breadcrumb-the-shire/modules/helpdesk/i18n/default_en.json

{
  "Helpdesk": "Helpdesk",
  "Helpdesk settings": "Helpdesk settings",
  "Customers": "Customers",
  "Debtor search": "Debtor search",
  "Search debtors": "Search debtors",
  "Search by name or debtor number...": "Search by name or debtor number...",
  "Search": "Search",
  "Please provide a customer number": "Please provide a customer number",
  "Minimum 2 characters": "Minimum 2 characters",
  "Please enter at least 2 characters.": "Please enter at least 2 characters.",
  "No debtors found": "No debtors found",
  "Try a different search term.": "Try a different search term.",
  "Could not connect to Business Central.": "Could not connect to Business Central.",
  "BC connection is not configured.": "BC connection is not configured.",
  "BC connection is not configured. Please configure the connection in the settings.": "BC connection is not configured. Please configure the connection in the settings.",
  "BC connection is not configured": "BC connection is not configured",
  "Open settings": "Open settings",
  "Debtor No.": "Debtor No.",
  "Name": "Name",
  "City": "City",
  "Phone": "Phone",
  "E-Mail": "E-Mail",
  "Master data": "Master data",
  "Contacts": "Contacts",
  "Tickets": "Tickets",
  "Debtor details": "Debtor details",
  "Search name": "Search name",
  "Address": "Address",
  "Postal code": "Postal code",
  "Salesperson": "Salesperson",
  "No contacts found": "No contacts found",
  "No contacts are linked to this debtor in Business Central.": "No contacts are linked to this debtor in Business Central.",
  "No.": "No.",
  "Type": "Type",
  "Job title": "Job title",
  "No tickets found": "No tickets found",
  "No tickets are linked to this debtor in Business Central.": "No tickets are linked to this debtor in Business Central.",
  "Ticket No.": "Ticket No.",
  "Dashboard": "Dashboard",
  "Description": "Description",
  "Status": "Status",
  "Category": "Category",
  "Contact": "Contact",
  "Support": "Support",
  "Sales": "Sales",
  "Controlling": "Controlling",
  "Ticket": "Ticket",
  "Debtor": "Debtor",
  "Debtor not found": "Debtor not found",
  "Ticket not found": "Ticket not found",
  "Back to search": "Back to search",
  "Back": "Back",
  "Settings": "Settings",
  "Connection": "Connection",
  "Save": "Save",
  "Settings saved": "Settings saved",
  "Configuration incomplete": "Configuration incomplete",
  "OData Base URL": "OData Base URL",
  "Base URL without Company path segment": "Base URL without Company path segment",
  "Company name": "Company name",
  "BC company name (URL-encoded automatically)": "BC company name (URL-encoded automatically)",
  "Authentication": "Authentication",
  "Auth mode": "Auth mode",
  "Basic Auth": "Basic Auth",
  "OAuth2 (client credentials)": "OAuth2 (client credentials)",
  "Username": "Username",
  "Password": "Password",
  "Leave empty to keep current password": "Leave empty to keep current password",
  "Saved": "Saved",
  "Azure Tenant ID": "Azure Tenant ID",
  "Client ID": "Client ID",
  "Client Secret": "Client Secret",
  "Token endpoint URL": "Token endpoint URL",
  "Connection test": "Connection test",
  "Test connection": "Test connection",
  "Connection successful": "Connection successful",
  "Connection failed": "Connection failed",
  "Testing...": "Testing...",
  "Form expired, please try again": "Form expired, please try again",
  "OData Base URL must use HTTPS": "OData Base URL must use HTTPS",
  "Address & contact": "Address & contact",
  "Company": "Company",
  "Company details": "Company details",
  "Contact & dates": "Contact & dates",
  "Could not load contacts.": "Could not load contacts.",
  "Could not load tickets.": "Could not load tickets.",
  "Last activity": "Last activity",
  "Ticket details": "Ticket details",
  "Overview": "Overview",
  "Open tickets": "Open tickets",
  "All tickets": "All tickets",
  "All contacts": "All contacts",
  "Recent activity": "Recent activity",
  "Support info & master data": "Support info & master data",
  "Support type": "Support type",
  "Location": "Location",
  "No open tickets": "No open tickets",
  "No recent activity found.": "No recent activity found.",
