ticketcenter update

layout/frontend/b2c/dist/css/global.css

@@ -10,7 +10,7 @@
   --fs-300: 0.6125em;
   --fs-400: 0.75em;
   --fs-500: 0.875em;
-  --fs-600: 1.2em;
+  --fs-600: 1em;
   --fs-700: 1.1em;
   --fs-800: 1.4em;
   --fs-900: 1.7em;

module/intranet/siteparts/intranet.php

@@ -86,7 +86,7 @@ function intranet_show($sitepart_id) {
 					$include = MODULE_PATH.'/intranet/qr_code.php';
 				break;
 			case 27:
-					$include = MODULE_PATH.'/ticketcenter/show_ticketcenter.inc.php';
+					$include = MODULE_PATH.'/ticketcenter/views/ticketcenter/show_ticketcenter.inc.php';
 				break;
 			default:
 				break;

module/ticketcenter/category_listform.inc.old.php

@@ -1,104 +0,0 @@
-<?php
-$translation     = \DynCom\mysyde\common\classes\Registry::get("translation");
-$formname        = "form_category_list";
-$inputname       = "input_id";
-?>
- 
-<ul class="toolbar_menu">
-    <?= button("new", $translation->get("new"), $formname, "loadCard('new_category', true)"); ?>
-
-
-</ul>
-<div id="mainContent">
-
-    <h1><?php echo get_translation('Zuständige Abteilung'); ?></h1>
-
-    <form id="<?= $formname ?>" name="<?= $formname ?>" method="post">
-        <input name="input_id" type="hidden" value="<?= $input_id ?>">
-        <input type="hidden" class="selected_linklist_row" name="input_category_id" value="" />
-        <input type="hidden" name="fieldtype" value="" />
-        <input type="hidden" name="type_id" value="" />
-        <div id="page_linklist" class="category_list_view">
-            <?
-            show_category();
-            ?>
-        </div>
-    </form>
-</div>
-<script type="text/javascript">
-    document.addEventListener("DOMContentLoaded", function () {
-        var reorderCall = null;
-        var dragEnabled = false;
-
-        function toggleDragDrop( _aTag ) {
-            if (dragEnabled === false) {
-                dragEnabled = true;
-                $('ol.sortable').addClass("enabled");
-                $('ol.sortable').nestedSortable("option", "disabled", false);
-                $(_aTag).html("<?php echo $translation->get('disable_drag_drop'); ?>");
-            } else {
-                dragEnabled = false;
-                $('ol.sortable').removeClass("enabled");
-                $('ol.sortable').nestedSortable("option", "disabled", true);
-                $(_aTag).html("<?php echo $translation->get('enable_drag_drop'); ?>");
-            }
-        }
-
-        $('ol.sortable').nestedSortable({
-            forcePlaceholderSize: true,
-            handle              : '.dd-icon',
-            helper              : 'clone',
-            items               : 'li',
-            opacity             : .6,
-            placeholder         : 'placeholder',
-            revert              : 250,
-            tabSize             : 25,
-            tolerance           : 'pointer',
-            toleranceElement    : '> div',
-            maxLevels           : 5,
-            isTree              : true,
-            expandOnHover       : 1000,
-            cookieIndex         : 'nestedSortable_expanded2',
-            startCollapsed      : true,
-            stop                : function ( event, ui ) {
-                reorder_category();
-                store_expanded();
-            },
-            disabled            : false
-        });
-
-        $('.disclose').click(function () {
-            $(this).closest('li').toggleClass('mjs-nestedSortable-collapsed').toggleClass('mjs-nestedSortable-expanded');
-            store_expanded();
-        });
-
-        function store_expanded() {
-            var list = [];
-            $('ol.sortable').find('li.mjs-nestedSortable-expanded').each(function () {
-                list.push($(this).attr("id"));
-            });
-            $.cookie('nestedSortable_expanded2', list.join(','));
-        }
-
-        function reorder_category() {
-            if (reorderCall !== null) {
-                reorderCall.abort();
-            }
-
-            serialized = $('ol.sortable').nestedSortable('serialize');
-            arraied = $('ol.sortable').nestedSortable('toHierarchy', {startDepthCount: 0});
-            var parameter = {
-                list: arraied
-            };
-            reorderCall = jQuery.post("?action=reorder_category", parameter, function ( output, status, xhr ) {
-                if (xhr.getResponseHeader('REQUIRES_AUTH') == 1) {
-                    window.location.replace("/mysyde/");
-                } else {
-                    console.log(output);
-                }
-            });
-        }
-
-    });
-    
-</script>

module/ticketcenter/services/ticketcenter.api.php

@@ -0,0 +1,44 @@
+<?php
+error_reporting(E_ERROR | E_PARSE | E_CORE_ERROR | E_COMPILE_ERROR);
+ini_set('display_errors', 1);
+ini_set('display_startup_errors', 1);
+
+session_start();
+$currDir = __DIR__;
+$rootDir = dirname(dirname(dirname($currDir)));
+$mysydeDir = $rootDir . '/mysyde';
+
+require_once($rootDir .  '/vendor/autoload.php');
+require_once($rootDir . "/mysyde/frontend/frontend_functions.inc.php");
+
+$envDir = $rootDir . '/config';
+$envFilePath = $envDir . '/.env';
+if (is_dir($envDir) && file_exists($envFilePath) && is_file($envFilePath) && is_readable($envFilePath)) {
+    $dotenv = new \Dotenv\Dotenv($envDir);
+    $dotenv->load();
+}
+$common = $mysydeDir ."/common/common_functions.inc.php";
+require_once($common);
+
+$connEnv = (local_environment()) ? $mysydeDir."/dc.config.php" : $mysydeDir."/dc-server.config.php";
+
+require_once($connEnv);
+
+db_connect();
+
+
+switch ($_POST['action']) {
+    case 'get_tickets':
+        get_tickets();
+        break;
+    default:
+        echo json_encode(['error' => 'Invalid action']);
+        break;
+}
+
+function get_tickets() {
+    $contact = $_SESSION['main_contact'];
+    $contact_json = json_encode($contact);
+
+    return json_encode(['contact' => $contact_json]);
+}

module/ticketcenter/views/category/category.inc.php

@@ -109,8 +109,7 @@ function save_category()
         $query = "UPDATE main_tickets_category SET
 					description = '" . mysqli_real_escape_string($GLOBALS['mysql_con'], $_REQUEST["input_description"]) . "',
 					text = '" . mysqli_real_escape_string($GLOBALS['mysql_con'], $_REQUEST["input_text"]) . "',
-					escalation_state = '" . $_REQUEST["input_escalation_state"] . "',
+					escalation_state = '" . $_REQUEST["input_escalation_state"] . "'
-                    service_center = '" . ($_REQUEST["input_service_center"] == "on" ? 1 : 0) . "' 
 				WHERE id = '" . $_REQUEST["input_category_id"] . "' LIMIT 1";
 
         @mysqli_query($GLOBALS['mysql_con'], $query);
@@ -128,13 +127,12 @@ function save_category()
 
         $query = "
             INSERT INTO main_tickets_category 
-                (description, text, code, escalation_state, service_center, sorting) 
+                (description, text, code, escalation_state, sorting) 
             VALUES (
                 '" . mysqli_real_escape_string($GLOBALS['mysql_con'], $_REQUEST["input_description"]) . "',
                 '" . mysqli_real_escape_string($GLOBALS['mysql_con'], $_REQUEST["input_text"]) . "',
                 '" . mysqli_real_escape_string($GLOBALS['mysql_con'], $_REQUEST["input_code"]) . "',
                 " . (int) $_REQUEST["input_escalation_state"] . ",
-                " . (($_REQUEST["input_service_center"] == "on") ? 1 : 0) . ",
                 " . (int) $sorting . "
             )";
 

module/ticketcenter/views/ticketcenter/show_ticketcenter.inc.php

@@ -223,7 +223,7 @@ function save_ticket($close = FALSE)
     isset($_POST["input_subcategory"]) ? $_POST["input_subcategory"] : null, 
     isset($_POST["input_subsubcategory"]) ? $_POST["input_subsubcategory"] : null);
 
