fs
d472026df4
Add a new "Domains" page to the helpdesk module that fetches domain data from the FS_Contract_Domains OData endpoint and enriches each domain with its contract type (PI_Header_Type) by joining with FS_Contract_Lines_Test where Type = 'Domain'. New files: - domains/index().php, index(default).phtml, filter-schema.php — list page - domains-data().php — data endpoint with PHP-side filtering/sorting - helpdesk-domains-index.js — Grid.js via initStandardListPage() Gateway additions: - listDomains() — fetch all contract domains - listDomainContractLines() — fetch domain-type contract lines for type lookup Sidebar restructured into three collapsible groups (Lookup, Monitoring, Administration) with per-group icons and color coding, matching the core admin panel pattern. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
361 lines
17 KiB
JSON
361 lines
17 KiB
JSON
{
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"Helpdesk": "Helpdesk",
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"Helpdesk settings": "Helpdesk settings",
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"Customers": "Customers",
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"Debtor search": "Debtor search",
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"Search debtors": "Search debtors",
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"Search by name or debtor number...": "Search by name or debtor number...",
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"Search": "Search",
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"Please provide a customer number": "Please provide a customer number",
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"Minimum 2 characters": "Minimum 2 characters",
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"Please enter at least 2 characters.": "Please enter at least 2 characters.",
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"No debtors found": "No debtors found",
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"Try a different search term.": "Try a different search term.",
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"Could not connect to Business Central.": "Could not connect to Business Central.",
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"BC connection is not configured.": "BC connection is not configured.",
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"BC connection is not configured. Please configure the connection in the settings.": "BC connection is not configured. Please configure the connection in the settings.",
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"BC connection is not configured": "BC connection is not configured",
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"Open settings": "Open settings",
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"Debtor No.": "Debtor No.",
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"Name": "Name",
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"City": "City",
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"Phone": "Phone",
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"E-Mail": "E-Mail",
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"Master data": "Master data",
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"Contacts": "Contacts",
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"Tickets": "Tickets",
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"Debtor details": "Debtor details",
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"Search name": "Search name",
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"Address": "Address",
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"Postal code": "Postal code",
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"Salesperson": "Salesperson",
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"No contacts found": "No contacts found",
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"No contacts are linked to this debtor in Business Central.": "No contacts are linked to this debtor in Business Central.",
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"No.": "No.",
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"Type": "Type",
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"Job title": "Job title",
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"No tickets found": "No tickets found",
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"No tickets are linked to this debtor in Business Central.": "No tickets are linked to this debtor in Business Central.",
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"Ticket No.": "Ticket No.",
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"Description": "Description",
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"Status": "Status",
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"Category": "Category",
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"Contact": "Contact",
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"Support": "Support",
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"Sales": "Sales",
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"Controlling": "Controlling",
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"Ticket": "Ticket",
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"Debtor": "Debtor",
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"Debtor not found": "Debtor not found",
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"Ticket not found": "Ticket not found",
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"Back to search": "Back to search",
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"Back": "Back",
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"Settings": "Settings",
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"Connection": "Connection",
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"Save": "Save",
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"Settings saved": "Settings saved",
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"Configuration incomplete": "Configuration incomplete",
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"OData Base URL": "OData Base URL",
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"Base URL without Company path segment": "Base URL without Company path segment",
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"Company name": "Company name",
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"BC company name (URL-encoded automatically)": "BC company name (URL-encoded automatically)",
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"Authentication": "Authentication",
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"Auth mode": "Auth mode",
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"Basic Auth": "Basic Auth",
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"OAuth2 (client credentials)": "OAuth2 (client credentials)",
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"Username": "Username",
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"Password": "Password",
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"Leave empty to keep current password": "Leave empty to keep current password",
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"Saved": "Saved",
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"Azure Tenant ID": "Azure Tenant ID",
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"Client ID": "Client ID",
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"Client Secret": "Client Secret",
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"Token endpoint URL": "Token endpoint URL",
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"Connection test": "Connection test",
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"Test connection": "Test connection",
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"Connection successful": "Connection successful",
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"Connection failed": "Connection failed",
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"Testing...": "Testing...",
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"Form expired, please try again": "Form expired, please try again",
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"OData Base URL must use HTTPS": "OData Base URL must use HTTPS",
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"Address & contact": "Address & contact",
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"Company": "Company",
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"Company details": "Company details",
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"Contact & dates": "Contact & dates",
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"Could not load contacts.": "Could not load contacts.",
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"Could not load tickets.": "Could not load tickets.",
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"Last activity": "Last activity",
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"Ticket details": "Ticket details",
