Adds helpdesk/dashboard route, empty page/view, Overview nav group in the
sidebar, and Dashboard i18n keys (de + en). No content yet.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
New Updates page in the Helpdesk module that fetches UPDATE/UPDATE-HF tickets
from Business Central (PBI_LV_Tickets) and allows assigning a domain and Gitea
link via a dialog. Ticket status (from BC) and assignment status (local) are
shown as separate columns with filters for both plus type and free-text search.
Assigned updates also appear on the domain detail page. Includes session-cached
BC fetch with refresh button, admin permissions, migration, and 16 unit tests.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Implement handover protocols as a new entity in the helpdesk module,
allowing users to create fillable protocol records from admin-defined
software product schemas.
Key additions:
- DB migration (helpdesk_handovers table) with tenant scope
- HandoverService with status workflow (draft/in_progress/completed/archived)
- Three-tier permissions (view/create/manage)
- Two-step creation wizard (Stripe-style assistant)
- Grid.js list page with search and status filter
- Edit/detail page with aside metadata and status controls
- Reusable core autocomplete lookup component (app-lookup-field)
- Debitor lookup data endpoint for autocomplete
- Dynamic form rendering from schema snapshots
- 11 PHPUnit tests for HandoverService
- DE+EN i18n translations (48 keys each)
Also includes: PHPStan fixes (dead code removal, stale baseline cleanup),
software product edit title improvement, fieldset simplification,
and Stripe-style hover for schema preview.
Workflow: HD-HANDOVERS-001 (.agents/runs/HD-HANDOVERS-001/)
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Add a new Software-Produkte feature to the helpdesk module that syncs
contract types (Create_SaaS_License=true) from BC OData into a local
database table with a nightly scheduler job, providing a Grid.js list
page and detail/edit page for managing custom product names.
- DB migration 003: helpdesk_software_products table (code UNIQUE key)
- BcODataGateway: FS_Contract_Types entity with SaaS filter + fallback
- SoftwareProductRepository: upsert, listPaged, softDelete, updateName
- SoftwareProductSyncService: fetch → upsert → soft-delete lifecycle
- SoftwareProductSyncJobHandler: daily at 02:00 via scheduler platform
- SoftwareProductService: web UI business logic with validation
- Permission: helpdesk.software-products.manage (nav-gated)
- List page: Grid.js with Code, BC Description, Name, Status columns
- Detail page: Code/BC Description read-only, Name editable, PRG pattern
- i18n: de + en translation keys
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
New portfolio view scoring customers 0-100 across five dimensions:
- Open pressure (30%): open + critical ticket count
- Trend (25%): net ticket flow (created - closed) in period
- SLA overdue (20%): tickets exceeding escalation targets
- Resolution time (15%): median hours to close (null = neutral)
- Inactivity (10%): age of oldest open ticket
Card grid with score badges (color-coded high/medium/low), metric
pills, driver bars. Click opens detail dialog with all dimensions
and open ticket list. Clientside search filter.
PBI_LV_Tickets with client-driven paging ($skip/$top, hardcap 5000).
Escalation definitions cached separately (30min TTL). Truncated
banner when data is capped.
New: RiskRadarService, getTicketsForRiskRadar(), 13 PHPUnit tests,
permission helpdesk.risk-radar.view, 2 routes, i18n de+en.
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
New standalone page (helpdesk/team) showing support agent workload
aggregated from BC tickets. KPI bar (open, unassigned, avg age, resolved),
per-agent table sorted by open tickets, period selector (30/90/180/365d).
Global OData query via getTicketsForTeam() without customer filter.
New permission helpdesk.team-workload.view with admin role assignment.
Includes 6 PHPUnit tests for buildTeamWorkloadDashboard().
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
- add helpdesk module pages, services, settings and tests
- standardize debtor list on drawer/grid contracts and robust filter drawer behavior
- add helpdesk aside panel navigation and settings visibility provider
- switch primary list slug to helpdesk/debitor and remove helpdesk/search compatibility
- include required core contract updates for list contracts and detail/drawer integration
