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feat(helpdesk): add team workload dashboard with per-agent metrics

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New standalone page (helpdesk/team) showing support agent workload
aggregated from BC tickets. KPI bar (open, unassigned, avg age, resolved),
per-agent table sorted by open tickets, period selector (30/90/180/365d).
Global OData query via getTicketsForTeam() without customer filter.
New permission helpdesk.team-workload.view with admin role assignment.
Includes 6 PHPUnit tests for buildTeamWorkloadDashboard().

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
Felix Schneider
2026-04-05 18:46:54 +02:00
parent aeb9c9f9fb
commit cae66e5361
18 changed files with 711 additions and 12 deletions
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12
modules/helpdesk/lib/Module/Helpdesk/Providers/HelpdeskLayoutProvider.php
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@@ -17,13 +17,17 @@ final class HelpdeskLayoutProvider implements LayoutContextProvider
try {
$authorizationService = $container->get(AuthorizationService::class);
$canManageSettings = $authorizationService->authorize('helpdesk.settings.manage', [
'actor_user_id' => $userId,
])->isAllowed();
$actorContext = ['actor_user_id' => $userId];
$canManageSettings = $authorizationService->authorize('helpdesk.settings.manage', $actorContext)->isAllowed();
$canViewTeam = $authorizationService->authorize('helpdesk.team-workload.view', $actorContext)->isAllowed();
} catch (\Throwable) {
$canManageSettings = false;
$canViewTeam = false;
}
return ['helpdesk.nav' => ['can_manage_settings' => $canManageSettings]];
return ['helpdesk.nav' => [
'can_manage_settings' => $canManageSettings,
'can_view_team' => $canViewTeam,
]];
}
}