-    insert_main_service_items_history($_POST['input_ticket_no'], $_POST['input_description'], $input_id, $_POST["input_service_item"]);
+    // insert_main_service_items_history($_POST['input_ticket_no'], $_POST['input_description'], $input_id, $_POST["input_service_item"]);
 
 
     if ($close == TRUE) {
@@ -1319,6 +1319,21 @@ function getContactsByCategory($category_id) {
         });
     }
 
-    
+// make fetch to server to get subsubcategory data based on subcategory id and insert it after subcategory select
+// fetch('/module/ticketcenter/services/show_ticketcenter_ajax.php', {
+//     method: 'POST',
+//     headers: {
+//         'Content-Type': 'application/x-www-form-urlencoded'
+//     },
+//     body: new URLSearchParams({ action: "get_tickets" })
+// })
+// .then(response => response.text())
+// .then(data => {
+//     console.log(data);
+// })
+// .catch(error => {
+//     console.error('Error:', error);
+// })
+
+</script>
 
-</script>

module/ticketcenter/views/ticketcenter/show_ticketcenter_cardform.inc.php

@@ -5,6 +5,7 @@ if (isset($_GET['service_item_no'])) {
     $ticket['service_item_no'] = $_GET['service_item_no'];
 }
 ?>
+<link rel="stylesheet" href="/module/ticketcenter/css/repair.css">
 <script type="text/javascript"
     src="/mysyde/admin/admin.js?t=<?= filemtime($_SERVER['DOCUMENT_ROOT'] . '/mysyde/admin/admin.js') ?>"></script>
 <link href="https://cdn.jsdelivr.net/npm/select2@4.1.0-rc.0/dist/css/select2.min.css" rel="stylesheet" />

