breadcrumb-the-shire/modules/helpdesk/i18n/default_en.json

{
  "Helpdesk": "Helpdesk",
  "Helpdesk settings": "Helpdesk settings",
  "Customers": "Customers",
  "Debtor search": "Debtor search",
  "Search debtors": "Search debtors",
  "Search by name or debtor number...": "Search by name or debtor number...",
  "Search": "Search",
  "Please provide a customer number": "Please provide a customer number",
  "Minimum 2 characters": "Minimum 2 characters",
  "Please enter at least 2 characters.": "Please enter at least 2 characters.",
  "No debtors found": "No debtors found",
  "Try a different search term.": "Try a different search term.",
  "Could not connect to Business Central.": "Could not connect to Business Central.",
  "BC connection is not configured.": "BC connection is not configured.",
  "BC connection is not configured. Please configure the connection in the settings.": "BC connection is not configured. Please configure the connection in the settings.",
  "BC connection is not configured": "BC connection is not configured",
  "Open settings": "Open settings",
  "Debtor No.": "Debtor No.",
  "Name": "Name",
  "City": "City",
  "Phone": "Phone",
  "E-Mail": "E-Mail",
  "Master data": "Master data",
  "Contacts": "Contacts",
  "Tickets": "Tickets",
  "Debtor details": "Debtor details",
  "Search name": "Search name",
  "Address": "Address",
  "Postal code": "Postal code",
  "Salesperson": "Salesperson",
  "No contacts found": "No contacts found",
  "No contacts are linked to this debtor in Business Central.": "No contacts are linked to this debtor in Business Central.",
  "No.": "No.",
  "Type": "Type",
  "Job title": "Job title",
  "No tickets found": "No tickets found",
  "No tickets are linked to this debtor in Business Central.": "No tickets are linked to this debtor in Business Central.",
  "Ticket No.": "Ticket No.",
  "Description": "Description",
  "Status": "Status",
  "Category": "Category",
  "Contact": "Contact",
  "Support": "Support",
  "Sales": "Sales",
  "Controlling": "Controlling",
  "Ticket": "Ticket",
  "Debtor": "Debtor",
  "Debtor not found": "Debtor not found",
  "Ticket not found": "Ticket not found",
  "Back to search": "Back to search",
  "Back": "Back",
  "Settings": "Settings",
  "Connection": "Connection",
  "Save": "Save",
  "Settings saved": "Settings saved",
  "Configuration incomplete": "Configuration incomplete",
  "OData connection": "OData connection",
  "OData Base URL": "OData Base URL",
  "Base URL without Company path segment": "Base URL without Company path segment",
  "Company name": "Company name",
  "BC company name (URL-encoded automatically)": "BC company name (URL-encoded automatically)",
  "Authentication": "Authentication",
  "Auth mode": "Auth mode",
  "Basic Auth": "Basic Auth",
  "OAuth2 (client credentials)": "OAuth2 (client credentials)",
  "Basic Auth credentials": "Basic Auth credentials",
  "Username": "Username",
  "Password": "Password",
  "Leave unchanged to keep current password": "Leave unchanged to keep current password",
  "OAuth2 credentials": "OAuth2 credentials",
  "Azure Tenant ID": "Azure Tenant ID",
  "Client ID": "Client ID",
  "Client Secret": "Client Secret",
  "Token endpoint URL": "Token endpoint URL",
  "Connection test": "Connection test",
  "Test connection": "Test connection",
  "Connection successful": "Connection successful",
  "Connection failed": "Connection failed",
  "Testing...": "Testing...",
  "Form expired, please try again": "Form expired, please try again",
  "OData Base URL must use HTTPS": "OData Base URL must use HTTPS",
  "Address & contact": "Address & contact",
  "Company": "Company",
  "Company details": "Company details",
  "Contact & dates": "Contact & dates",
  "Could not load contacts.": "Could not load contacts.",
  "Could not load tickets.": "Could not load tickets.",
  "Last activity": "Last activity",
  "Ticket details": "Ticket details",
  "Overview": "Overview",
  "Open tickets": "Open tickets",
  "All tickets": "All tickets",
  "All contacts": "All contacts",
  "Recent activity": "Recent activity",
  "Support info & master data": "Support info & master data",
  "Support type": "Support type",
  "Location": "Location",
  "No open tickets": "No open tickets",
  "No recent activity found.": "No recent activity found.",
  "Total tickets": "Total tickets",
  "Total contracts": "Total contracts",
  "Critical (>48h)": "Critical (>48h)",
  "Oldest open": "Oldest open",
  "Ticket list": "Ticket list",
  "Next actions": "Next actions",
  "System recommendations": "System recommendations",
  "Action": "Action",
  "Age (h)": "Age (h)",
