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breadcrumb-the-shire/modules/helpdesk/lib/Module/Helpdesk/HelpdeskAuthorizationPolicy.php
fs cae66e5361 feat(helpdesk): add team workload dashboard with per-agent metrics
New standalone page (helpdesk/team) showing support agent workload
aggregated from BC tickets. KPI bar (open, unassigned, avg age, resolved),
per-agent table sorted by open tickets, period selector (30/90/180/365d).
Global OData query via getTicketsForTeam() without customer filter.
New permission helpdesk.team-workload.view with admin role assignment.
Includes 6 PHPUnit tests for buildTeamWorkloadDashboard().

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-05 18:46:54 +02:00

54 lines
1.8 KiB
PHP

<?php
namespace MintyPHP\Module\Helpdesk;
use MintyPHP\Service\Access\AuthorizationDecision;
use MintyPHP\Service\Access\AuthorizationPolicyInterface;
use MintyPHP\Service\Access\PermissionService;
final class HelpdeskAuthorizationPolicy implements AuthorizationPolicyInterface
{
public const ABILITY_ACCESS = 'helpdesk.access';
public const ABILITY_SETTINGS_MANAGE = 'helpdesk.settings.manage';
public const ABILITY_TEAM_WORKLOAD = 'helpdesk.team-workload.view';
public const PERMISSION_ACCESS = 'helpdesk.access';
public const PERMISSION_SETTINGS_MANAGE = 'helpdesk.settings.manage';
public const PERMISSION_TEAM_WORKLOAD = 'helpdesk.team-workload.view';
public function __construct(
private readonly PermissionService $permissionService
) {
}
public function supports(string $ability): bool
{
return in_array($ability, [self::ABILITY_ACCESS, self::ABILITY_SETTINGS_MANAGE, self::ABILITY_TEAM_WORKLOAD], true);
}
public function authorize(string $ability, array $context = []): AuthorizationDecision
{
$actorUserId = (int) ($context['actor_user_id'] ?? 0);
if ($actorUserId <= 0) {
return AuthorizationDecision::deny(403, 'forbidden');
}
$permissionKey = match ($ability) {
self::ABILITY_ACCESS => self::PERMISSION_ACCESS,
self::ABILITY_SETTINGS_MANAGE => self::PERMISSION_SETTINGS_MANAGE,
self::ABILITY_TEAM_WORKLOAD => self::PERMISSION_TEAM_WORKLOAD,
default => null,
};
if ($permissionKey === null) {
return AuthorizationDecision::deny(403, 'forbidden');
}
if (!$this->permissionService->userHas($actorUserId, $permissionKey)) {
return AuthorizationDecision::deny(403, 'forbidden');
}
return AuthorizationDecision::allow();
}
}