forked from fa/breadcrumb-the-shire
fs
98f703b231
- Switch gateway from PBI_LV_Tickets to PBI_FP_Tickets to get Description and Company_Contact_Name fields - Ticket number links to ticket detail page - Customer column shows Company_Contact_Name with link to debitor detail - Description column with text-overflow ellipsis - Last activity column shows formatted date (was: age in hours) - Backend provides last_activity ISO string and customer_name per ticket - Table headers use i18n labels via data attributes Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
1669 lines
38 KiB
CSS
1669 lines
38 KiB
CSS
@layer pages {
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/* Helpdesk settings */
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.helpdesk-settings-panel {
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display: grid;
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gap: calc(var(--app-spacing) * 0.75);
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margin-top: calc(var(--app-spacing) * 0.75);
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}
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.helpdesk-settings-test-result {
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margin-top: calc(var(--app-spacing) * 0.6);
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}
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.helpdesk-settings-rule-grid {
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display: grid;
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grid-template-columns: repeat(2, minmax(0, 1fr));
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gap: calc(var(--app-spacing) * 0.65);
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}
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.helpdesk-settings-rule-grid-full {
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grid-column: 1 / -1;
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}
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@media (max-width: 760px) {
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.helpdesk-settings-rule-grid {
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grid-template-columns: minmax(0, 1fr);
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}
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}
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/* Automation tab: compact rule list */
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.helpdesk-settings-rules {
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display: grid;
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gap: calc(var(--app-spacing) * 0.5);
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margin-top: calc(var(--app-spacing) * 0.5);
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}
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.helpdesk-settings-rule {
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display: grid;
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grid-template-columns: auto 1fr;
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gap: 0 calc(var(--app-spacing) * 0.5);
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align-items: center;
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padding: calc(var(--app-spacing) * 0.4) 0;
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}
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.helpdesk-settings-rules > hr {
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margin: 0;
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}
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.helpdesk-settings-rule > input[type="checkbox"] {
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grid-row: 1 / 3;
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}
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.helpdesk-settings-rule-label {
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font-weight: 500;
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}
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.helpdesk-settings-rule > small {
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grid-column: 2;
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}
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/* Risk monitoring: rule with inline threshold */
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.helpdesk-settings-rule-with-threshold {
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grid-template-columns: auto 1fr auto;
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}
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.helpdesk-settings-rule-toggle {
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display: grid;
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grid-template-columns: auto 1fr;
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gap: 0 calc(var(--app-spacing) * 0.5);
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align-items: center;
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grid-column: 1 / 3;
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cursor: pointer;
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}
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.helpdesk-settings-rule-toggle > input[type="checkbox"] {
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grid-row: 1 / 3;
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}
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.helpdesk-settings-rule-toggle > small {
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grid-column: 2;
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}
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.helpdesk-settings-rule-threshold {
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grid-row: 1 / 3;
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min-width: 6rem;
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max-width: 8rem;
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}
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@media (max-width: 760px) {
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.helpdesk-settings-rule-with-threshold {
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grid-template-columns: auto 1fr;
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}
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.helpdesk-settings-rule-threshold {
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grid-column: 1 / -1;
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max-width: none;
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}
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}
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/* Advanced options disclosure */
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.helpdesk-settings-advanced {
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margin-top: calc(var(--app-spacing) * 0.5);
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}
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.helpdesk-settings-advanced > summary {
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cursor: pointer;
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font-size: 0.85em;
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opacity: 0.7;
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font-weight: 500;
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}
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.helpdesk-settings-advanced > summary:hover {
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opacity: 1;
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}
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.helpdesk-settings-advanced-grid {
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display: grid;
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grid-template-columns: repeat(2, minmax(0, 1fr));
