feat(helpdesk): add ticket/debtor communication feed and chat timeline UI

This commit is contained in:
2026-04-03 16:45:41 +02:00
parent 8de67fa882
commit e897cc2c56
18 changed files with 2372 additions and 11 deletions

View File

@@ -111,4 +111,321 @@
color: var(--app-muted, #6c757d);
font-size: 0.8125rem;
}
/* Communication feed (ticket + debtor aside) */
.helpdesk-comm-hint {
margin: 0.75rem 1rem 0;
font-size: 0.8125rem;
color: var(--app-muted, #6c757d);
}
.helpdesk-comm-feed {
display: flex;
flex-direction: column;
gap: 0.75rem;
margin: 0;
padding: 0.75rem 1rem;
list-style: none;
max-height: 26rem;
min-width: 0;
}
.helpdesk-comm-feed > li {
margin: 0;
padding: 0;
list-style: none;
}
#ticket-communication .helpdesk-comm-feed {
max-height: 34rem;
}
#app-details-aside-section .helpdesk-comm-feed {
max-height: none;
height: 100%;
min-height: 0;
padding: 0.5rem 0 0;
}
.helpdesk-chat-row {
display: flex;
flex-direction: column;
gap: 0.25rem;
max-width: 100%;
min-width: 0;
}
.helpdesk-chat-row--message {
--helpdesk-tl-x: 7px;
--helpdesk-tl-dot: 10px;
position: relative;
align-self: stretch;
padding: 0.05rem 0 0.05rem 1.35rem;
}
.helpdesk-chat-row--customer {
align-self: flex-start;
}
.helpdesk-chat-row--support {
align-self: flex-start;
}
.helpdesk-chat-row--activity {
align-self: stretch;
max-width: 100%;
gap: 0.15rem;
}
.helpdesk-chat-meta-block {
display: grid;
gap: 0.18rem;
min-width: 0;
}
.helpdesk-chat-meta-block--center {
justify-items: center;
}
.helpdesk-chat-meta-row {
display: flex;
flex-wrap: wrap;
align-items: center;
gap: 0.12rem 0.45rem;
font-size: 0.6875rem;
color: var(--app-muted, #6c757d);
min-width: 0;
}
.helpdesk-chat-meta-row > * {
min-width: 0;
}
.helpdesk-chat-meta-row > * + *::before {
content: "•";
margin-right: 0.4rem;
color: color-mix(in srgb, var(--app-muted, #6c757d) 70%, transparent);
}
.helpdesk-chat-meta-row--center {
justify-content: center;
}
.helpdesk-chat-meta-item {
line-height: 1.35;
max-width: 100%;
overflow-wrap: anywhere;
}
.helpdesk-chat-meta-link {
color: color-mix(in srgb, var(--app-primary, #1a56db) 88%, #0b2e7a);
text-decoration: none;
line-height: 1.35;
max-width: 100%;
overflow-wrap: anywhere;
}
.helpdesk-chat-meta-link:hover {
text-decoration: underline;
}
.helpdesk-chat-actor {
display: block;
font-size: 0.8125rem;
font-weight: 600;
color: var(--app-contrast, #1f2937);
overflow-wrap: anywhere;
}
.helpdesk-chat-time {
font-size: 0.75rem;
color: var(--app-muted, #6c757d);
white-space: normal;
overflow-wrap: anywhere;
}
.helpdesk-chat-meta-row--center .helpdesk-chat-time {
margin-left: 0;
}
.helpdesk-chat-bubble {
margin: 0;
border: 1px solid #d0d7de;
background: #fff;
border-radius: 0.5rem;
padding: 0.62rem 0.78rem;
white-space: pre-wrap;
word-break: break-word;
overflow-wrap: anywhere;
line-height: 1.45;
box-shadow: 0 1px 0 rgb(27 31 36 / 0.04);
}
.helpdesk-chat-row--customer .helpdesk-chat-bubble {
background: var(--app-secondary);
color: var(--app-secondary-inverse);
border-color: var(--app-secondary-border);
}
.helpdesk-chat-row--support .helpdesk-chat-bubble {
background: var(--app-primary);
border-color: var(--app-primary);
color: var(--app-primary-inverse);
}
.helpdesk-chat-row--message::before {
content: "";
