diff --git a/modules/helpdesk/lib/Module/Helpdesk/Repository/HandoverRepository.php b/modules/helpdesk/lib/Module/Helpdesk/Repository/HandoverRepository.php
index c704e28..fa9cd27 100644
--- a/modules/helpdesk/lib/Module/Helpdesk/Repository/HandoverRepository.php
+++ b/modules/helpdesk/lib/Module/Helpdesk/Repository/HandoverRepository.php
@@ -15,12 +15,14 @@ class HandoverRepository
     {
         $result = DB::insert(
             'INSERT INTO helpdesk_handovers '
-            . '(tenant_id, debitor_no, debitor_name, product_code, status, schema_snapshot, field_values, created_by) '
-            . 'VALUES (?, ?, ?, ?, ?, ?, ?, ?)',
+            . '(tenant_id, debitor_no, debitor_name, product_code, domain_no, domain_url, status, schema_snapshot, field_values, created_by) '
+            . 'VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?)',
             (string) ($data['tenant_id'] ?? 0),
             (string) ($data['debitor_no'] ?? ''),
             (string) ($data['debitor_name'] ?? ''),
             (string) ($data['product_code'] ?? ''),
+            (string) ($data['domain_no'] ?? ''),
+            (string) ($data['domain_url'] ?? ''),
             (string) ($data['status'] ?? 'draft'),
             $data['schema_snapshot'] ?? null,
             $data['field_values'] ?? null,
@@ -68,7 +70,7 @@ class HandoverRepository
         [$limit, $offset] = RepoQuery::sanitizeLimitOffset($filters, 20, 1, 100, 0);
         [$order, $dir] = RepoQuery::sanitizeOrder(
             $filters,
-            ['id', 'debitor_name', 'product_code', 'status', 'created_at', 'created_by'],
+            ['id', 'domain_url', 'debitor_name', 'product_code', 'status', 'created_at', 'created_by'],
             'created_at',
             'desc'
         );
@@ -76,7 +78,7 @@ class HandoverRepository
         $where = ['h.tenant_id = ?'];
         $params = [(string) $tenantId];
 
-        RepoQuery::addLikeFilter($where, $params, ['h.debitor_name', 'h.debitor_no', 'h.product_code'], $search);
+        RepoQuery::addLikeFilter($where, $params, ['h.debitor_name', 'h.debitor_no', 'h.domain_url', 'h.product_code'], $search);
 
         if ($status !== '' && $status !== 'all') {
             $where[] = 'h.status = ?';
@@ -92,8 +94,11 @@ class HandoverRepository
         $total = (int) (DB::selectValue('SELECT COUNT(*) FROM helpdesk_handovers h' . $whereSql, ...$params) ?? 0);
 
         $rows = DB::select(
-            'SELECT h.*, u.display_name AS created_by_name FROM helpdesk_handovers h'
+            'SELECT h.*, u.display_name AS created_by_name,'
+            . ' sp.name AS product_name, sp.bc_description AS product_bc_description'
+            . ' FROM helpdesk_handovers h'
             . ' LEFT JOIN users u ON u.id = h.created_by'
+            . ' LEFT JOIN helpdesk_software_products sp ON sp.code = h.product_code'
             . $whereSql
             . sprintf(' ORDER BY h.`%s` %s LIMIT ? OFFSET ?', $order, $dir),
             ...array_merge($params, [(string) $limit, (string) $offset])
@@ -141,6 +146,79 @@ class HandoverRepository
         return $result !== false;
     }
 
+    /**
+     * @param list<int> $ids
+     */
+    public function deleteByIds(int $tenantId, array $ids): int
+    {
+        if ($ids === []) {
+            return 0;
+        }
+
+        $placeholders = implode(',', array_fill(0, count($ids), '?'));
+        $params = array_map('strval', $ids);
+        $params[] = (string) $tenantId;
+
+        $result = DB::update(
+            'DELETE FROM helpdesk_handovers WHERE id IN (' . $placeholders . ') AND tenant_id = ?',
+            ...$params
+        );
+
+        return is_int($result) ? $result : 0;
+    }
+
+    /**
+     * Find all handovers linked to a specific domain.
+     *
+     * @api Called from DomainDetailService
+     * @return list<array<string, mixed>>
+     */
+    public function findByDomainNo(int $tenantId, string $domainNo): array
+    {
+        if ($domainNo === '') {
+            return [];
+        }
+
+        $rows = DB::select(
+            'SELECT h.*, u.display_name AS created_by_name,'
+            . ' sp.name AS product_name, sp.bc_description AS product_bc_description'
+            . ' FROM helpdesk_handovers h'
+            . ' LEFT JOIN users u ON u.id = h.created_by'
+            . ' LEFT JOIN helpdesk_software_products sp ON sp.code = h.product_code'
+            . ' WHERE h.tenant_id = ? AND h.domain_no = ?'
+            . ' ORDER BY h.created_at DESC',
+            (string) $tenantId,
+            $domainNo
+        );
+
+        $normalized = [];
+        if (is_array($rows)) {
+            foreach ($rows as $row) {
+                $item = $this->normalizeRow($row);
+                if ($item !== null) {
+                    $normalized[] = $item;
+                }
+            }
+        }
+
+        return $normalized;
+    }
+
+    public function beginTransaction(): void
+    {
+        DB::handle()->begin_transaction();
+    }
+
+    public function commitTransaction(): void
+    {
+        DB::handle()->commit();
+    }
+
+    public function rollbackTransaction(): void
+    {
+        DB::handle()->rollback();
+    }
+
     private function normalizeRow(mixed $row): ?array
     {
         if (!is_array($row)) {
diff --git a/modules/helpdesk/lib/Module/Helpdesk/Service/HandoverRevisionService.php b/modules/helpdesk/lib/Module/Helpdesk/Service/HandoverRevisionService.php
index 050fb26..cb5fd45 100644
--- a/modules/helpdesk/lib/Module/Helpdesk/Service/HandoverRevisionService.php
+++ b/modules/helpdesk/lib/Module/Helpdesk/Service/HandoverRevisionService.php
@@ -132,30 +132,52 @@ class HandoverRevisionService
 
         $restoredStatus = (string) ($revision['status'] ?? $handover['status']);
 
-        // Update the handover with restored values
-        $fieldValuesJson = json_encode($restoredValues, JSON_UNESCAPED_SLASHES | JSON_UNESCAPED_UNICODE);
-        $this->handoverRepository->updateFieldValues($tenantId, $handoverId, $fieldValuesJson, $userId);
+        $this->handoverRepository->beginTransaction();
+        try {
+            // Update the handover with restored values.
+            $fieldValuesJson = json_encode($restoredValues, JSON_UNESCAPED_SLASHES | JSON_UNESCAPED_UNICODE);
+            $updatedFields = $this->handoverRepository->updateFieldValues($tenantId, $handoverId, $fieldValuesJson, $userId);
+            if (!$updatedFields) {
+                throw new \RuntimeException('Failed to restore handover field values');
+            }
 
-        $currentStatus = (string) ($handover['status'] ?? '');
-        if ($restoredStatus !== $currentStatus) {
-            $this->handoverRepository->updateStatus($tenantId, $handoverId, $restoredStatus, $userId);
+            $currentStatus = (string) ($handover['status'] ?? '');
+            if ($restoredStatus !== $currentStatus) {
+                $updatedStatus = $this->handoverRepository->updateStatus($tenantId, $handoverId, $restoredStatus, $userId);
+                if (!$updatedStatus) {
+                    throw new \RuntimeException('Failed to restore handover status');
+                }
+            }
+
+            // Determine schema version from current handover.
+            $schema = json_decode((string) ($handover['schema_snapshot'] ?? '{}'), true);
+            $schemaVersion = is_array($schema) ? (int) ($schema['version'] ?? 1) : 1;
+
+            // Create a new revision marking the restore.
+            $revisionId = $this->createRevision(
+                $tenantId,
+                $handoverId,
+                $restoredValues,
+                $restoredStatus,
+                $schemaVersion,
+                $userId,
+                self::CHANGE_TYPE_RESTORE
+            );
+            if ($revisionId === null) {
+                throw new \RuntimeException('Failed to create restore revision');
+            }
+
+            $this->handoverRepository->commitTransaction();
+        } catch (\Throwable) {
+            try {
+                $this->handoverRepository->rollbackTransaction();
+            } catch (\Throwable) {
+                // no-op
+            }
+
+            return ['ok' => false, 'errors' => ['general' => t('Failed to restore')]];
         }
 
-        // Determine schema version from current handover
-        $schema = json_decode((string) ($handover['schema_snapshot'] ?? '{}'), true);
-        $schemaVersion = is_array($schema) ? (int) ($schema['version'] ?? 1) : 1;
-
-        // Create a new revision marking the restore
-        $this->createRevision(
-            $tenantId,
-            $handoverId,
-            $restoredValues,
-            $restoredStatus,
-            $schemaVersion,
-            $userId,
-            self::CHANGE_TYPE_RESTORE
-        );
-
         return ['ok' => true, 'errors' => []];
     }
 
diff --git a/modules/helpdesk/lib/Module/Helpdesk/Service/HandoverService.php b/modules/helpdesk/lib/Module/Helpdesk/Service/HandoverService.php
index 42fa63a..3cc8cbf 100644
--- a/modules/helpdesk/lib/Module/Helpdesk/Service/HandoverService.php
+++ b/modules/helpdesk/lib/Module/Helpdesk/Service/HandoverService.php
@@ -62,6 +62,8 @@ class HandoverService
         string $debitorNo,
         string $debitorName,
         string $productCode,
+        string $domainNo,
+        string $domainUrl,
         int $userId,
         array $fieldValues = [],
     ): array {
@@ -77,6 +79,11 @@ class HandoverService
             $errors['product_code'] = t('Software product is required');
         }
 
