feat(helpdesk): redesign team dashboard with avatar cards and ticket pills
Replace card-with-ticket-list layout with a GitHub/Stripe-inspired design: - Avatar initials circles with deterministic colors per agent (name → hue) - Horizontal agent rows: avatar | name + count badge | load bar | ticket pills - Ticket pills showing No · Customer · Age (description on hover/title) - Critical tickets highlighted with warning color in pills - Queue section at top with uppercase header and ticket pills directly - Performance tab with smaller avatars and success-colored bars - Agent load bars colored per-agent (matching avatar hue) Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
@@ -1,13 +1,12 @@
|
||||
/**
|
||||
* Team workload dashboard — visual workload map.
|
||||
* Current tab: agent cards with load bars and ticket details.
|
||||
* Performance tab: resolved-count cards per agent.
|
||||
* Team workload dashboard — visual workload map with avatar cards.
|
||||
* Current tab: queue section + agent cards with ticket pills.
|
||||
* Performance tab: compact agent cards with resolved counts.
|
||||
*/
|
||||
|
||||
const container = document.querySelector('.app-details-container[data-team-workload-url]');
|
||||
if (container) {
|
||||
const dataUrl = container.dataset.teamWorkloadUrl;
|
||||
const labelNotAssigned = container.dataset.labelNotAssigned || '—';
|
||||
const labelQueue = container.dataset.labelQueue || 'Queue';
|
||||
const labelTickets = container.dataset.labelTickets || 'Tickets';
|
||||
|
||||
@@ -30,92 +29,149 @@ if (container) {
|
||||
if (elLoading) elLoading.setAttribute('aria-busy', state === 'loading' ? 'true' : 'false');
|
||||
}
|
||||
|
||||
function el(tag, className, text) {
|
||||
function h(tag, cls, text) {
|
||||
const e = document.createElement(tag);
|
||||
if (className) e.className = className;
|
||||
if (cls) e.className = cls;
|
||||
if (text !== undefined) e.textContent = text;
|
||||
return e;
|
||||
}
|
||||
|
||||
function formatAge(hours) {
|
||||
if (hours < 24) return hours + 'h';
|
||||
const days = Math.floor(hours / 24);
|
||||
return days + 'd';
|
||||
/**
|
||||
* Generate two-letter initials from a display name.
|
||||
*/
|
||||
function initials(name) {
|
||||
const parts = name.trim().split(/\s+/);
|
||||
if (parts.length >= 2) return (parts[0][0] + parts[parts.length - 1][0]).toUpperCase();
|
||||
return name.substring(0, 2).toUpperCase();
|
||||
}
|
||||
|
||||
/**
|
||||
* Build a single agent card for the Current tab.
|
||||
* Deterministic hue from string — consistent color per agent.
|
||||
*/
|
||||
function nameHue(name) {
|
||||
let hash = 0;
|
||||
for (let i = 0; i < name.length; i++) {
|
||||
hash = name.charCodeAt(i) + ((hash << 5) - hash);
|
||||
}
|
||||
return Math.abs(hash) % 360;
|
||||
}
|
||||
|
||||
function formatAge(hours) {
|
||||
if (hours < 24) return hours + 'h';
|
||||
return Math.floor(hours / 24) + 'd';
|
||||
}
|
||||
|
||||
/**
|
||||
* Build a ticket pill: "T-1234 · K-10610 · 12h"
|
||||
*/
|
||||
function buildTicketPill(t) {
|
||||
const pill = h('span', 'helpdesk-team-pill');
|
||||
if (t.critical) pill.classList.add('helpdesk-team-pill-critical');
|
||||
|
||||
pill.appendChild(h('span', 'helpdesk-team-pill-no', t.no));
|
||||
if (t.customer) {
|
||||
pill.appendChild(h('span', 'helpdesk-team-pill-sep', '·'));
|
||||
pill.appendChild(h('span', 'helpdesk-team-pill-customer', t.customer));
|
||||
}
|
||||
pill.appendChild(h('span', 'helpdesk-team-pill-sep', '·'));
|
||||
pill.appendChild(h('span', 'helpdesk-team-pill-age', formatAge(t.age_hours)));
|
||||
|
||||
if (t.description) pill.title = t.description;
|
||||
return pill;
|
||||
}
|
||||
|
||||
/**
|
||||
* Build the queue section (unassigned tickets).
