diff --git a/modules/helpdesk/lib/Module/Helpdesk/Service/BcODataGateway.php b/modules/helpdesk/lib/Module/Helpdesk/Service/BcODataGateway.php
index 0448976..fe36541 100644
--- a/modules/helpdesk/lib/Module/Helpdesk/Service/BcODataGateway.php
+++ b/modules/helpdesk/lib/Module/Helpdesk/Service/BcODataGateway.php
@@ -599,7 +599,7 @@ class BcODataGateway
     {
         $url = $this->settingsGateway->buildEntityUrl(self::ENTITY_TICKETS_LV)
             . '?$top=500'
-            . '&$select=' . rawurlencode('No,Customer_No,Category_1_Code,Escalation_Code,Ticket_State,Last_Activity_Date,Created_On,Process_Stage,Process_Code,Support_User_Name')
+            . '&$select=' . rawurlencode('No,Description,Customer_No,Cust_Name,Category_1_Code,Escalation_Code,Ticket_State,Last_Activity_Date,Created_On,Process_Stage,Process_Code,Support_User_Name')
             . '&$orderby=' . rawurlencode('Created_On desc');
 
         $response = $this->request('GET', $url);
diff --git a/modules/helpdesk/lib/Module/Helpdesk/Service/DebitorDetailService.php b/modules/helpdesk/lib/Module/Helpdesk/Service/DebitorDetailService.php
index 36f644e..25fa3df 100644
--- a/modules/helpdesk/lib/Module/Helpdesk/Service/DebitorDetailService.php
+++ b/modules/helpdesk/lib/Module/Helpdesk/Service/DebitorDetailService.php
@@ -1658,10 +1658,11 @@ class DebitorDetailService
 
                 $agents[$normalizedUser]['open_ticket_details'][] = [
                     'no' => trim((string) ($ticket['No'] ?? '')),
+                    'description' => trim((string) ($ticket['Description'] ?? '')),
                     'category' => trim((string) ($ticket['Category_1_Code'] ?? '')),
                     'age_hours' => $ageHours,
                     'critical' => $isCritical,
-                    'customer_name' => trim((string) ($ticket['Company_Contact_Name'] ?? '')),
+                    'customer_name' => trim((string) ($ticket['Cust_Name'] ?? (string) ($ticket['Company_Contact_Name'] ?? ''))),
                     'customer_no' => trim((string) ($ticket['Customer_No'] ?? '')),
                     'last_activity' => $lastActivityDisplay,
                 ];
diff --git a/modules/helpdesk/pages/helpdesk/team/index(default).phtml b/modules/helpdesk/pages/helpdesk/team/index(default).phtml
index cb0257f..b0766e0 100644
--- a/modules/helpdesk/pages/helpdesk/team/index(default).phtml
+++ b/modules/helpdesk/pages/helpdesk/team/index(default).phtml
@@ -26,6 +26,7 @@ $periodLabels = [
      data-debitor-base-url="<?php e(lurl('helpdesk/debitor/')); ?>"
      data-label-ticket="<?php e(t('Ticket')); ?>"
      data-label-customer="<?php e(t('Debtor')); ?>"
+     data-label-description="<?php e(t('Description')); ?>"
      data-label-category="<?php e(t('Category')); ?>"
      data-label-last-activity="<?php e(t('Last activity')); ?>"
 >
diff --git a/modules/helpdesk/web/css/helpdesk.css b/modules/helpdesk/web/css/helpdesk.css
index b67fe54..0a985e2 100644
--- a/modules/helpdesk/web/css/helpdesk.css
+++ b/modules/helpdesk/web/css/helpdesk.css
@@ -219,6 +219,13 @@
     color: var(--app-muted-color);
   }
 
+  .helpdesk-team-ticket-desc {
+    overflow: hidden;
+    text-overflow: ellipsis;
+    white-space: nowrap;
+    max-width: 18ch;
+  }
+
   /* Links */
   .helpdesk-team-ticket-no a,
   .helpdesk-team-ticket-table td a {
diff --git a/modules/helpdesk/web/js/helpdesk-team.js b/modules/helpdesk/web/js/helpdesk-team.js
index 67ba0f1..de73bec 100644
--- a/modules/helpdesk/web/js/helpdesk-team.js
+++ b/modules/helpdesk/web/js/helpdesk-team.js
@@ -92,6 +92,9 @@ if (container) {
     }
     tr.appendChild(customerCell);
 
+    // Description (ellipsis)
+    tr.appendChild(h('td', 'helpdesk-team-ticket-desc', t.description || '—'));
+
     // Category
     tr.appendChild(h('td', '', t.category || '—'));
 
@@ -129,6 +132,7 @@ if (container) {
       const headRow = h('tr');
       headRow.appendChild(h('th', '', container.dataset.labelTicket || 'Ticket'));
       headRow.appendChild(h('th', '', container.dataset.labelCustomer || 'Customer'));
+      headRow.appendChild(h('th', '', container.dataset.labelDescription || 'Description'));
       headRow.appendChild(h('th', '', container.dataset.labelCategory || 'Category'));
       headRow.appendChild(h('th', '', container.dataset.labelLastActivity || 'Last activity'));
       thead.appendChild(headRow);