+        $domainNo = trim($domainNo);
+        if ($domainNo === '') {
+            $errors['domain_no'] = t('Please select a domain');
+        }
+
         if ($errors !== []) {
             return ['ok' => false, 'id' => null, 'errors' => $errors];
         }
@@ -113,6 +120,8 @@ class HandoverService
             'debitor_no' => $debitorNo,
             'debitor_name' => trim($debitorName),
             'product_code' => $productCode,
+            'domain_no' => $domainNo,
+            'domain_url' => trim($domainUrl),
             'status' => self::STATUS_DRAFT,
             'schema_snapshot' => $schemaRaw,
             'field_values' => $fieldValuesJson,
@@ -222,7 +231,8 @@ class HandoverService
         int $handoverId,
         array $fieldValues,
         string $status,
-        string $previousStatus,
+        bool $fieldsChanged,
+        bool $statusChanged,
         int $schemaVersion,
         int $userId,
     ): void {
@@ -230,10 +240,12 @@ class HandoverService
             return;
         }
 
-        $statusChanged = $status !== $previousStatus;
-        $changeType = $statusChanged
-            ? HandoverRevisionService::CHANGE_TYPE_BOTH
-            : HandoverRevisionService::CHANGE_TYPE_FIELDS;
+        $changeType = HandoverRevisionService::CHANGE_TYPE_FIELDS;
+        if ($fieldsChanged && $statusChanged) {
+            $changeType = HandoverRevisionService::CHANGE_TYPE_BOTH;
+        } elseif ($statusChanged) {
+            $changeType = HandoverRevisionService::CHANGE_TYPE_STATUS;
+        }
 
         $this->revisionService->createRevision(
             $tenantId,
@@ -246,41 +258,6 @@ class HandoverService
         );
     }
 
-    /**
-     * Create a revision for a status-only change.
-     */
-    public function createRevisionForStatusChange(
-        int $tenantId,
-        int $handoverId,
-        string $newStatus,
-        int $schemaVersion,
-        int $userId,
-    ): void {
-        if ($this->revisionService === null) {
-            return;
-        }
-
-        $handover = $this->repository->findById($tenantId, $handoverId);
-        if ($handover === null) {
-            return;
-        }
-
-        $fieldValues = json_decode((string) ($handover['field_values'] ?? '{}'), true);
-        if (!is_array($fieldValues)) {
-            $fieldValues = [];
-        }
-
-        $this->revisionService->createRevision(
-            $tenantId,
-            $handoverId,
-            $fieldValues,
-            $newStatus,
-            $schemaVersion,
-            $userId,
-            HandoverRevisionService::CHANGE_TYPE_STATUS
-        );
-    }
-
     /**
      * @return array{total: int, rows: list<array<string, mixed>>}
      */
@@ -294,6 +271,25 @@ class HandoverService
         return $this->repository->findById($tenantId, $id);
     }
 
+    /**
+     * @param list<int> $ids
+     * @return array{ok: bool, count: int, error?: string}
+     */
+    public function deleteByIds(int $tenantId, array $ids, string $permissionLevel): array
+    {
+        if ($permissionLevel !== self::PERMISSION_MANAGE) {
+            return ['ok' => false, 'count' => 0, 'error' => t('Only managers can delete handovers')];
+        }
+
+        if ($ids === []) {
+            return ['ok' => false, 'count' => 0, 'error' => t('No handovers selected')];
+        }
+
+        $count = $this->repository->deleteByIds($tenantId, $ids);
+
+        return ['ok' => true, 'count' => $count];
+    }
+
     /**
      * Check if a user with the given permission level can edit a handover in the given status.
      */
diff --git a/modules/helpdesk/lib/Module/Helpdesk/Service/SoftwareProductSyncService.php b/modules/helpdesk/lib/Module/Helpdesk/Service/SoftwareProductSyncService.php
index 96360a8..d84a4dd 100644
--- a/modules/helpdesk/lib/Module/Helpdesk/Service/SoftwareProductSyncService.php
+++ b/modules/helpdesk/lib/Module/Helpdesk/Service/SoftwareProductSyncService.php
@@ -44,6 +44,15 @@ class SoftwareProductSyncService
             ];
         }
 
+        if ($bcTypes === []) {
+            return [
+                'status' => 'skipped',
+                'error_code' => 'bc_empty_response',
+                'error_message' => 'BC returned no contract types — skipping sync to preserve local state',
+                'result' => [],
+            ];
+        }
+
         $syncedCodes = [];
         $upserted = 0;
 
diff --git a/modules/helpdesk/migrations/007_add_domain_to_handovers.sql b/modules/helpdesk/migrations/007_add_domain_to_handovers.sql
new file mode 100644
index 0000000..331f4c2
--- /dev/null
+++ b/modules/helpdesk/migrations/007_add_domain_to_handovers.sql
@@ -0,0 +1,6 @@
+-- Add domain reference columns to handovers table
+-- domain_no: BC domain identifier (e.g. DNS00001)
+-- domain_url: domain URL snapshot at creation time
+
+ALTER TABLE helpdesk_handovers ADD COLUMN IF NOT EXISTS domain_no VARCHAR(30) NOT NULL DEFAULT '' AFTER product_code;
+ALTER TABLE helpdesk_handovers ADD COLUMN IF NOT EXISTS domain_url VARCHAR(255) NOT NULL DEFAULT '' AFTER domain_no;
diff --git a/modules/helpdesk/pages/helpdesk/domains/index(default).phtml b/modules/helpdesk/pages/helpdesk/domains/index(default).phtml
index a4e5c16..36662ad 100644
--- a/modules/helpdesk/pages/helpdesk/domains/index(default).phtml
+++ b/modules/helpdesk/pages/helpdesk/domains/index(default).phtml
@@ -35,6 +35,7 @@ require templatePath('partials/app-list-filters.phtml');
 <script src="<?php e(assetVersion('vendor/gridjs/gridjs.umd.js')); ?>"></script>
 <script type="application/json" id="page-config-helpdesk-domains"><?php gridJsonForJs([
     'dataUrl' => lurl('helpdesk/domains-data'),
+    'domainBaseUrl' => lurl('helpdesk/domain/'),
     'gridLang' => gridLang(),
     'gridSearch' => $searchConfig,
     'filterSchema' => $clientFilterSchema,
diff --git a/modules/helpdesk/pages/helpdesk/handover-domains-data().php b/modules/helpdesk/pages/helpdesk/handover-domains-data().php
new file mode 100644
index 0000000..f23a3e0
--- /dev/null
+++ b/modules/helpdesk/pages/helpdesk/handover-domains-data().php
@@ -0,0 +1,44 @@
+<?php
+
+use MintyPHP\Module\Helpdesk\HelpdeskAuthorizationPolicy;
+use MintyPHP\Module\Helpdesk\Service\BcODataGateway;
+use MintyPHP\Router;
+use MintyPHP\Support\Guard;
+
+Guard::requireLogin();
+Guard::requireAbilityOrForbidden(HelpdeskAuthorizationPolicy::ABILITY_HANDOVERS_CREATE);
+gridRequireGetRequest();
+
+$request = requestInput();
+$debitorNo = trim((string) $request->query('debitor_no', ''));
+
+if ($debitorNo === '') {
+    Router::json([]);
+
+    return;
+}
+
+try {
+    $domains = app(BcODataGateway::class)->getDomainsForCustomer($debitorNo);
+} catch (\Throwable) {
+    Router::json([]);
+
+    return;
+}
+
+$items = [];
+foreach ($domains as $domain) {
+    $no = trim((string) ($domain['No'] ?? ''));
+    $url = trim((string) ($domain['URL'] ?? ''));
+    if ($no === '') {
+        continue;
+    }
+
+    $items[] = [
+        'value' => $no,
+        'label' => $url !== '' ? $url : $no,
+        'url' => $url,
+    ];
+}
+
+Router::json($items);
diff --git a/modules/helpdesk/pages/helpdesk/handovers-data().php b/modules/helpdesk/pages/helpdesk/handovers-data().php
index 9edfc4b..54f7458 100644
--- a/modules/helpdesk/pages/helpdesk/handovers-data().php
+++ b/modules/helpdesk/pages/helpdesk/handovers-data().php
@@ -26,10 +26,15 @@ foreach ($rows as $row) {
     $id = (int) ($row['id'] ?? 0);
     $status = (string) ($row['status'] ?? 'draft');
 