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gap: calc(var(--app-spacing) * 0.5);
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margin-top: calc(var(--app-spacing) * 0.5);
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}
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@media (max-width: 760px) {
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.helpdesk-settings-advanced-grid {
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grid-template-columns: minmax(0, 1fr);
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}
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}
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/* Team workload — agent widget card */
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.helpdesk-team-widget {
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border: 1px solid var(--app-muted-border-color);
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border-radius: var(--app-radius, 0.375rem);
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padding: calc(var(--app-spacing) * 0.65) calc(var(--app-spacing) * 0.75);
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margin-bottom: calc(var(--app-spacing) * 0.5);
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}
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.helpdesk-team-widget > .helpdesk-support-section-title {
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margin-top: 0;
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}
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.helpdesk-team-widget > .helpdesk-team-ticket-table {
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border: none;
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border-radius: 0;
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}
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/* Team workload — inline avatar for section titles */
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.helpdesk-team-avatar-inline {
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display: inline-flex;
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align-items: center;
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justify-content: center;
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width: 1.6rem;
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height: 1.6rem;
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border-radius: 50%;
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font-size: 0.65rem;
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font-weight: 700;
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letter-spacing: 0.02em;
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flex-shrink: 0;
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background: color-mix(in srgb, var(--app-muted-border-color) 80%, transparent);
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color: var(--app-muted-color);
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vertical-align: middle;
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}
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/* Count badge in section title — always neutral */
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.helpdesk-team-title-count {
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font-variant-numeric: tabular-nums;
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font-weight: 600;
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font-size: 0.75rem;
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padding: 0.1em 0.5em;
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border-radius: 999px;
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background: color-mix(in srgb, var(--app-contrast, #000) 7%, transparent);
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color: var(--app-muted-color);
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}
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/* Ticket table inside agent widget — bordered like table widgets */
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.helpdesk-team-ticket-table {
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width: 100%;
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font-size: var(--text-sm, 0.875rem);
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border: 1px solid var(--app-muted-border-color);
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border-radius: var(--app-radius, 0.375rem);
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border-spacing: 0;
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overflow: hidden;
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}
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.helpdesk-team-ticket-table th {
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text-align: left;
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font-weight: 500;
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color: var(--app-muted-color);
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padding: calc(var(--app-spacing) * 0.3) calc(var(--app-spacing) * 0.5);
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border-bottom: 1px solid var(--app-muted-border-color);
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background: color-mix(in srgb, var(--app-muted-border-color) 20%, transparent);
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}
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.helpdesk-team-ticket-table td {
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padding: calc(var(--app-spacing) * 0.35) calc(var(--app-spacing) * 0.5);
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border-bottom: 1px solid color-mix(in srgb, var(--app-muted-border-color) 40%, transparent);
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}
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.helpdesk-team-ticket-table tbody tr:last-child td {
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border-bottom: none;
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}
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.helpdesk-team-ticket-no {
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font-variant-numeric: tabular-nums;
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font-weight: 500;
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white-space: nowrap;
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}
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.helpdesk-team-ticket-no a,
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.helpdesk-team-ticket-table td a {
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color: inherit;
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text-decoration: none;
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}
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.helpdesk-team-ticket-no a:hover,
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.helpdesk-team-ticket-table td a:hover {
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color: var(--app-primary, #0d6efd);
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text-decoration: underline;
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}
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.helpdesk-team-ticket-desc {
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overflow: hidden;
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text-overflow: ellipsis;
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white-space: nowrap;
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max-width: 20ch;
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}
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.helpdesk-team-ticket-date {
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white-space: nowrap;