module/ticketcenter/views/ticketcenter/show_ticketcenter_listform.inc copy.php

@@ -0,0 +1,941 @@
+<script type="text/javascript" src="/mysyde/admin/admin.js"></script>
+<?php
+$formname = "form_ticket_list";
+
+// Enable error reporting
+// ini_set('display_errors', 1);
+// ini_set('display_startup_errors', 1);
+// error_reporting(E_ALL);
+
+
+function load_ticket_list($cue)
+{   
+
+    // Query to get user's department and mandant information
+    $contact_info_query = "SELECT 
+        mcd.main_mandant_id,
+        mcd.main_department_id
+    FROM 
+        main_contact_department mcd
+    WHERE 
+        mcd.main_contact_id = " . $GLOBALS['main_contact']['id'];
+    
+    $contact_info_result = mysqli_query($GLOBALS['mysql_con'], $contact_info_query);
+    
+    $mandant_ids = [];
+    $department_ids = [];
+    
+    while ($contact_info = mysqli_fetch_assoc($contact_info_result)) {
+        if (!empty($contact_info['main_mandant_id']) && !in_array($contact_info['main_mandant_id'], $mandant_ids)) {
+            $mandant_ids[] = $contact_info['main_mandant_id'];
+        }
+        
+        if (!empty($contact_info['main_department_id']) && !in_array($contact_info['main_department_id'], $department_ids)) {
+            $department_ids[] = $contact_info['main_department_id'];
+        }
+    } 
+    
+    // For debugging
+    // echo "User Mandant IDs: " . implode(', ', $mandant_ids) . "<br>";
+    // echo "User Department IDs: " . implode(', ', $department_ids) . "<br>";
+
+    // Store the result in contact_info for compatibility with existing code
+    $contact_info = [
+        'mandant_ids' => implode(', ', $mandant_ids),
+        'department_ids' => implode(', ', $department_ids)
+    ];
+
+    $join = "";
+    $additional_joins = "";
+    $additional_where = "";
+    if (isset($cue)) {
+        switch ($cue) {
+            case '1000': // Meine offenen und in bearbeitung Tickets
+                $where = " WHERE sender_id = " . $GLOBALS['main_contact']['id'] . " AND current_state != 4";
+                break;
+            case '1500': // Meine offenen und in bearbeitung Tickets
+                $where = " WHERE receiver_id = " . $GLOBALS['main_contact']['id'] . " AND current_state != 4";
+                break;
+                
+            case '2000': // Offene Tickets der Abteilung
+                // $join = " LEFT JOIN main_contact_department ON main_contact_department.main_contact_id = main_tickets.receiver_id";
+                // $where = " WHERE current_state != 4 AND (main_contact_department.main_mandant_id =" . $GLOBALS['main_contact']['master_mandant_id'] . " OR main_tickets_category.main_mandant_id = " . $GLOBALS['main_contact']['master_mandant_id'] . ")";
+                $where = " WHERE 1=1 and current_state != 4 and receiver_id = 0";
+                // Only add these joins for case 2000
+                // $additional_joins = "
+                //     -- Category contact, department, mandant joins
+                //     LEFT JOIN main_tickets_category_contact cat_contact 
+                //         ON main_tickets.main_ticket_category_id = cat_contact.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subcategory_id = 0
+                //         AND main_tickets.main_ticket_subsubcategory_id = 0
+                //     LEFT JOIN main_tickets_category_department cat_dept 
+                //         ON main_tickets.main_ticket_category_id = cat_dept.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subcategory_id = 0
+                //         AND main_tickets.main_ticket_subsubcategory_id = 0
+                //     LEFT JOIN main_tickets_category_mandant cat_mandant 
+                //         ON main_tickets.main_ticket_category_id = cat_mandant.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subcategory_id = 0
+                //         AND main_tickets.main_ticket_subsubcategory_id = 0
+                        
+                //     -- Subcategory contact, department, mandant joins
+                //     LEFT JOIN main_tickets_category_contact subcat_contact 
+                //         ON main_tickets.main_ticket_subcategory_id = subcat_contact.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subcategory_id != 0
+                //         AND main_tickets.main_ticket_subsubcategory_id = 0
+                //     LEFT JOIN main_tickets_category_department subcat_dept 
+                //         ON main_tickets.main_ticket_subcategory_id = subcat_dept.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subcategory_id != 0
+                //         AND main_tickets.main_ticket_subsubcategory_id = 0
+                //     LEFT JOIN main_tickets_category_mandant subcat_mandant 
+                //         ON main_tickets.main_ticket_subcategory_id = subcat_mandant.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subcategory_id != 0
+                //         AND main_tickets.main_ticket_subsubcategory_id = 0
+                        
+                //     -- Subsubcategory contact, department, mandant joins
+                //     LEFT JOIN main_tickets_category_contact subsubcat_contact 
+                //         ON main_tickets.main_ticket_subsubcategory_id = subsubcat_contact.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subsubcategory_id != 0
+                //     LEFT JOIN main_tickets_category_department subsubcat_dept 
+                //         ON main_tickets.main_ticket_subsubcategory_id = subsubcat_dept.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subsubcategory_id != 0
+                //     LEFT JOIN main_tickets_category_mandant subsubcat_mandant 
+                //         ON main_tickets.main_ticket_subsubcategory_id = subsubcat_mandant.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subsubcategory_id != 0
+                // ";
+                
+                // Only add these conditions for case 2000
+                // $additional_where = "
+                //     OR current_state != 4 AND (
+                //         -- For tickets with a category but no subcategory and no subsubcategory
+                //         main_tickets.main_ticket_subcategory_id = 0 AND 
+                //         main_tickets.main_ticket_subsubcategory_id = 0 AND (
+                //             cat_contact.main_contact_id = " . $GLOBALS['main_contact']['id'] . " OR
+                //             cat_dept.main_department_id IN (" . ($contact_info['department_ids'] ?: "0") . ") OR
+                //             cat_mandant.main_mandant_id IN (" . ($contact_info['mandant_ids'] ?: "0") . ")
+                //         )
+                //     ) OR current_state != 4 AND (
+                //         -- For tickets with a subcategory but no subsubcategory
+                //         main_tickets.main_ticket_subcategory_id != 0 AND 
+                //         main_tickets.main_ticket_subsubcategory_id = 0 AND (
+                //             subcat_contact.main_contact_id = " . $GLOBALS['main_contact']['id'] . " OR
+                //             subcat_dept.main_department_id IN (" . ($contact_info['department_ids'] ?: "0") . ") OR
+                //             subcat_mandant.main_mandant_id IN (" . ($contact_info['mandant_ids'] ?: "0") . ")
+                //         )
+                //     ) OR current_state != 4 AND (
+                //         -- For tickets with a subsubcategory (ignore category and subcategory)
+                //         main_tickets.main_ticket_subsubcategory_id != 0 AND (
+                //             subsubcat_contact.main_contact_id = " . $GLOBALS['main_contact']['id'] . " OR
+                //             subsubcat_dept.main_department_id IN (" . ($contact_info['department_ids'] ?: "0") . ") OR
+                //             subsubcat_mandant.main_mandant_id IN (" . ($contact_info['mandant_ids'] ?: "0") . ")
+                //         )
+                //     )
+                // ";
+                break;
+                
+            case '2500': // Offene Tickets der Abteilung
+                // $join = " LEFT JOIN main_contact_department ON main_contact_department.main_contact_id = main_tickets.receiver_id";
+                // $where = " WHERE current_state != 4 AND (main_contact_department.main_mandant_id =" . $GLOBALS['main_contact']['master_mandant_id'] . " OR main_tickets_category.main_mandant_id = " . $GLOBALS['main_contact']['master_mandant_id'] . ")";
+                $where = " WHERE 1=1 and current_state != 4";
+                // Only add these joins for case 2000
+                // $additional_joins = "
+                //     -- Category contact, department, mandant joins
+                //     LEFT JOIN main_tickets_category_contact cat_contact 
+                //         ON main_tickets.main_ticket_category_id = cat_contact.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subcategory_id = 0
+                //         AND main_tickets.main_ticket_subsubcategory_id = 0
+                //     LEFT JOIN main_tickets_category_department cat_dept 
+                //         ON main_tickets.main_ticket_category_id = cat_dept.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subcategory_id = 0
+                //         AND main_tickets.main_ticket_subsubcategory_id = 0
+                //     LEFT JOIN main_tickets_category_mandant cat_mandant 
+                //         ON main_tickets.main_ticket_category_id = cat_mandant.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subcategory_id = 0
+                //         AND main_tickets.main_ticket_subsubcategory_id = 0
+                        