  "No support actions required right now.": "No support actions are required right now.",
  "No system recommendations right now.": "No system recommendations right now.",
  "Contracts & products": "Contracts & products",
  "No contracts found for this customer.": "No contracts found for this customer.",
  "Contract No.": "Contract No.",
  "Product type": "Product type",
  "Next invoicing": "Next invoicing",
  "Amount": "Amount",
  "Active contracts": "Active contracts",
  "Could not load contracts.": "Could not load contracts.",
  "Escalations": "Escalations",
  "Escalations are not available yet.": "Escalations are not available yet.",
  "Escalated tickets": "Escalated tickets",
  "No escalated tickets right now.": "No escalated tickets right now.",
  "Could not load escalated tickets.": "Could not load escalated tickets.",
  "Escalation code": "Escalation code",
  "SLA target": "SLA target",
  "Overdue by": "Overdue by",
  "day": "day",
  "days": "days",
  "Ticket volume": "Ticket volume",
  "Close rate": "Close rate",
  "Avg. resolution": "Avg. resolution",
  "Open backlog": "Open tickets",
  "kpi_tooltip_close_rate": "Closed \u00f7 created tickets in period. Above 1\u00d7 = open ticket queue is shrinking.",
  "kpi_tooltip_resolution": "Median processing time of all tickets closed in the selected period.",
  "kpi_tooltip_backlog": "Current snapshot of all open tickets \u2013 independent of the selected period. Shows the pending queue.",
  "Backlog shrinking": "Queue shrinking",
  "Backlog growing": "Queue growing",
  "unassigned": "unassigned",
  "Ticket trend": "Ticket trend",
  "Support efficiency": "Support efficiency",
  "Contract metrics": "Contract metrics",
  "Risk assessment": "Risk assessment",
  "vs. prev. period": "vs. prev. period",
  "Low": "Low",
  "Medium": "Medium",
  "High": "High",
  "All checks passed": "All checks passed",
  "of": "of",
  "checks flagged": "checks flagged",
  "Limit": "Limit",
  "No controlling data available.": "No controlling data available.",
  "Resolution time": "Resolution time",
  "Oldest open ticket": "Oldest open ticket",
  "Unassigned": "Unassigned",
  "risk_desc_ticket_volume": "Change vs. previous period",
  "risk_desc_resolution_time": "Median time to close",
  "risk_desc_open_aging": "Since last activity",
  "risk_desc_unassigned": "Share of open tickets without assignee",
  "Ticket volume increase": "Ticket volume increase",
  "High avg. resolution time": "High avg. resolution time",
  "Open ticket aging": "Open ticket aging",
  "Unassigned ticket ratio": "Unassigned ticket ratio",
  "Could not load controlling dashboard.": "Could not load controlling dashboard.",
  "Avg. open age": "Avg. open age",
  "Without assignee": "Without assignee",
  "30 days": "30 days",
  "90 days": "90 days",
  "6 months": "6 months",
  "1 year": "1 year",
  "Escalation rate": "Escalation rate",
  "Threshold (%)": "Threshold (%)",
  "Threshold (hours)": "Threshold (hours)",
  "Controlling risk configuration was invalid. Defaults were applied.": "Controlling risk configuration was invalid. Defaults were applied.",
  "Open ticket without activity for": "Open ticket without activity for",
  "hours": "hours",
  "Open ticket without assigned support user": "Open ticket without assigned support user",
  "Follow up oldest open ticket": "Follow up oldest open ticket",
  "System recommendation configuration was invalid. Defaults were applied.": "System recommendation configuration was invalid. Defaults were applied.",
  "Maximum recommendations": "Maximum recommendations",
  "Rule templates": "Rule templates",
  "Enabled": "Enabled",
  "Priority": "Priority",
  "Thresholds": "Thresholds",
  "Escalation overdue": "Escalation overdue",
  "High-risk aging": "High-risk aging",
  "Unassigned open": "Unassigned open",
  "Stale open": "Stale open",
  "Customer backlog": "Open tickets for customer",
  "Minimum overdue (minutes)": "Minimum overdue (minutes)",
  "High-risk codes (comma separated)": "High-risk codes (comma separated)",
  "Minimum age (hours)": "Minimum age (hours)",
  "Minimum open tickets": "Minimum open tickets",
  "Escalation SLA exceeded by {overdue_hours}h ({escalation_code}).": "SLA exceeded by {overdue_hours}h ({escalation_code}) — escalate immediately or inform customer.",
  "High-risk ticket ({escalation_code}) is open for {age_hours}h.": "Critical ticket ({escalation_code}) open for {age_hours}h — review priority and ensure progress.",
  "Ticket is unassigned for {age_hours}h.": "Unassigned for {age_hours}h — assign to a team member urgently.",
  "No activity for {age_hours}h.": "No activity for {age_hours}h — check if customer is waiting for a response.",
