpdesk.css
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@@ -219,6 +219,13 @@
color: var(--app-muted-color);
}
.helpdesk-team-ticket-desc {
overflow: hidden;
text-overflow: ellipsis;
white-space: nowrap;
max-width: 18ch;
}
/* Links */
.helpdesk-team-ticket-no a,
.helpdesk-team-ticket-table td a {

4
modules/helpdesk/web/js/helpdesk-team.js
View File

@@ -92,6 +92,9 @@ if (container) {
}
tr.appendChild(customerCell);
// Description (ellipsis)
tr.appendChild(h('td', 'helpdesk-team-ticket-desc', t.description || '—'));
// Category
tr.appendChild(h('td', '', t.category || '—'));
@@ -129,6 +132,7 @@ if (container) {
const headRow = h('tr');
headRow.appendChild(h('th', '', container.dataset.labelTicket || 'Ticket'));
headRow.appendChild(h('th', '', container.dataset.labelCustomer || 'Customer'));
headRow.appendChild(h('th', '', container.dataset.labelDescription || 'Description'));
headRow.appendChild(h('th', '', container.dataset.labelCategory || 'Category'));
headRow.appendChild(h('th', '', container.dataset.labelLastActivity || 'Last activity'));
thead.appendChild(headRow);