  "Total tickets": "Total tickets",
  "Total contracts": "Total contracts",
  "Critical (>48h)": "Critical (>48h)",
  "Oldest open": "Oldest open",
  "Ticket list": "Ticket list",
  "Next actions": "Next actions",
  "System recommendations": "System recommendations",
  "Action": "Action",
  "Age (h)": "Age (h)",
  "No support actions required right now.": "No support actions are required right now.",
  "No system recommendations right now.": "No system recommendations right now.",
  "Contracts & products": "Contracts & products",
  "No contracts found for this customer.": "No contracts found for this customer.",
  "Contract No.": "Contract No.",
  "Product type": "Product type",
  "Next invoicing": "Next invoicing",
  "Amount": "Amount",
  "Active contracts": "Active contracts",
  "Could not load contracts.": "Could not load contracts.",
  "Escalations": "Escalations",
  "Escalations are not available yet.": "Escalations are not available yet.",
  "Escalated tickets": "Escalated tickets",
  "No escalated tickets right now.": "No escalated tickets right now.",
  "Could not load escalated tickets.": "Could not load escalated tickets.",
  "Escalation code": "Escalation code",
  "SLA target": "SLA target",
  "Overdue by": "Overdue by",
  "day": "day",
  "days": "days",
  "Ticket volume": "Ticket volume",
  "Close rate": "Close rate",
  "Avg. resolution": "Avg. resolution",
  "Open backlog": "Open tickets",
  "kpi_tooltip_close_rate": "Closed ÷ created tickets in period. Above 1× = open ticket queue is shrinking.",
  "kpi_tooltip_resolution": "Median processing time of all tickets closed in the selected period.",
  "kpi_tooltip_backlog": "Current snapshot of all open tickets – independent of the selected period. Shows the pending queue.",
  "Backlog shrinking": "Queue shrinking",
  "Backlog growing": "Queue growing",
  "unassigned": "unassigned",
  "Ticket trend": "Ticket trend",
  "Support efficiency": "Support efficiency",
  "Contract metrics": "Contract metrics",
  "Risk assessment": "Risk assessment",
  "vs. prev. period": "vs. prev. period",
  "Low": "Low",
  "Medium": "Medium",
  "High": "High",
  "All checks passed": "All checks passed",
  "of": "of",
  "checks flagged": "checks flagged",
  "Limit": "Limit",
  "No controlling data available.": "No controlling data available.",
  "Resolution time": "Resolution time",
  "Oldest open ticket": "Oldest open ticket",
  "Unassigned": "Unassigned",
  "risk_desc_ticket_volume": "Change vs. previous period",
  "risk_desc_resolution_time": "Median time to close",
  "risk_desc_open_aging": "Since last activity",
  "risk_desc_unassigned": "Share of open tickets without assignee",
  "Ticket volume increase": "Ticket volume increase",
  "High avg. resolution time": "High avg. resolution time",
  "Open ticket aging": "Open ticket aging",
  "Unassigned ticket ratio": "Unassigned ticket ratio",
  "Could not load controlling dashboard.": "Could not load controlling dashboard.",
  "Avg. open age": "Avg. open age",
  "Without assignee": "Without assignee",
  "30 days": "30 days",
  "90 days": "90 days",
  "6 months": "6 months",
  "1 year": "1 year",
  "Escalation rate": "Escalation rate",
  "Threshold (%)": "Threshold (%)",
  "Threshold (hours)": "Threshold (hours)",
  "Controlling risk configuration was invalid. Defaults were applied.": "Controlling risk configuration was invalid. Defaults were applied.",
  "Open ticket without activity for": "Open ticket without activity for",
  "hours": "hours",
  "Open ticket without assigned support user": "Open ticket without assigned support user",
  "Follow up oldest open ticket": "Follow up oldest open ticket",
  "System recommendation configuration was invalid. Defaults were applied.": "System recommendation configuration was invalid. Defaults were applied.",
  "Maximum recommendations": "Maximum recommendations",
  "Rule templates": "Rule templates",
  "Enabled": "Enabled",
  "Priority": "Priority",
  "Thresholds": "Thresholds",
  "Escalation overdue": "Escalation overdue",
  "High-risk aging": "High-risk aging",
  "Unassigned open": "Unassigned open",
  "Stale open": "Stale open",
  "Customer backlog": "Open tickets for customer",