+    $productName = trim((string) ($row['product_name'] ?? ''));
+    $productBcDesc = trim((string) ($row['product_bc_description'] ?? ''));
+    $productDisplay = $productName !== '' ? $productName : ($productBcDesc !== '' ? $productBcDesc : (string) ($row['product_code'] ?? ''));
+
     $preparedRows[] = [
         'id' => $id,
+        'domain_url' => (string) ($row['domain_url'] ?? ''),
         'debitor_name' => (string) ($row['debitor_name'] ?? ''),
-        'product_code' => (string) ($row['product_code'] ?? ''),
+        'product_display' => $productDisplay,
         'status' => $status,
         'status_label' => HandoverService::statusLabel($status),
         'status_variant' => HandoverService::statusVariant($status),
diff --git a/modules/helpdesk/pages/helpdesk/handovers/bulk($action).php b/modules/helpdesk/pages/helpdesk/handovers/bulk($action).php
new file mode 100644
index 0000000..b01df03
--- /dev/null
+++ b/modules/helpdesk/pages/helpdesk/handovers/bulk($action).php
@@ -0,0 +1,48 @@
+<?php
+
+use MintyPHP\Http\SessionStoreInterface;
+use MintyPHP\Module\Helpdesk\HelpdeskAuthorizationPolicy;
+use MintyPHP\Module\Helpdesk\Service\HandoverService;
+use MintyPHP\Router;
+use MintyPHP\Session;
+use MintyPHP\Support\Guard;
+
+Guard::requireLogin();
+
+if (!Session::checkCsrfToken()) {
+    Router::json(['ok' => false, 'error' => 'csrf_expired']);
+
+    return;
+}
+
+$action = strtolower(trim((string) ($action ?? '')));
+$allowedActions = ['delete'];
+if (!in_array($action, $allowedActions, true)) {
+    Router::json(['ok' => false, 'error' => 'invalid_action']);
+
+    return;
+}
+
+Guard::requireAbilityOrForbidden(HelpdeskAuthorizationPolicy::ABILITY_HANDOVERS_MANAGE);
+
+$raw = requestInput()->bodyAll()['ids'] ?? '';
+$ids = [];
+if (is_array($raw)) {
+    $ids = array_map('intval', $raw);
+} elseif (is_string($raw)) {
+    $ids = array_map('intval', array_filter(array_map('trim', explode(',', $raw))));
+}
+$ids = array_values(array_unique(array_filter($ids, static fn (int $id): bool => $id > 0)));
+
+if ($ids === []) {
+    Router::json(['ok' => false, 'error' => 'no_selection']);
+
+    return;
+}
+
+$session = app(SessionStoreInterface::class)->all();
+$tenantId = (int) ($session['current_tenant']['id'] ?? 0);
+$service = app(HandoverService::class);
+
+$result = $service->deleteByIds($tenantId, $ids, HandoverService::PERMISSION_MANAGE);
+Router::json($result);
diff --git a/modules/helpdesk/pages/helpdesk/handovers/create().php b/modules/helpdesk/pages/helpdesk/handovers/create().php
index 4ee72ee..087c600 100644
--- a/modules/helpdesk/pages/helpdesk/handovers/create().php
+++ b/modules/helpdesk/pages/helpdesk/handovers/create().php
@@ -39,6 +39,8 @@ if ($step === 1) {
         'debitor_no' => (string) $request->body('debitor_no', ''),
         'debitor_name' => (string) $request->body('debitor_name', ''),
         'product_code' => (string) $request->body('product_code', ''),
+        'domain_no' => (string) $request->body('domain_no', ''),
+        'domain_url' => (string) $request->body('domain_url', ''),
     ];
 
     if ($request->isMethod('POST')) {
@@ -53,6 +55,10 @@ if ($step === 1) {
             $errorBag->add('debitor_no', t('Please select a customer'));
         }
 
+        if (trim($form['domain_no']) === '') {
+            $errorBag->add('domain_no', t('Please select a domain'));
+        }
+
         if (trim($form['product_code']) === '') {
             $errorBag->add('product_code', t('Please select a software product'));
         } else {
@@ -69,6 +75,8 @@ if ($step === 1) {
                 'debitor_no' => trim($form['debitor_no']),
                 'debitor_name' => trim($form['debitor_name']),
                 'product_code' => trim($form['product_code']),
+                'domain_no' => trim($form['domain_no']),
+                'domain_url' => trim($form['domain_url']),
             ]);
 
             Router::redirect(lurl('helpdesk/handovers/create') . '?step=2' . ($returnTarget ? '&return=' . rawurlencode($returnTarget) : ''));
@@ -139,6 +147,8 @@ if ($step === 2) {
             $wizardData['debitor_no'],
             $wizardData['debitor_name'],
             $wizardData['product_code'],
+            $wizardData['domain_no'] ?? '',
+            $wizardData['domain_url'] ?? '',
             $userId,
             $fieldValues
         );
diff --git a/modules/helpdesk/pages/helpdesk/handovers/create(default).phtml b/modules/helpdesk/pages/helpdesk/handovers/create(default).phtml
index ddc575b..89bc9f9 100644
--- a/modules/helpdesk/pages/helpdesk/handovers/create(default).phtml
+++ b/modules/helpdesk/pages/helpdesk/handovers/create(default).phtml
@@ -71,6 +71,24 @@ $steps = [
           </div>
         </div>
 
+        <div class="app-wizard-field-group" id="wizard-domain-group"
+             data-domains-url="<?php e(lurl('helpdesk/handover-domains-data')); ?>"
+             data-text-initial="<?php e(t('Select a customer first...')); ?>"
+             data-text-loading="<?php e(t('Loading domains...')); ?>"
+             data-text-select="<?php e(t('Please select...')); ?>"
+             data-text-empty="<?php e(t('No domains found for this customer')); ?>"
+             data-text-error="<?php e(t('Failed to load domains')); ?>"
+             data-initial-debitor="<?php e($form['debitor_no'] ?? ''); ?>"
+             data-initial-domain="<?php e($form['domain_no'] ?? ''); ?>"
+        >
+          <label for="wizard-domain"><?php e(t('Domain')); ?> <span class="handover-form-required">*</span></label>
+          <select id="wizard-domain" name="domain_no" disabled>
+            <option value=""><?php e(t('Select a customer first...')); ?></option>
+          </select>
+          <input type="hidden" name="domain_url" id="wizard-domain-url" value="<?php e($form['domain_url'] ?? ''); ?>">
+          <div id="wizard-domain-feedback" class="app-wizard-field-feedback" role="alert" hidden></div>
+        </div>
+
         <div class="app-wizard-field-group">
           <label for="wizard-product-code"><?php e(t('Software product')); ?> <span class="handover-form-required">*</span></label>
           <?php if ($productsWithSchema === []): ?>
@@ -129,3 +147,4 @@ $steps = [
 </div>
 
 <script type="module" src="<?php e(assetVersion('js/components/app-lookup-field.js')); ?>"></script>
+<script type="module" src="<?php e(assetVersion('modules/helpdesk/js/handover-domain-select.js')); ?>"></script>
diff --git a/modules/helpdesk/pages/helpdesk/handovers/edit($id).php b/modules/helpdesk/pages/helpdesk/handovers/edit($id).php
index f8c6337..1eb0d59 100644
--- a/modules/helpdesk/pages/helpdesk/handovers/edit($id).php
+++ b/modules/helpdesk/pages/helpdesk/handovers/edit($id).php
@@ -109,7 +109,7 @@ if ($request->isMethod('POST') && $canEdit) {
         }
     }
 
-    $previousStatus = $currentStatus;
+    $fieldsChanged = $revisionService->computeDiff($fieldValues, $submittedValues) !== [];
     $updateResult = $service->updateFields($tenantId, $handoverId, $submittedValues, $userId, $permissionLevel);
     $errorBag->merge($updateResult['errors'] ?? []);
 
