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feat(helpdesk): add ticket/debtor communication feed and chat timeline UI

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This commit is contained in:
Felix Schneider
2026-04-03 16:45:41 +02:00
parent 8de67fa882
commit e897cc2c56
18 changed files with 2372 additions and 11 deletions
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15
modules/helpdesk/i18n/default_de.json
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@@ -104,10 +104,25 @@
"Status change": "Statusänderung",
"No activity found.": "Keine Aktivitäten gefunden.",
"Could not load activity log.": "Aktivitätsverlauf konnte nicht geladen werden.",
"Communication history": "Kommunikationsverlauf",
"No communication found.": "Keine Kommunikation gefunden.",
"Could not load communication history.": "Kommunikationsverlauf konnte nicht geladen werden.",
"Live communication unavailable, showing activity fallback.": "Live-Kommunikation nicht verfügbar, es werden Aktivitätsdaten als Fallback angezeigt.",
"Ticket communication": "Ticket-Kommunikation",
"Last 5 tickets": "Letzte 5 Tickets",
"Last 10 tickets": "Letzte 10 Tickets",
"Some ticket communications could not be loaded completely.": "Einige Ticket-Kommunikationen konnten nicht vollständig geladen werden.",
"Unknown user": "Unbekannter Benutzer",
"Unknown time": "Unbekannte Zeit",
"Source": "Quelle",
"SOAP": "SOAP",
"Activity fallback": "Aktivitäts-Fallback",
"sent a message": "hat eine Nachricht gesendet",
"changed status": "hat den Status geändert",
"Forwarded": "hat das Ticket weitergeleitet",
"attached a file": "hat eine Datei angehängt",
"logged an activity": "hat eine Aktivität erfasst",
"on": "am",
"Process": "Prozess",
"All": "Alle",
"Open": "Offen",

15
modules/helpdesk/i18n/default_en.json
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@@ -104,10 +104,25 @@
"Status change": "Status change",
"No activity found.": "No activity found.",
"Could not load activity log.": "Could not load activity log.",
"Communication history": "Communication history",
"No communication found.": "No communication found.",
"Could not load communication history.": "Could not load communication history.",
"Live communication unavailable, showing activity fallback.": "Live communication unavailable, showing activity fallback.",
"Ticket communication": "Ticket communication",
"Last 5 tickets": "Last 5 tickets",
"Last 10 tickets": "Last 10 tickets",
"Some ticket communications could not be loaded completely.": "Some ticket communications could not be loaded completely.",
"Unknown user": "Unknown user",
"Unknown time": "Unknown time",
"Source": "Source",
"SOAP": "SOAP",
"Activity fallback": "Activity fallback",
"sent a message": "sent a message",
"changed status": "changed status",
"Forwarded": "forwarded the ticket",
"attached a file": "attached a file",
"logged an activity": "logged an activity",
"on": "on",
"Process": "Process",
"All": "All",
"Open": "Open",