New standalone page (helpdesk/team) showing support agent workload
aggregated from BC tickets. KPI bar (open, unassigned, avg age, resolved),
per-agent table sorted by open tickets, period selector (30/90/180/365d).
Global OData query via getTicketsForTeam() without customer filter.
New permission helpdesk.team-workload.view with admin role assignment.
Includes 6 PHPUnit tests for buildTeamWorkloadDashboard().
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Replace border-bottom on rule items and border-top on advanced disclosure
with native <hr> elements that inherit Core's muted-border styling.
Module CSS now only handles layout, not border presentation.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Remove opacity and font-size overrides on small and span elements
that are already styled by core. Module CSS should only handle layout.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Merge 'System recommendations' (5 rules × 3-4 fields) and 'Controlling'
(4 rules × 2 fields) into a single 'Automation' tab with two sections:
Recommendations and Risk monitoring. Each rule now shows only a toggle and
help text; priority fields removed (hardcoded in action). Advanced disclosure
for recommendation thresholds. Fix nav highlighting bug where 'Kunden' was
also highlighted when Settings was active.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Move breadcrumb rendering from individual page templates into the core
topbar. Each page now sets $breadcrumbs in its action .php file; the
topbar renders it automatically via the shared partial.
- Remove global back/forward buttons and app-nav-history.js component
- Remove Alt+Arrow keyboard shortcuts for history navigation
- Render breadcrumb in topbar-left section (replaces button area)
- Clean up breadcrumb CSS: context-neutral base (flex, no margin)
- Recalculate sticky titlebar offset in details container
- Migrate all 41 pages (core + helpdesk, audit, addressbook, api-docs)
- Add missing breadcrumbs to addressbook detail view
- Update architecture contract tests (nav-history references removed)
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Add 3 new ticket list filters: Support User (dynamic select), Contact (dynamic
select), and Period (30/90/180/365 days). Extend categories endpoint to also
return support_users and contacts arrays from the same cached ticket data.
Add server-side filtering for all three in the data endpoint.
Resolve support user abbreviation codes to full names in the communication chat
widget. For single-ticket view, infer code-to-name from Support_User_Name when
only one support code appears. For debitor view, build map from already-fetched
entries across tickets with no additional API calls.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Swap layout: communication feed becomes the primary main content area (full width),
ticket metadata moves to aside panel with 2 stacked KPI tiles (Status, Age) and
a Stripe-style key-value definition list (Description, Company link, Contact,
Category, Support, Debtor No.). Remove activity timeline entirely — communication
feed already includes activity fallback when SOAP is unavailable. Add skeleton
bubble loading for async communication. Simplify JS from 211 to 89 lines. Remove
unused ticketLogUrl data attribute and i18n keys.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Restructure Support dashboard into 2 KPI groups (Tickets + Contracts) with
section dividers, merge escalations and recommendations into "Attention needed".
Redesign Sales dashboard with clickable contract timeline and dialog.
Add CSS shimmer skeleton loading for all dashboard tabs and aside.
Unify vertical rhythm via * + * sibling combinator on tab content containers.
Remove ~265 lines of dead CSS (contract cards, escalation styles) and unused JS
functions. Refactor hydrateTicketCategoryFilter into generic hydrateSelectFilter.
Fix role="button" CSS bleed from shell and remove extra future year from timeline.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Add support/sales/controlling dashboards with KPIs, trend charts and
risk indicators. Add debitor communication timeline, contact filters,
system recommendations engine, and configurable controlling risk rules.
Rename search→index to fix query-string preservation on back navigation.
Remove fake escalation rate metric, add KPI info tooltips, and switch
trend chart colors to red (created) / green (closed) for clarity.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
- add helpdesk module pages, services, settings and tests
- standardize debtor list on drawer/grid contracts and robust filter drawer behavior
- add helpdesk aside panel navigation and settings visibility provider
- switch primary list slug to helpdesk/debitor and remove helpdesk/search compatibility
- include required core contract updates for list contracts and detail/drawer integration