+                //     -- Subcategory contact, department, mandant joins
+                //     LEFT JOIN main_tickets_category_contact subcat_contact 
+                //         ON main_tickets.main_ticket_subcategory_id = subcat_contact.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subcategory_id != 0
+                //         AND main_tickets.main_ticket_subsubcategory_id = 0
+                //     LEFT JOIN main_tickets_category_department subcat_dept 
+                //         ON main_tickets.main_ticket_subcategory_id = subcat_dept.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subcategory_id != 0
+                //         AND main_tickets.main_ticket_subsubcategory_id = 0
+                //     LEFT JOIN main_tickets_category_mandant subcat_mandant 
+                //         ON main_tickets.main_ticket_subcategory_id = subcat_mandant.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subcategory_id != 0
+                //         AND main_tickets.main_ticket_subsubcategory_id = 0
+                        
+                //     -- Subsubcategory contact, department, mandant joins
+                //     LEFT JOIN main_tickets_category_contact subsubcat_contact 
+                //         ON main_tickets.main_ticket_subsubcategory_id = subsubcat_contact.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subsubcategory_id != 0
+                //     LEFT JOIN main_tickets_category_department subsubcat_dept 
+                //         ON main_tickets.main_ticket_subsubcategory_id = subsubcat_dept.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subsubcategory_id != 0
+                //     LEFT JOIN main_tickets_category_mandant subsubcat_mandant 
+                //         ON main_tickets.main_ticket_subsubcategory_id = subsubcat_mandant.main_tickets_category_id 
+                //         AND main_tickets.main_ticket_subsubcategory_id != 0
+                // ";
+                
+                // Only add these conditions for case 2000
+                // $additional_where = "
+                //     OR current_state != 4 AND (
+                //         -- For tickets with a category but no subcategory and no subsubcategory
+                //         main_tickets.main_ticket_subcategory_id = 0 AND 
+                //         main_tickets.main_ticket_subsubcategory_id = 0 AND (
+                //             cat_contact.main_contact_id = " . $GLOBALS['main_contact']['id'] . " OR
+                //             cat_dept.main_department_id IN (" . ($contact_info['department_ids'] ?: "0") . ") OR
+                //             cat_mandant.main_mandant_id IN (" . ($contact_info['mandant_ids'] ?: "0") . ")
+                //         )
+                //     ) OR current_state != 4 AND (
+                //         -- For tickets with a subcategory but no subsubcategory
+                //         main_tickets.main_ticket_subcategory_id != 0 AND 
+                //         main_tickets.main_ticket_subsubcategory_id = 0 AND (
+                //             subcat_contact.main_contact_id = " . $GLOBALS['main_contact']['id'] . " OR
+                //             subcat_dept.main_department_id IN (" . ($contact_info['department_ids'] ?: "0") . ") OR
+                //             subcat_mandant.main_mandant_id IN (" . ($contact_info['mandant_ids'] ?: "0") . ")
+                //         )
+                //     ) OR current_state != 4 AND (
+                //         -- For tickets with a subsubcategory (ignore category and subcategory)
+                //         main_tickets.main_ticket_subsubcategory_id != 0 AND (
+                //             subsubcat_contact.main_contact_id = " . $GLOBALS['main_contact']['id'] . " OR
+                //             subsubcat_dept.main_department_id IN (" . ($contact_info['department_ids'] ?: "0") . ") OR
+                //             subsubcat_mandant.main_mandant_id IN (" . ($contact_info['mandant_ids'] ?: "0") . ")
+                //         )
+                //     )
+                // ";
+                break;
+                
+            case '3000': // Alle geschlossenen Tickets
+                $join = " LEFT JOIN main_contact_department ON main_contact_department.main_contact_id = main_tickets.receiver_id";
+                $where = " WHERE main_tickets.current_state = 4 AND ((main_contact_department.main_mandant_id =" . $GLOBALS['main_contact']['master_mandant_id'] . " OR main_contact_department.main_mandant_id IS NULL) OR main_tickets.sender_id = " . $GLOBALS['main_contact']['id'] . " )";
+                break;
+            case '4000': // Alle Tickets ungefiltert
+                // Fix for case 4000 - set a valid WHERE clause that's always true
+                $where = " WHERE 1=1";
+                break;
+            case '5000': // Alle Tickets die Eskalieren (die zu lange offen/in Bearbeitung sind)
+                $where = " WHERE due_date <> '0000-00-00' AND due_date < CURDATE() AND current_state IN (2, 3)";
+                break;
+            case '6000': // Alle Tickets die Eskalieren (die zu lange offen/in Bearbeitung sind)
+                $join = " LEFT JOIN main_contact_department ON main_contact_department.main_contact_id = main_tickets.receiver_id";
+                $where = " WHERE receiver_id = 0 ";
+                // $where = " WHERE receiver_id = 0 AND main_contact_department.main_mandant_id =".$GLOBALS['main_contact']['master_mandant_id'];
+                break;
+
+            default:
+                break;
+        }
+    } else {
+        $where = " WHERE (receiver_id = " . $GLOBALS['main_contact']['id'] . " OR sender_id = " . $GLOBALS['main_contact']['id'] . " ) AND current_state != 4";
+    }
+    
+    $query = "SELECT DISTINCT
+    main_tickets.*,
+    main_tickets_category.description AS 'category_description',
+    COALESCE(main_tickets_subsubcategory.escalation_state, main_tickets_subcategory.escalation_state, main_tickets_category.escalation_state) AS 'escalation_state',
+    individual_state.description AS 'individual_state_description', 
+    main_tickets_subcategory.description AS 'subcategory_description',
+    main_tickets_subsubcategory.description AS 'subsubcategory_description',
+    receiver.name AS 'receiver',
+    sender.name AS 'sender',
+
+    main_tickets_state.description AS 'state', 
+    DATE_ADD(main_tickets.creation_date, INTERVAL COALESCE(main_tickets_subsubcategory.escalation_state, main_tickets_subcategory.escalation_state, main_tickets_category.escalation_state) DAY) AS 'escalation' 
+    FROM 
+        main_tickets 
+        " . $join . " 
+        LEFT JOIN main_contact AS receiver ON receiver.id = main_tickets.receiver_id 
+        LEFT JOIN main_contact AS sender ON sender.id = main_tickets.sender_id 
+        LEFT JOIN main_tickets_status AS individual_state ON individual_state.id = main_tickets.individual_state 
+        LEFT JOIN main_tickets_category ON main_tickets.main_ticket_category_id = main_tickets_category.id 
+        LEFT JOIN main_tickets_category AS main_tickets_subcategory ON main_tickets.main_ticket_subcategory_id = main_tickets_subcategory.id 
+        LEFT JOIN main_tickets_category AS main_tickets_subsubcategory ON main_tickets.main_ticket_subsubcategory_id = main_tickets_subsubcategory.id 
+        LEFT JOIN main_tickets_state ON main_tickets.current_state = main_tickets_state.id 
+        " . $additional_joins . "
+    WHERE
+        (" . substr($where, 7) . ")
+        " . $additional_where . "
+    ORDER BY 
+    ticket_no DESC;";
+    // var_dump($query);
+    
+    $result = @mysqli_query($GLOBALS['mysql_con'], $query);
+
+    while ($row = @mysqli_fetch_array($result)) {
+        // var_dump($row);
+        if ($cue == 2000) {
+            if (checkUserPermission($row, $contact_info) == false) {
+               continue; // Skip this row if the user doesn't have permission
+            }
+        }
+        // var_dump("-----");
+        // print_r($row);
+        $unread = "";
+        $query2 = "SELECT * FROM main_tickets_notification 
+        WHERE main_ticket_id = " . $row['id'] . " AND main_contact_id = " . $GLOBALS['main_contact']['id'] . " AND viewed = 0";
+        // var_dump($query2);
+        $result2 = @mysqli_query($GLOBALS['mysql_con'], $query2);
+        $viewed = @mysqli_num_rows($result2);
+        if ($viewed != 0) {
+            $unread = '<i class="fa-solid fa-circle-exclamation"></i>';
+        }
+        $creation_date = new DateTime($row['creation_date']);
+        $last_action = new DateTime($row['last_action_date']);
+        $escalation = new DateTime($row['escalation']);
+        $now = new DateTime(); // Aktuelles Datum und Uhrzeit
+        $escalated = "";
+        if ($escalation < $now && (isset($row['escalation_state']) && $row['escalation_state'] != "0")) {
+            $escalated = "escalated";
+        }
+        ?>
+        <tr id="item_<?= $row['id'] ?>" class='list_item <?= $escalated ?>' data-checked="false" data-inputname="input_id"
+            data-action="edit" data-inputid="<?= encryptId($row['id']) ?>">
+            <td><?= $unread ?></td>
+            <td class=ticket_numb><?= $row['ticket_no'] ?></td>
+            <td>
+                <div class="status_container">
+                    <span class="<?= $row['state'] ?>"><?= $row['state'] ?></span>
+                    <?php if (!empty($row['individual_state_description'])): ?>
+                        <span class="individual_state_span"><?= $row['individual_state_description'] ?></span>
+                    <?php endif; ?>
+                </div>
