fs
aee9cb10f3
Add support/sales/controlling dashboards with KPIs, trend charts and risk indicators. Add debitor communication timeline, contact filters, system recommendations engine, and configurable controlling risk rules. Rename search→index to fix query-string preservation on back navigation. Remove fake escalation rate metric, add KPI info tooltips, and switch trend chart colors to red (created) / green (closed) for clarity. Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
109 lines
3.2 KiB
PHP
109 lines
3.2 KiB
PHP
<?php
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use MintyPHP\Http\SessionStoreInterface;
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use MintyPHP\Module\Helpdesk\HelpdeskAuthorizationPolicy;
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use MintyPHP\Module\Helpdesk\Service\DebitorCacheControl;
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use MintyPHP\Module\Helpdesk\Service\DebitorDetailService;
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use MintyPHP\Router;
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use MintyPHP\Support\Guard;
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Guard::requireLogin();
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Guard::requireAbilityOrForbidden(HelpdeskAuthorizationPolicy::ABILITY_ACCESS);
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gridRequireGetRequest();
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$request = requestInput();
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$customerNo = trim((string) $request->query('customerNo', ''));
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$customerName = trim((string) $request->query('customerName', ''));
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$refreshRequested = DebitorCacheControl::parseRefreshFlag($request->query('refresh', ''));
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if ($customerNo === '' || $customerName === '') {
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http_response_code(400);
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Router::json(['ok' => false, 'error' => 'Missing parameters']);
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return;
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}
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$sessionStore = app(SessionStoreInterface::class);
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$session = $sessionStore->all();
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$tenantScope = DebitorCacheControl::resolveTenantScope($session);
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if ($refreshRequested) {
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DebitorCacheControl::invalidateDebitorCaches($sessionStore, $tenantScope, $customerNo, true);
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}
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$cacheKey = DebitorCacheControl::ticketsKey($tenantScope, $customerNo);
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$cacheTtl = DebitorCacheControl::TTL_STANDARD_SECONDS;
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$cached = $sessionStore->get($cacheKey);
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$tickets = null;
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$cacheUsed = false;
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if (!$refreshRequested && is_array($cached) && isset($cached['fetched_at']) && (time() - (int) $cached['fetched_at']) < $cacheTtl) {
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$tickets = $cached['tickets'] ?? [];
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$cacheUsed = true;
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}
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if ($tickets === null) {
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$service = app(DebitorDetailService::class);
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$ticketsResult = $service->loadTickets($customerNo, $customerName);
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if (!($ticketsResult['ok'] ?? false)) {
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Router::json(['ok' => false, 'error' => $ticketsResult['error'] ?? 'Failed to load tickets']);
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return;
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}
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$tickets = $ticketsResult['tickets'] ?? [];
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if (!is_array($tickets)) {
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$tickets = [];
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}
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$sessionStore->set($cacheKey, [
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'tickets' => $tickets,
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'fetched_at' => time(),
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]);
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}
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if (!is_array($tickets)) {
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$tickets = [];
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}
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$ticketSortStamp = static function (array $ticket): int {
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$activity = trim((string) ($ticket['Last_Activity_Date'] ?? ''));
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if ($activity !== '' && $activity !== '0001-01-01T00:00:00Z') {
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$activityTs = strtotime($activity);
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if (is_int($activityTs)) {
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return $activityTs;
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}
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}
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$created = trim((string) ($ticket['Created_On'] ?? ''));
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if ($created !== '' && $created !== '0001-01-01T00:00:00Z') {
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$createdTs = strtotime($created);
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if (is_int($createdTs)) {
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return $createdTs;
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}
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}
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return 0;
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};
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$recentActivity = array_values($tickets);
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usort($recentActivity, static function (array $a, array $b) use ($ticketSortStamp): int {
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$sa = $ticketSortStamp($a);
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$sb = $ticketSortStamp($b);
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return $sb <=> $sa;
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});
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$recentActivity = array_slice($recentActivity, 0, 5);
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Router::json([
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'ok' => true,
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'recent_activity' => $recentActivity,
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'meta' => [
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'total_tickets' => count($tickets),
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'cache_used' => $cacheUsed,
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'cache_bypassed' => $refreshRequested,
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'cache_refreshed' => $refreshRequested,
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],
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]);
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