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color: var(--app-muted-color);
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}
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/* Critical: only highlight the ticket number, not the entire row */
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.helpdesk-team-ticket-critical .helpdesk-team-ticket-no,
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.helpdesk-team-ticket-critical .helpdesk-team-ticket-no a {
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color: var(--app-warning, #f59e0b);
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font-weight: 600;
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}
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/* Legend */
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.helpdesk-team-legend {
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display: flex;
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align-items: center;
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gap: calc(var(--app-spacing) * 0.75);
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margin-top: calc(var(--app-spacing) * 0.75);
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font-size: var(--text-xs, 0.75rem);
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color: var(--app-muted-color);
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}
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.helpdesk-team-legend-item {
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display: inline-flex;
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align-items: center;
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gap: 0.35em;
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}
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.helpdesk-team-legend-dot {
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width: 0.55rem;
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height: 0.55rem;
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border-radius: 50%;
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flex-shrink: 0;
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}
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.helpdesk-team-legend-dot-warning {
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background: var(--app-warning, #f59e0b);
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}
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/* Performance tab — compact rows */
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.helpdesk-team-perf-row {
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display: flex;
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align-items: center;
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gap: calc(var(--app-spacing) * 0.5);
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padding: calc(var(--app-spacing) * 0.35) 0;
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border-bottom: 1px solid color-mix(in srgb, var(--app-muted-border-color) 40%, transparent);
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font-size: var(--text-sm, 0.875rem);
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}
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.helpdesk-team-perf-row:last-child {
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border-bottom: none;
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}
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.helpdesk-team-perf-name {
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flex: 1;
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font-weight: 500;
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}
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.helpdesk-team-perf-count {
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font-variant-numeric: tabular-nums;
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font-weight: 600;
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font-size: 0.75rem;
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padding: 0.1em 0.5em;
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border-radius: 999px;
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background: color-mix(in srgb, var(--app-success, #198754) 12%, transparent);
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color: var(--app-success, #198754);
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}
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.helpdesk-team-performance-panel > .helpdesk-segment-control {
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margin-bottom: calc(var(--app-spacing) * 0.75);
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}
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/* Clickable rows — shared between search results and ticket list */
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.app-clickable-row {
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cursor: pointer;
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transition: background-color 0.15s ease;
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}
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.app-clickable-row:hover,
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.app-clickable-row:focus-visible {
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background: color-mix(in srgb, var(--app-contrast, #000) 4%, transparent);
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}
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.app-clickable-row:focus-visible {
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outline: 2px solid var(--app-primary, #0d6efd);
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outline-offset: -2px;
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}
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/* Skeleton loading */
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@keyframes helpdesk-shimmer {
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0% { background-position: 200% 0; }
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100% { background-position: -200% 0; }
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}
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.helpdesk-skeleton {
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background: linear-gradient(90deg,
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var(--app-border-subtle, #e9ecef) 25%,
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color-mix(in srgb, var(--app-border-subtle, #e9ecef) 60%, var(--app-card-background-color, #fff)) 50%,
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var(--app-border-subtle, #e9ecef) 75%
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);
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background-size: 200% 100%;
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animation: helpdesk-shimmer 1.5s ease-in-out infinite;
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border-radius: var(--app-border-radius);
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}
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.helpdesk-skeleton-line {
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height: 0.75rem;
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margin-bottom: 0.5rem;
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}
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.helpdesk-skeleton-line-short {
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width: 60%;
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}
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.helpdesk-skeleton-line-xs {
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height: 0.5rem;
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width: 40%;
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}
