forked from fa/breadcrumb-the-shire
Current tab: snapshot KPIs (open, unassigned, avg age) and per-agent table with open/critical/age columns. No period filter needed. Performance tab: period-filtered KPI (resolved) with segment control (30/90/180/365d) and per-agent table sorted by resolved count. Separates the two core questions: "Who needs help now?" vs. "How did the team perform over time?" Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>