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"Overview": "Overview",
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"Open tickets": "Open tickets",
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"All tickets": "All tickets",
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"All contacts": "All contacts",
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"Recent activity": "Recent activity",
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"Support info & master data": "Support info & master data",
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"Support type": "Support type",
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"Location": "Location",
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"No open tickets": "No open tickets",
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"No recent activity found.": "No recent activity found.",
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"Total tickets": "Total tickets",
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"Total contracts": "Total contracts",
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"Critical (>48h)": "Critical (>48h)",
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"Oldest open": "Oldest open",
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"Ticket list": "Ticket list",
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"Next actions": "Next actions",
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"System recommendations": "System recommendations",
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"Action": "Action",
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"Age (h)": "Age (h)",
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"No support actions required right now.": "No support actions are required right now.",
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"No system recommendations right now.": "No system recommendations right now.",
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"Contracts & products": "Contracts & products",
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"No contracts found for this customer.": "No contracts found for this customer.",
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"Contract No.": "Contract No.",
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"Product type": "Product type",
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"Next invoicing": "Next invoicing",
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"Amount": "Amount",
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"Active contracts": "Active contracts",
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"Could not load contracts.": "Could not load contracts.",
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"Escalations": "Escalations",
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"Escalations are not available yet.": "Escalations are not available yet.",
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"Escalated tickets": "Escalated tickets",
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"No escalated tickets right now.": "No escalated tickets right now.",
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"Could not load escalated tickets.": "Could not load escalated tickets.",
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"Escalation code": "Escalation code",
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"SLA target": "SLA target",
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"Overdue by": "Overdue by",
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"day": "day",
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"days": "days",
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"Ticket volume": "Ticket volume",
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"Close rate": "Close rate",
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"Avg. resolution": "Avg. resolution",
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"Open backlog": "Open tickets",
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"kpi_tooltip_close_rate": "Closed \u00f7 created tickets in period. Above 1\u00d7 = open ticket queue is shrinking.",
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"kpi_tooltip_resolution": "Median processing time of all tickets closed in the selected period.",
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"kpi_tooltip_backlog": "Current snapshot of all open tickets \u2013 independent of the selected period. Shows the pending queue.",
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"Backlog shrinking": "Queue shrinking",
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"Backlog growing": "Queue growing",
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"unassigned": "unassigned",
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"Ticket trend": "Ticket trend",
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"Support efficiency": "Support efficiency",
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"Contract metrics": "Contract metrics",
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"Risk assessment": "Risk assessment",
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"vs. prev. period": "vs. prev. period",
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"Low": "Low",
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"Medium": "Medium",
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"High": "High",
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"All checks passed": "All checks passed",
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"of": "of",
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"checks flagged": "checks flagged",
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"Limit": "Limit",
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"No controlling data available.": "No controlling data available.",
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"Resolution time": "Resolution time",
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"Oldest open ticket": "Oldest open ticket",
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"Unassigned": "Unassigned",
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"risk_desc_ticket_volume": "Change vs. previous period",
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"risk_desc_resolution_time": "Median time to close",
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"risk_desc_open_aging": "Since last activity",
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"risk_desc_unassigned": "Share of open tickets without assignee",
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"Ticket volume increase": "Ticket volume increase",
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"High avg. resolution time": "High avg. resolution time",
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"Open ticket aging": "Open ticket aging",
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"Unassigned ticket ratio": "Unassigned ticket ratio",
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"Could not load controlling dashboard.": "Could not load controlling dashboard.",
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"Avg. open age": "Avg. open age",
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"Without assignee": "Without assignee",
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"30 days": "30 days",
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"90 days": "90 days",
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"6 months": "6 months",
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"1 year": "1 year",
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"Escalation rate": "Escalation rate",
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"Threshold (%)": "Threshold (%)",
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"Threshold (hours)": "Threshold (hours)",
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"Controlling risk configuration was invalid. Defaults were applied.": "Controlling risk configuration was invalid. Defaults were applied.",
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"Open ticket without activity for": "Open ticket without activity for",
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"hours": "hours",
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"Open ticket without assigned support user": "Open ticket without assigned support user",
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"Follow up oldest open ticket": "Follow up oldest open ticket",
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"System recommendation configuration was invalid. Defaults were applied.": "System recommendation configuration was invalid. Defaults were applied.",
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"Maximum recommendations": "Maximum recommendations",
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"Rule templates": "Rule templates",
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"Enabled": "Enabled",
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"Priority": "Priority",