  "Minimum overdue (minutes)": "Minimum overdue (minutes)",
  "High-risk codes (comma separated)": "High-risk codes (comma separated)",
  "Minimum age (hours)": "Minimum age (hours)",
  "Minimum open tickets": "Minimum open tickets",
  "Escalation SLA exceeded by {overdue_hours}h ({escalation_code}).": "SLA exceeded by {overdue_hours}h ({escalation_code}) — escalate immediately or inform customer.",
  "High-risk ticket ({escalation_code}) is open for {age_hours}h.": "Critical ticket ({escalation_code}) open for {age_hours}h — review priority and ensure progress.",
  "Ticket is unassigned for {age_hours}h.": "Unassigned for {age_hours}h — assign to a team member urgently.",
  "No activity for {age_hours}h.": "No activity for {age_hours}h — check if customer is waiting for a response.",
  "Customer backlog: {open_tickets} open tickets.": "{open_tickets} open tickets — address oldest tickets first to reduce the queue.",
  "Created": "Created",
  "Loading...": "Loading...",
  "Refresh data": "Refresh data",
  "Mobile": "Mobile",
  "Activity": "Activity",
  "Activity timeline": "Activity timeline",
  "Message": "Message",
  "Status change": "Status change",
  "No activity found.": "No activity found.",
  "Could not load activity log.": "Could not load activity log.",
  "Communication history": "Communication history",
  "No communication found.": "No communication found.",
  "Could not load communication history.": "Could not load communication history.",
  "Live communication unavailable, showing activity fallback.": "Live communication unavailable, showing activity fallback.",
  "Ticket communication": "Ticket communication",
  "Last 5 tickets": "Last 5 tickets",
  "Last 10 tickets": "Last 10 tickets",
  "Some ticket communications could not be loaded completely.": "Some ticket communications could not be loaded completely.",
  "Unknown user": "Unknown user",
  "Unknown time": "Unknown time",
  "Source": "Source",
  "SOAP": "SOAP",
  "Activity fallback": "Activity fallback",
  "sent a message": "sent a message",
  "changed status": "changed status",
  "Forwarded": "forwarded the ticket",
  "attached a file": "attached a file",
  "logged an activity": "logged an activity",
  "on": "on",
  "Process": "Process",
  "All": "All",
  "Open": "Open",
  "In Progress": "In Progress",
  "Closed": "Closed",
  "Monthly volume": "Monthly volume",
  "Support hours": "Support hours",
  "Contract overview": "Contract overview",
  "No contract details available.": "No contract details available.",
  "Could not load sales dashboard.": "Could not load sales dashboard.",
  "Quantity": "Quantity",
  "Unit price": "Unit price",
  "Line amount": "Line amount",
  "Line state": "Line state",
  "Starting date": "Starting date",
  "Invoicing period": "Invoicing period",
  "positions": "positions",
  "per month": "per month",
  "Last invoicing": "Last invoicing",
  "Analysis": "Analysis",
  "New (30d)": "New (30d)",
  "Resolved (30d)": "Resolved (30d)",
  "Avg. age open": "Avg. age open",
  "vs. prev. 30d": "vs. prev. 30d",
  "net (30d)": "net (30d)",
  "critical": "critical",
  "Avg. contract value": "Avg. contract value",
  "of {total} total": "of {total} total",
  "in {days} days": "in {days} days",
  "largest": "largest",
  "Attention needed": "Attention needed",
  "Recommendations": "Recommendations",
  "Contract summary": "Contract summary",
  "Contract trend": "Contract trend",
  "New contracts": "New contracts",
  "Ended contracts": "Ended contracts",
  "active": "active",
  "ended": "ended",
  "Age": "Age",
  "Period": "Period",
  "Last 30 days": "Last 30 days",
  "Last 90 days": "Last 90 days",
  "Last 180 days": "Last 180 days",
  "Last 365 days": "Last 365 days",
  "Automation": "Automation",
  "Risk monitoring": "Risk monitoring",
  "rule_help_escalation_overdue": "Recommends action when SLA escalation deadlines are exceeded.",
  "rule_help_high_risk_aging": "Detects critical tickets with specific escalation codes that have been open too long.",
  "rule_help_unassigned_open": "Flags open tickets that are not assigned to any support agent.",
  "rule_help_stale_open": "Marks open tickets without recent activity for follow-up.",
  "rule_help_customer_backlog": "Warns when a customer has too many open tickets at once.",