|
||||
*/
|
||||
function buildQueueSection(member) {
|
||||
const section = h('div', 'helpdesk-team-queue');
|
||||
|
||||
const header = h('div', 'helpdesk-team-queue-header');
|
||||
header.appendChild(h('span', 'helpdesk-team-queue-title', labelQueue));
|
||||
header.appendChild(h('span', 'helpdesk-team-queue-count', String(member.open_tickets) + ' ' + labelTickets));
|
||||
section.appendChild(header);
|
||||
|
||||
const pills = h('div', 'helpdesk-team-pills');
|
||||
for (const t of member.open_ticket_details || []) {
|
||||
pills.appendChild(buildTicketPill(t));
|
||||
}
|
||||
section.appendChild(pills);
|
||||
|
||||
return section;
|
||||
}
|
||||
|
||||
/**
|
||||
* Build an agent card with avatar, load bar, and ticket pills.
|
||||
*/
|
||||
function buildAgentCard(m, maxOpen) {
|
||||
const isQueue = m.support_user === '';
|
||||
const name = isQueue ? labelQueue : m.display_name;
|
||||
const pct = maxOpen > 0 ? Math.round((m.open_tickets / maxOpen) * 100) : 0;
|
||||
const hue = nameHue(m.display_name);
|
||||
|
||||
const card = el('article', 'helpdesk-team-card');
|
||||
if (isQueue) card.classList.add('helpdesk-team-card-queue');
|
||||
const card = h('article', 'helpdesk-team-agent');
|
||||
|
||||
// Header row: name + count badge
|
||||
const header = el('div', 'helpdesk-team-card-header');
|
||||
const nameEl = el('span', 'helpdesk-team-card-name', name);
|
||||
const countEl = el('span', 'helpdesk-team-card-count', String(m.open_tickets));
|
||||
if (m.critical_tickets > 0) countEl.classList.add('helpdesk-team-card-count-warning');
|
||||
header.appendChild(nameEl);
|
||||
header.appendChild(countEl);
|
||||
card.appendChild(header);
|
||||
// Avatar
|
||||
const avatar = h('div', 'helpdesk-team-avatar', initials(m.display_name));
|
||||
avatar.style.setProperty('--agent-hue', hue);
|
||||
card.appendChild(avatar);
|
||||
|
||||
// Content area
|
||||
const content = h('div', 'helpdesk-team-agent-content');
|
||||
|
||||
// Name row
|
||||
const nameRow = h('div', 'helpdesk-team-agent-header');
|
||||
nameRow.appendChild(h('span', 'helpdesk-team-agent-name', m.display_name));
|
||||
const countBadge = h('span', 'helpdesk-team-agent-count', String(m.open_tickets));
|
||||
if (m.critical_tickets > 0) countBadge.classList.add('helpdesk-team-agent-count-warning');
|
||||
nameRow.appendChild(countBadge);
|
||||
content.appendChild(nameRow);
|
||||
|
||||
// Load bar
|
||||
const barTrack = el('div', 'helpdesk-team-card-bar-track');
|
||||
const barFill = el('div', 'helpdesk-team-card-bar-fill');
|
||||
if (isQueue) barFill.classList.add('helpdesk-team-card-bar-muted');
|
||||
const barTrack = h('div', 'helpdesk-team-agent-bar-track');
|
||||
const barFill = h('div', 'helpdesk-team-agent-bar-fill');
|
||||
barFill.style.width = pct + '%';
|
||||
barFill.style.setProperty('--agent-hue', hue);
|
||||
barTrack.appendChild(barFill);
|
||||
card.appendChild(barTrack);
|
||||
content.appendChild(barTrack);
|
||||
|
||||
// Ticket list
|
||||
// Ticket pills
|
||||
const tickets = m.open_ticket_details || [];
|
||||
if (tickets.length > 0) {
|
||||
const list = el('ul', 'helpdesk-team-card-tickets');
|
||||
for (const t of tickets) {
|
||||
const li = el('li', 'helpdesk-team-card-ticket');
|
||||
if (t.critical) li.classList.add('helpdesk-team-card-ticket-critical');
|
||||
|
||||
const no = el('span', 'helpdesk-team-card-ticket-no', t.no);
|
||||
const desc = el('span', 'helpdesk-team-card-ticket-desc', t.description || '—');
|
||||
const age = el('span', 'helpdesk-team-card-ticket-age', formatAge(t.age_hours));
|
||||
|
||||
li.appendChild(no);
|
||||
li.appendChild(desc);
|
||||
li.appendChild(age);
|
||||
list.appendChild(li);
|
||||
}
|
||||
card.appendChild(list);
|
||||
const pills = h('div', 'helpdesk-team-pills');
|
||||
for (const t of tickets) pills.appendChild(buildTicketPill(t));
|
||||
content.appendChild(pills);
|
||||
}
|
||||
|
||||
card.appendChild(content);
|
||||
return card;
|
||||
}
|
||||
|
||||
/**
|
||||
* Build a single agent card for the Performance tab.
