fs cae66e5361 feat(helpdesk): add team workload dashboard with per-agent metrics ...

New standalone page (helpdesk/team) showing support agent workload
aggregated from BC tickets. KPI bar (open, unassigned, avg age, resolved),
per-agent table sorted by open tickets, period selector (30/90/180/365d).
Global OData query via getTicketsForTeam() without customer filter.
New permission helpdesk.team-workload.view with admin role assignment.
Includes 6 PHPUnit tests for buildTeamWorkloadDashboard().

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

2026-04-05 18:46:54 +02:00

..

Module/Helpdesk

feat(helpdesk): add team workload dashboard with per-agent metrics

2026-04-05 18:46:54 +02:00