  "rule_help_ticket_volume": "Triggers when ticket volume rises significantly compared to the previous period.",
  "rule_help_avg_resolution": "Warns when average resolution time exceeds the threshold.",
  "rule_help_open_aging": "Detects open tickets that have been without activity for too long.",
  "rule_help_unassigned_ratio": "Warns when too many open tickets lack an assigned agent.",
  "Automation configuration was invalid. Defaults were applied.": "Automation configuration was invalid. Defaults were applied.",
  "Advanced options": "Advanced options",
  "Min. overdue": "Min. overdue",
  "Min. age": "Min. age",
  "Min. open": "Min. open",
  "Team": "Team",
  "Team dashboard": "Team dashboard",
  "Team workload": "Team workload",
  "Support agent": "Support agent",
  "Critical (>48h open)": "Critical (>48h open)",
  "Avg. age (h)": "Avg. age (h)",
  "Resolved in period": "Resolved in period",
  "Not assigned": "Not assigned",
  "Could not load team dashboard.": "Could not load team dashboard.",
  "No team data available.": "No team data available.",
  "Top customers": "Top customers",
  "Top categories": "Top categories",
  "Current": "Current",
  "Performance": "Performance",
  "Historical": "Historical",
  "Queue": "Queue",
  "trend_tooltip_up": "More tickets received than resolved in the period — backlog is growing.",
  "trend_tooltip_down": "More tickets resolved than received in the period — backlog is shrinking.",
  "Download file": "Download file",
  "Trend based on last {days} days": "Trend based on last {days} days",
  "Trend": "Trend",
  "Risk radar": "Risk radar",
  "Risk score": "Risk score",
  "Risk traffic light logic": "Traffic light logic",
  "High risk (55-100)": "High risk (55-100)",
  "Medium risk (25-54)": "Medium risk (25-54)",
  "Low risk (0-24)": "Low risk (0-24)",
  "Score = weighted sum: Open pressure (35), Trend (30), SLA overdue (25), Inactivity (10).": "Score = weighted sum: Open pressure (35), Trend (30), SLA overdue (25), Inactivity (10).",
  "High risk": "High risk",
  "Medium risk": "Medium risk",
  "Low risk": "Low risk",
  "SLA overdue": "SLA overdue",
  "Net flow": "Net flow",
  "Open pressure": "Open pressure",
  "Inactivity": "Inactivity",
  "No risk data available.": "No risk data available.",
  "Could not load risk radar.": "Could not load risk radar.",
  "Data may be incomplete. Not all tickets could be loaded.": "Data may be incomplete. Not all tickets could be loaded.",
  "Why at risk": "Why at risk",
  "open": "open",
  "overdue": "overdue",
  "net": "net",
  "Search customers...": "Search customers...",
  "more than resolved": "more than resolved",
  "SLA breaches": "SLA breaches",
  "Oldest ticket": "Oldest ticket",
  "General connection": "General connection",
  "Tenant connection": "Tenant connection",
  "Configuration source": "Configuration source",
  "Use tenant-specific configuration": "Use tenant-specific configuration",
  "When enabled, this tenant uses its own BC connection instead of the global configuration.": "When enabled, this tenant uses its own BC connection instead of the global configuration.",
  "This tenant inherits the global configuration. Enable the toggle above to use tenant-specific settings.": "This tenant inherits the global configuration. Enable the toggle above to use tenant-specific settings.",
  "Tenant settings saved": "Tenant settings saved",
  "Token endpoint must use HTTPS": "Token endpoint must use HTTPS",
  "The current tenant uses its own configuration. Changes here only affect tenants without a tenant-specific connection.": "The current tenant uses its own configuration. Changes here only affect tenants without a tenant-specific connection.",
  "Failed to save tenant settings": "Failed to save tenant settings",
  "Meetings": "Meetings",
  "Released": "Released",
  "Pending": "Pending",
  "Upcoming meetings": "Upcoming meetings",
  "Past meetings": "Past meetings",
  "No meetings found for this customer.": "No meetings found for this customer.",
  "Could not load meetings.": "Could not load meetings.",
  "Domains": "Domains",
  "Search domains...": "Search domains...",
  "Customer No.": "Customer No.",
