fs 66be390fa9 fix(helpdesk): remove actor from dedup signature to prevent duplicate entries ...

SOAP entries often have an empty actor while OData entries have a code
like 'NKS'. After name resolution, one becomes 'Nikita Soldatov' and
the other stays empty — producing different signatures and causing
duplicates. The actor is not a reliable dedup field since the same
event can have different actor representations across sources.

Dedup now uses: ticket_no + timestamp_iso + type + message_hash.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

2026-04-05 22:13:04 +02:00

..

BcODataGateway.php

fix(helpdesk): consolidation fixes from drift/performance/security review

2026-04-05 20:25:51 +02:00

BcSoapGateway.php

feat(helpdesk): redesign dashboards with KPI groups, skeleton loading, and unified spacing

2026-04-05 16:32:34 +02:00

DebitorCacheControl.php

feat(helpdesk): add team workload dashboard with per-agent metrics

2026-04-05 18:46:54 +02:00

DebitorDetailService.php

feat(helpdesk): add trend delta indicator per agent in team dashboard

2026-04-05 21:09:52 +02:00

DebitorSearchService.php

feat(helpdesk): align module with core list/drawer standards

2026-04-02 17:48:27 +02:00

HelpdeskOAuthTokenService.php

feat(helpdesk): enable oauth2 token flow and tenant-scoped cache

2026-04-02 21:46:01 +02:00

HelpdeskSettingsGateway.php

feat(helpdesk): redesign dashboards with KPI groups, skeleton loading, and unified spacing

2026-04-05 16:32:34 +02:00

HelpdeskTokenRepository.php

feat(helpdesk): align module with core list/drawer standards

2026-04-02 17:48:27 +02:00

SystemRecommendationEngine.php

feat(helpdesk): redesign dashboards with KPI groups, skeleton loading, and unified spacing

2026-04-05 16:32:34 +02:00

TicketCommunicationService.php

fix(helpdesk): remove actor from dedup signature to prevent duplicate entries

2026-04-05 22:13:04 +02:00