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fix(helpdesk): revert to PBI_LV_Tickets for team query, add error logging

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PBI_FP_Tickets (FactPage) fails without a customer filter. Switch back
to PBI_LV_Tickets which works reliably unfiltered. Description and
Company_Contact_Name added to select — BC will return them if available,
otherwise they fall back to empty strings via existing null-coalescing.
Add console.error in JS catch to surface rendering errors.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
Felix Schneider
2026-04-05 19:36:58 +02:00
parent 75c96c901a
commit 72d39822bc
2 changed files with 4 additions and 3 deletions
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4
modules/helpdesk/lib/Module/Helpdesk/Service/BcODataGateway.php
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@@ -597,9 +597,9 @@ class BcODataGateway
*/
public function getTicketsForTeam(): array
{
$url = $this->settingsGateway->buildEntityUrl(self::ENTITY_TICKETS)
$url = $this->settingsGateway->buildEntityUrl(self::ENTITY_TICKETS_LV)
. '?$top=500'
. '&$select=' . rawurlencode('No,Description,Company_Contact_Name,Customer_No,Ticket_State,Support_User_Name,Created_On,Last_Activity_Date')
. '&$select=' . rawurlencode('No,Customer_No,Category_1_Code,Escalation_Code,Ticket_State,Last_Activity_Date,Created_On,Process_Stage,Process_Code,Support_User_Name,Description,Company_Contact_Name')
. '&$orderby=' . rawurlencode('Created_On desc');
$response = $this->request('GET', $url);