@@ -132,7 +132,8 @@ if ($request->isMethod('POST') && $canEdit) {
             $handoverId,
             $submittedValues,
             $finalStatus,
-            $previousStatus,
+            $fieldsChanged,
+            $statusChanged,
             $schemaVersion,
             $userId
         );
diff --git a/modules/helpdesk/pages/helpdesk/handovers/edit(default).phtml b/modules/helpdesk/pages/helpdesk/handovers/edit(default).phtml
index 9638ef9..3f5647e 100644
--- a/modules/helpdesk/pages/helpdesk/handovers/edit(default).phtml
+++ b/modules/helpdesk/pages/helpdesk/handovers/edit(default).phtml
@@ -100,6 +100,8 @@ $editBasePath = $editBasePath ?? ('helpdesk/handovers/edit/' . ($handover['id']
       <?php
       $debitorNo = trim((string) ($handover['debitor_no'] ?? ''));
       $debitorName = trim((string) ($handover['debitor_name'] ?? ''));
+      $domainNo = trim((string) ($handover['domain_no'] ?? ''));
+      $domainUrl = trim((string) ($handover['domain_url'] ?? ''));
       $canViewSoftwareProducts = $canViewSoftwareProducts ?? false;
       $productCode = $handover['product_code'] ?? '';
       ?>
@@ -111,6 +113,15 @@ $editBasePath = $editBasePath ?? ('helpdesk/handovers/edit/' . ($handover['id']
             <?php e($debitorName !== '' ? $debitorName : '—'); ?>
           <?php endif; ?>
         </h2>
+        <p>
+          <?php if ($domainNo !== ''): ?>
+            <a href="<?php e(lurl('helpdesk/domain/' . rawurlencode($domainNo))); ?>"><?php e($domainUrl !== '' ? $domainUrl : $domainNo); ?></a>
+          <?php elseif ($domainUrl !== ''): ?>
+            <?php e($domainUrl); ?>
+          <?php else: ?>
+            —
+          <?php endif; ?>
+        </p>
         <p>
           <?php if ($canViewSoftwareProducts && $productCode !== ''): ?>
             <a href="<?php e(lurl('helpdesk/software-products/edit/' . rawurlencode($productCode))); ?>"><?php e($productName ?? $productCode); ?></a>
@@ -180,7 +191,12 @@ $editBasePath = $editBasePath ?? ('helpdesk/handovers/edit/' . ($handover['id']
               <input type="hidden" name="action" value="restore">
               <input type="hidden" name="restore_revision" value="<?php e($activeRevisionNumber); ?>">
               <?php \MintyPHP\Session::getCsrfInput(); ?>
-              <button type="submit" class="secondary outline small" onclick="return confirm('<?php e(t('Restore this version?')); ?>');">
+              <button
+                type="submit"
+                class="secondary outline small"
+                data-confirm-message="<?php e(t('Restore this version?')); ?>"
+                data-confirm-variant="warning"
+              >
                 <i class="bi bi-arrow-counterclockwise"></i> <?php e(t('Restore this version')); ?>
               </button>
             </form>
diff --git a/modules/helpdesk/pages/helpdesk/handovers/index().php b/modules/helpdesk/pages/helpdesk/handovers/index().php
index 71a330d..8482581 100644
--- a/modules/helpdesk/pages/helpdesk/handovers/index().php
+++ b/modules/helpdesk/pages/helpdesk/handovers/index().php
@@ -4,6 +4,7 @@ use MintyPHP\Buffer;
 use MintyPHP\Http\SessionStoreInterface;
 use MintyPHP\Module\Helpdesk\HelpdeskAuthorizationPolicy;
 use MintyPHP\Service\Access\AuthorizationService;
+use MintyPHP\Session;
 use MintyPHP\Support\Guard;
 
 Guard::requireLogin();
@@ -41,8 +42,14 @@ $session = app(SessionStoreInterface::class)->all();
 $userId = (int) ($session['user']['id'] ?? 0);
 $authService = app(AuthorizationService::class);
 $actorContext = ['actor_user_id' => $userId];
+$canManage = $authService->authorize(HelpdeskAuthorizationPolicy::ABILITY_HANDOVERS_MANAGE, $actorContext)->isAllowed();
 $canCreate = $authService->authorize(HelpdeskAuthorizationPolicy::ABILITY_HANDOVERS_CREATE, $actorContext)->isAllowed()
-    || $authService->authorize(HelpdeskAuthorizationPolicy::ABILITY_HANDOVERS_MANAGE, $actorContext)->isAllowed();
+    || $canManage;
+
+if ($canManage) {
+    $csrfKey = Session::$csrfSessionKey;
+    $csrfToken = $session[$csrfKey] ?? '';
+}
 
 Buffer::set('title', t('Handovers'));
 Buffer::set('style_groups', json_encode(['helpdesk']));
diff --git a/modules/helpdesk/pages/helpdesk/handovers/index(default).phtml b/modules/helpdesk/pages/helpdesk/handovers/index(default).phtml
index d1229c2..0d15471 100644
--- a/modules/helpdesk/pages/helpdesk/handovers/index(default).phtml
+++ b/modules/helpdesk/pages/helpdesk/handovers/index(default).phtml
@@ -8,6 +8,7 @@ $clientFilterSchema = is_array($clientFilterSchema ?? null) ? $clientFilterSchem
 $searchConfig = is_array($searchConfig ?? null) ? $searchConfig : null;
 $filterChipMeta = is_array($filterChipMeta ?? null) ? $filterChipMeta : [];
 $canCreate = $canCreate ?? false;
+$canManage = $canManage ?? false;
 ?>
 <?php require templatePath('partials/app-flash.phtml'); ?>
 
@@ -15,6 +16,11 @@ $canCreate = $canCreate ?? false;
 $listTitle = t('Handovers');
 ob_start();
 ?>
+<?php if ($canManage): ?>
+  <button type="button" class="danger outline small" data-handovers-bulk="delete" hidden>
+    <i class="bi bi-trash3-fill"></i> <?php e(t('Delete')); ?>
+  </button>
+<?php endif; ?>
 <?php if ($canCreate): ?>
   <a role="button" class="app-action-success" href="<?php e(requestPathWithReturnTarget('helpdesk/handovers/create', \MintyPHP\Http\Request::pathWithQuery())); ?>">
     <i class="bi bi-plus"></i> <?php e(t('New handover')); ?>
@@ -33,6 +39,9 @@ require templatePath('partials/app-list-filters.phtml');
 </div>
 
 <script src="<?php e(assetVersion('vendor/gridjs/gridjs.umd.js')); ?>"></script>
+<?php if ($canManage): ?>
+  <script src="<?php e(assetVersion('vendor/gridjs/plugins/selection/selection.umd.js')); ?>"></script>
+<?php endif; ?>
 <script type="application/json" id="page-config-helpdesk-handovers"><?php gridJsonForJs([
     'dataUrl' => lurl('helpdesk/handovers-data'),
     'gridLang' => gridLang(),
@@ -40,13 +49,21 @@ require templatePath('partials/app-list-filters.phtml');
     'filterSchema' => $clientFilterSchema,
     'filterChipMeta' => $filterChipMeta,
     'editBaseUrl' => lurl('helpdesk/handovers/edit/'),
+    'canManage' => $canManage,
+    'bulkUrl' => $canManage ? lurl('helpdesk/handovers/bulk/') : '',
+    'csrfKey' => $csrfKey ?? '',
+    'csrfToken' => $csrfToken ?? '',
     'labels' => [
-        'id' => t('ID'),
-        'debitorName' => t('Customer'),
-        'productCode' => t('Software product'),
+        'domain' => t('Domain'),
         'status' => t('Status'),
+        'debitorName' => t('Customer'),
+        'productDisplay' => t('Software product'),
         'createdAt' => t('Created'),
         'createdBy' => t('Created by'),
+        'selectAll' => t('Select all'),
+        'bulkDeleteConfirm' => t('Delete selected handovers?'),
+        'bulkDeleteSuccess' => t('%d handover(s) deleted'),
+        'bulkDeleteError' => t('Failed to delete handovers'),
     ],
 ]); ?></script>
 <script type="module" src="<?php e(assetVersion('modules/helpdesk/js/pages/helpdesk-handovers-index.js')); ?>"></script>
diff --git a/modules/helpdesk/pages/helpdesk/software-products/_form.phtml b/modules/helpdesk/pages/helpdesk/software-products/_form.phtml
index 05c30c4..9dea5fb 100644
--- a/modules/helpdesk/pages/helpdesk/software-products/_form.phtml
+++ b/modules/helpdesk/pages/helpdesk/software-products/_form.phtml
@@ -31,6 +31,7 @@ $handoverSchemaFields = is_array($handoverSchemaFields ?? null) ? $handoverSchem
             data-translations="<?php e(json_encode([
               'add_field' => t('Add field'),
               'remove_field' => t('Remove field'),
+              'duplicate_field' => t('Duplicate field'),
               'move_up' => t('Move up'),
               'move_down' => t('Move down'),
               'field_key' => t('Field key'),
diff --git a/modules/helpdesk/tests/Module/Helpdesk/Service/HandoverRevisionServiceTest.php b/modules/helpdesk/tests/Module/Helpdesk/Service/HandoverRevisionServiceTest.php
index ce812da..bb85d1c 100644
--- a/modules/helpdesk/tests/Module/Helpdesk/Service/HandoverRevisionServiceTest.php
+++ b/modules/helpdesk/tests/Module/Helpdesk/Service/HandoverRevisionServiceTest.php
@@ -153,8 +153,11 @@ class HandoverRevisionServiceTest extends TestCase
             'field_values' => '{"name":"Current value"}',
             'schema_snapshot' => '{"version":1,"fields":[]}',
         ]);
-        $handoverRepo->expects($this->once())->method('updateFieldValues');
-        $handoverRepo->expects($this->once())->method('updateStatus');
+        $handoverRepo->expects($this->once())->method('beginTransaction');
+        $handoverRepo->expects($this->once())->method('commitTransaction');
+        $handoverRepo->expects($this->never())->method('rollbackTransaction');
+        $handoverRepo->expects($this->once())->method('updateFieldValues')->willReturn(true);
+        $handoverRepo->expects($this->once())->method('updateStatus')->willReturn(true);
 
         $service = $this->createService($revisionRepo, $handoverRepo);
         $result = $service->restoreRevision(self::TENANT_ID, self::HANDOVER_ID, 2, self::USER_ID, HandoverService::PERMISSION_MANAGE);
@@ -181,7 +184,10 @@ class HandoverRevisionServiceTest extends TestCase
             'field_values' => '{"name":"Current"}',
             'schema_snapshot' => '{"version":1,"fields":[]}',
         ]);
-        $handoverRepo->expects($this->once())->method('updateFieldValues');
+        $handoverRepo->expects($this->once())->method('beginTransaction');
+        $handoverRepo->expects($this->once())->method('commitTransaction');
+        $handoverRepo->expects($this->never())->method('rollbackTransaction');
+        $handoverRepo->expects($this->once())->method('updateFieldValues')->willReturn(true);
         $handoverRepo->expects($this->never())->method('updateStatus');
 
