diff --git a/modules/helpdesk/lib/Module/Helpdesk/Service/BcODataGateway.php b/modules/helpdesk/lib/Module/Helpdesk/Service/BcODataGateway.php
index fe36541..0362d1f 100644
--- a/modules/helpdesk/lib/Module/Helpdesk/Service/BcODataGateway.php
+++ b/modules/helpdesk/lib/Module/Helpdesk/Service/BcODataGateway.php
@@ -597,9 +597,9 @@ class BcODataGateway
      */
     public function getTicketsForTeam(): array
     {
-        $url = $this->settingsGateway->buildEntityUrl(self::ENTITY_TICKETS_LV)
+        $url = $this->settingsGateway->buildEntityUrl(self::ENTITY_TICKETS)
             . '?$top=500'
-            . '&$select=' . rawurlencode('No,Description,Customer_No,Cust_Name,Category_1_Code,Escalation_Code,Ticket_State,Last_Activity_Date,Created_On,Process_Stage,Process_Code,Support_User_Name')
+            . '&$select=' . rawurlencode('No,Description,Company_Contact_Name,Category_1_Description,Ticket_State,Support_User_Name,Created_On,Last_Activity_Date,Last_Activity_By_Code')
             . '&$orderby=' . rawurlencode('Created_On desc');
 
         $response = $this->request('GET', $url);
diff --git a/modules/helpdesk/lib/Module/Helpdesk/Service/DebitorDetailService.php b/modules/helpdesk/lib/Module/Helpdesk/Service/DebitorDetailService.php
index 25fa3df..6f3a679 100644
--- a/modules/helpdesk/lib/Module/Helpdesk/Service/DebitorDetailService.php
+++ b/modules/helpdesk/lib/Module/Helpdesk/Service/DebitorDetailService.php
@@ -1659,10 +1659,10 @@ class DebitorDetailService
                 $agents[$normalizedUser]['open_ticket_details'][] = [
                     'no' => trim((string) ($ticket['No'] ?? '')),
                     'description' => trim((string) ($ticket['Description'] ?? '')),
-                    'category' => trim((string) ($ticket['Category_1_Code'] ?? '')),
+                    'category' => trim((string) ($ticket['Category_1_Description'] ?? (string) ($ticket['Category_1_Code'] ?? ''))),
                     'age_hours' => $ageHours,
                     'critical' => $isCritical,
-                    'customer_name' => trim((string) ($ticket['Cust_Name'] ?? (string) ($ticket['Company_Contact_Name'] ?? ''))),
+                    'customer_name' => trim((string) ($ticket['Company_Contact_Name'] ?? (string) ($ticket['Cust_Name'] ?? ''))),
                     'customer_no' => trim((string) ($ticket['Customer_No'] ?? '')),
                     'last_activity' => $lastActivityDisplay,
                 ];
diff --git a/modules/helpdesk/web/js/helpdesk-team.js b/modules/helpdesk/web/js/helpdesk-team.js
index de73bec..3f708df 100644
--- a/modules/helpdesk/web/js/helpdesk-team.js
+++ b/modules/helpdesk/web/js/helpdesk-team.js
@@ -81,14 +81,15 @@ if (container) {
     }
     tr.appendChild(noCell);
 
-    // Customer name as link to debitor (link uses customer_no)
+    // Customer name (link to debitor when customer_no available)
     const customerCell = h('td', 'helpdesk-team-ticket-customer');
+    const customerDisplay = t.customer_name || t.customer_no || '—';
     if (debitorBaseUrl && t.customer_no) {
-      const a = h('a', '', t.customer_name || t.customer_no);
+      const a = h('a', '', customerDisplay);
       a.href = debitorBaseUrl + encodeURIComponent(t.customer_no);
       customerCell.appendChild(a);
     } else {
-      customerCell.textContent = t.customer_name || '—';
+      customerCell.textContent = customerDisplay;
     }
     tr.appendChild(customerCell);