fs
5a4974909b
New portfolio view scoring customers 0-100 across five dimensions: - Open pressure (30%): open + critical ticket count - Trend (25%): net ticket flow (created - closed) in period - SLA overdue (20%): tickets exceeding escalation targets - Resolution time (15%): median hours to close (null = neutral) - Inactivity (10%): age of oldest open ticket Card grid with score badges (color-coded high/medium/low), metric pills, driver bars. Click opens detail dialog with all dimensions and open ticket list. Clientside search filter. PBI_LV_Tickets with client-driven paging ($skip/$top, hardcap 5000). Escalation definitions cached separately (30min TTL). Truncated banner when data is capped. New: RiskRadarService, getTicketsForRiskRadar(), 13 PHPUnit tests, permission helpdesk.risk-radar.view, 2 routes, i18n de+en. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
77 lines
2.7 KiB
PHTML
77 lines
2.7 KiB
PHTML
<?php
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$layoutNav = is_array($layoutNav ?? null) ? $layoutNav : [];
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$helpdeskNav = is_array($layoutNav['helpdesk.nav'] ?? null) ? $layoutNav['helpdesk.nav'] : [];
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$canManageSettings = !empty($helpdeskNav['can_manage_settings']);
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$canViewTeam = !empty($helpdeskNav['can_view_team']);
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$canViewRiskRadar = !empty($helpdeskNav['can_view_risk_radar']);
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$settingsActive = navActive('helpdesk/settings', true);
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$teamActive = navActive('helpdesk/team', true);
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$riskRadarActive = navActive('helpdesk/risk-radar', true);
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$customersActive = navActive('helpdesk', true);
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if ($settingsActive['isActive'] || $teamActive['isActive'] || $riskRadarActive['isActive']) {
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$customersActive = ['class' => '', 'aria' => '', 'isActive' => false];
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}
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$helpdeskNavItems = [
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[
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'label' => t('Customers'),
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'path' => 'helpdesk',
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'active' => $customersActive,
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'visible' => true,
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],
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[
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'label' => t('Team dashboard'),
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'path' => 'helpdesk/team',
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'active' => $teamActive,
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'visible' => $canViewTeam,
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],
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[
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'label' => t('Risk radar'),
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'path' => 'helpdesk/risk-radar',
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'active' => $riskRadarActive,
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'visible' => $canViewRiskRadar,
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],
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[
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'label' => t('Settings'),
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'path' => 'helpdesk/settings',
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'active' => $settingsActive,
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'visible' => $canManageSettings,
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],
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];
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$visibleItems = array_values(array_filter($helpdeskNavItems, static fn (array $item): bool => !empty($item['visible'])));
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$groupIsActive = false;
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foreach ($visibleItems as $item) {
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$activeState = $item['active'] ?? [];
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if (!empty($activeState['isActive'])) {
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$groupIsActive = true;
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break;
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}
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}
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?>
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<ul class="app-sidebar-admin-nav" aria-label="<?php e(t('Helpdesk')); ?>">
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<?php if ($visibleItems): ?>
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<li class="app-sidebar-group app-sidebar-admin-group">
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<details data-details-key="helpdesk-navigation"<?php if ($groupIsActive): ?> open<?php endif; ?>>
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<summary>
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<i class="bi bi-headset"></i>
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<span><?php e(t('Helpdesk')); ?></span>
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</summary>
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<ul>
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<?php foreach ($visibleItems as $item):
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$active = $item['active'] ?? ['class' => '', 'aria' => ''];
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?>
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<li>
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<a href="<?php e(lurl($item['path'])); ?>" class="<?php e($active['class'] ?? ''); ?>" <?php echo $active['aria'] ?? ''; ?>>
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<?php e($item['label']); ?>
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</a>
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</li>
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<?php endforeach; ?>
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</ul>
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</details>
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</li>
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<?php endif; ?>
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</ul>
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