         $service = $this->createService($revisionRepo, $handoverRepo);
@@ -189,4 +195,66 @@ class HandoverRevisionServiceTest extends TestCase
 
         $this->assertTrue($result['ok']);
     }
+
+    public function testRestoreRevisionRollsBackWhenFieldUpdateFails(): void
+    {
+        $revisionRepo = $this->createMock(HandoverRevisionRepository::class);
+        $revisionRepo->method('findByRevision')->willReturn([
+            'id' => 1,
+            'revision' => 1,
+            'field_values' => '{"name":"Old"}',
+            'status' => 'draft',
+        ]);
+        $revisionRepo->expects($this->never())->method('insert');
+
+        $handoverRepo = $this->createMock(HandoverRepository::class);
+        $handoverRepo->method('findById')->willReturn([
+            'id' => self::HANDOVER_ID,
+            'status' => 'draft',
+            'field_values' => '{"name":"Current"}',
+            'schema_snapshot' => '{"version":1,"fields":[]}',
+        ]);
+        $handoverRepo->expects($this->once())->method('beginTransaction');
+        $handoverRepo->expects($this->once())->method('rollbackTransaction');
+        $handoverRepo->expects($this->never())->method('commitTransaction');
+        $handoverRepo->expects($this->once())->method('updateFieldValues')->willReturn(false);
+        $handoverRepo->expects($this->never())->method('updateStatus');
+
+        $service = $this->createService($revisionRepo, $handoverRepo);
+        $result = $service->restoreRevision(self::TENANT_ID, self::HANDOVER_ID, 1, self::USER_ID, HandoverService::PERMISSION_MANAGE);
+
+        $this->assertFalse($result['ok']);
+        $this->assertArrayHasKey('general', $result['errors']);
+    }
+
+    public function testRestoreRevisionRollsBackWhenRevisionInsertFails(): void
+    {
+        $revisionRepo = $this->createMock(HandoverRevisionRepository::class);
+        $revisionRepo->method('findByRevision')->willReturn([
+            'id' => 1,
+            'revision' => 1,
+            'field_values' => '{"name":"Old"}',
+            'status' => 'draft',
+        ]);
+        $revisionRepo->method('getLatestRevisionNumber')->willReturn(3);
+        $revisionRepo->expects($this->once())->method('insert')->willReturn(null);
+
+        $handoverRepo = $this->createMock(HandoverRepository::class);
+        $handoverRepo->method('findById')->willReturn([
+            'id' => self::HANDOVER_ID,
+            'status' => 'draft',
+            'field_values' => '{"name":"Current"}',
+            'schema_snapshot' => '{"version":1,"fields":[]}',
+        ]);
+        $handoverRepo->expects($this->once())->method('beginTransaction');
+        $handoverRepo->expects($this->once())->method('rollbackTransaction');
+        $handoverRepo->expects($this->never())->method('commitTransaction');
+        $handoverRepo->expects($this->once())->method('updateFieldValues')->willReturn(true);
+        $handoverRepo->expects($this->never())->method('updateStatus');
+
+        $service = $this->createService($revisionRepo, $handoverRepo);
+        $result = $service->restoreRevision(self::TENANT_ID, self::HANDOVER_ID, 1, self::USER_ID, HandoverService::PERMISSION_MANAGE);
+
+        $this->assertFalse($result['ok']);
+    }
 }
diff --git a/modules/helpdesk/tests/Module/Helpdesk/Service/HandoverServiceTest.php b/modules/helpdesk/tests/Module/Helpdesk/Service/HandoverServiceTest.php
index 279c31c..e9aae39 100644
--- a/modules/helpdesk/tests/Module/Helpdesk/Service/HandoverServiceTest.php
+++ b/modules/helpdesk/tests/Module/Helpdesk/Service/HandoverServiceTest.php
@@ -53,7 +53,7 @@ class HandoverServiceTest extends TestCase
         $repo->expects($this->once())->method('insert')->willReturn(99);
 
         $service = $this->createService($repo, $this->mockProductService());
-        $result = $service->create(self::TENANT_ID, 'D10001', 'Acme Corp', 'PROD-A', self::USER_ID);
+        $result = $service->create(self::TENANT_ID, 'D10001', 'Acme Corp', 'PROD-A', 'DNS00001', 'example.com', self::USER_ID);
 
         $this->assertTrue($result['ok']);
         $this->assertSame(99, $result['id']);
@@ -63,7 +63,7 @@ class HandoverServiceTest extends TestCase
     public function testCreateWithInvalidProductCode(): void
     {
         $service = $this->createService(productService: $this->mockProductService(exists: false));
-        $result = $service->create(self::TENANT_ID, 'D10001', 'Acme Corp', 'INVALID', self::USER_ID);
+        $result = $service->create(self::TENANT_ID, 'D10001', 'Acme Corp', 'INVALID', 'DNS00001', 'example.com', self::USER_ID);
 
         $this->assertFalse($result['ok']);
         $this->assertNull($result['id']);
@@ -73,7 +73,7 @@ class HandoverServiceTest extends TestCase
     public function testCreateWithProductWithoutSchema(): void
     {
         $service = $this->createService(productService: $this->mockProductService(hasSchema: false));
-        $result = $service->create(self::TENANT_ID, 'D10001', 'Acme Corp', 'PROD-A', self::USER_ID);
+        $result = $service->create(self::TENANT_ID, 'D10001', 'Acme Corp', 'PROD-A', 'DNS00001', 'example.com', self::USER_ID);
 
         $this->assertFalse($result['ok']);
         $this->assertNull($result['id']);
@@ -83,7 +83,7 @@ class HandoverServiceTest extends TestCase
     public function testCreateWithEmptyDebitorNo(): void
     {
         $service = $this->createService();
-        $result = $service->create(self::TENANT_ID, '', 'Acme Corp', 'PROD-A', self::USER_ID);
+        $result = $service->create(self::TENANT_ID, '', 'Acme Corp', 'PROD-A', 'DNS00001', 'example.com', self::USER_ID);
 
         $this->assertFalse($result['ok']);
         $this->assertArrayHasKey('debitor_no', $result['errors']);
@@ -217,12 +217,38 @@ class HandoverServiceTest extends TestCase
             );
 
         $service = $this->createService($repo, $this->mockProductService(), $revisionService);
-        $result = $service->create(self::TENANT_ID, 'D10001', 'Acme Corp', 'PROD-A', self::USER_ID);
+        $result = $service->create(self::TENANT_ID, 'D10001', 'Acme Corp', 'PROD-A', 'DNS00001', 'example.com', self::USER_ID);
 
         $this->assertTrue($result['ok']);
     }
 
-    public function testCreateRevisionAfterSaveDeterminesChangeType(): void
+    public function testCreateWithEmptyDomainNo(): void
+    {
+        $service = $this->createService(productService: $this->mockProductService());
+        $result = $service->create(self::TENANT_ID, 'D10001', 'Acme Corp', 'PROD-A', '', 'example.com', self::USER_ID);
+
+        $this->assertFalse($result['ok']);
+        $this->assertArrayHasKey('domain_no', $result['errors']);
+    }
+
+    public function testCreatePassesDomainToRepository(): void
+    {
+        $repo = $this->createMock(HandoverRepository::class);
+        $repo->expects($this->once())
+            ->method('insert')
+            ->with($this->callback(function (array $data): bool {
+                return ($data['domain_no'] ?? '') === 'DNS00001'
+                    && ($data['domain_url'] ?? '') === 'example.com';
+            }))
+            ->willReturn(99);
+
+        $service = $this->createService($repo, $this->mockProductService());
+        $result = $service->create(self::TENANT_ID, 'D10001', 'Acme Corp', 'PROD-A', 'DNS00001', 'example.com', self::USER_ID);
+
+        $this->assertTrue($result['ok']);
+    }
+
+    public function testCreateRevisionAfterSaveSetsBothWhenFieldsAndStatusChanged(): void
     {
         $repo = $this->createMock(HandoverRepository::class);
 
@@ -240,10 +266,10 @@ class HandoverServiceTest extends TestCase
             );
 
         $service = $this->createService($repo, null, $revisionService);
-        $service->createRevisionAfterSave(self::TENANT_ID, 1, ['name' => 'Test'], 'in_progress', 'draft', 1, self::USER_ID);
+        $service->createRevisionAfterSave(self::TENANT_ID, 1, ['name' => 'Test'], 'in_progress', true, true, 1, self::USER_ID);
     }
 
-    public function testCreateRevisionAfterSaveFieldsOnlyChangeType(): void
+    public function testCreateRevisionAfterSaveSetsFieldsWhenOnlyFieldsChanged(): void
     {
         $repo = $this->createMock(HandoverRepository::class);
 
@@ -261,18 +287,12 @@ class HandoverServiceTest extends TestCase
             );
 
         $service = $this->createService($repo, null, $revisionService);
-        $service->createRevisionAfterSave(self::TENANT_ID, 1, ['name' => 'Test'], 'draft', 'draft', 1, self::USER_ID);
+        $service->createRevisionAfterSave(self::TENANT_ID, 1, ['name' => 'Test'], 'draft', true, false, 1, self::USER_ID);
     }
 
