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fix(helpdesk): resolve contactNo from ticket for SOAP file authorization

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BC's GetTicketFile requires a valid contactNo for authorization.
The endpoint now accepts ticketNo, loads the ticket via OData to get
Current_Contact_Name, looks up the contact's No, and passes it to
the SOAP call. Frontend includes ticketNo in the file download URL.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
Felix Schneider
2026-04-05 22:56:11 +02:00
parent 2b2f41ebab
commit f1c9c414a6
2 changed files with 27 additions and 2 deletions
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2
modules/helpdesk/web/js/helpdesk-communication.js
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@@ -118,7 +118,7 @@ export function renderCommunicationFeed(entries, options = {}) {
// File attachment: render download link and inline image for images
if (typeVariant === 'file' && fileDownloadUrl && entry.file_entry_no) {
const fileName = entry.file_name || 'attachment';
const fileUrl = fileDownloadUrl + '?entryNo=' + encodeURIComponent(entry.file_entry_no) + '&filename=' + encodeURIComponent(fileName);
const fileUrl = fileDownloadUrl + '?entryNo=' + encodeURIComponent(entry.file_entry_no) + '&ticketNo=' + encodeURIComponent(ticketNo) + '&filename=' + encodeURIComponent(fileName);
const ext = fileName.includes('.') ? fileName.split('.').pop().toLowerCase() : '';
const imageExts = ['jpg', 'jpeg', 'png', 'gif', 'bmp'];
const isImage = imageExts.includes(ext);