  "Customer Name": "Customer Name",
  "Administration": "Administration",
  "No domains found": "No domains found",
  "Could not load domains.": "Could not load domains.",
  "Lookup": "Lookup",
  "Monitoring": "Monitoring",
  "Contract type": "Contract type",
  "Customer": "Customer",
  "Software products": "Software products",
  "Software product": "Software product",
  "Search software products...": "Search software products...",
  "BC description": "BC description",
  "Product name": "Product name",
  "Code": "Code",
  "Active": "Active",
  "Inactive": "Inactive",
  "Last synced": "Last synced",
  "Modified": "Modified",
  "Edit software product": "Edit software product",
  "Back to list": "Back to list",
  "Save & close": "Save & close",
  "Software product updated": "Software product updated",
  "Software product not found": "Software product not found",
  "Product details": "Product details",
  "Enter product name...": "Enter product name...",
  "Name must not exceed 255 characters": "Name must not exceed 255 characters",
  "Failed to save": "Failed to save",
  "Handover protocol": "Handover protocol",
  "Handover protocol schema": "Handover protocol schema",
  "Define the fields that make up the handover protocol for this product.": "Define the fields that make up the handover protocol for this product.",
  "Add field": "Add field",
  "Remove field": "Remove field",
  "Duplicate field": "Duplicate field",
  "Move up": "Move up",
  "Move down": "Move down",
  "Field key": "Field key",
  "Field label": "Field label",
  "Field type": "Field type",
  "Required": "Required",
  "Options": "Options",
  "Add option": "Add option",
  "Remove option": "Remove option",
  "Option value": "Option value",
  "Option label": "Option label",
  "No fields defined yet. Click \"Add field\" to get started.": "No fields defined yet. Click \"Add field\" to get started.",
  "Heading": "Heading",
  "Paragraph": "Paragraph",
  "Text": "Text",
  "Textarea": "Textarea",
  "Number": "Number",
  "Date": "Date",
  "Checkbox": "Checkbox",
  "Select": "Select",
  "User selection": "User selection",
  "Text content": "Text content",
  "Maximum %d fields allowed": "Maximum %d fields allowed",
  "Field %d: unknown type \"%s\"": "Field %d: unknown type \"%s\"",
  "Field %d: label is required": "Field %d: label is required",
  "Field %d: generates duplicate key \"%s\" — use a more distinct label": "Field %d: generates duplicate key \"%s\" — use a more distinct label",
  "Field %d: select must have at least one option": "Field %d: select must have at least one option",
  "Field %d, option %d: label is required": "Field %d, option %d: label is required",
  "Preview": "Preview",
  "Add fields to see a live preview.": "Add fields to see a live preview.",
  "Field": "Field",
  "Operations": "Operations",
  "Handovers": "Handovers",
  "Handover": "Handover",
  "New handover": "New handover",
  "Handover created": "Handover created",
  "Handover updated": "Handover updated",
  "Handover not found": "Handover not found",
  "Draft": "Draft",
  "In progress": "In progress",
  "Completed": "Completed",
  "Archived": "Archived",
  "Customer & product": "Customer & product",
  "Protocol": "Protocol",
  "Select customer and product": "Select customer and product",
  "Choose the customer and software product for this handover protocol.": "Choose the customer and software product for this handover protocol.",
  "Search by name or number...": "Search by name or number...",
  "No customers found": "No customers found",
  "Search failed": "Search failed",
  "Fill handover protocol": "Fill handover protocol",
  "Create handover": "Create handover",
  "Continue": "Continue",
  "Cancel": "Cancel",
  "Please select a customer": "Please select a customer",
  "Please select a software product": "Please select a software product",
  "Software product has no handover protocol schema": "Software product has no handover protocol schema",
  "No software products with handover protocol schemas found.": "No software products with handover protocol schemas found.",
  "Please complete step 1 first": "Please complete step 1 first",
  "Debitor number is required": "Debitor number is required",
