BC's GetTicketFile requires a valid contactNo for authorization.
The endpoint now accepts ticketNo, loads the ticket via OData to get
Current_Contact_Name, looks up the contact's No, and passes it to
the SOAP call. Frontend includes ticketNo in the file download URL.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- Use Router::download() instead of die() to avoid Analyzer rejection
- Add 5 PHPUnit tests for BcSoapGateway::getTicketFile() (F-001)
- Add test for file metadata on communication entries (F-002)
- Add rel=noopener noreferrer on target=_blank links (F-003)
- Add aria-hidden on download icon, aria-label on image link (F-003)
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
New SOAP method getTicketFile() on BcSoapGateway calls BC's
GetTicketFile to retrieve file attachments as Base64, decodes in
memory and returns binary data without writing to disk.
New proxy endpoint helpdesk/ticket-file-data streams files directly
to the browser with correct MIME type. Images served inline, other
files as download attachment.
TicketCommunicationService now attaches file_entry_no and file_name
to file-type events. Frontend renders download links with bi-download
icon and inline image previews for jpg/png/gif attachments.
Works in both ticket detail and debitor detail communication feeds.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Ticket log entries without Created_By (e.g. system-generated) now show
'System' instead of 'Unbekannter Benutzer'. Missing timestamps show
a dash instead of 'Unbekannte Zeit'.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Add support/sales/controlling dashboards with KPIs, trend charts and
risk indicators. Add debitor communication timeline, contact filters,
system recommendations engine, and configurable controlling risk rules.
Rename search→index to fix query-string preservation on back navigation.
Remove fake escalation rate metric, add KPI info tooltips, and switch
trend chart colors to red (created) / green (closed) for clarity.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