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"Thresholds": "Thresholds",
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"Escalation overdue": "Escalation overdue",
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"High-risk aging": "High-risk aging",
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"Unassigned open": "Unassigned open",
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"Stale open": "Stale open",
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"Customer backlog": "Open tickets for customer",
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"Minimum overdue (minutes)": "Minimum overdue (minutes)",
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"High-risk codes (comma separated)": "High-risk codes (comma separated)",
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"Minimum age (hours)": "Minimum age (hours)",
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"Minimum open tickets": "Minimum open tickets",
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"Escalation SLA exceeded by {overdue_hours}h ({escalation_code}).": "SLA exceeded by {overdue_hours}h ({escalation_code}) — escalate immediately or inform customer.",
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"High-risk ticket ({escalation_code}) is open for {age_hours}h.": "Critical ticket ({escalation_code}) open for {age_hours}h — review priority and ensure progress.",
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"Ticket is unassigned for {age_hours}h.": "Unassigned for {age_hours}h — assign to a team member urgently.",
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"No activity for {age_hours}h.": "No activity for {age_hours}h — check if customer is waiting for a response.",
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"Customer backlog: {open_tickets} open tickets.": "{open_tickets} open tickets — address oldest tickets first to reduce the queue.",
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"Created": "Created",
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"Loading...": "Loading...",
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"Refresh data": "Refresh data",
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"Mobile": "Mobile",
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"Activity": "Activity",
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"Activity timeline": "Activity timeline",
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"Message": "Message",
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"Status change": "Status change",
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"No activity found.": "No activity found.",
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"Could not load activity log.": "Could not load activity log.",
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"Communication history": "Communication history",
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"No communication found.": "No communication found.",
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"Could not load communication history.": "Could not load communication history.",
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"Live communication unavailable, showing activity fallback.": "Live communication unavailable, showing activity fallback.",
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"Ticket communication": "Ticket communication",
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"Last 5 tickets": "Last 5 tickets",
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"Last 10 tickets": "Last 10 tickets",
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"Some ticket communications could not be loaded completely.": "Some ticket communications could not be loaded completely.",
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"Unknown user": "Unknown user",
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"Unknown time": "Unknown time",
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"Source": "Source",
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"SOAP": "SOAP",
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"Activity fallback": "Activity fallback",
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"sent a message": "sent a message",
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"changed status": "changed status",
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"Forwarded": "forwarded the ticket",
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"attached a file": "attached a file",
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"logged an activity": "logged an activity",
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"on": "on",
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"Process": "Process",
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"All": "All",
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"Open": "Open",
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"In Progress": "In Progress",
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"Closed": "Closed",
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"Monthly volume": "Monthly volume",
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"Support hours": "Support hours",
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"Contract overview": "Contract overview",
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"No contract details available.": "No contract details available.",
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"Could not load sales dashboard.": "Could not load sales dashboard.",
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"Quantity": "Quantity",
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"Unit price": "Unit price",
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"Line amount": "Line amount",
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"Line state": "Line state",
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"Starting date": "Starting date",
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"Invoicing period": "Invoicing period",
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"positions": "positions",
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"per month": "per month",
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"Last invoicing": "Last invoicing",
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"Analysis": "Analysis",
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"New (30d)": "New (30d)",
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"Resolved (30d)": "Resolved (30d)",
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"Avg. age open": "Avg. age open",
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"vs. prev. 30d": "vs. prev. 30d",
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"net (30d)": "net (30d)",
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"critical": "critical",
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"Avg. contract value": "Avg. contract value",
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"of {total} total": "of {total} total",
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"in {days} days": "in {days} days",
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"largest": "largest",
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"Attention needed": "Attention needed",
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"Recommendations": "Recommendations",
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"Contract summary": "Contract summary",
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"Contract trend": "Contract trend",
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"New contracts": "New contracts",
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"Ended contracts": "Ended contracts",
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"active": "active",
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"ended": "ended",
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"Age": "Age",
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"Period": "Period",
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"Last 30 days": "Last 30 days",
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"Last 90 days": "Last 90 days",
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"Last 180 days": "Last 180 days",
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"Last 365 days": "Last 365 days",
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"Automation": "Automation",
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"Risk monitoring": "Risk monitoring",
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"rule_help_escalation_overdue": "Recommends action when SLA escalation deadlines are exceeded.",
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"rule_help_high_risk_aging": "Detects critical tickets with specific escalation codes that have been open too long.",
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"rule_help_unassigned_open": "Flags open tickets that are not assigned to any support agent.",