+            </td>
+            <td><?= "1. " . $row['category_description'] . "<br>"?>
+                <?= !empty($row['subcategory_description']) ? "2. " . $row['subcategory_description'] . "<br>" : '' ?>
+                <?= !empty($row['subsubcategory_description']) ? "3. " . $row['subsubcategory_description'] : '' ?>
+            </td>
+            <td><?= $row['description'] ?></td>
+            <td><?= $row['sender'] ?></td>
+
+            <td><?= $row['receiver'] ?></td>
+            <td><?= $creation_date->format('d.m.y H:i') ?></td>
+            <td><?= $last_action->format('d.m.y H:i') ?></td>
+            <td>
+                <?php 
+                if ($row['due_date'] != "0000-00-00") {
+                    // var_dump($due_date);
+                    $due_date = new DateTime($row['due_date']);
+                    if ($due_date > $now) {
+                        echo $due_date->format('d.m.y');
+                    } else {
+                        echo '<span class="overdue">' . $due_date->format('d.m.y') . '</span>';
+                    }
+                } else {
+                    echo '--.--.--';
+                }
+                ?>
+            </td>
+            <td><?php
+                $now = new DateTime(); // Current date and time
+                $creation = clone $creation_date; // Clone to avoid modifying the original
+                $interval = $now->diff($creation);
+                
+                if ($interval->y > 0) {
+                    echo $interval->y . ' Jahre, ' . $interval->m . ' Monate';
+                } elseif ($interval->m > 0) {
+                    echo $interval->m . ' Monate, ' . $interval->d . ' Tage';
+                } elseif ($interval->d > 0) {
+                    echo $interval->d . ' Tage, ' . $interval->h . ' Std';
+                } elseif ($interval->h > 0) {
+                    echo $interval->h . ' Std, ' . $interval->i . ' Min';
+                } else {
+                    echo $interval->i . ' Minuten';
+                }
+            ?></td>
+
+                
+
+            <?php if ($cue == 5000) { ?>
+                <td>
+                    <?php if (isset($row['escalation_state']) && $row['escalation_state'] != "0") {
+                        echo $escalation->format('d.m.y H:i');
+                    }
+                    ?>
+                </td>
+            <?php } ?>
+            <?php if ($cue == 7000 || $cue == 8000) { ?>
+                <td>
+                    <?php
+                    $supplierQuery = "SELECT s.description 
+                      FROM main_ticket_suplier l 
+                      LEFT JOIN main_tickets_supliers s ON l.main_ticket_suplier_id = s.id 
+                      WHERE l.main_ticket_id = " . (int) $row['id'];
+                    $supplierResult = mysqli_query($GLOBALS['mysql_con'], $supplierQuery);
+                    ?>
+                    <div class="suppliers">
+                        <?php
+                        while ($supplier = mysqli_fetch_assoc($supplierResult)) {
+                            echo '<span class="ticket_supplier">' . htmlspecialchars($supplier['description']) . '</span> ';
+                        }
+                        ?>
+                    </div>
+                </td>
+
+            <?php } ?>
+        </tr>
+        <?php
+    }
+}
+
+function checkUserPermission($row, $contact_info) {
+    $category_keys = [
+        'main_ticket_subsubcategory_id',
+        'main_ticket_subcategory_id',
+        'main_ticket_category_id'
+    ];
+
+    foreach ($category_keys as $key) {
+        if (isset($row[$key]) && $row[$key] != 0) {
+            $category_id = $row[$key];
+
+            // 1. Direct contact match
+            $contacts = getContactsByCategory($category_id);
+            if (in_array($GLOBALS['main_contact']['id'], $contacts)) {
+                
+                return true;
+            }
+
+            // 2. Department and mandant matching
+            $departments = getDepartmentsByCategory($category_id);
+            $mandants = getMandantsByCategory($category_id);
+            // var_dump($mandants);
+            // var_dump($departments);
+            // var_dump($mandants);
+            // $userDepartments = array_map('trim', explode(',', $contact_info['department_ids']));
+            // $userMandants = array_map('trim', explode(',', $contact_info['mandant_ids']));
+            
+            // $hasDepartments = !empty($departments) && $departments != [0];
+            // $hasMandants = !empty($mandants) && $mandants != [0];
+
+            // $departmentMatch = !$hasDepartments || count(array_intersect($userDepartments, $departments)) > 0;
+            // $mandantMatch = !$hasMandants || count(array_intersect($userMandants, $mandants)) > 0;
+            // // Check if the user has access to the department and mandant
+            // if ($departmentMatch && $mandantMatch) {
+            //     return true;
+            // } 
+
+            // 3. Check if the user has access to the department and mandant
+            // $array_dep_mand = [];
+            // foreach ($departments as $department) {
+            //     foreach ($mandants as $mandant) {
+            //         $dep_mand_bind = [
+            //             'department' => $department,
+            //             'mandant' => $mandant
+            //         ];
+            //         $array_dep_mand[] = $dep_mand_bind;
+            //     }
+            // }
+
+
+            if (empty($departments) and empty($mandants)){
+                return false;
+            } else if (empty($mandants)) {
+                $query = "SELECT * FROM main_contact_department WHERE main_contact_id = " . $GLOBALS['main_contact']['id'] . " 
+                AND main_department_id IN (" . implode(',', $departments) . ")";
+            } else if (empty($departments)) {
+                $query = "SELECT * FROM main_contact_department WHERE main_contact_id = " . $GLOBALS['main_contact']['id'] . " 
+                AND main_department_id IN (" . implode(',', $departments) . ")";
+            } else {
+                $query = "SELECT * FROM main_contact_department WHERE main_contact_id = " . $GLOBALS['main_contact']['id'] . " AND main_mandant_id IN (" . implode(',', $mandants) . ") AND main_department_id IN (" . implode(',', $departments) . ")";
+            }
+
+            // var_dump($query);
+
+            // var_dump($query);
+            $result = mysqli_query($GLOBALS['mysql_con'], $query);
+
+            
+
+            if (mysqli_num_rows($result) > 0) {
+                return true;
+            }
+
+            return false;
+            // If we checked one level and didn't find a match - don't exit, continue to the next one
+        }
+    }
+
+    return false;
+}
+
+
+
+
+// 1000: Meine offenen und in Bearbeitung Tickets
+$query_count_1000 = "SELECT COUNT(*) FROM main_tickets WHERE (receiver_id = " . $GLOBALS['main_contact']['id'] . " OR sender_id = " . $GLOBALS['main_contact']['id'] . " ) AND current_state != 4";
+$result_1000 = mysqli_fetch_array(mysqli_query($GLOBALS['mysql_con'], $query_count_1000))[0];
+
+// 2000: Offene Tickets der Abteilung
+$query_count_2000 = "SELECT COUNT(DISTINCT main_tickets.id) 
+FROM main_tickets 
+LEFT JOIN main_contact_department ON main_contact_department.main_contact_id = main_tickets.receiver_id 
+LEFT JOIN main_tickets_category ON main_tickets.main_ticket_category_id = main_tickets_category.id
+WHERE current_state != 4 
+AND (
+    main_contact_department.main_mandant_id = " . $GLOBALS['main_contact']['master_mandant_id'] . " 
+    OR main_tickets_category.main_mandant_id = " . $GLOBALS['main_contact']['master_mandant_id'] . "
+)";
+$result_2000 = mysqli_fetch_array(mysqli_query($GLOBALS['mysql_con'], $query_count_2000))[0];
+
+// 3000: Alle geschlossenen Tickets
+$query_count_3000 = "SELECT COUNT(*) FROM main_tickets WHERE current_state = 4";
+$result_3000 = mysqli_fetch_array(mysqli_query($GLOBALS['mysql_con'], $query_count_3000))[0];
+
+// 4000: Alle Tickets ungefiltert
+$query_count_4000 = "SELECT COUNT(*) FROM main_tickets";
+$result_4000 = mysqli_fetch_array(mysqli_query($GLOBALS['mysql_con'], $query_count_4000))[0];
+
+// 5000: Alle eskalierenden Tickets (zu lange offen/in Bearbeitung)
+$query_count_5000 = "SELECT COUNT(*) 
+FROM main_tickets 
+LEFT JOIN main_tickets_category ON main_tickets.main_ticket_category_id = main_tickets_category.id 
+LEFT JOIN main_tickets_category AS main_tickets_subcategory ON main_tickets.main_ticket_subcategory_id = main_tickets_subcategory.id 
+WHERE DATE_ADD(main_tickets.creation_date, INTERVAL COALESCE(main_tickets_subcategory.escalation_state, main_tickets_category.escalation_state) DAY) < NOW() 
+AND main_tickets.current_state IN (2, 3)";
+$result_5000 = mysqli_fetch_array(mysqli_query($GLOBALS['mysql_con'], $query_count_5000))[0];
+
+// 6000: Alle nicht zugewiesenen Tickets
+$query_count_6000 = "SELECT COUNT(*) FROM main_tickets WHERE receiver_id = 0";
+$result_6000 = mysqli_fetch_array(mysqli_query($GLOBALS['mysql_con'], $query_count_6000))[0];
+
+// 7000: // Alle Tickets die im Bereich Einkauf sind (holen wir über main_mandant_id aus main_tickets_category = 15)
+$query_count_7000 = "SELECT COUNT(*) 
+FROM main_tickets 
+LEFT JOIN main_tickets_category ON main_tickets.main_ticket_category_id = main_tickets_category.id 
+LEFT JOIN main_tickets_category AS main_tickets_subcategory ON main_tickets.main_ticket_subcategory_id = main_tickets_subcategory.id 
+WHERE main_tickets_category.main_mandant_id = 15 