  "Software product is required": "Software product is required",
  "Failed to create handover": "Failed to create handover",
  "You do not have permission to edit this handover": "You do not have permission to edit this handover",
  "You do not have permission to set this status": "You do not have permission to set this status",
  "Invalid status": "Invalid status",
  "Unknown field: %s": "Unknown field: %s",
  "%s is required": "%s is required",
  "Failed to update status": "Failed to update status",
  "No protocol fields defined.": "No protocol fields defined.",
  "Please select...": "Please select...",
  "Change status": "Change status",
  "Debitor No.": "Debitor No.",
  "Progress": "Progress",
  "Created by": "Created by",
  "Search handovers...": "Search handovers...",
  "ID": "ID",
  "History": "History",
  "Viewing version %d": "Viewing version %d",
  "compared with version %d": "compared with version %d",
  "Back to current": "Back to current",
  "Restore this version": "Restore this version",
  "Restore this version?": "Restore this version?",
  "Version restored": "Version restored",
  "Failed to restore": "Failed to restore",
  "Only managers can restore revisions": "Only managers can restore revisions",
  "Revision not found": "Revision not found",
  "Fields changed": "Fields changed",
  "Status changed": "Status changed",
  "Fields and status changed": "Fields and status changed",
  "Restored": "Restored",
  "was: %s": "was: %s",
  "Yes": "Yes",
  "No": "No",
  "Changed": "Changed",
  "Compare with current": "Compare with current",
  "Domain": "Domain",
  "Select a customer first...": "Select a customer first...",
  "Loading domains...": "Loading domains...",
  "No domains found for this customer": "No domains found for this customer",
  "No domains found for this customer. Enter domain name manually:": "No domains found for this customer. Enter domain name manually:",
  "Domain name (e.g. example.de)": "Domain name (e.g. example.de)",
  "URL (optional, e.g. https://example.de)": "URL (optional, e.g. https://example.de)",
  "Failed to load domains": "Failed to load domains",
  "Please select a domain": "Please select a domain",
  "Delete": "Delete",
  "Select all": "Select all",
  "Delete selected handovers?": "Delete selected handovers?",
  "%d handover(s) deleted": "%d handover(s) deleted",
  "Failed to delete handovers": "Failed to delete handovers",
  "Only managers can delete handovers": "Only managers can delete handovers",
  "No handovers selected": "No handovers selected",
  "Domain not found": "Domain not found",
  "Domain detail": "Domain detail",
  "Back to domains": "Back to domains",
  "Open domain": "Open domain",
  "Open debitor": "Open debitor",
  "Customer information": "Customer information",
  "Contract information": "Contract information",
  "Related domains": "Related domains",
  "No handovers for this domain yet": "No handovers for this domain yet",
  "No contract information available": "No contract information available",
  "Network error — please try again": "Network error — please try again",
  "Contract state": "Contract state",
  "Total": "Total",
  "URL": "URL",
  "State": "State",
  "Product": "Product",
  "Updates": "Updates",
  "Ticket status": "Ticket status",
  "Assignment": "Assignment",
  "Resolved": "Resolved",
  "Assign update": "Assign update",
  "Assign": "Assign",
  "Assigned": "Assigned",
  "Update": "Update",
  "Hotfix": "Hotfix",
  "Gitea link": "Gitea link",
  "e.g. https://gitea.example.com/org/repo/src/branch/main/updates/2026-02": "e.g. https://gitea.example.com/org/repo/src/branch/main/updates/2026-02",
  "Notes": "Notes",
  "No update tickets found": "No update tickets found",
  "Failed to load update tickets": "Failed to load update tickets",
  "Update assigned successfully": "Update assigned successfully",
  "Failed to assign update": "Failed to assign update",
  "Select domain...": "Select domain...",
  "No updates for this domain yet": "No updates for this domain yet",
  "Search updates...": "Search updates...",
  "Open in Gitea": "Open in Gitea",
  "Invalid category": "Invalid category",
  "Ticket number is required": "Ticket number is required",
