fs f2aa45dd2c feat(helpdesk): add trend delta indicator per agent in team dashboard ...

Shows a small arrow next to the ticket count in each agent card header:
↑3 (orange) = received 3 more than resolved → backlog growing
↓2 (green) = resolved 2 more than received → backlog shrinking
Hidden when delta is 0 (stable).

Delta is computed from received_in_period (tickets created in the
selected period assigned to this agent) minus resolved_in_period.
No snapshot storage needed — derived from existing ticket data.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

2026-04-05 21:09:52 +02:00

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helpdesk.css

feat(helpdesk): add trend delta indicator per agent in team dashboard

2026-04-05 21:09:52 +02:00