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"rule_help_stale_open": "Marks open tickets without recent activity for follow-up.",
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"rule_help_customer_backlog": "Warns when a customer has too many open tickets at once.",
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"rule_help_ticket_volume": "Triggers when ticket volume rises significantly compared to the previous period.",
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"rule_help_avg_resolution": "Warns when average resolution time exceeds the threshold.",
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"rule_help_open_aging": "Detects open tickets that have been without activity for too long.",
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"rule_help_unassigned_ratio": "Warns when too many open tickets lack an assigned agent.",
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"Automation configuration was invalid. Defaults were applied.": "Automation configuration was invalid. Defaults were applied.",
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"Advanced options": "Advanced options",
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"Min. overdue": "Min. overdue",
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"Min. age": "Min. age",
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"Min. open": "Min. open",
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"Team": "Team",
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"Team dashboard": "Team dashboard",
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"Team workload": "Team workload",
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"Support agent": "Support agent",
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"Critical (>48h open)": "Critical (>48h open)",
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"Avg. age (h)": "Avg. age (h)",
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"Resolved in period": "Resolved in period",
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"Not assigned": "Not assigned",
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"Could not load team dashboard.": "Could not load team dashboard.",
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"No team data available.": "No team data available.",
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"Top customers": "Top customers",
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"Top categories": "Top categories",
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"Current": "Current",
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"Performance": "Performance",
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"Historical": "Historical",
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"Queue": "Queue",
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"trend_tooltip_up": "More tickets received than resolved in the period — backlog is growing.",
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"trend_tooltip_down": "More tickets resolved than received in the period — backlog is shrinking.",
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"Download file": "Download file",
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"Trend based on last {days} days": "Trend based on last {days} days",
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"Trend": "Trend",
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"Risk radar": "Risk radar",
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"Risk score": "Risk score",
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"Risk traffic light logic": "Traffic light logic",
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"High risk (55-100)": "High risk (55-100)",
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"Medium risk (25-54)": "Medium risk (25-54)",
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"Low risk (0-24)": "Low risk (0-24)",
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"Score = weighted sum: Open pressure (35), Trend (30), SLA overdue (25), Inactivity (10).": "Score = weighted sum: Open pressure (35), Trend (30), SLA overdue (25), Inactivity (10).",
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"High risk": "High risk",
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"Medium risk": "Medium risk",
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"Low risk": "Low risk",
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"SLA overdue": "SLA overdue",
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"Net flow": "Net flow",
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"Open pressure": "Open pressure",
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"Inactivity": "Inactivity",
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"No risk data available.": "No risk data available.",
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"Could not load risk radar.": "Could not load risk radar.",
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"Data may be incomplete. Not all tickets could be loaded.": "Data may be incomplete. Not all tickets could be loaded.",
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"Why at risk": "Why at risk",
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"open": "open",
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"overdue": "overdue",
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"net": "net",
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"Search customers...": "Search customers...",
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"more than resolved": "more than resolved",
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"SLA breaches": "SLA breaches",
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"Oldest ticket": "Oldest ticket",
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"General connection": "General connection",
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"Tenant connection": "Tenant connection",
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"Configuration source": "Configuration source",
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"Use tenant-specific configuration": "Use tenant-specific configuration",
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"When enabled, this tenant uses its own BC connection instead of the global configuration.": "When enabled, this tenant uses its own BC connection instead of the global configuration.",
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"This tenant inherits the global configuration. Enable the toggle above to use tenant-specific settings.": "This tenant inherits the global configuration. Enable the toggle above to use tenant-specific settings.",
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"Tenant settings saved": "Tenant settings saved",
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"Token endpoint must use HTTPS": "Token endpoint must use HTTPS",
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"The current tenant uses its own configuration. Changes here only affect tenants without a tenant-specific connection.": "The current tenant uses its own configuration. Changes here only affect tenants without a tenant-specific connection.",
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"Failed to save tenant settings": "Failed to save tenant settings",
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"Meetings": "Meetings",
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"Released": "Released",
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"Pending": "Pending",
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"Upcoming meetings": "Upcoming meetings",
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"Past meetings": "Past meetings",
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"No meetings found for this customer.": "No meetings found for this customer.",
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"Could not load meetings.": "Could not load meetings.",
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"Domains": "Domains",
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"Search domains...": "Search domains...",
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"Customer No.": "Customer No.",
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"Customer Name": "Customer Name",
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"Administration": "Administration",
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"No domains found": "No domains found",
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"Could not load domains.": "Could not load domains.",
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"Lookup": "Lookup",
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"Monitoring": "Monitoring",
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"Contract type": "Contract type",
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"Customer": "Customer"
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}
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