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feat(helpdesk): switch team query to PBI_FP_Tickets for richer data

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FP entity provides Company_Contact_Name (full customer name),
Category_1_Description (readable category), and Last_Activity_By_Code.
Customer column shows name instead of number. Category shows readable
description instead of code. Debitor link only rendered when
customer_no is available (FP may not expose it).

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
Felix Schneider
2026-04-05 19:47:10 +02:00
parent d214f08c3f
commit 9e94456759
3 changed files with 8 additions and 7 deletions
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4
modules/helpdesk/lib/Module/Helpdesk/Service/DebitorDetailService.php
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@@ -1659,10 +1659,10 @@ class DebitorDetailService
$agents[$normalizedUser]['open_ticket_details'][] = [
'no' => trim((string) ($ticket['No'] ?? '')),
'description' => trim((string) ($ticket['Description'] ?? '')),
'category' => trim((string) ($ticket['Category_1_Code'] ?? '')),
'category' => trim((string) ($ticket['Category_1_Description'] ?? (string) ($ticket['Category_1_Code'] ?? ''))),
'age_hours' => $ageHours,
'critical' => $isCritical,
'customer_name' => trim((string) ($ticket['Cust_Name'] ?? (string) ($ticket['Company_Contact_Name'] ?? ''))),
'customer_name' => trim((string) ($ticket['Company_Contact_Name'] ?? (string) ($ticket['Cust_Name'] ?? ''))),
'customer_no' => trim((string) ($ticket['Customer_No'] ?? '')),
'last_activity' => $lastActivityDisplay,
];