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.helpdesk-skeleton-kpi {
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padding: calc(var(--app-spacing) * 0.75) calc(var(--app-spacing) * 0.9);
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border: 1px solid var(--app-border, #d0d7de);
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border-radius: var(--app-border-radius);
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background: var(--app-card-background-color, #fff);
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}
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.helpdesk-skeleton-kpi-label {
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height: 0.625rem;
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width: 70%;
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margin-bottom: 0.625rem;
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}
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.helpdesk-skeleton-kpi-value {
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height: 1.35rem;
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width: 45%;
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margin-bottom: 0.375rem;
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}
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.helpdesk-skeleton-kpi-trend {
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height: 0.5rem;
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width: 55%;
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}
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.helpdesk-skeleton-divider {
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height: 1px;
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background: var(--app-border, #dee2e6);
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margin: calc(var(--app-spacing) * 0.75) 0;
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}
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.helpdesk-skeleton-row {
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display: flex;
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gap: calc(var(--app-spacing) * 0.75);
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padding: 0.5rem 0;
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}
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.helpdesk-skeleton-cell {
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height: 0.75rem;
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flex: 1;
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}
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.helpdesk-skeleton-cell-narrow {
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flex: 0 0 5rem;
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}
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.helpdesk-skeleton-aside-bubble {
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height: 3.5rem;
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margin-bottom: 0.75rem;
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border-radius: 0.75rem;
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}
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.helpdesk-skeleton-aside-bubble-short {
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width: 75%;
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}
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.helpdesk-skeleton-aside-bubble-alt {
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margin-left: auto;
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width: 65%;
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}
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/* Support dashboard */
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.helpdesk-support-metrics {
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display: grid;
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grid-template-columns: repeat(4, minmax(0, 1fr));
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gap: calc(var(--app-spacing) * 0.75);
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}
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.helpdesk-support-metrics-aside {
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grid-template-columns: minmax(0, 1fr);
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}
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.helpdesk-support-metric {
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margin: 0;
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padding: calc(var(--app-spacing) * 0.75) calc(var(--app-spacing) * 0.9);
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border: 1px solid var(--app-border, #d0d7de);
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border-radius: var(--app-border-radius);
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background: var(--app-card-background-color, #fff);
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}
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.helpdesk-support-metric-label {
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margin: 0;
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font-size: var(--text-xs);
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line-height: 1.35;
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color: var(--app-muted, #6c757d);
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letter-spacing: var(--tracking-wide);
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text-transform: uppercase;
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}
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.helpdesk-kpi-info {
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display: inline-flex;
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align-items: center;
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justify-content: center;
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width: 14px;
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height: 14px;
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border-radius: 50%;
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border: 1px solid var(--app-border-color, #dee2e6);
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font-size: 9px;
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font-weight: var(--font-semibold, 600);
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font-style: italic;
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line-height: 1;
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color: var(--app-muted, #6c757d);
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text-transform: none;
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letter-spacing: 0;
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cursor: help;
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vertical-align: middle;
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margin-left: 0.15rem;
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transition: border-color 0.15s ease, color 0.15s ease;
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}
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.helpdesk-kpi-info:hover,
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.helpdesk-kpi-info:focus-visible {
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border-color: var(--app-primary, #0d6efd);
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color: var(--app-primary, #0d6efd);
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}
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.helpdesk-kpi-info::after {
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white-space: normal;
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max-width: 220px;
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text-align: left;