-    public function testCreateRevisionForStatusChange(): void
+    public function testCreateRevisionAfterSaveSetsStatusWhenOnlyStatusChanged(): void
     {
         $repo = $this->createMock(HandoverRepository::class);
-        $repo->method('findById')->willReturn([
-            'id' => 1,
-            'status' => 'in_progress',
-            'field_values' => '{"name":"Test"}',
-            'schema_snapshot' => self::VALID_SCHEMA_JSON,
-        ]);
 
         $revisionService = $this->createMock(HandoverRevisionService::class);
         $revisionService->expects($this->once())
@@ -288,6 +308,67 @@ class HandoverServiceTest extends TestCase
             );
 
         $service = $this->createService($repo, null, $revisionService);
-        $service->createRevisionForStatusChange(self::TENANT_ID, 1, 'completed', 1, self::USER_ID);
+        $service->createRevisionAfterSave(self::TENANT_ID, 1, ['name' => 'Test'], 'completed', false, true, 1, self::USER_ID);
+    }
+
+    public function testCreateRevisionAfterSaveDefaultsToFieldsWhenNoContentChanged(): void
+    {
+        $repo = $this->createMock(HandoverRepository::class);
+
+        $revisionService = $this->createMock(HandoverRevisionService::class);
+        $revisionService->expects($this->once())
+            ->method('createRevision')
+            ->with(
+                self::TENANT_ID,
+                1,
+                ['name' => 'Test'],
+                'draft',
+                1,
+                self::USER_ID,
+                HandoverRevisionService::CHANGE_TYPE_FIELDS
+            );
+
+        $service = $this->createService($repo, null, $revisionService);
+        $service->createRevisionAfterSave(self::TENANT_ID, 1, ['name' => 'Test'], 'draft', false, false, 1, self::USER_ID);
+    }
+
+    // ── Delete tests ─────────────────────────────────────────────────
+
+    public function testDeleteByIdsHappyPath(): void
+    {
+        $repo = $this->createMock(HandoverRepository::class);
+        $repo->expects($this->once())
+            ->method('deleteByIds')
+            ->with(self::TENANT_ID, [1, 2, 3])
+            ->willReturn(3);
+
+        $service = $this->createService($repo);
+        $result = $service->deleteByIds(self::TENANT_ID, [1, 2, 3], HandoverService::PERMISSION_MANAGE);
+
+        $this->assertTrue($result['ok']);
+        $this->assertSame(3, $result['count']);
+    }
+
+    public function testDeleteByIdsDeniedForCreatePermission(): void
+    {
+        $repo = $this->createMock(HandoverRepository::class);
+        $repo->expects($this->never())->method('deleteByIds');
+
+        $service = $this->createService($repo);
+        $result = $service->deleteByIds(self::TENANT_ID, [1], HandoverService::PERMISSION_CREATE);
+
+        $this->assertFalse($result['ok']);
+        $this->assertSame(0, $result['count']);
+    }
+
+    public function testDeleteByIdsWithEmptyArray(): void
+    {
+        $repo = $this->createMock(HandoverRepository::class);
+        $repo->expects($this->never())->method('deleteByIds');
+
+        $service = $this->createService($repo);
+        $result = $service->deleteByIds(self::TENANT_ID, [], HandoverService::PERMISSION_MANAGE);
+
+        $this->assertFalse($result['ok']);
     }
 }
diff --git a/modules/helpdesk/tests/Module/Helpdesk/Service/SoftwareProductSyncServiceTest.php b/modules/helpdesk/tests/Module/Helpdesk/Service/SoftwareProductSyncServiceTest.php
index 48b1ba4..2e52596 100644
--- a/modules/helpdesk/tests/Module/Helpdesk/Service/SoftwareProductSyncServiceTest.php
+++ b/modules/helpdesk/tests/Module/Helpdesk/Service/SoftwareProductSyncServiceTest.php
@@ -80,25 +80,20 @@ class SoftwareProductSyncServiceTest extends TestCase
         $this->assertSame(1, $result['result']['deactivated']);
     }
 
-    public function testSyncHandlesEmptyBcResponse(): void
+    public function testSyncSkipsWhenBcReturnsEmpty(): void
     {
         $gateway = $this->createMock(BcODataGateway::class);
         $gateway->method('listContractTypes')->willReturn([]);
 
         $repository = $this->createMock(SoftwareProductRepository::class);
         $repository->expects($this->never())->method('upsertByCode');
-        $repository->expects($this->once())
-            ->method('softDeleteNotInCodes')
-            ->with([])
-            ->willReturn(3);
+        $repository->expects($this->never())->method('softDeleteNotInCodes');
 
         $service = $this->createService($gateway, $repository);
         $result = $service->sync();
 
-        $this->assertSame('success', $result['status']);
-        $this->assertSame(0, $result['result']['bc_count']);
-        $this->assertSame(0, $result['result']['upserted']);
-        $this->assertSame(3, $result['result']['deactivated']);
+        $this->assertSame('skipped', $result['status']);
+        $this->assertSame('bc_empty_response', $result['error_code']);
     }
 
     public function testSyncIsIdempotent(): void
diff --git a/modules/helpdesk/web/css/helpdesk.css b/modules/helpdesk/web/css/helpdesk.css
index f0df3d4..dd4ee6f 100644
--- a/modules/helpdesk/web/css/helpdesk.css
+++ b/modules/helpdesk/web/css/helpdesk.css
@@ -1448,8 +1448,6 @@
       overflow-x: clip;
     }
 
-
-
     #app-details-aside-section .helpdesk-comm-aside {
       display: flex;
       flex-direction: column;
@@ -1513,7 +1511,7 @@
 
   .helpdesk-ticket-meta dd {
     margin: 0.15rem 0 0;
-    font-size: var(--text-sm);
+    font-size: var(--text-base);
     line-height: 1.4;
     color: var(--app-contrast, #1f2937);
     word-break: break-word;
@@ -2429,7 +2427,11 @@
   }
 
   .handover-schema-preview-highlight {
-    background-color: color-mix(in srgb, var(--app-primary, #635bff) 5%, transparent);
+    background-color: color-mix(
+      in srgb,
+      var(--app-primary, #635bff) 5%,
+      transparent
+    );
     border-left-color: var(--app-primary, #635bff);
   }
 
@@ -2614,7 +2616,9 @@
     border-radius: var(--app-border-radius);
     color: var(--app-muted-color);
     text-decoration: none;
-    transition: background 0.15s ease, color 0.15s ease;
+    transition:
+      background 0.15s ease,
+      color 0.15s ease;
   }
 
   .app-wizard-back:hover {
@@ -2653,7 +2657,10 @@
     border: 2px solid var(--app-border);
     color: var(--app-muted-color);
     background: transparent;
-    transition: border-color 0.2s ease, background 0.2s ease, color 0.2s ease;
+    transition:
+      border-color 0.2s ease,
+      background 0.2s ease,
+      color 0.2s ease;
     flex-shrink: 0;
   }
 
@@ -2798,12 +2805,12 @@
 
   /* Vertical line */
   .handover-revision-timeline::before {
-    content: '';
+    content: "";
     position: absolute;
-    left: 0.4375rem;
+    left: 2.9px;
     top: 0.5rem;
     bottom: 0.5rem;
-    width: 2px;
+    width: 1px;
     background: var(--app-border);
   }
 
@@ -2817,7 +2824,7 @@
 
   /* Circle node */
   .handover-revision-item::before {
-    content: '';
+    content: "";
     position: absolute;
     left: -1.25rem;
     top: calc(var(--app-spacing) * 0.4 + 0.35rem);
@@ -2869,11 +2876,14 @@
     color: var(--app-muted-color);
     text-decoration: none;
     border-radius: var(--app-border-radius);
-    opacity: 0;
-    transition: opacity 0.15s ease, color 0.15s ease;
+    opacity: 0.55;
+    transition:
+      opacity 0.15s ease,
+      color 0.15s ease;
   }
 
-  .handover-revision-item:hover .handover-revision-compare {
+  .handover-revision-item:hover .handover-revision-compare,
+  .handover-revision-compare:focus-visible {
     opacity: 1;
   }
 
@@ -2881,6 +2891,11 @@
     color: var(--app-primary);
   }
 
+  .handover-revision-compare:focus-visible {
+    outline: 2px solid color-mix(in srgb, var(--app-primary) 45%, transparent);
+    outline-offset: 2px;
+  }
+
   .handover-revision-number {
     display: flex;
     align-items: center;
@@ -2985,18 +3000,113 @@
   }
 
   .handover-diff-indicator::before {
-    content: '±';
+    content: "±";
     font-weight: var(--font-semibold, 600);
     color: hsl(40 70% 45%);
   }
 
   .handover-diff-added .handover-diff-indicator::before {
-    content: '+';
+    content: "+";
     color: hsl(145 60% 38%);
   }
 
