fs 28cb60efb3 refactor(helpdesk): remove resolution time dimension from risk score ...

Resolution time measures the past, not current risk. The remaining
4 dimensions (open pressure 35%, trend 30%, SLA overdue 25%,
inactivity 10%) are all current and actionable. Removes resolution
aggregation, median calculation, and weight redistribution logic.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

2026-04-06 00:47:58 +02:00

..

BcODataGatewayTest.php

feat(helpdesk): redesign dashboards with KPI groups, skeleton loading, and unified spacing

2026-04-05 16:32:34 +02:00

BcSoapGatewayTest.php

fix(helpdesk): address code review findings for ticket files

2026-04-05 22:53:17 +02:00

DebitorCacheControlTest.php

feat(helpdesk): add dashboards, communication feed, settings UI and fix routing

2026-04-04 18:34:03 +02:00

DebitorDetailServiceTest.php

feat(helpdesk): add team workload dashboard with per-agent metrics

2026-04-05 18:46:54 +02:00

DebitorSearchServiceTest.php

feat(helpdesk): align module with core list/drawer standards

2026-04-02 17:48:27 +02:00

HelpdeskOAuthTokenServiceTest.php

feat(helpdesk): enable oauth2 token flow and tenant-scoped cache

2026-04-02 21:46:01 +02:00

HelpdeskSettingsGatewayTest.php

feat(helpdesk): add dashboards, communication feed, settings UI and fix routing

2026-04-04 18:34:03 +02:00

HelpdeskTokenRepositoryTest.php

feat(helpdesk): align module with core list/drawer standards

2026-04-02 17:48:27 +02:00

RiskRadarServiceTest.php

refactor(helpdesk): remove resolution time dimension from risk score

2026-04-06 00:47:58 +02:00

SystemRecommendationEngineTest.php

feat(helpdesk): add dashboards, communication feed, settings UI and fix routing

2026-04-04 18:34:03 +02:00

TicketCommunicationServiceTest.php

fix(helpdesk): address code review findings for ticket files

2026-04-05 22:53:17 +02:00