forked from fa/breadcrumb-the-shire
Replace KPI tiles + table with visual agent cards showing workload at a glance. Each card has the agent name, ticket count badge (warning-colored when critical), a proportional load bar, and the actual open tickets listed underneath (number, description, age). Critical tickets are highlighted with warning color. Queue (unassigned) shown as dashed card at top. Performance tab uses compact cards with success-colored bars. Backend now returns open_ticket_details per member (sorted: critical first, then by age descending). Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>