Add 3 new ticket list filters: Support User (dynamic select), Contact (dynamic
select), and Period (30/90/180/365 days). Extend categories endpoint to also
return support_users and contacts arrays from the same cached ticket data.
Add server-side filtering for all three in the data endpoint.
Resolve support user abbreviation codes to full names in the communication chat
widget. For single-ticket view, infer code-to-name from Support_User_Name when
only one support code appears. For debitor view, build map from already-fetched
entries across tickets with no additional API calls.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Add support/sales/controlling dashboards with KPIs, trend charts and
risk indicators. Add debitor communication timeline, contact filters,
system recommendations engine, and configurable controlling risk rules.
Rename search→index to fix query-string preservation on back navigation.
Remove fake escalation rate metric, add KPI info tooltips, and switch
trend chart colors to red (created) / green (closed) for clarity.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