+   OR main_tickets_subcategory.main_mandant_id = 15 AND main_tickets.current_state != 4";
+$result_7000 = mysqli_fetch_array(mysqli_query($GLOBALS['mysql_con'], $query_count_7000))[0];
+
+// 8000: // Alle Tickets die im Bereich Einkauf sind (holen wir über main_mandant_id aus main_tickets_category = 15)
+$query_count_8000 = "SELECT COUNT(*) 
+FROM main_tickets 
+LEFT JOIN main_tickets_category ON main_tickets.main_ticket_category_id = main_tickets_category.id 
+LEFT JOIN main_tickets_category AS main_tickets_subcategory ON main_tickets.main_ticket_subcategory_id = main_tickets_subcategory.id 
+WHERE main_tickets_category.main_mandant_id = 15 
+   OR main_tickets_subcategory.main_mandant_id = 15 AND main_tickets.current_state = 4";
+$result_8000 = mysqli_fetch_array(mysqli_query($GLOBALS['mysql_con'], $query_count_8000))[0];
+?>
+
+<link rel="stylesheet" href="/module/ticketcenter/css/repair.css">
+<form action="" id="<?= $formname ?>" name="<?= $formname ?>" method="post">
+    <!-- DataTables -->
+    <!-- <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/fomantic-ui/2.9.2/semantic.min.css" /> -->
+    <link rel="stylesheet" href="https://cdn.datatables.net/searchbuilder/1.8.0/css/searchBuilder.dataTables.css" />
+    <link rel="stylesheet" href="https://cdn.datatables.net/2.0.2/css/dataTables.semanticui.css" />
+    <link rel="stylesheet" href="https://cdn.datatables.net/responsive/3.0.0/css/responsive.semanticui.css" />
+    <script src="https://code.jquery.com/jquery-3.7.1.js"></script>
+
+    <link
+        href="https://cdn.datatables.net/v/se/jszip-3.10.1/dt-2.0.2/af-2.7.0/b-3.0.1/b-colvis-3.0.1/b-html5-3.0.1/b-print-3.0.1/cr-2.0.0/date-1.5.2/fc-5.0.0/fh-4.0.1/kt-2.12.0/r-3.0.0/rg-1.5.0/rr-1.5.0/sc-2.4.1/sb-1.7.0/sp-2.3.0/sl-2.0.0/sr-1.4.0/datatables.min.css"
+        rel="stylesheet">
+    <script src="https://cdnjs.cloudflare.com/ajax/libs/fomantic-ui/2.9.2/semantic.min.js"></script>
+    <script src="https://cdnjs.cloudflare.com/ajax/libs/moment.js/2.29.2/moment.min.js"></script>
+    <script src="https://cdn.datatables.net/datetime/1.5.2/js/dataTables.dateTime.min.js"></script>
+    <script src="https://cdn.datatables.net/searchbuilder/1.8.0/js/searchBuilder.dataTables.js"></script>
+    <script src="https://cdn.datatables.net/searchbuilder/1.8.0/js/dataTables.searchBuilder.js"></script>
+    <script
+        src="https://cdn.datatables.net/v/se/jszip-3.10.1/dt-2.0.2/af-2.7.0/b-3.0.1/b-colvis-3.0.1/b-html5-3.0.1/b-print-3.0.1/cr-2.0.0/date-1.5.2/fc-5.0.0/fh-4.0.1/kt-2.12.0/r-3.0.0/rg-1.5.0/rr-1.5.0/sc-2.4.1/sb-1.7.0/sp-2.3.0/sl-2.0.0/sr-1.4.0/datatables.min.js"></script>
+    <script src="https://cdn.datatables.net/2.0.2/js/dataTables.semanticui.js"></script>
+    <script src="https://cdn.datatables.net/responsive/3.0.0/js/dataTables.responsive.js"></script>
+    <script src="https://cdn.datatables.net/responsive/3.0.0/js/responsive.semanticui.js"></script>
+    <script src="https://cdn.datatables.net/buttons/3.0.2/js/dataTables.buttons.js"></script>
+    <script src="https://cdn.datatables.net/buttons/3.0.2/js/buttons.semanticui.js"></script>
+    <script src="https://cdnjs.cloudflare.com/ajax/libs/jszip/3.10.1/jszip.min.js"></script>
+    <script src="https://cdnjs.cloudflare.com/ajax/libs/pdfmake/0.2.7/vfs_fonts.js"></script>
+    <script src="https://cdn.datatables.net/buttons/3.0.2/js/buttons.html5.min.js"></script>
+    <script src="https://cdnjs.cloudflare.com/ajax/libs/pdfmake/0.2.7/pdfmake.min.js"></script>
+
+
+    <div class="loading" aria-busy="true"></div>
+    <input type='hidden' class='selected_linklist_row' name='input_id' value=''>
+    <div class="toolbar">
+        <div class="container">
+            <!-- <div class="right_toolbar">
+                <a role="button" class="secondary" href="?cue=1000">
+                    Meine Tickets <span class="badge">(<?= $result_1000 ?>)</span>
+                </a>
+                <a role="button" class="secondary" href="?cue=2000">
+                    Abteilungstickets <span class="badge">(<?= $result_2000 ?>)</span>
+                </a>
+                <a role="button" class="secondary" href="?cue=3000">
+                    Archiv <span class="badge">(<?= $result_3000 ?>)</span>
+                </a>
+
+                <?php if (get_permission_state('all_tickets', $GLOBALS['main_contact']['master_mandant_id'], $GLOBALS['main_contact']['id']) == 1) { ?>
+                    <a role="button" class="secondary" href="?cue=4000">
+                        Alle Tickets <span class="badge">(<?= $result_4000 ?>)</span>
+                    </a>
+                <?php } ?>
+
+                <?php if (get_permission_state('escalated_tickets', $GLOBALS['main_contact']['master_mandant_id'], $GLOBALS['main_contact']['id']) == 1) { ?>
+                    <a role="button" class="secondary" href="?cue=5000">
+                        Eskalierte Tickets <span class="badge">(<?= $result_5000 ?>)</span>
+                    </a>
+                <?php } ?>
+
+                <?php if (get_permission_state('all_tickets', $GLOBALS['main_contact']['master_mandant_id'], $GLOBALS['main_contact']['id']) == 1) { ?>
+                    <a role="button" class="secondary" href="?cue=6000">
+                        Nicht zugewiesene Tickets <span class="badge">(<?= $result_6000 ?>)</span>
+                    </a>
+                <?php } ?>
+            </div> -->
+            <div class="right_toolbar">
+                <a role="button" class="secondary" href="?cue=1000">
+                    Von mir erstellt <span class="badge"></span>
+                </a>
+                <a role="button" class="secondary" href="?cue=1500">
+                    Zu bearbeitende Tickets <span class="badge"></span>
+                </a>
+                <a role="button" class="secondary" href="?cue=2000">
+                    Ticket Pool <span class="badge"></span>
+                </a>
+                <a role="button" class="secondary" href="?cue=2500">
+                    Ticket Übersicht <span class="badge"></span>
+                </a>
+                <a role="button" class="secondary" href="?cue=3000">
+                    Archiv <span class="badge"></span>
+                </a>
+                <?php if (get_permission_state('all_tickets', $GLOBALS['main_contact']['master_mandant_id'], $GLOBALS['main_contact']['id']) == 1) { ?>
+                    <a role="button" class="secondary" href="?cue=4000">
+                        Alle Tickets <span class="badge"></span>
+                    </a>
+                <?php } ?>
+                <?php if (get_permission_state('escalated_tickets', $GLOBALS['main_contact']['master_mandant_id'], $GLOBALS['main_contact']['id']) == 1) { ?>
+                    <a role="button" class="secondary" href="?cue=5000">
+                        Eskalierte Tickets <span class="badge"></span>
+                    </a>
+                <?php } ?>
+
+                <?php if (get_permission_state('all_tickets', $GLOBALS['main_contact']['master_mandant_id'], $GLOBALS['main_contact']['id']) == 1) { ?>
+                    <a role="button" class="secondary" href="?cue=6000">
+                        Nicht zugewiesene Tickets <span class="badge"></span>
+                    </a>
+                <?php } ?>
+            </div>
+            <div class="left_toolbar">
+                <?php if (get_permission_state('all_tickets', $GLOBALS['main_contact']['master_mandant_id'], $GLOBALS['main_contact']['id']) == 1) {
+                    echo button("delete", "Löschen", $formname, "sendRequest('delete', true)");
+                } ?>
+                <a role="button" class="primary" href="?action=new">Ticket erstellen</a>
+            </div>
+        </div>
+    </div>
+    <section class="listform_content">
+        <div class="container">
+            <div class="titlebar">
+                <?php
+                if (isset($_GET["cue"])) {
+                    switch ($_GET["cue"]) {
+                        case 1000:
+                            $title = "Von mir erstellt";
+                            $description = "Meine eigenen Tickets";
+                            break;
+                        case 1500:
+                            $title = "Zu bearbeitende Tickets";
+                            $description = "Meine in Bearbeitung befindlichen Tickets";
+                            break;
+                        case 2000:
+                            $title = "Abteilungstickets";
+                            $description = "Alle laufenden Abteilungstickets";
+                            break;
+                        case 2500:
+                            $title = "Ticket Übersicht";
+                            $description = "Alle laufenden Tickets";
+                            break;
+                        case 3000:
+                            $title = "Archiv";
+                            $description = "Alle geschlossenen Abteilungstickets";
+                            break;
+                        case 4000:
+                            $title = "Alle Tickets";
+                            $description = "Alle laufenden und geschlossenen Tickets";
+                            break;
+                        case 5000:
+                            $title = "Eskalierte Tickets";
+                            $description = "Alle eskalierenden Tickets";
+                            break;
+                        case 6000:
+                            $title = "Nicht zugewiesene Tickets";
+                            $description = "Alle Tickets ohne aktuellen Bearbeiter";
+                            break;