  "View software updates list": "View software updates list",
  "Assign and manage software updates": "Assign and manage software updates",
  "Security level": "Security level",
  "Normal": "Normal",
  "Critical": "Critical",
  "Save failed": "Save failed",
  "Invalid CSRF token": "Invalid CSRF token",
  "No tenant context": "No tenant context",
  "Missing domain number": "Missing domain number",
  "Invalid security level": "Invalid security level",
  "Failed to save security level": "Failed to save security level",
  "Under review": "Under review",
  "Assigned to": "Assigned to",
  "Assigned at": "Assigned at",
  "Not assigned yet": "Not assigned yet",
  "Change assignment": "Change assignment",
  "Assign handover": "Assign handover",
  "Assign to": "Assign to",
  "— Select employee —": "— Select employee —",
  "Due date (optional)": "Due date (optional)",
  "Due date": "Due date",
  "Currently assigned to": "Currently assigned to",
  "Resend notification": "Resend notification",
  "Notification resent": "Notification resent",
  "Failed to resend notification": "Failed to resend notification",
  "Handover assigned": "Handover assigned",
  "Failed to assign handover": "Failed to assign handover",
  "Only managers can assign handovers": "Only managers can assign handovers",
  "Only managers can resend notifications": "Only managers can resend notifications",
  "Handover has no assignee": "Handover has no assignee",
  "Please select an employee": "Please select an employee",
  "Submit for review": "Submit for review",
  "Submit this handover for review?": "Submit this handover for review?",
  "Handover submitted for review": "Handover submitted for review",
  "Failed to submit for review": "Failed to submit for review",
  "You are not assigned to this handover": "You are not assigned to this handover",
  "Handover cannot be submitted for review in its current status": "Handover cannot be submitted for review in its current status",
  "Done": "Done",
  "Assigned to (column)": "Assigned to",
  "How do you want to proceed?": "How do you want to proceed?",
  "Create myself": "Create myself",
  "I will fill in the handover protocol myself.": "I will fill in the handover protocol myself.",
  "Assign to employee": "Assign to employee",
  "An employee will receive an invitation to fill in the protocol.": "An employee will receive an invitation to fill in the protocol.",
  "Please select an option": "Please select an option",
  "Select customer, product and employee": "Select customer, product and employee",
  "Create and assign": "Create and assign",
  "Handover created and assigned": "Handover created and assigned",
  "No active employees found.": "No active employees found.",
  "Please select an employee to assign": "Please select an employee to assign",
  "Delete handover": "Delete handover",
  "Delete this handover?": "Delete this handover?",
  "Handover deleted": "Handover deleted",
  "Customer analytics": "Customer analytics",
  "No-contact threshold": "No-contact threshold",
  "Could not load customer analytics.": "Could not load customer analytics.",
  "No customer data available.": "No customer data available.",
  "No contact": "No contact",
  "Never in contact": "Never in contact",
  "days ago": "days ago",
  "never": "never",
  "Tickets in period": "Tickets in period",
  "Last contact": "Last contact",
  "Customers without recent contact": "Customers without recent contact",
  "Longest silence first — consider reaching out.": "Longest silence first — consider reaching out.",
  "Top customers by communication": "Top customers by communication",
  "Most ticket activity in the selected period.": "Most ticket activity in the selected period.",
  "Every customer has been in contact recently.": "Every customer has been in contact recently.",
  "No communication recorded in the selected period.": "No communication recorded in the selected period.",
  "Customer engagement": "Customer engagement",
  "No-contact threshold (days)": "No-contact threshold (days)",
  "Customers without any communication for longer than this are flagged in the customer analytics view.": "Customers without any communication for longer than this are flagged in the customer analytics view."
}