SOAP entries often have an empty actor while OData entries have a code
like 'NKS'. After name resolution, one becomes 'Nikita Soldatov' and
the other stays empty — producing different signatures and causing
duplicates. The actor is not a reliable dedup field since the same
event can have different actor representations across sources.
Dedup now uses: ticket_no + timestamp_iso + type + message_hash.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
The previous logic only resolved support user codes to full names when
exactly one unique support code existed per ticket. Tickets with multiple
support codes (e.g. after reassignment) left all codes unresolved,
showing abbreviations like 'NKS' or 'FA' instead of full names.
Now: every support-role actor code in a ticket is mapped to that ticket's
Support_User_Name. For the debitor feed, codes are mapped on first
encounter to avoid conflicts from reassigned tickets.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Add 3 new ticket list filters: Support User (dynamic select), Contact (dynamic
select), and Period (30/90/180/365 days). Extend categories endpoint to also
return support_users and contacts arrays from the same cached ticket data.
Add server-side filtering for all three in the data endpoint.
Resolve support user abbreviation codes to full names in the communication chat
widget. For single-ticket view, infer code-to-name from Support_User_Name when
only one support code appears. For debitor view, build map from already-fetched
entries across tickets with no additional API calls.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Add support/sales/controlling dashboards with KPIs, trend charts and
risk indicators. Add debitor communication timeline, contact filters,
system recommendations engine, and configurable controlling risk rules.
Rename search→index to fix query-string preservation on back navigation.
Remove fake escalation rate metric, add KPI info tooltips, and switch
trend chart colors to red (created) / green (closed) for clarity.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