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line-height: 1.4;
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}
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.helpdesk-support-metric-value {
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margin: 0.35rem 0 0;
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font-size: clamp(1.15rem, 1rem + 0.45vw, 1.45rem);
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line-height: 1.2;
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font-weight: var(--font-bold);
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color: var(--app-contrast, #1f2937);
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}
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.helpdesk-support-metric-trend {
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margin: 0.3rem 0 0;
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font-size: var(--text-xs);
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line-height: 1.35;
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min-height: 1.1em;
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}
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.helpdesk-kpi-trend-positive {
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color: var(--app-success, #198754);
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font-weight: var(--font-medium);
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}
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.helpdesk-kpi-trend-negative {
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color: var(--app-danger, #dc3545);
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font-weight: var(--font-medium);
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}
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.helpdesk-kpi-trend-neutral {
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color: var(--app-muted, #6c757d);
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}
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.helpdesk-kpi-clickable {
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cursor: pointer;
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transition: border-color 0.15s ease, box-shadow 0.15s ease;
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}
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.helpdesk-kpi-clickable:hover {
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border-color: var(--app-primary, #0d6efd);
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box-shadow: 0 1px 4px rgb(0 0 0 / 0.06);
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}
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/* Uniform vertical rhythm inside tab content areas and ticket detail */
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#support-content > * + *,
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#sales-content > * + *,
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#controlling-content > * + *,
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.helpdesk-ticket-detail-content > * + * {
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margin-top: calc(var(--app-spacing) * 1.75);
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}
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#support-content > .app-stats-table,
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#sales-content > .app-stats-table,
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#controlling-content > .app-stats-table,
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.helpdesk-ticket-detail-content > .app-stats-table {
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margin-bottom: 0;
|
|
}
|
|
|
|
.helpdesk-support-section-title {
|
|
display: flex;
|
|
align-items: center;
|
|
gap: calc(var(--app-spacing) * 0.75);
|
|
margin: 0 0 calc(var(--app-spacing) * 0.75);
|
|
font-size: var(--text-base);
|
|
font-weight: var(--font-semibold);
|
|
color: var(--app-contrast, #1f2937);
|
|
}
|
|
|
|
.helpdesk-support-section-title::after {
|
|
content: "";
|
|
flex: 1;
|
|
height: 1px;
|
|
background: var(--app-border, #dee2e6);
|
|
}
|
|
|
|
@media (max-width: 1024px) {
|
|
.helpdesk-support-metrics {
|
|
grid-template-columns: repeat(2, minmax(0, 1fr));
|
|
}
|
|
}
|
|
|
|
@media (max-width: 560px) {
|
|
.helpdesk-support-metrics {
|
|
grid-template-columns: minmax(0, 1fr);
|
|
}
|
|
}
|
|
|
|
/* Contract detail dialog */
|
|
.helpdesk-contract-dialog-article {
|
|
max-height: min(80vh, 40rem);
|
|
display: flex;
|
|
flex-direction: column;
|
|
}
|
|
|
|
.helpdesk-contract-dialog-article > header {
|
|
position: relative;
|
|
padding-inline-end: 2.5rem;
|
|
}
|
|
|
|
.helpdesk-contract-dialog-article > header h2 {
|
|
margin: 0;
|
|
}
|
|
|
|
.helpdesk-contract-dialog-article > header h2 small {
|
|
font-weight: var(--font-normal, 400);
|
|
color: var(--app-muted, #6c757d);
|
|
margin-left: 0.35rem;
|
|
}
|
|
|
|
.helpdesk-contract-dialog-article > header .close {
|
|
position: absolute;
|
|
inset-inline-end: 1rem;
|
|
inset-block-start: 1rem;
|
|
float: none;
|
|
margin: 0;
|
|
}
|
|
|
|
.helpdesk-contract-dialog-meta {
|
|
display: grid;
|
|
grid-template-columns: repeat(auto-fill, minmax(10rem, 1fr));
|
|
gap: calc(var(--app-spacing) * 0.65);
|
|
padding-bottom: calc(var(--app-spacing) * 0.75);
|
|
border-bottom: 1px solid var(--app-border, #dee2e6);
|
|
margin-bottom: calc(var(--app-spacing) * 0.75);
|
|
}
|
|
|
|
.helpdesk-contract-dialog-meta > span {
|
|
font-size: var(--text-sm);
|
|
color: var(--app-contrast, #1f2937);
|
|
}
|
|
|
|
.helpdesk-contract-dialog-meta strong {
|
|
display: block;
|
|
font-size: var(--text-xs);
|
|
text-transform: uppercase;
|
|
letter-spacing: var(--tracking-wide);
|
|
color: var(--app-muted, #6c757d);
|
|
font-weight: var(--font-medium);
|
|
margin-bottom: 0.15rem;
|
|
}
|
|
|
|
.helpdesk-contract-dialog-section-title {
|
|
margin: 0 0 calc(var(--app-spacing) * 0.35);
|
|
font-size: var(--text-sm);
|
|
font-weight: var(--font-semibold);
|
|
text-transform: uppercase;
|
|
letter-spacing: var(--tracking-wide);
|
|
color: var(--app-muted, #6c757d);
|
|
}
|
|
|
|
.helpdesk-contract-dialog-lines {
|
|
flex: 1;
|
|
overflow-y: auto;
|
|
min-height: 0;
|
|
}
|
|
|
|
.helpdesk-contract-dialog-lines table {
|
|
font-size: var(--text-sm);
|
|
}
|
|
|
|
#helpdesk-contacts-grid .gridjs-wrapper,
|
|
#helpdesk-tickets-grid .gridjs-wrapper {
|
|
min-height: auto;
|
|
}
|
|
|
|
/* Activity timeline */
|
|
.helpdesk-timeline {
|
|
padding: 0.75rem 1rem;
|
|
}
|
|
|
|
.helpdesk-timeline-date {
|
|
font-size: 0.75rem;
|
|
font-weight: 600;
|
|
color: var(--app-muted, #6c757d);
|
|
text-transform: uppercase;
|
|
letter-spacing: 0.03em;
|
|
padding: 0.75rem 0 0.375rem;
|
|
border-bottom: 1px solid var(--app-border, #dee2e6);
|
|
margin-bottom: 0.5rem;
|
|
}
|
|
|
|
.helpdesk-timeline-date:first-child {
|
|
padding-top: 0;
|
|
}
|
|
|
|
.helpdesk-timeline-entry {
|
|
display: flex;
|
|
align-items: flex-start;
|
|
gap: 0.625rem;
|
|
padding: 0.375rem 0;
|
|
font-size: 0.875rem;
|
|
line-height: 1.4;
|
|
}
|
|
|
|
.helpdesk-timeline-icon {
|
|
flex: 0 0 1.5rem;
|
|
width: 1.5rem;
|
|
height: 1.5rem;
|
|
display: flex;
|
|
align-items: center;
|
|
justify-content: center;
|
|
border-radius: 50%;
|
|
font-size: 0.75rem;
|
|
}
|
|
|
|
.helpdesk-timeline-entry[data-variant="message"] .helpdesk-timeline-icon {
|
|
background: #d9e8fb;
|
|
color: #1a56db;
|
|
}
|
|
|
|
.helpdesk-timeline-entry[data-variant="status"] .helpdesk-timeline-icon {
|
|
background: #fde8d8;
|
|
color: #b35c14;
|
|
}
|
|
|
|
.helpdesk-timeline-entry[data-variant="forward"] .helpdesk-timeline-icon {
|
|
background: #f3e8ff;
|
|
color: #7c3aed;
|
|
}
|
|
|
|
.helpdesk-timeline-entry[data-variant="file"] .helpdesk-timeline-icon {