+                        case 7000:
+                            $title = "Einkauf Tickets";
+                            $description = "Alle Tickets des Bereichs Einkauf";
+                            break;
+                        case 8000:
+                            $title = "Einkauf Tickets (Archiv)";
+                            $description = "Alle Tickets des Bereichs Einkauf";
+                            break;
+                        default:
+                            $title = "Tickets";
+                            $description = "Übersicht über Tickets";
+                            break;
+                    }
+                    ?>
+                    <hgroup>
+                        <h1><?php echo htmlspecialchars($title); ?></h1>
+                        <p><?php echo htmlspecialchars($description); ?></p>
+                    </hgroup>
+                    <?php
+                } else {
+                    ?>
+                    <hgroup>
+                        <h1>Ticketcenter</h1>
+                    </hgroup>
+                    <?php
+                }
+                ?>
+
+
+                <div>
+                    <!-- <div title="Datumsfilter"role="button" id="openDateFilter" class="outline"><i class="fa-solid fa-calendar-days"></i></div>
+                    <div title="Filter"role="button" id="openSearchBuilder" class="outline"><i class="fa-solid fa-filter"></i></div> -->
+                     <select name="select_categoty" id="">
+                        <option value="all">Alle Kategorien</option>
+                        <?php
+                        $query = "SELECT * FROM main_tickets_category ORDER BY description ASC";
+                        $result = mysqli_query($GLOBALS['mysql_con'], $query);
+                        while ($row = mysqli_fetch_array($result)) {
+                            echo '<option value="' . $row['description'] . '">' . htmlspecialchars($row['description']) . '</option>';
+                        }
+                        ?>
+                    </select>
+
+                    
+
+                    <input type="text" title="Suche..." placeholder="Suche..." id="listform_search">
+                </div>
+            </div>
+            <div class="date_filter_builder">
+                <div class="date_filter_builder_title_row">
+                    <div class="dtsb-title">Datumsfilter</div>
+                </div>
+                <div class="date_filter_builder_group">
+                    <label for="min">
+                        Datum von...
+                        <input placeholder="Datum von..." type="text" id="min" name="min">
+                    </label>
+                    <label for="max">
+                        Datum bis...
+                        <input placeholder="Datum bis..." type="text" id="max" name="max">
+                    </label>
+                </div>
+            </div>
+
+            <table id="ticket" class="ui celled table selectable linklist" style="width:100%">
+                <thead>
+                    <tr>
+                        <th></th>
+                        <th>Nr.</th>
+                        <th>Status</th>
+                        <th>Abteilung</th>
+                        <th>Beschreibung</th>
+                        <th>Ersteller</th>
+                        <th>Akt. Bearbeiter</th>
+                        <th>Erstellt</th>
+                        <th>Letzte Aktion</th>
+                        <th>Zu erledigen bis</th>
+                        <th>Geöffnet seit</th>
+                        
+                        <?php if ($_GET['cue'] == 5000) { ?>
+                            <th>Eskaliert am</th>
+                        <?php } ?>
+                    </tr>
+                </thead>
+                <tbody>
+                    <? load_ticket_list($_GET['cue']); ?>
+                </tbody>
+            </table>
+
+        </div>
+    </section>
+</form>
+
+<script>
+$('#ticket').DataTable({
+    info: false,
+    responsive: true,
+    pageLength: 20,
+    colReorder: false,
+    pagingType: 'simple_numbers',
+    lengthChange: false,
+    // lengthMenu: [10, 20, 50, 100],
+    paging: true,
+    sorting: 0,
+    language: {
+        url: '//cdn.datatables.net/plug-ins/2.0.2/i18n/de-DE.json',
+        searchPlaceholder: '',
+        search: '',
+        lengthMenu: 'Zeige _MENU_ Einträge',
+        paginate: {
+            next: '>',
+            previous: '<'
+        },
+        datetime: {
+            previous: 'Zurück',
+            next: 'Weiter',
+            months: ['Januar', 'Februar', 'März', 'April', 'Mai', 'Juni', 'Juli', 'August', 'September', 'Oktober', 'November', 'Dezember'],
+            weekdays: ['So', 'Mo', 'Di', 'Mi', 'Do', 'Fr', 'Sa'],
+            amPm: ['am', 'pm'],
+            hours: 'Stunde',
+            minutes: 'Minute',
+            seconds: 'Sekunde',
+            unknown: '-'
+        },
+        // searchBuilder: {
+        //     title: {
+        //         0: 'Filter',
+        //         _: 'Filters (%d)'
+        //     },
+        // }
+
+    },
+    layout: {
+        // top1: {
+        //     searchBuilder: {
+        //         greyscale: true
+        //     }
+        // },
+        topStart: 'pageLength',
+        topEnd: '',
+        bottomStart: {
+            buttons: [
+                {
+                    extend: 'collection',
+                    // split: ['copyHtml5', 'excelHtml5', 'csvHtml5', 'print']
+                    split: ['copyHtml5', 'excelHtml5', 'csvHtml5', 'print']
+                }
+            ]
+        },
+
+        bottomEnd: 'paging',
+    },
+    // drawCallback: function(settings) {
+    //     initLinklist();
+    // }
+});
+
+    var table = $('#ticket').DataTable();
+
+    // Ermöglicht das durchsuchen von Tabellen
+    $('#listform_search').keyup(function () {
+        table.search($(this).val()).draw();
+    })
+
+    var minDate, maxDate;
+
+    // Custom filtering function which will search data in column four between two values
+    DataTable.ext.search.push(function (settings, data, dataIndex) {
+        var min = minDate.val();
+        var max = maxDate.val();
+        var date = new Date(moment(data[1], 'DD.MM.YYYY'));
+
+        if (
+            (min === null && max === null) ||
+            (min === null && date <= max) ||
+            (min <= date && max === null) ||
+            (min <= date && date <= max)
+        ) {
+            return true;
+        }
+        return false;
+    });
+
+    // Create date inputs
+    minDate = new DateTime('#min', {
+        format: 'DD.MM.YYYY'
+    });
+    maxDate = new DateTime('#max', {
+        format: 'DD.MM.YYYY'
+    });
+
+    // Refilter the table
+    $('#min, #max').on('change', function () {
+        table.draw();
+    });
+    $(".list_item").click(function () {
+        // Hole die Datenattribute aus der geklickten Zeile
+        var inputId = $(this).data('inputid');
+
+        // Setze den Wert des versteckten Input-Feldes auf die inputid der geklickten Zeile
+        $('input[name="input_id"]').val(inputId);
+    });
+
+
+    $(window).on('load', function () {
+        $('.loading').hide();
+        $('.listform_content').show();
+    });
+
+    $(".list_item").dblclick(function () {
+        // Hole die Datenattribute aus der geklickten Zeile
+        var action = $(this).data('action');
+        var inputId = $(this).data('inputid');
+
+        // Erweitere die URL mit den Parametern
+        var newUrl = window.location.href.split('?')[0] + '?action=' + action + '&id=' + inputId;
+
+        // Aktualisiere die URL
+        window.location.href = newUrl;
+    });
+
+
+    // Funktion zum Öffnen/Schließen der Filter Search Groups vom DataTable
+    $('#openSearchBuilder').click(function () {
+        $(".dtsb-searchBuilder").toggle();
+        $(this).toggleClass("active")
+    });
+
+    // Funktion zum Öffnen/Schließen der Date Filter vom DataTable
+    $('#openDateFilter').click(function () {
+        $(".date_filter_builder").toggle();
+        $(this).toggleClass("active")
+    });
+
+    $(document).ready(function () {
+        // Hole den Wert des cue-Parameters aus der URL
+        const urlParams = new URLSearchParams(window.location.search);
+        const cue = urlParams.get('cue');
+
+        // Wenn ein cue-Wert vorhanden ist, füge die Klasse active zum passenden Button hinzu
+        if (cue) {
+            $(`a[href="?cue=${cue}"]`).addClass('active');
+        }
+    });
+
+    document.addEventListener('DOMContentLoaded', function () {
+        const urlParams = new URLSearchParams(window.location.search);
+        const cue = urlParams.get('cue');
+        if (cue) {
+            sessionStorage.setItem('lastCue', cue);
+        }
+    });
+
+
+    document.addEventListener('DOMContentLoaded', function () {
+
+    function filterByCategory() {
+        const selectedCategory = $('select[name="select_categoty"]').val();
+
+        console.log("Selected category:", selectedCategory);
+        const table = $('#ticket').DataTable();
+        
+        if (selectedCategory === 'all') {
+            // Zeige alle Zeilen
+            table.column(3).search('').draw();
+        } else {
+            // Filtere nach der ausgewählten Kategorie (Spalte 3 ist "Abteilung")
+            table.column(3).search(selectedCategory, true, false).draw();
+        }
+    }
+    
+    // Event Listener für die Kategorie-Auswahl
+    $('select[name="select_categoty"]').on('change', filterByCategory);
+
+});
+    
+             
+</script>