   .handover-diff-removed .handover-diff-indicator::before {
-    content: '−';
+    content: "−";
     color: hsl(0 70% 50%);
   }
+
+  /* Domain detail page */
+  .helpdesk-domain-url-prominent {
+    font-size: var(--text-lg);
+    font-weight: var(--font-semibold);
+    word-break: break-all;
+    text-decoration: none;
+  }
+
+  .helpdesk-domain-url-prominent:hover {
+    text-decoration: underline;
+  }
+
+  .helpdesk-domain-overview-grid {
+    display: grid;
+    grid-template-columns: 1fr 1fr;
+    gap: calc(var(--app-spacing) * 1.25);
+    align-items: start;
+  }
+
+  @media (max-width: 760px) {
+    .helpdesk-domain-overview-grid {
+      grid-template-columns: 1fr;
+    }
+  }
+
+  /* Related domains — compact aside list */
+  .helpdesk-domain-related-item {
+    display: flex;
+    align-items: center;
+    justify-content: space-between;
+    gap: calc(var(--app-spacing) * 0.35);
+    padding: calc(var(--app-spacing) * 0.4) 0;
+    border-bottom: 1px solid var(--app-border-subtle, #f0f0f0);
+    text-decoration: none;
+    color: inherit;
+    font-size: var(--text-sm);
+  }
+
+  .helpdesk-domain-related-item:last-child {
+    border-bottom: 0;
+  }
+
+  .helpdesk-domain-related-item:hover .helpdesk-domain-related-item-url {
+    text-decoration: underline;
+  }
+
+  .helpdesk-domain-related-item-url {
+    overflow: hidden;
+    text-overflow: ellipsis;
+    white-space: nowrap;
+    min-width: 0;
+  }
+
+  /* Handover list — Stripe-style compact clickable rows */
+  .helpdesk-domain-handover-list {
+    display: flex;
+    flex-direction: column;
+    gap: 1px;
+    background: var(--app-border-subtle, #f0f0f0);
+    border-radius: var(--app-border-radius);
+    overflow: hidden;
+  }
+
+  .helpdesk-domain-handover-item {
+    display: block;
+    padding: calc(var(--app-spacing) * 0.65) calc(var(--app-spacing) * 0.75);
+    background: var(--app-card-background-color, #fff);
+    text-decoration: none;
+    color: inherit;
+    transition: background-color 0.15s ease;
+  }
+
+  .helpdesk-domain-handover-item:hover {
+    background: var(--app-card-sectioning-background-color, #fafafa);
+  }
+
+  .helpdesk-domain-handover-item-main {
+    display: flex;
+    align-items: center;
+    justify-content: space-between;
+    gap: calc(var(--app-spacing) * 0.5);
+  }
+
+  .helpdesk-domain-handover-item-product {
+    font-size: var(--text-sm);
+    font-weight: var(--font-semibold);
+    color: var(--app-contrast, #1f2937);
+  }
+
+  .helpdesk-domain-handover-item-meta {
+    margin-top: 0.15rem;
+    font-size: var(--text-xs);
+    color: var(--app-muted, #6c757d);
+  }
 }
diff --git a/modules/helpdesk/web/js/handover-domain-select.js b/modules/helpdesk/web/js/handover-domain-select.js
new file mode 100644
index 0000000..8d4c3bd
--- /dev/null
+++ b/modules/helpdesk/web/js/handover-domain-select.js
@@ -0,0 +1,124 @@
+/**
+ * Dynamic domain select for handover wizard step 1.
+ *
+ * Reads config from data-* attributes on #wizard-domain-group:
+ *   data-domains-url, data-text-initial, data-text-loading,
+ *   data-text-select, data-text-empty, data-text-error,
+ *   data-initial-debitor, data-initial-domain
+ */
+
+const group = document.getElementById('wizard-domain-group');
+const lookupContainer = document.querySelector('[data-app-lookup]');
+const domainSelect = document.getElementById('wizard-domain');
+const domainUrlInput = document.getElementById('wizard-domain-url');
+const feedback = document.getElementById('wizard-domain-feedback');
+
+if (group && lookupContainer && domainSelect) {
+  const domainsUrl = group.dataset.domainsUrl || '';
+  const textInitial = group.dataset.textInitial || '';
+  const textLoading = group.dataset.textLoading || '';
+  const textSelect = group.dataset.textSelect || '';
+  const textEmpty = group.dataset.textEmpty || '';
+  const textError = group.dataset.textError || '';
+
+  function clearOptions() {
+    while (domainSelect.options.length > 0) {
+      domainSelect.remove(0);
+    }
+  }
+
+  function addPlaceholder(text) {
+    const opt = document.createElement('option');
+    opt.value = '';
+    opt.textContent = text;
+    domainSelect.appendChild(opt);
+  }
+
+  function setFeedback(text, variant) {
+    if (!feedback) return;
+    feedback.textContent = text;
+    feedback.hidden = !text;
+    feedback.dataset.variant = variant || '';
+  }
+
+  function resetDomain() {
+    clearOptions();
+    addPlaceholder(textInitial);
+    domainSelect.disabled = true;
+    if (domainUrlInput) domainUrlInput.value = '';
+    setFeedback('', '');
+  }
+
+  async function loadDomains(debitorNo) {
+    clearOptions();
+    addPlaceholder(textLoading);
+    domainSelect.disabled = true;
+    group.setAttribute('aria-busy', 'true');
+    setFeedback('', '');
+
+    try {
+      const res = await fetch(domainsUrl + '?debitor_no=' + encodeURIComponent(debitorNo), {
+        headers: { 'Accept': 'application/json' },
+      });
+      const data = await res.json();
+      const items = Array.isArray(data) ? data : [];
+
+      clearOptions();
+      addPlaceholder(textSelect);
+
+      if (items.length === 0) {
+        domainSelect.disabled = true;
+        setFeedback(textEmpty, 'warning');
+        return;
+      }
+
+      items.forEach(function (item) {
+        const opt = document.createElement('option');
+        opt.value = item.value || '';
+        opt.textContent = item.label || item.value || '';
+        opt.dataset.url = item.url || '';
+        domainSelect.appendChild(opt);
+      });
+      domainSelect.disabled = false;
+    } catch {
+      clearOptions();
+      addPlaceholder(textSelect);
+      domainSelect.disabled = true;
+      setFeedback(textError, 'error');
+    } finally {
+      group.removeAttribute('aria-busy');
+    }
+  }
+
+  domainSelect.addEventListener('change', function () {
+    const selected = domainSelect.options[domainSelect.selectedIndex];
+    if (domainUrlInput) {
+      domainUrlInput.value = selected?.dataset.url || '';
+    }
+  });
+
+  lookupContainer.addEventListener('lookup:select', function (e) {
+    const debitorNo = e.detail?.value || '';
+    if (debitorNo) {
+      loadDomains(debitorNo);
+    } else {
+      resetDomain();
+    }
+  });
+
+  lookupContainer.addEventListener('lookup:clear', function () {
+    resetDomain();
+  });
+
+  // Restore selection if returning to step 1 with session data
+  const initialDebitor = group.dataset.initialDebitor || '';
+  const initialDomain = group.dataset.initialDomain || '';
+  if (initialDebitor) {
+    loadDomains(initialDebitor).then(function () {
+      if (initialDomain && !domainSelect.disabled) {
+        domainSelect.value = initialDomain;
+        domainSelect.dispatchEvent(new Event('change'));
+      }
+    });
+  }
+}
diff --git a/modules/helpdesk/web/js/handover-schema-editor.js b/modules/helpdesk/web/js/handover-schema-editor.js
index b80784e..1493bde 100644
--- a/modules/helpdesk/web/js/handover-schema-editor.js
+++ b/modules/helpdesk/web/js/handover-schema-editor.js
@@ -131,6 +131,17 @@ function init(root) {
         (t.move_down || 'Move down') + ' ' + (t.field_label || 'field') + ' ' + (index + 1),
       ));
     }
+    actions.appendChild(createIconButton(
+      'bi-copy', 'secondary outline small',
+      () => {
+        const clone = { ...field, label: field.label, key: field.key || '' };
+        if (field.options) { clone.options = field.options.map((o) => ({ ...o })); }
+        fields.splice(index + 1, 0, clone);
+        render();
+        notifyChange();
+      },
+      (t.duplicate_field || 'Duplicate field') + ' ' + (index + 1),
+    ));
     actions.appendChild(createIconButton(
       'bi-trash', 'danger outline small',
       () => { fields.splice(index, 1); render(); notifyChange(); },
diff --git a/modules/helpdesk/web/js/pages/helpdesk-domains-index.js b/modules/helpdesk/web/js/pages/helpdesk-domains-index.js
index 3a495e9..185fcbe 100644
--- a/modules/helpdesk/web/js/pages/helpdesk-domains-index.js
+++ b/modules/helpdesk/web/js/pages/helpdesk-domains-index.js
@@ -12,7 +12,8 @@ if (config) {
     const appBase = getAppBase();
     const labels = config.labels || {};
 