|
|
background: #d9f2e6;
|
|
color: #1f6a3a;
|
|
}
|
|
|
|
.helpdesk-timeline-entry[data-variant="other"] .helpdesk-timeline-icon {
|
|
background: var(--app-border, #dee2e6);
|
|
color: var(--app-muted, #6c757d);
|
|
}
|
|
|
|
.helpdesk-timeline-body {
|
|
flex: 1;
|
|
min-width: 0;
|
|
}
|
|
|
|
.helpdesk-timeline-body strong {
|
|
font-weight: 600;
|
|
}
|
|
|
|
.helpdesk-timeline-time {
|
|
margin-left: 0.5rem;
|
|
color: var(--app-muted, #6c757d);
|
|
font-size: 0.8125rem;
|
|
}
|
|
|
|
/* Communication feed (ticket + debtor aside) */
|
|
.helpdesk-comm-hint {
|
|
margin: 0.75rem 1rem 0;
|
|
font-size: 0.8125rem;
|
|
color: var(--app-muted, #6c757d);
|
|
}
|
|
|
|
.helpdesk-comm-feed {
|
|
display: flex;
|
|
flex-direction: column;
|
|
gap: 0.75rem;
|
|
margin: 0;
|
|
padding: 0.75rem 1rem;
|
|
list-style: none;
|
|
max-height: 26rem;
|
|
min-width: 0;
|
|
}
|
|
|
|
.helpdesk-comm-feed > li {
|
|
margin: 0;
|
|
padding: 0;
|
|
list-style: none;
|
|
}
|
|
|
|
#app-details-aside-section .helpdesk-comm-feed {
|
|
max-height: none;
|
|
height: 100%;
|
|
min-height: 0;
|
|
padding: 0.5rem 0 0;
|
|
}
|
|
|
|
.helpdesk-chat-row {
|
|
display: flex;
|
|
flex-direction: column;
|
|
gap: 0.25rem;
|
|
max-width: 100%;
|
|
min-width: 0;
|
|
}
|
|
|
|
.helpdesk-chat-row--message {
|
|
--helpdesk-tl-x: 7px;
|
|
--helpdesk-tl-dot: 10px;
|
|
position: relative;
|
|
align-self: stretch;
|
|
padding: 0.05rem 0 0.05rem 1.35rem;
|
|
}
|
|
|
|
.helpdesk-chat-row--customer {
|
|
align-self: flex-start;
|
|
}
|
|
|
|
.helpdesk-chat-row--support {
|
|
align-self: flex-start;
|
|
}
|
|
|
|
.helpdesk-chat-row--activity {
|
|
align-self: stretch;
|
|
max-width: 100%;
|
|
gap: 0.15rem;
|
|
}
|
|
|
|
.helpdesk-chat-meta-block {
|
|
display: grid;
|
|
gap: 0.18rem;
|
|
min-width: 0;
|
|
}
|
|
|
|
.helpdesk-chat-meta-block--center {
|
|
justify-items: center;
|
|
}
|
|
|
|
.helpdesk-chat-meta-row {
|
|
display: flex;
|
|
flex-wrap: wrap;
|
|
align-items: center;
|
|
gap: 0.12rem 0.45rem;
|
|
font-size: 0.6875rem;
|
|
color: var(--app-muted, #6c757d);
|
|
min-width: 0;
|
|
}
|
|
|
|
.helpdesk-chat-meta-row > * {
|
|
min-width: 0;
|
|
}
|
|
|
|
.helpdesk-chat-meta-row > * + *::before {
|
|
content: "•";
|
|
margin-right: 0.4rem;
|
|
color: color-mix(in srgb, var(--app-muted, #6c757d) 70%, transparent);
|
|
}
|
|
|
|
.helpdesk-chat-meta-row--center {
|
|
justify-content: center;
|
|
}
|
|
|
|
.helpdesk-chat-meta-item {
|
|
line-height: 1.35;
|
|
max-width: 100%;
|
|
overflow-wrap: anywhere;
|
|
}
|
|
|
|
.helpdesk-chat-meta-link {
|
|
color: color-mix(in srgb, var(--app-primary, #1a56db) 88%, #0b2e7a);
|
|
text-decoration: none;
|
|
line-height: 1.35;
|
|
max-width: 100%;
|
|
overflow-wrap: anywhere;
|
|
}
|
|
|
|
.helpdesk-chat-meta-link:hover {
|
|
text-decoration: underline;
|
|
}
|
|
|
|
.helpdesk-chat-actor {
|
|
display: block;
|
|
font-size: 0.8125rem;
|
|
font-weight: 600;
|
|
color: var(--app-contrast, #1f2937);
|
|
overflow-wrap: anywhere;
|
|
}
|
|
|
|
.helpdesk-chat-time {
|
|
font-size: 0.75rem;
|
|
color: var(--app-muted, #6c757d);
|
|
white-space: normal;
|
|
overflow-wrap: anywhere;
|
|
}
|
|
|
|
.helpdesk-chat-meta-row--center .helpdesk-chat-time {
|
|
margin-left: 0;
|
|
}
|
|
|
|
.helpdesk-chat-bubble {
|
|
margin: 0;
|
|
border: 1px solid #d0d7de;
|
|
background: #fff;
|
|
border-radius: 0.5rem;
|
|
padding: 0.62rem 0.78rem;
|
|
white-space: pre-wrap;
|
|
word-break: break-word;
|
|
overflow-wrap: anywhere;
|
|
line-height: 1.45;
|
|
box-shadow: 0 1px 0 rgb(27 31 36 / 0.04);
|
|
}
|
|
|
|
.helpdesk-chat-row--customer .helpdesk-chat-bubble {
|
|
background: var(--app-secondary);
|
|
color: var(--app-secondary-inverse);
|
|
border-color: var(--app-secondary-border);
|
|
}
|
|
|
|
.helpdesk-chat-row--support .helpdesk-chat-bubble {
|
|
background: var(--app-primary);
|
|
border-color: var(--app-primary);
|
|
color: var(--app-primary-inverse);
|
|
}
|
|
.helpdesk-chat-row--message::before {
|
|
content: "";
|
|
position: absolute;
|
|
left: var(--helpdesk-tl-x);
|
|
top: -0.45rem;
|
|
bottom: -0.45rem;
|
|
width: 1px;
|
|
background: color-mix(in srgb, var(--app-border, #dee2e6) 88%, transparent);
|
|
z-index: 0;
|
|
}
|
|
|
|
.helpdesk-chat-row--message::after {
|
|
content: "";
|
|
position: absolute;
|
|
left: calc(var(--helpdesk-tl-x) - (var(--helpdesk-tl-dot) / 2) + 0.5px);
|
|
top: 0.52rem;
|
|
width: var(--helpdesk-tl-dot);
|
|
height: var(--helpdesk-tl-dot);
|
|
border-radius: 50%;
|
|
box-sizing: border-box;
|
|
border: 2px solid
|
|
color-mix(in srgb, var(--app-border, #dee2e6) 82%, #8f9bae);
|
|
background: #fff;
|
|
z-index: 1;
|
|
}
|
|
|
|
.helpdesk-chat-row--message > * {
|
|
position: relative;
|
|
z-index: 1;
|
|
}
|
|
|
|
.helpdesk-chat-row--message .helpdesk-chat-meta-block,
|
|
.helpdesk-chat-row--message .helpdesk-chat-bubble {
|
|
margin-left: 1.35rem;
|
|
}
|
|
|
|
.helpdesk-chat-activity {
|
|
--helpdesk-tl-x: 7px;
|
|
--helpdesk-tl-dot: 10px;
|
|
position: relative;
|
|
display: block;
|
|
padding: 0.1rem 0 0.1rem 1.35rem;
|
|
margin: 0;
|
|
}
|
|
|
|
.helpdesk-chat-activity::before {
|
|
content: "";
|
|
position: absolute;
|
|
left: var(--helpdesk-tl-x);
|
|
top: -0.45rem;
|
|
bottom: -0.45rem;
|
|
width: 1px;
|
|
background: linear-gradient(
|
|
to bottom,
|
|
transparent 0%,
|
|
color-mix(in srgb, var(--app-border, #dee2e6) 88%, transparent) 12%,
|
|
color-mix(in srgb, var(--app-border, #dee2e6) 88%, transparent) 88%,
|
|
transparent 100%
|
|
);
|
|
z-index: 0;
|
|
}
|
|
|
|
.helpdesk-chat-activity::after {
|
|
content: "";
|
|
position: absolute;
|
|
left: calc(var(--helpdesk-tl-x) - (var(--helpdesk-tl-dot) / 2) + 0.5px);
|
|
top: 0.48rem;
|
|
width: var(--helpdesk-tl-dot);
|
|
height: var(--helpdesk-tl-dot);
|
|
border-radius: 50%;
|
|
box-sizing: border-box;
|
|
border: 2px solid
|
|
color-mix(in srgb, var(--app-border, #dee2e6) 86%, #8f9bae);
|
|
background: #fff;
|
|
z-index: 1;
|
|
}
|
|
|
|
.helpdesk-chat-activity-pill {
|
|
position: relative;
|
|
z-index: 1;
|
|
display: block;
|
|
border-radius: 0;
|
|
border: 0;
|
|
border-left: 0;
|
|
background: transparent;
|
|
color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
|
|
padding: 0.08rem 0 0.08rem 0;
|
|
font-size: 0.8rem;
|
|
font-weight: 500;
|
|
line-height: 1.4;
|
|
max-width: 100%;
|
|
white-space: normal;
|
|
overflow: visible;
|
|
text-overflow: clip;
|
|
overflow-wrap: anywhere;
|
|
}
|
|
|
|
.helpdesk-chat-activity[data-variant="status"] .helpdesk-chat-activity-pill {
|
|
color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
|
|
}
|
|
|
|
.helpdesk-chat-activity[data-variant="forward"] .helpdesk-chat-activity-pill {
|
|
color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
|
|
}
|
|
|
|
.helpdesk-chat-activity[data-variant="file"] .helpdesk-chat-activity-pill {
|
|
color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
|
|
}
|
|
|
|
#app-details-aside-section .helpdesk-chat-row {
|
|
max-width: 100%;
|
|
min-width: 0;
|
|
}
|
|
|
|
#app-details-aside-section .helpdesk-chat-time {
|
|
margin-left: 0;
|
|
}
|
|
|
|
#app-details-aside-section .helpdesk-chat-meta-row {
|
|
gap: 0.25rem 0.4rem;
|
|
}
|
|
|
|
@media (min-width: 968px) {
|
|
.app-details-container {
|
|
overflow-x: hidden;
|
|
overflow-x: clip;
|
|
}
|
|
|
|
#app-details-aside-section {
|
|
display: flex;
|
|
min-width: 0;
|
|
}
|
|
|
|
#app-details-aside-section .helpdesk-comm-aside {
|
|
display: flex;
|
|
flex-direction: column;
|
|
flex: 1;
|
|
height: 100%;
|
|
min-height: 0;
|
|
}
|
|
|
|
#app-details-aside-section #debitor-communication-content:not([hidden]) {
|
|
display: flex;
|
|
flex: 1;
|
|
min-height: 0;
|
|
min-width: 0;
|
|
}
|
|
|
|
#app-details-aside-section #debitor-communication-feed {
|
|
display: flex;
|
|
flex-direction: column;
|
|
flex: 1;
|
|
min-height: 0;
|