  "Customer backlog: {open_tickets} open tickets.": "{open_tickets} open tickets — address oldest tickets first to reduce the queue.",
  "Created": "Created",
  "Loading...": "Loading...",
  "Refresh data": "Refresh data",
  "Mobile": "Mobile",
  "Activity": "Activity",
  "Activity timeline": "Activity timeline",
  "Message": "Message",
  "Status change": "Status change",
  "No activity found.": "No activity found.",
  "Could not load activity log.": "Could not load activity log.",
  "Communication history": "Communication history",
  "No communication found.": "No communication found.",
  "Could not load communication history.": "Could not load communication history.",
  "Live communication unavailable, showing activity fallback.": "Live communication unavailable, showing activity fallback.",
  "Ticket communication": "Ticket communication",
  "Last 5 tickets": "Last 5 tickets",
  "Last 10 tickets": "Last 10 tickets",
  "Some ticket communications could not be loaded completely.": "Some ticket communications could not be loaded completely.",
  "Unknown user": "Unknown user",
  "Unknown time": "Unknown time",
  "Source": "Source",
  "SOAP": "SOAP",
  "Activity fallback": "Activity fallback",
  "sent a message": "sent a message",
  "changed status": "changed status",
  "Forwarded": "forwarded the ticket",
  "attached a file": "attached a file",
  "logged an activity": "logged an activity",
  "on": "on",
  "Process": "Process",
  "All": "All",
  "Open": "Open",
  "In Progress": "In Progress",
  "Closed": "Closed",
  "Monthly volume": "Monthly volume",
  "Support hours": "Support hours",
  "Contract overview": "Contract overview",
  "No contract details available.": "No contract details available.",
  "Could not load sales dashboard.": "Could not load sales dashboard.",
  "Quantity": "Quantity",
  "Unit price": "Unit price",
  "Line amount": "Line amount",
  "Line state": "Line state",
  "Starting date": "Starting date",
  "Invoicing period": "Invoicing period",
  "positions": "positions",
  "per month": "per month",
  "Last invoicing": "Last invoicing",
  "Analysis": "Analysis",
  "New (30d)": "New (30d)",
  "Resolved (30d)": "Resolved (30d)",
  "Avg. age open": "Avg. age open",
  "vs. prev. 30d": "vs. prev. 30d",
  "net (30d)": "net (30d)",
  "critical": "critical",
  "Avg. contract value": "Avg. contract value",
  "of {total} total": "of {total} total",
  "in {days} days": "in {days} days",
  "largest": "largest",
  "Attention needed": "Attention needed",
  "Recommendations": "Recommendations",
  "Contract summary": "Contract summary",
  "Contract trend": "Contract trend",
  "New contracts": "New contracts",
  "Ended contracts": "Ended contracts",
  "active": "active",
  "ended": "ended",
  "Age": "Age",
  "Period": "Period",
  "Last 30 days": "Last 30 days",
  "Last 90 days": "Last 90 days",
  "Last 180 days": "Last 180 days",
  "Last 365 days": "Last 365 days",
  "Automation": "Automation",
  "Risk monitoring": "Risk monitoring",
  "rule_help_escalation_overdue": "Recommends action when SLA escalation deadlines are exceeded.",
  "rule_help_high_risk_aging": "Detects critical tickets with specific escalation codes that have been open too long.",
  "rule_help_unassigned_open": "Flags open tickets that are not assigned to any support agent.",
  "rule_help_stale_open": "Marks open tickets without recent activity for follow-up.",
  "rule_help_customer_backlog": "Warns when a customer has too many open tickets at once.",
  "rule_help_ticket_volume": "Triggers when ticket volume rises significantly compared to the previous period.",
  "rule_help_avg_resolution": "Warns when average resolution time exceeds the threshold.",
  "rule_help_open_aging": "Detects open tickets that have been without activity for too long.",
  "rule_help_unassigned_ratio": "Warns when too many open tickets lack an assigned agent.",
  "Automation configuration was invalid. Defaults were applied.": "Automation configuration was invalid. Defaults were applied.",
  "Advanced options": "Advanced options",
  "Min. overdue": "Min. overdue",
  "Min. age": "Min. age",
  "Min. open": "Min. open",
  "Team": "Team",
  "Team dashboard": "Team dashboard",
  "Team workload": "Team workload",
  "Support agent": "Support agent",
  "Open": "Open",
  "Critical (>48h open)": "Critical (>48h open)",
  "Avg. age (h)": "Avg. age (h)",
  "Resolved in period": "Resolved in period",
  "Not assigned": "Not assigned",
  "Could not load team dashboard.": "Could not load team dashboard.",
  "No team data available.": "No team data available.",
  "Current": "Current",
  "Performance": "Performance",
  "Queue": "Queue"
}