-    const debitorUrlIndex = 6;
+    const domainBaseUrl = config.domainBaseUrl || '';
+    const domainUrlIndex = 7;
 
     const gridOptions = {
       gridjs,
@@ -20,7 +21,19 @@ if (config) {
       dataUrl: config.dataUrl || 'helpdesk/domains-data',
       appBase,
       columns: [
-        { name: labels.no || 'No.', sort: true },
+        {
+          name: labels.no || 'No.',
+          sort: true,
+          formatter: (cell) => {
+            const no = escapeHtml(cell?.no || '');
+            const detailUrl = String(cell?.url || '').trim();
+            if (detailUrl === '') {
+              return gridjs.html(no);
+            }
+            const href = escapeHtml(detailUrl);
+            return gridjs.html(`<a href="${href}">${no}</a>`);
+          },
+        },
         {
           name: labels.customerName || 'Customer Name',
           sort: true,
@@ -47,25 +60,32 @@ if (config) {
         },
         { name: labels.administration || 'Administration', sort: true },
         { name: 'debitor_url', hidden: true },
+        { name: 'domain_detail_url', hidden: true },
       ],
-      sortColumns: ['No', 'Customer_Name', 'URL', 'contract_type', 'State', 'Administration', null],
+      sortColumns: ['No', 'Customer_Name', 'URL', 'contract_type', 'State', 'Administration', null, null],
       paginationLimit: 10,
       language: config.gridLang || {},
-      mapData: (data) => (data.data || []).map((row) => [
-        row.No || '',
-        { name: row.Customer_Name || '', url: row.debitor_url || '' },
-        row.URL || '',
-        row.contract_type || '',
-        { state: row.State || '', variant: row.state_variant || 'neutral' },
-        row.Administration || '',
-        row.debitor_url || '',
-      ]),
+      mapData: (data) => (data.data || []).map((row) => {
+        const domainDetailUrl = domainBaseUrl && row.No
+          ? domainBaseUrl + encodeURIComponent(row.No)
+          : '';
+        return [
+          { no: row.No || '', url: domainDetailUrl },
+          { name: row.Customer_Name || '', url: row.debitor_url || '' },
+          row.URL || '',
+          row.contract_type || '',
+          { state: row.State || '', variant: row.state_variant || 'neutral' },
+          row.Administration || '',
+          row.debitor_url || '',
+          domainDetailUrl,
+        ];
+      }),
       search: config.gridSearch || null,
       filterSchema: config.filterSchema || [],
       urlSync: true,
-      rowInteraction: { linkColumn: 1 },
+      rowInteraction: { linkColumn: 0 },
       rowDblClick: {
-        getUrl: (rowData) => rowData?.cells?.[debitorUrlIndex]?.data || '',
+        getUrl: (rowData) => rowData?.cells?.[domainUrlIndex]?.data || '',
       },
     };
 
diff --git a/modules/helpdesk/web/js/pages/helpdesk-handovers-index.js b/modules/helpdesk/web/js/pages/helpdesk-handovers-index.js
index 058440e..91ae32e 100644
--- a/modules/helpdesk/web/js/pages/helpdesk-handovers-index.js
+++ b/modules/helpdesk/web/js/pages/helpdesk-handovers-index.js
@@ -2,6 +2,8 @@ import { initStandardListPage } from '/js/core/app-grid-factory.js';
 import { readPageConfig } from '/js/core/app-page-config.js';
 import { warnOnce } from '/js/core/app-dom.js';
 import { escapeHtml, getAppBase, withCurrentListReturn } from '/js/pages/app-list-utils.js';
+import { bindBulkVisibility } from '/js/components/app-bulk-selection.js';
+import { confirmDialog } from '/js/core/app-confirm-dialog.js';
 
 const config = readPageConfig('helpdesk-handovers');
 if (config) {
@@ -11,8 +13,12 @@ if (config) {
   } else {
     const appBase = getAppBase();
     const labels = config.labels || {};
+    const canManage = config.canManage || false;
 
-    const editUrlIndex = 6;
+    // Column layout: Domain | Status | Customer | Product | Created | Created by | (edit_url hidden)
+    // With selection: checkbox is prepended by grid factory, shifting indices +1
+    const editUrlIndex = canManage ? 7 : 6;
+    const domainColumnIndex = canManage ? 1 : 0;
 
     const gridOptions = {
       gridjs,
@@ -21,21 +27,21 @@ if (config) {
       appBase,
       columns: [
         {
-          name: labels.id || 'ID',
+          name: labels.domain || 'Domain',
           sort: true,
-          width: '80px',
           formatter: (cell) => {
-            const id = escapeHtml(String(cell?.id || ''));
+            const domain = escapeHtml(String(cell?.domain || ''));
             const editUrl = String(cell?.url || '').trim();
+            if (domain === '') {
+              return gridjs.html('<span class="text-muted">—</span>');
+            }
             if (editUrl === '') {
-              return gridjs.html(id);
+              return gridjs.html(domain);
             }
             const href = escapeHtml(withCurrentListReturn(editUrl));
-            return gridjs.html(`<a href="${href}">#${id}</a>`);
+            return gridjs.html(`<a href="${href}">${domain}</a>`);
           },
         },
-        { name: labels.debitorName || 'Customer', sort: true },
-        { name: labels.productCode || 'Software product', sort: true },
         {
           name: labels.status || 'Status',
           sort: true,
@@ -45,18 +51,20 @@ if (config) {
             return gridjs.html(`<span class="badge" data-variant="${escapeHtml(variant)}">${label}</span>`);
           },
         },
+        { name: labels.debitorName || 'Customer', sort: true },
+        { name: labels.productDisplay || 'Software product', sort: true },
         { name: labels.createdAt || 'Created', sort: true },
         { name: labels.createdBy || 'Created by', sort: true },
         { name: 'edit_url', hidden: true },
       ],
-      sortColumns: ['id', 'debitor_name', 'product_code', 'status', 'created_at', 'created_by', null],
+      sortColumns: ['domain_url', 'status', 'debitor_name', 'product_code', 'created_at', 'created_by', null],
       paginationLimit: 20,
       language: config.gridLang || {},
       mapData: (data) => (data.data || []).map((row) => [
-        { id: row.id || '', url: row.edit_url || '' },
-        row.debitor_name || '',
-        row.product_code || '',
+        { domain: row.domain_url || '', url: row.edit_url || '', id: row.id || '' },
         { label: row.status_label || '', variant: row.status_variant || 'neutral' },
+        row.debitor_name || '',
+        row.product_display || '',
         row.created_at || '',
         row.created_by_name || '',
         row.edit_url || '',
@@ -64,12 +72,34 @@ if (config) {
       search: config.gridSearch || null,
       filterSchema: config.filterSchema || [],
       urlSync: true,
-      rowInteraction: { linkColumn: 0 },
+      rowInteraction: { linkColumn: domainColumnIndex },
       rowDblClick: {
         getUrl: (rowData) => rowData?.cells?.[editUrlIndex]?.data || '',
       },
     };
 
+    if (canManage && gridjs.plugins?.selection?.RowSelection) {
+      gridOptions.selection = {
+        enabled: true,
+        id: 'selectRow',
+        component: gridjs.plugins.selection.RowSelection,
+        selectAllLabel: labels.selectAll || 'Select all',
+        props: {
+          id: (row) => row.cell(domainColumnIndex).data?.id || '',
+        },
+        getSelectedIds: ({ container }) =>
+          Array.from(container.querySelectorAll('.gridjs-tr-selected'))
+            .map((tr) => {
+              const link = tr.querySelector('a[href]');
+              if (!link) return '';
+              const href = link.getAttribute('href') || '';
+              const match = href.match(/\/edit\/(\d+)/);
+              return match ? match[1] : '';
+            })
+            .filter(Boolean),
+      };
+    }
+
     const { gridConfig } = initStandardListPage({
       grid: gridOptions,
       filters: {
@@ -82,5 +112,53 @@ if (config) {
     if (!gridConfig || !gridConfig.grid) {
       warnOnce('UI_INIT_FAIL', 'Helpdesk handovers grid init failed', { module: 'helpdesk-handovers', component: 'grid' });
     }
+
+    if (canManage && gridConfig) {
+      bindBulkVisibility({
+        containerSelector: '#helpdesk-handovers-grid',
+        buttonSelector: '[data-handovers-bulk]',
+      });
+
+      const bulkButtons = Array.from(document.querySelectorAll('[data-handovers-bulk]'));
+      bulkButtons.forEach((button) => {
+        button.addEventListener('click', async () => {
+          const action = button.dataset.handoversBulk || '';
+          const ids = gridConfig.selection?.getSelectedIds?.() || [];
+          if (!ids.length || action !== 'delete') return;
+
+          const confirmed = await confirmDialog.confirm({
+            message: labels.bulkDeleteConfirm || 'Delete selected handovers?',
+            actionKind: 'delete',
+          });
+          if (!confirmed) return;
+
+          const body = new URLSearchParams({
+            ids: ids.join(','),
+            [config.csrfKey]: config.csrfToken,
+          });
+
+          try {
+            const res = await fetch(new URL('helpdesk/handovers/bulk/delete', appBase).toString(), {
+              method: 'POST',
+              headers: {
+                'Content-Type': 'application/x-www-form-urlencoded',
+                'Accept': 'application/json',
+                'X-Requested-With': 'fetch',
+              },
+              body,
+            });
+            const data = await res.json().catch(() => null);
+            if (res.ok && data?.ok) {
+              gridConfig.selection?.clear?.();
+              gridConfig.grid?.forceRender();
+            } else {
+              window.location.reload();
+            }
+          } catch {
+            window.location.reload();
+          }
+        });
+      });
+    }
   }
 }