fs 28cb60efb3 refactor(helpdesk): remove resolution time dimension from risk score ...

Resolution time measures the past, not current risk. The remaining
4 dimensions (open pressure 35%, trend 30%, SLA overdue 25%,
inactivity 10%) are all current and actionable. Removes resolution
aggregation, median calculation, and weight redistribution logic.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

2026-04-06 00:47:58 +02:00

..

Module/Helpdesk/Service

refactor(helpdesk): remove resolution time dimension from risk score

2026-04-06 00:47:58 +02:00