fs
5a4974909b
New portfolio view scoring customers 0-100 across five dimensions: - Open pressure (30%): open + critical ticket count - Trend (25%): net ticket flow (created - closed) in period - SLA overdue (20%): tickets exceeding escalation targets - Resolution time (15%): median hours to close (null = neutral) - Inactivity (10%): age of oldest open ticket Card grid with score badges (color-coded high/medium/low), metric pills, driver bars. Click opens detail dialog with all dimensions and open ticket list. Clientside search filter. PBI_LV_Tickets with client-driven paging ($skip/$top, hardcap 5000). Escalation definitions cached separately (30min TTL). Truncated banner when data is capped. New: RiskRadarService, getTicketsForRiskRadar(), 13 PHPUnit tests, permission helpdesk.risk-radar.view, 2 routes, i18n de+en. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
10 lines
381 B
SQL
10 lines
381 B
SQL
-- Helpdesk module: assign risk radar permission to Admin role.
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-- Idempotent: safe to run multiple times.
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INSERT INTO `role_permissions` (`role_id`, `permission_id`, `created`)
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SELECT r.id, p.id, NOW()
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FROM roles r
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JOIN permissions p ON p.`key` = 'helpdesk.risk-radar.view'
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WHERE r.description IN ('Admin', 'Administrator') OR r.id = 1
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ON DUPLICATE KEY UPDATE role_id = role_id;
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