diff --git a/modules/helpdesk/lib/Module/Helpdesk/Service/BcSoapGateway.php b/modules/helpdesk/lib/Module/Helpdesk/Service/BcSoapGateway.php
index a79602d..470f352 100644
--- a/modules/helpdesk/lib/Module/Helpdesk/Service/BcSoapGateway.php
+++ b/modules/helpdesk/lib/Module/Helpdesk/Service/BcSoapGateway.php
@@ -335,7 +335,10 @@ XML;
         $httpCode = (int) ($response['http_code'] ?? 0);
         $rawBody = (string) ($response['body'] ?? '');
         if ($httpCode < 200 || $httpCode >= 300) {
-            return ['ok' => false, 'error' => 'SOAP request failed: HTTP ' . $httpCode];
+            // Try to extract SOAP fault from error response body
+            $faultDetail = $this->extractSoapFault($rawBody);
+
+            return ['ok' => false, 'error' => 'SOAP request failed: HTTP ' . $httpCode . ($faultDetail !== '' ? ' — ' . $faultDetail : '')];
         }
 
         return $this->parseGetTicketFileResponse($rawBody);
@@ -423,6 +426,30 @@ XML;
         return ['ok' => true, 'data' => $decoded];
     }
 
+    private function extractSoapFault(string $body): string
+    {
+        if ($body === '') {
+            return '';
+        }
+
+        $dom = new \DOMDocument();
+        $prev = libxml_use_internal_errors(true);
+        $loaded = $dom->loadXML($body);
+        libxml_clear_errors();
+        libxml_use_internal_errors($prev);
+        if (!$loaded) {
+            return mb_substr(trim($body), 0, 200);
+        }
+
+        $xpath = new \DOMXPath($dom);
+        $faultNode = $xpath->query("//*[local-name()='Fault']/*[local-name()='faultstring']")->item(0);
+        if ($faultNode instanceof \DOMNode) {
+            return trim((string) $faultNode->textContent);
+        }
+
+        return mb_substr(trim($body), 0, 200);
+    }
+
     private function buildSoapEndpoint(): ?string
     {
         $baseUrl = trim($this->settingsGateway->getODataBaseUrl());