module/ticketcenter/views/ticketcenter/show_ticketcenter_listform.inc.php

@@ -1,4 +1,4 @@
-<script type="text/javascript" src="/mysyde/admin/admin.js"></script>
+<!-- <script type="text/javascript" src="/mysyde/admin/admin.js"></script> -->
 <?php
 $formname = "form_ticket_list";
 
@@ -519,7 +519,7 @@ WHERE main_tickets_category.main_mandant_id = 15
 $result_8000 = mysqli_fetch_array(mysqli_query($GLOBALS['mysql_con'], $query_count_8000))[0];
 ?>
 
-
+<link rel="stylesheet" href="/module/ticketcenter/css/repair.css">
 <form action="" id="<?= $formname ?>" name="<?= $formname ?>" method="post">
     <!-- DataTables -->
     <!-- <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/fomantic-ui/2.9.2/semantic.min.css" /> -->
@@ -761,8 +761,8 @@ $('#ticket').DataTable({
     pageLength: 20,
     colReorder: false,
     pagingType: 'simple_numbers',
-    lengthChange: true,
+    lengthChange: false,
-    lengthMenu: [10, 20, 50, 100],
+    // lengthMenu: [10, 20, 50, 100],
     paging: true,
     sorting: 0,
     language: {

mysyde/common/classes/Adminmenu.php

@@ -246,19 +246,19 @@ class Adminmenu {
                     'subsites'     => array(
                         'category'      => array(
                             'name'         => $translation->get('category'),
-                            'include'               => MODULE_PATH . "ticketcenter/category.inc.php",
+                            'include'               => MODULE_PATH . "ticketcenter/views/category/category.inc.php",
                             'admin_start_parameter' => "",
                             'linklistmenu' => TRUE
                         ),
                         'process'      => array(
                             'name'         => $translation->get('Process'),
-                            'include'               => MODULE_PATH . "ticketcenter/process.inc.php",
+                            'include'               => MODULE_PATH . "ticketcenter/views/process/process.inc.php",
                             'admin_start_parameter' => "",
                             'linklistmenu' => TRUE
                         ),
                         'status'      => array(
                             'name'         => $translation->get('Status'),
-                            'include'               => MODULE_PATH . "ticketcenter/status.inc.php",
+                            'include'               => MODULE_PATH . "ticketcenter/views/status/status.inc.php",
                             'admin_start_parameter' => "",
                             'linklistmenu' => TRUE
                         )

mysyde/common/common_functions.inc.php

@@ -1,5 +1,5 @@
 <?
-require '../../vendor/autoload.php';
+require_once(__DIR__ . '/../../vendor/autoload.php');
 use Smalot\PdfParser\Parser;
 // use React\EventLoop\Factory;
 // use React\Promise\Promise;

mysyde/intranet/admin/edit_contact.inc.php

@@ -494,12 +494,12 @@ function load_mandant_list_new($contact){
             <td><?= input_select_from_sql("", "input_role_".$i, $query_role, $role, FALSE, FALSE, "", TRUE); ?></td>
             <td style="display: none;"><?= input("", "input_phone_no_".$i, "text", $phone, 100); ?></td>
             <td style="display: none;"><?= input("", "input_email_".$i, "text", $email, 100); ?></td>
-            <!-- <?php if ($GLOBALS['admin_user']['control_permissions'] == 1){?>
+            <?php if ($GLOBALS['admin_user']['control_permissions'] == 1){?>
-                <td><button class="pop_up_button svg_button" title="Berechtigung ändern" data-popup-id="popup-mandant-<?= $mandant_id?>" ><svg xmlns="http://www.w3.org/2000/svg" width="28.8" height="35.25" viewBox="0 0 28.8 35.25">
+                <td><button class="pop_up_button svg_button" title="Berechtigung ändern" data-popup-id="popup-mandant-<?= $mandant?>" ><svg xmlns="http://www.w3.org/2000/svg" width="28.8" height="35.25" viewBox="0 0 28.8 35.25">
                     <path id="shield-security" d="M14.4.375l14.4,6.45v9.6a19.876,19.876,0,0,1-4.125,12.188A17.908,17.908,0,0,1,14.4,35.625,17.912,17.912,0,0,1,4.125,28.612,19.875,19.875,0,0,1,0,16.425v-9.6ZM14.4,18V3.9L3.225,8.85V18H14.4V32.325a15.292,15.292,0,0,0,7.5-5.4A17.845,17.845,0,0,0,25.575,18Z" transform="translate(0 -0.375)"/></svg>
                     </button>
                 </td>
-            <?php } ?> -->
+            <?php } ?>
         </tr>
     <?php 
     }