|
||||
* Build a compact performance card with avatar and resolved bar.
|
||||
*/
|
||||
function buildPerformanceCard(m, maxResolved) {
|
||||
const isQueue = m.support_user === '';
|
||||
const name = isQueue ? labelQueue : m.display_name;
|
||||
const pct = maxResolved > 0 ? Math.round((m.resolved_in_period / maxResolved) * 100) : 0;
|
||||
const hue = nameHue(m.display_name || 'queue');
|
||||
|
||||
const card = el('article', 'helpdesk-team-card helpdesk-team-card-compact');
|
||||
if (isQueue) card.classList.add('helpdesk-team-card-queue');
|
||||
const card = h('article', 'helpdesk-team-agent helpdesk-team-agent-compact');
|
||||
|
||||
const header = el('div', 'helpdesk-team-card-header');
|
||||
header.appendChild(el('span', 'helpdesk-team-card-name', name));
|
||||
header.appendChild(el('span', 'helpdesk-team-card-count helpdesk-team-card-count-success', String(m.resolved_in_period)));
|
||||
card.appendChild(header);
|
||||
const avatar = h('div', 'helpdesk-team-avatar helpdesk-team-avatar-sm', m.support_user === '' ? '?' : initials(m.display_name));
|
||||
avatar.style.setProperty('--agent-hue', m.support_user === '' ? 0 : hue);
|
||||
if (m.support_user === '') avatar.classList.add('helpdesk-team-avatar-muted');
|
||||
card.appendChild(avatar);
|
||||
|
||||
const barTrack = el('div', 'helpdesk-team-card-bar-track');
|
||||
const barFill = el('div', 'helpdesk-team-card-bar-fill helpdesk-team-card-bar-success');
|
||||
const content = h('div', 'helpdesk-team-agent-content');
|
||||
const nameRow = h('div', 'helpdesk-team-agent-header');
|
||||
nameRow.appendChild(h('span', 'helpdesk-team-agent-name', m.support_user === '' ? labelQueue : m.display_name));
|
||||
nameRow.appendChild(h('span', 'helpdesk-team-agent-count helpdesk-team-agent-count-success', String(m.resolved_in_period)));
|
||||
content.appendChild(nameRow);
|
||||
|
||||
const barTrack = h('div', 'helpdesk-team-agent-bar-track');
|
||||
const barFill = h('div', 'helpdesk-team-agent-bar-fill helpdesk-team-agent-bar-success');
|
||||
barFill.style.width = pct + '%';
|
||||
barTrack.appendChild(barFill);
|
||||
card.appendChild(barTrack);
|
||||
content.appendChild(barTrack);
|
||||
|
||||
card.appendChild(content);
|
||||
return card;
|
||||
}
|
||||
|
||||
@@ -123,14 +179,11 @@ if (container) {
|
||||
if (!elCurrentCards) return;
|
||||
elCurrentCards.replaceChildren();
|
||||
|
||||
const visible = members.filter(m => m.open_tickets > 0 || m.critical_tickets > 0);
|
||||
const maxOpen = Math.max(1, ...visible.map(m => m.open_tickets));
|
||||
const queue = members.find(m => m.support_user === '' && m.open_tickets > 0);
|
||||
const agents = members.filter(m => m.support_user !== '' && (m.open_tickets > 0 || m.critical_tickets > 0));
|
||||
const maxOpen = Math.max(1, ...agents.map(m => m.open_tickets));
|
||||
|
||||
// Queue (unassigned) first if present
|
||||
const queue = visible.find(m => m.support_user === '');
|
||||
const agents = visible.filter(m => m.support_user !== '');
|
||||
|
||||
if (queue) elCurrentCards.appendChild(buildAgentCard(queue, maxOpen));
|
||||
if (queue) elCurrentCards.appendChild(buildQueueSection(queue));
|
||||
for (const m of agents) elCurrentCards.appendChild(buildAgentCard(m, maxOpen));
|
||||
}
|
||||
|
||||
@@ -160,15 +213,8 @@ if (container) {
|
||||
const res = await fetch(dataUrl + '?' + params.toString(), { credentials: 'same-origin' });
|
||||
const json = await res.json();
|
||||
|
||||
if (!json.ok) {
|
||||
showState('error');
|
||||
return;
|
||||
}
|
||||
|
||||
if (!json.members || json.members.length === 0) {
|
||||
showState('empty');
|
||||
return;
|
||||
}
|
||||
if (!json.ok) { showState('error'); return; }
|
||||
if (!json.members || json.members.length === 0) { showState('empty'); return; }
|
||||
|
||||
renderCurrentTab(json.members);
|
||||
renderPerformanceTab(json.members);
|
||||
|
||||
Reference in New Issue
Block a user