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feat(helpdesk): add team workload dashboard with per-agent metrics

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New standalone page (helpdesk/team) showing support agent workload
aggregated from BC tickets. KPI bar (open, unassigned, avg age, resolved),
per-agent table sorted by open tickets, period selector (30/90/180/365d).
Global OData query via getTicketsForTeam() without customer filter.
New permission helpdesk.team-workload.view with admin role assignment.
Includes 6 PHPUnit tests for buildTeamWorkloadDashboard().

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
Felix Schneider
2026-04-05 18:46:54 +02:00
parent aeb9c9f9fb
commit cae66e5361
18 changed files with 711 additions and 12 deletions
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9
db/updates/2026-04-05-helpdesk-team-workload-permission.sql Normal file
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-- Helpdesk module: assign team workload dashboard permission to Admin role.
-- Idempotent: safe to run multiple times.
INSERT INTO `role_permissions` (`role_id`, `permission_id`, `created`)
SELECT r.id, p.id, NOW()
FROM roles r
JOIN permissions p ON p.`key` = 'helpdesk.team-workload.view'
WHERE r.description IN ('Admin', 'Administrator') OR r.id = 1
ON DUPLICATE KEY UPDATE role_id = role_id;