|
min-width: 0;
|
|
}
|
|
}
|
|
|
|
/* Ticket detail aside — KPIs + meta list */
|
|
.helpdesk-ticket-aside > * + * {
|
|
margin-top: calc(var(--app-spacing) * 1.25);
|
|
}
|
|
|
|
.helpdesk-ticket-aside > .helpdesk-support-section-title {
|
|
margin-top: calc(var(--app-spacing) * 1.5);
|
|
}
|
|
|
|
.helpdesk-ticket-aside > .helpdesk-support-section-title:first-child {
|
|
margin-top: 0;
|
|
}
|
|
|
|
/* Key-value definition list (Stripe-style) */
|
|
.helpdesk-ticket-meta {
|
|
margin: 0;
|
|
padding: 0;
|
|
}
|
|
|
|
.helpdesk-ticket-meta-item {
|
|
padding: calc(var(--app-spacing) * 0.6) 0;
|
|
border-bottom: 1px solid var(--app-border-subtle, #f0f0f0);
|
|
}
|
|
|
|
.helpdesk-ticket-meta-item:last-child {
|
|
border-bottom: 0;
|
|
}
|
|
|
|
.helpdesk-ticket-meta dt {
|
|
margin: 0;
|
|
font-size: var(--text-xs);
|
|
color: var(--app-muted, #6c757d);
|
|
letter-spacing: var(--tracking-wide);
|
|
text-transform: uppercase;
|
|
line-height: 1.35;
|
|
}
|
|
|
|
.helpdesk-ticket-meta dd {
|
|
margin: 0.15rem 0 0;
|
|
font-size: var(--text-sm);
|
|
line-height: 1.4;
|
|
color: var(--app-contrast, #1f2937);
|
|
word-break: break-word;
|
|
}
|
|
|
|
.helpdesk-ticket-meta dd a {
|
|
color: var(--app-primary, #0d6efd);
|
|
text-decoration: none;
|
|
}
|
|
|
|
.helpdesk-ticket-meta dd a:hover {
|
|
text-decoration: underline;
|
|
}
|
|
|
|
/* Ticket detail — communication feed in main content (no max-height) */
|
|
.helpdesk-ticket-detail-content .helpdesk-comm-feed {
|
|
max-height: none;
|
|
}
|
|
|
|
/* --- Controlling dashboard --- */
|
|
|
|
/* Segment control — radio + label (no button CSS bleed) */
|
|
.helpdesk-segment-control {
|
|
display: inline-flex;
|
|
border: 1px solid var(--app-border, #dee2e6);
|
|
border-radius: var(--app-radius, 0.375rem);
|
|
overflow: hidden;
|
|
}
|
|
|
|
.helpdesk-segment-control input[type="radio"] {
|
|
position: absolute;
|
|
width: 1px;
|
|
height: 1px;
|
|
padding: 0;
|
|
margin: -1px;
|
|
overflow: hidden;
|
|
clip: rect(0, 0, 0, 0);
|
|
white-space: nowrap;
|
|
border: 0;
|
|
}
|
|
|
|
.helpdesk-segment-control label {
|
|
display: inline-flex;
|
|
align-items: center;
|
|
padding: 0.375rem 0.875rem;
|
|
font-size: var(--text-sm, 0.875rem);
|
|
line-height: 1.4;
|
|
color: var(--app-contrast, #1f2937);
|
|
background: transparent;
|
|
cursor: pointer;
|
|
user-select: none;
|
|
transition: background-color 0.15s ease, color 0.15s ease;
|
|
border-right: 1px solid var(--app-border, #dee2e6);
|
|
margin: 0;
|
|
}
|
|
|
|
.helpdesk-segment-control label:last-of-type {
|
|
border-right: none;
|
|
}
|
|
|
|
.helpdesk-segment-control input[type="radio"]:checked + label {
|
|
background: var(--app-primary, #0d6efd);
|
|
color: #fff;
|
|
}
|
|
|
|
.helpdesk-segment-control input[type="radio"]:focus-visible + label {
|
|
outline: 2px solid var(--app-primary, #0d6efd);
|
|
outline-offset: -2px;
|
|
}
|
|
|
|
.helpdesk-segment-control label:hover {
|
|
background: var(--app-background-muted, #f8f9fa);
|
|
}
|
|
|
|
.helpdesk-segment-control input[type="radio"]:checked + label:hover {
|
|
background: var(--app-primary, #0d6efd);
|
|
}
|
|
|
|
/* Horizontal bar chart */
|
|
.helpdesk-controlling-chart {
|
|
padding: calc(var(--app-spacing) * 0.75);
|
|
}
|
|
|
|
/* Vertical grouped bar chart */
|
|
.helpdesk-vchart-area {
|
|
position: relative;
|
|
height: 10rem;
|
|
padding-left: 1.5rem; /* room for Y-axis labels */
|
|
border-bottom: 1px solid var(--app-border, #dee2e6);
|
|
}
|
|
|
|
/* Horizontal grid lines */
|
|
.helpdesk-vchart-grid-line {
|
|
position: absolute;
|
|
left: 0;
|
|
right: 0;
|
|
height: 0;
|
|
border-top: 1px dashed var(--app-border-subtle, #e9ecef);
|
|
pointer-events: none;
|
|
z-index: 0;
|
|
}
|
|
|
|
.helpdesk-vchart-grid-label {
|
|
position: absolute;
|
|
left: 0;
|
|
transform: translateY(-50%);
|
|
font-size: 0.625rem;
|
|
color: var(--app-muted, #6c757d);
|
|
line-height: 1;
|
|
}
|
|
|
|
/* Bar groups sit inside the area and stretch full height */
|
|
.helpdesk-vchart-groups {
|
|
position: relative;
|
|
display: flex;
|
|
height: 100%;
|
|
z-index: 1;
|
|
}
|
|
|
|
.helpdesk-vchart-group {
|
|
display: flex;
|
|
flex-direction: column;
|
|
align-items: center;
|
|
flex: 1;
|
|
min-width: 0;
|
|
}
|
|
|
|
/* Bar container — takes remaining space, bars grow upward from bottom */
|
|
.helpdesk-vchart-bars {
|
|
display: flex;
|
|
align-items: flex-end;
|
|
justify-content: center;
|
|
gap: 3px;
|
|
flex: 1;
|
|
width: 100%;
|
|
}
|
|
|
|
.helpdesk-vchart-bar {
|
|
width: clamp(0.625rem, 22%, 1.25rem);
|
|
border-radius: 3px 3px 0 0;
|
|
transition: height 0.4s ease;
|
|
}
|
|
|
|
.helpdesk-vchart-bar-created {
|
|
background: hsl(0 65% 60%);
|
|
}
|
|
|
|
.helpdesk-vchart-bar-closed {
|
|
background: hsl(152 50% 48%);
|
|
}
|
|
|
|
/* Period label — fixed below bars */
|
|
.helpdesk-vchart-label {
|
|
flex-shrink: 0;
|
|
font-size: var(--text-xs, 0.75rem);
|
|
color: var(--app-muted, #6c757d);
|
|
padding-top: 0.3rem;
|
|
white-space: nowrap;
|
|
text-align: center;
|
|
}
|
|
|
|
/* Legend */
|
|
.helpdesk-vchart-legend {
|
|
display: flex;
|
|
justify-content: center;
|
|
gap: calc(var(--app-spacing) * 1.25);
|
|
padding-top: calc(var(--app-spacing) * 0.5);
|
|
font-size: var(--text-xs, 0.75rem);
|
|
color: var(--app-muted, #6c757d);
|
|
}
|
|
|
|
.helpdesk-vchart-legend-item {
|
|
display: flex;
|
|
align-items: center;
|
|
gap: 0.375rem;
|
|
}
|
|
|
|
.helpdesk-vchart-legend-dot {
|
|
display: inline-block;
|
|
width: 8px;
|
|
height: 8px;
|
|
border-radius: 2px;
|
|
}
|
|
|
|
.helpdesk-vchart-dot-created {
|
|
background: hsl(0 65% 60%);
|
|
}
|
|
|
|
.helpdesk-vchart-dot-closed {
|
|
background: hsl(152 50% 48%);
|
|
}
|
|
|
|
/* Contract timeline (swimlane) */
|
|
.helpdesk-tl {
|
|
padding: 0.75rem;
|
|
}
|
|
|
|
.helpdesk-tl-body {
|
|
position: relative;
|
|
}
|
|
|
|
.helpdesk-tl-guides {
|
|
position: absolute;
|
|
inset: 0;
|
|
margin-left: calc(7.5rem + 0.625rem); /* align with tracks */
|
|
pointer-events: none;
|
|
z-index: 0;
|
|
}
|
|
|
|
.helpdesk-tl-guide {
|
|
position: absolute;
|
|
top: 0;
|
|
bottom: 0;
|
|
width: 1px;
|
|
background: var(--app-border-subtle, #e9ecef);
|
|
}
|
|
|
|
.helpdesk-tl-rows {
|
|
position: relative;
|
|
display: flex;
|
|
flex-direction: column;
|
|
gap: 0.5rem;
|
|
z-index: 1;
|
|
}
|
|
|
|
.helpdesk-tl-row {
|
|
display: grid;
|
|
grid-template-columns: 7.5rem 1fr;
|
|
align-items: center;
|
|
gap: 0.625rem;
|
|
min-height: 1.5rem;
|
|
}
|
|
|
|
.helpdesk-tl-row-clickable {
|
|
cursor: pointer;
|
|
border-radius: var(--app-border-radius);
|
|
padding: 0.2rem 0.375rem;
|
|
margin: -0.2rem -0.375rem;
|
|
transition: background 0.15s ease;
|
|
}
|
|
|
|
.helpdesk-tl-row-clickable:hover {
|
|
background: var(--app-background-muted, #f8f9fa);
|
|
}
|
|
|
|
.helpdesk-tl-row-clickable:focus-visible {
|
|
outline: 2px solid var(--app-primary, #0d6efd);
|
|
outline-offset: -2px;
|
|
}
|
|
|
|
.helpdesk-tl-label {
|
|
display: flex;
|
|
flex-direction: column;
|
|
gap: 0.05rem;
|
|
text-align: right;
|
|
min-width: 0;
|
|
}
|
|
|
|
.helpdesk-tl-type {
|
|
font-size: var(--text-sm, 0.875rem);
|
|
font-weight: var(--font-semibold, 600);
|
|
color: var(--app-fg, #212529);
|
|
white-space: nowrap;
|
|
overflow: hidden;
|
|
text-overflow: ellipsis;
|
|
}
|
|
|
|
.helpdesk-tl-amount {
|
|
font-size: 0.6875rem;
|
|
color: var(--app-muted, #6c757d);
|
|
white-space: nowrap;
|
|
}
|
|
|
|
.helpdesk-tl-track {
|
|
position: relative;
|
|
height: 1.25rem;
|
|
background: var(--app-border-subtle, #f0f0f0);
|
|
border-radius: 3px;
|
|
overflow: visible;
|
|
}
|
|
|
|
.helpdesk-tl-bar {
|
|
position: absolute;
|
|
top: 0;
|
|
height: 100%;
|
|
border-radius: 3px;
|
|
min-width: 4px;
|
|
transition: opacity 0.15s ease;
|
|
}
|
|
|
|
.helpdesk-tl-bar:hover {
|
|
opacity: 0.8;
