tbh/breadcrumb-the-shire
1
0
Fork 0
forked from fa/breadcrumb-the-shire
Code Pull Requests Activity

feat(helpdesk): add ticket file download and inline image preview

Browse Source 
New SOAP method getTicketFile() on BcSoapGateway calls BC's
GetTicketFile to retrieve file attachments as Base64, decodes in
memory and returns binary data without writing to disk.

New proxy endpoint helpdesk/ticket-file-data streams files directly
to the browser with correct MIME type. Images served inline, other
files as download attachment.

TicketCommunicationService now attaches file_entry_no and file_name
to file-type events. Frontend renders download links with bi-download
icon and inline image previews for jpg/png/gif attachments.

Works in both ticket detail and debitor detail communication feeds.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
Felix Schneider
2026-04-05 22:49:01 +02:00
parent 659a6d71c5
commit 792f706d9e
12 changed files with 310 additions and 2 deletions
Download Patch File Download Diff File Expand all files Collapse all files

25
modules/helpdesk/lib/Module/Helpdesk/Service/TicketCommunicationService.php
View File

@@ -287,6 +287,8 @@ class TicketCommunicationService
'type_variant' => $typeVariant,
'state_subtype' => $stateSubtype,
'message' => $message,
'file_entry_no' => $typeVariant === 'file' ? $entryNo : '',
'file_name' => $typeVariant === 'file' ? $this->extractFilenameFromMessage($message, $recordId) : '',
'source' => $soapMessage !== '' ? 'soap' : 'odata',
];
@@ -1053,6 +1055,29 @@ class TicketCommunicationService
return $result;
}
/**
* Extract a filename from the message or record ID of a file-type log entry.
*/
private function extractFilenameFromMessage(string $message, string $recordId): string
{
// Message itself may contain the filename
$trimmed = trim($message);
if ($trimmed !== '' && str_contains($trimmed, '.') && !str_contains($trimmed, ' ')) {
return $trimmed;
}
// Record_ID sometimes contains the filename
$recordTrimmed = trim($recordId);
if ($recordTrimmed !== '' && str_contains($recordTrimmed, '.')) {
// Extract last segment after colon or space that looks like a filename
if (preg_match('/([^\s:]+\.\w{2,5})$/i', $recordTrimmed, $m)) {
return $m[1];
}
}
return $trimmed !== '' ? $trimmed : '';
}
private function normalizeActorRole(string $createdByType, string $actor): string
{
$type = mb_strtolower(trim($createdByType));