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fix(helpdesk): reset card margin-bottom and tighten risk level thresholds

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- margin-bottom: 0 on cards to override article shell default
- Level thresholds stricter: high >= 55 (was 70), medium >= 25 (was 40)
  so fewer customers appear as 'low risk' and issues surface earlier

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
Felix Schneider
2026-04-06 00:55:41 +02:00
parent 4dfe98f40a
commit 97dbc7f57b
3 changed files with 5 additions and 4 deletions
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4
modules/helpdesk/lib/Module/Helpdesk/Service/RiskRadarService.php
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@@ -15,8 +15,8 @@ final class RiskRadarService
private const W_INACTIVITY = 10;
// --- Level thresholds ---
private const LEVEL_HIGH = 70;
private const LEVEL_MEDIUM = 40;
private const LEVEL_HIGH = 55;
private const LEVEL_MEDIUM = 25;
private const CLOSED_STATES = ['Erledigt', 'Resolved', 'Closed', 'Geschlossen'];