position: absolute;
left: var(--helpdesk-tl-x);
top: -0.45rem;
bottom: -0.45rem;
width: 1px;
background: color-mix(in srgb, var(--app-border, #dee2e6) 88%, transparent);
z-index: 0;
}
.helpdesk-chat-row--message::after {
content: "";
position: absolute;
left: calc(var(--helpdesk-tl-x) - (var(--helpdesk-tl-dot) / 2) + 0.5px);
top: 0.52rem;
width: var(--helpdesk-tl-dot);
height: var(--helpdesk-tl-dot);
border-radius: 50%;
box-sizing: border-box;
border: 2px solid
color-mix(in srgb, var(--app-border, #dee2e6) 82%, #8f9bae);
background: #fff;
z-index: 1;
}
.helpdesk-chat-row--message > * {
position: relative;
z-index: 1;
}
.helpdesk-chat-row--message .helpdesk-chat-meta-block,
.helpdesk-chat-row--message .helpdesk-chat-bubble {
margin-left: 1.35rem;
}
.helpdesk-chat-activity {
--helpdesk-tl-x: 7px;
--helpdesk-tl-dot: 10px;
position: relative;
display: block;
padding: 0.1rem 0 0.1rem 1.35rem;
margin: 0;
}
.helpdesk-chat-activity::before {
content: "";
position: absolute;
left: var(--helpdesk-tl-x);
top: -0.45rem;
bottom: -0.45rem;
width: 1px;
background: linear-gradient(
to bottom,
transparent 0%,
color-mix(in srgb, var(--app-border, #dee2e6) 88%, transparent) 12%,
color-mix(in srgb, var(--app-border, #dee2e6) 88%, transparent) 88%,
transparent 100%
);
z-index: 0;
}
.helpdesk-chat-activity::after {
content: "";
position: absolute;
left: calc(var(--helpdesk-tl-x) - (var(--helpdesk-tl-dot) / 2) + 0.5px);
top: 0.48rem;
width: var(--helpdesk-tl-dot);
height: var(--helpdesk-tl-dot);
border-radius: 50%;
box-sizing: border-box;
border: 2px solid
color-mix(in srgb, var(--app-border, #dee2e6) 86%, #8f9bae);
background: #fff;
z-index: 1;
}
.helpdesk-chat-activity-pill {
position: relative;
z-index: 1;
display: block;
border-radius: 0;
border: 0;
border-left: 0;
background: transparent;
color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
padding: 0.08rem 0 0.08rem 0;
font-size: 0.8rem;
font-weight: 500;
line-height: 1.4;
max-width: 100%;
white-space: normal;
overflow: visible;
text-overflow: clip;
overflow-wrap: anywhere;
}
.helpdesk-chat-activity[data-variant="status"] .helpdesk-chat-activity-pill {
color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
}
.helpdesk-chat-activity[data-variant="forward"] .helpdesk-chat-activity-pill {
color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
}
.helpdesk-chat-activity[data-variant="file"] .helpdesk-chat-activity-pill {
color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
}
#app-details-aside-section .helpdesk-chat-row {
max-width: 100%;
min-width: 0;
}
#app-details-aside-section .helpdesk-chat-time {
margin-left: 0;
}
#app-details-aside-section .helpdesk-chat-meta-row {
gap: 0.25rem 0.4rem;
}
@media (min-width: 968px) {
.app-details-container {
overflow-x: hidden;
overflow-x: clip;
}
#app-details-aside-section {
display: flex;
min-width: 0;
}
#app-details-aside-section .helpdesk-comm-aside {
display: flex;
flex-direction: column;
flex: 1;
height: 100%;
min-height: 0;
}
#app-details-aside-section #debitor-communication-content:not([hidden]) {
display: flex;
flex: 1;
min-height: 0;
min-width: 0;
}
#app-details-aside-section #debitor-communication-feed {
display: flex;
flex-direction: column;
flex: 1;
min-height: 0;
min-width: 0;
}
}
}