New portfolio view scoring customers 0-100 across five dimensions: - Open pressure (30%): open + critical ticket count - Trend (25%): net ticket flow (created - closed) in period - SLA overdue (20%): tickets exceeding escalation targets - Resolution time (15%): median hours to close (null = neutral) - Inactivity (10%): age of oldest open ticket Card grid with score badges (color-coded high/medium/low), metric pills, driver bars. Click opens detail dialog with all dimensions and open ticket list. Clientside search filter. PBI_LV_Tickets with client-driven paging ($skip/$top, hardcap 5000). Escalation definitions cached separately (30min TTL). Truncated banner when data is capped. New: RiskRadarService, getTicketsForRiskRadar(), 13 PHPUnit tests, permission helpdesk.risk-radar.view, 2 routes, i18n de+en. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
132 lines
4.5 KiB
PHP
132 lines
4.5 KiB
PHP
<?php
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namespace MintyPHP\Module\Helpdesk\Service;
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use MintyPHP\Http\SessionStoreInterface;
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final class DebitorCacheControl
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{
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public const TTL_STANDARD_SECONDS = 300;
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public const TTL_ESCALATION_DEFINITIONS_SECONDS = 1800;
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private const REFRESH_TRUE_VALUES = ['1', 'true', 'yes'];
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private function __construct()
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{
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}
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/**
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* @param mixed $value
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*/
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public static function parseRefreshFlag(mixed $value): bool
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{
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if (is_bool($value)) {
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return $value;
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}
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$normalized = strtolower(trim((string) ($value ?? '')));
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if ($normalized === '') {
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return false;
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}
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return in_array($normalized, self::REFRESH_TRUE_VALUES, true);
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}
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/**
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* @param array<string, mixed> $session
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*/
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public static function resolveTenantScope(array $session): string
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{
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$tenantId = (int) (($session['current_tenant']['id'] ?? 0));
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return $tenantId > 0 ? (string) $tenantId : 'global';
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}
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public static function ticketsKey(string $tenantScope, string $customerNo): string
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{
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return 'module.helpdesk.debitor.v2.tickets.' . $tenantScope . '.' . trim($customerNo);
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}
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public static function contactsKey(string $tenantScope, string $customerNo): string
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{
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return 'module.helpdesk.debitor.v2.contacts.' . $tenantScope . '.' . trim($customerNo);
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}
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public static function communicationKey(string $tenantScope, string $customerNo): string
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{
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return 'module.helpdesk.debitor.v2.communication.' . $tenantScope . '.' . trim($customerNo);
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}
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public static function escalationKey(string $tenantScope, string $customerNo): string
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{
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return 'module.helpdesk.debitor.v2.escalation.' . $tenantScope . '.' . trim($customerNo);
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}
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public static function contractsKey(string $tenantScope, string $customerNo): string
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{
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return 'module.helpdesk.debitor.v2.contracts.' . $tenantScope . '.' . trim($customerNo);
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}
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public static function contractLinesKey(string $tenantScope, string $customerNo): string
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{
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return 'module.helpdesk.debitor.v2.contract-lines.' . $tenantScope . '.' . trim($customerNo);
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}
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public static function controllingTicketsKey(string $tenantScope, string $customerNo): string
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{
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return 'module.helpdesk.debitor.v2.controlling-tickets.' . $tenantScope . '.' . trim($customerNo);
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}
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public static function escalationDefinitionsKey(string $tenantScope): string
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{
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return 'module.helpdesk.debitor.v1.escalation-definitions.' . $tenantScope;
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}
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public static function teamWorkloadKey(string $tenantScope): string
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{
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return 'module.helpdesk.team.v1.workload.' . $tenantScope;
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}
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public static function riskRadarKey(string $tenantScope, int $periodDays): string
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{
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return 'module.helpdesk.risk-radar.v1.' . $tenantScope . '.' . $periodDays;
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}
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/**
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* @return array<int, string>
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*/
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public static function allDebitorCacheKeys(string $tenantScope, string $customerNo): array
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{
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return [
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self::ticketsKey($tenantScope, $customerNo),
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self::contactsKey($tenantScope, $customerNo),
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self::communicationKey($tenantScope, $customerNo),
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self::escalationKey($tenantScope, $customerNo),
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self::contractsKey($tenantScope, $customerNo),
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self::contractLinesKey($tenantScope, $customerNo),
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self::controllingTicketsKey($tenantScope, $customerNo),
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// Legacy keys kept for hard refresh compatibility
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'module.helpdesk.tickets_cache.' . $tenantScope . '.' . trim($customerNo),
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'module.helpdesk.contacts_cache.v1.' . $tenantScope . '.' . trim($customerNo),
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'module.helpdesk.debitor_comm_cache.v3.' . $tenantScope . '.' . trim($customerNo),
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'module.helpdesk.escalation_cache.v1.' . $tenantScope . '.' . trim($customerNo),
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'module.helpdesk.contracts_cache.v2.' . $tenantScope . '.' . trim($customerNo),
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];
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}
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public static function invalidateDebitorCaches(
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SessionStoreInterface $sessionStore,
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string $tenantScope,
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string $customerNo,
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bool $includeTenantShared = true
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): void {
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foreach (self::allDebitorCacheKeys($tenantScope, $customerNo) as $key) {
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$sessionStore->remove($key);
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}
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if ($includeTenantShared) {
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$sessionStore->remove(self::escalationDefinitionsKey($tenantScope));
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}
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}
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}
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