|
|
}
|
|
|
|
.helpdesk-tl-bar-active {
|
|
background: var(--app-success, #198754);
|
|
border-top-right-radius: 0;
|
|
border-bottom-right-radius: 0;
|
|
}
|
|
|
|
.helpdesk-tl-bar-ended {
|
|
background: hsl(0 0% 72%);
|
|
}
|
|
|
|
.helpdesk-tl-bar-arrow {
|
|
position: absolute;
|
|
right: -6px;
|
|
top: 50%;
|
|
transform: translateY(-50%);
|
|
width: 0;
|
|
height: 0;
|
|
border-top: 0.625rem solid transparent;
|
|
border-bottom: 0.625rem solid transparent;
|
|
border-left: 6px solid var(--app-success, #198754);
|
|
}
|
|
|
|
/* Time axis with year ticks */
|
|
.helpdesk-tl-axis {
|
|
position: relative;
|
|
height: 1.25rem;
|
|
margin-left: calc(7.5rem + 0.625rem); /* align with tracks */
|
|
border-top: 1px solid var(--app-border, #dee2e6);
|
|
margin-top: 0.5rem;
|
|
}
|
|
|
|
.helpdesk-tl-tick {
|
|
position: absolute;
|
|
top: 0;
|
|
width: 0;
|
|
}
|
|
|
|
.helpdesk-tl-tick::before {
|
|
content: '';
|
|
position: absolute;
|
|
top: 0;
|
|
left: 0;
|
|
width: 1px;
|
|
height: 5px;
|
|
background: var(--app-border, #dee2e6);
|
|
}
|
|
|
|
.helpdesk-tl-tick-label {
|
|
position: absolute;
|
|
top: 6px;
|
|
left: 0;
|
|
transform: translateX(-50%);
|
|
font-size: 0.625rem;
|
|
color: var(--app-muted, #6c757d);
|
|
white-space: nowrap;
|
|
}
|
|
|
|
/* Legend */
|
|
.helpdesk-tl-legend {
|
|
display: flex;
|
|
justify-content: center;
|
|
gap: calc(var(--app-spacing) * 1.25);
|
|
padding-top: calc(var(--app-spacing) * 0.5);
|
|
font-size: var(--text-xs, 0.75rem);
|
|
color: var(--app-muted, #6c757d);
|
|
}
|
|
|
|
.helpdesk-tl-legend-item {
|
|
display: flex;
|
|
align-items: center;
|
|
gap: 0.375rem;
|
|
}
|
|
|
|
.helpdesk-tl-legend-dot {
|
|
display: inline-block;
|
|
width: 8px;
|
|
height: 8px;
|
|
border-radius: 2px;
|
|
}
|
|
|
|
.helpdesk-tl-dot-active {
|
|
background: var(--app-success, #198754);
|
|
}
|
|
|
|
.helpdesk-tl-dot-ended {
|
|
background: hsl(0 0% 72%);
|
|
}
|
|
|
|
@media (max-width: 560px) {
|
|
.helpdesk-tl-row {
|
|
grid-template-columns: 5rem 1fr;
|
|
}
|
|
|
|
.helpdesk-tl-axis,
|
|
.helpdesk-tl-guides {
|
|
margin-left: calc(5rem + 0.625rem);
|
|
}
|
|
}
|
|
|
|
/* Risk assessment — Stripe-style checks */
|
|
.helpdesk-risk-header {
|
|
display: flex;
|
|
align-items: center;
|
|
gap: 0.5rem;
|
|
padding: 0.625rem 0.75rem;
|
|
border-bottom: 1px solid var(--app-border-subtle, #e9ecef);
|
|
}
|
|
|
|
.helpdesk-risk-header-icon {
|
|
font-size: var(--text-sm, 0.875rem);
|
|
line-height: 1;
|
|
}
|
|
|
|
.helpdesk-risk-summary-ok { color: var(--app-success, #198754); }
|
|
.helpdesk-risk-summary-warn { color: hsl(38 92% 50%); }
|
|
.helpdesk-risk-summary-critical { color: var(--app-danger, #dc3545); }
|
|
|
|
.helpdesk-risk-header-label {
|
|
font-size: var(--text-sm, 0.875rem);
|
|
font-weight: var(--font-medium, 500);
|
|
color: var(--app-fg, #212529);
|
|
}
|
|
|
|
.helpdesk-risk-checks {
|
|
display: grid;
|
|
grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
|
|
gap: 0;
|
|
}
|
|
|
|
.helpdesk-risk-check {
|
|
padding: 0.75rem;
|
|
border-bottom: 1px solid var(--app-border-subtle, #e9ecef);
|
|
min-width: 0; /* prevent grid blowout with long values */
|
|
}
|
|
|
|
.helpdesk-risk-checks > .helpdesk-risk-check:last-child {
|
|
border-bottom: none;
|
|
}
|
|
|
|
@media (min-width: 640px) {
|
|
.helpdesk-risk-checks {
|
|
grid-template-columns: 1fr 1fr;
|
|
}
|
|
|
|
.helpdesk-risk-check {
|
|
border-right: 1px solid var(--app-border-subtle, #e9ecef);
|
|
}
|
|
|
|
.helpdesk-risk-check:nth-child(2n) {
|
|
border-right: none;
|
|
}
|
|
|
|
/* Remove bottom border from last row */
|
|
.helpdesk-risk-check:nth-last-child(-n+2) {
|
|
border-bottom: none;
|
|
}
|
|
}
|
|
|
|
.helpdesk-risk-check-header {
|
|
display: flex;
|
|
align-items: center;
|
|
gap: 0.375rem;
|
|
margin-bottom: 0.25rem;
|
|
}
|
|
|
|
.helpdesk-risk-icon {
|
|
font-size: 0.8125rem;
|
|
line-height: 1;
|
|
flex-shrink: 0;
|
|
}
|
|
|
|
.helpdesk-risk-icon-ok { color: var(--app-success, #198754); }
|
|
.helpdesk-risk-icon-warn { color: hsl(38 92% 50%); }
|
|
|
|
.helpdesk-risk-check-label {
|
|
font-size: var(--text-sm, 0.875rem);
|
|
font-weight: var(--font-medium, 500);
|
|
color: var(--app-fg, #212529);
|
|
}
|
|
|
|
.helpdesk-risk-check-value {
|
|
font-size: 1.25rem;
|
|
font-weight: var(--font-semibold, 600);
|
|
line-height: 1.3;
|
|
color: var(--app-fg, #212529);
|
|
margin-bottom: 0.125rem;
|
|
padding-left: 1.1875rem; /* align with label (icon width + gap) */
|
|
overflow: hidden;
|
|
text-overflow: ellipsis;
|
|
white-space: nowrap;
|
|
}
|
|
|
|
.helpdesk-risk-check-desc {
|
|
font-size: var(--text-xs, 0.75rem);
|
|
color: var(--app-muted, #6c757d);
|
|
line-height: 1.4;
|
|
margin-bottom: 0.375rem;
|
|
padding-left: 1.1875rem;
|
|
}
|
|
|
|
.helpdesk-risk-bar-wrapper {
|
|
position: relative;
|
|
height: 10px; /* tall enough for limit marker overshoot */
|
|
margin: 0.375rem 0 0.25rem 1.1875rem;
|
|
display: flex;
|
|
align-items: center;
|
|
}
|
|
|
|
.helpdesk-risk-bar-track {
|
|
position: relative;
|
|
width: 100%;
|
|
height: 4px;
|
|
background: var(--app-border-subtle, #e9ecef);
|
|
border-radius: 2px;
|
|
overflow: hidden;
|
|
}
|
|
|
|
.helpdesk-risk-bar-fill {
|
|
position: absolute;
|
|
inset: 0 auto 0 0;
|
|
height: 100%;
|
|
border-radius: 2px;
|
|
max-width: 100%;
|
|
transition: width 0.4s ease;
|
|
}
|
|
|
|
.helpdesk-risk-bar-ok {
|
|
background: var(--app-success, #198754);
|
|
}
|
|
|
|
.helpdesk-risk-bar-over {
|
|
background: hsl(38 92% 50%);
|
|
}
|
|
|
|
.helpdesk-risk-bar-limit {
|
|
position: absolute;
|
|
top: 0;
|
|
width: 2px;
|
|
height: 100%;
|
|
background: var(--app-fg, #212529);
|
|
border-radius: 1px;
|
|
opacity: 0.35;
|
|
transform: translateX(-1px);
|
|
}
|
|
|
|
.helpdesk-risk-bar-legend {
|
|
font-size: var(--text-xs, 0.75rem);
|
|
color: var(--app-muted, #6c757d);
|
|
padding-left: 1.1875rem;
|
|
}
|
|
|
|
/* Recommendation alert cards */
|
|
.helpdesk-rec-list {
|
|
display: flex;
|
|
flex-direction: column;
|
|
gap: calc(var(--app-spacing) * 0.5);
|
|
}
|
|
|
|
.helpdesk-rec-card {
|
|
display: block;
|
|
padding: 0.75rem 0.875rem;
|
|
border: 1px solid var(--app-border, #d0d7de);
|
|
border-left: 3px solid var(--app-muted, #6c757d);
|
|
border-radius: var(--app-border-radius);
|
|
background: var(--app-card-background-color, #fff);
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text-decoration: none;
|
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color: inherit;
|
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transition: box-shadow 0.15s ease, border-color 0.15s ease;
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|
}
|
|
|
|
a.helpdesk-rec-card:hover {
|
|
box-shadow: 0 1px 4px rgb(0 0 0 / 0.06);
|
|
}
|
|
|
|
a.helpdesk-rec-card:focus-visible {
|
|
outline: 2px solid var(--app-primary, #0d6efd);
|
|
outline-offset: -2px;
|
|
}
|
|
|
|
.helpdesk-rec-critical { border-left-color: var(--app-danger, #dc3545); }
|
|
.helpdesk-rec-high { border-left-color: hsl(25 95% 53%); }
|
|
.helpdesk-rec-medium { border-left-color: hsl(38 92% 50%); }
|
|
.helpdesk-rec-low { border-left-color: var(--app-primary, #0d6efd); }
|
|
|
|
.helpdesk-rec-card-header {
|
|
display: flex;
|
|
align-items: center;
|
|
justify-content: space-between;
|
|
gap: 0.5rem;
|
|
margin-bottom: 0.25rem;
|
|
}
|
|
|
|
.helpdesk-rec-card-ticket {
|
|
font-size: var(--text-sm, 0.875rem);
|
|
font-weight: var(--font-semibold, 600);
|
|
color: var(--app-fg, #212529);
|
|
}
|
|
|
|
.helpdesk-rec-card-age {
|
|
font-size: var(--text-xs, 0.75rem);
|
|
font-weight: var(--font-medium, 500);
|
|
color: var(--app-muted, #6c757d);
|
|
white-space: nowrap;
|
|
}
|
|
|
|
.helpdesk-rec-card-message {
|
|
font-size: var(--text-sm, 0.875rem);
|
|
line-height: 1.45;
|
|
color: var(--app-muted, #6c757d);
|
|
}
|
|
|
|
}
|